We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>We are looking for a detail-oriented and meticulous Case Manager to join our team in Atlanta, Georgia. This is a long-term contract position offering an excellent opportunity for growth within the organization. The ideal candidate will play a key role in managing incoming leads, ensuring effective communication, and maintaining high standards of customer service.</p><p>Responsibilities:</p><p>• Handle high volumes of incoming leads and inquiries, assisting the intake specialist to ensure timely responses.</p><p>• Evaluate and categorize potential clients, distinguishing between those with relevant experience and others.</p><p>• Collaborate with the team daily to review and discuss lead quality and client needs.</p><p>• Provide courteous and thoughtful communication with clients, especially those with health concerns or elderly individuals.</p><p>• Maintain accurate records and documentation for client interactions and lead management.</p><p>• Ensure adherence to protocols and processes for lead intake and follow-up.</p><p>• Deliver exceptional customer service, addressing client queries with efficiency and professionalism.</p><p>• Support administrative tasks as needed to streamline operations and enhance productivity.</p><p>• Coordinate with internal teams to ensure seamless handling of client information.</p><p>• Uphold confidentiality and sensitivity when dealing with client data.</p>
We are seeking an experienced Operations Specialist to join our team in Atlanta, Georgia. This is a contract-to-permanent position offering the opportunity to contribute to customer-facing processes, data management, and compliance tasks. The ideal candidate will thrive in a hybrid work environment and demonstrate expertise in operational tools and systems.<br><br>Responsibilities:<br>• Engage with customers to address inquiries and ensure satisfaction while maintaining a detail-oriented demeanor.<br>• Perform accurate and efficient data entry to support operational processes.<br>• Collaborate with compliance teams to ensure adherence to regulatory standards.<br>• Utilize tools such as Excel, Word, HubSpot, and Canva for reporting, documentation, and creative tasks.<br>• Conduct data cleanup to maintain organized and reliable databases.<br>• Assist with invoice processing and reporting to senior leadership.<br>• Support operational management with administrative tasks and coordination efforts.<br>• Monitor and analyze operational metrics to identify areas for improvement.<br>• Work in a hybrid schedule, with onsite presence on Wednesdays and Thursdays as needed.<br>• Provide critical analysis and insights to enhance overall operational efficiency.
<p>Our client is seeking a Full Time/Direct Hire Content Specialist to join their team in Atlanta. This role requires candidates to be in office a minimum of 3 days per week. </p><p><br></p><p>We are looking for a Content Specialist to develop, write, and manage engaging content that strengthens our brand presence and supports marketing initiatives. This role will translate complex or technical topics into clear, approachable content that connects with our audience across multiple channels. The ideal candidate is a strong storyteller who understands how content influences awareness, engagement, and conversion throughout the customer or patient journey.</p>
<p>Robert Half is looking for an Accounts Receivable Specialist to join our Full Time Engagement Professional team. As a Full Time Engagement Professional you will be a full time employee of Robert Half earning a salary, comprehensive benefits, overtime and bonuses.</p><p><br></p><p>As a Full Time Engagement Professional, you will be placed on medium to long term engagements that will allow you to excel while gaining knowledge of new software’s, industries and opportunities. When you are in between assignments you will still receive a paycheck from us while working on and developing additional personal and professional skills. If you like going into a foreign set of circumstances and working on a project or fixing what's broken at a company, this is the job for you!</p><p><br></p><p>During these projects you could be responsible for a variety of task, such as:</p><p>• Invoice preparation</p><p>• Review and approval of Cash</p><p>• Preparation of Bank Deposits</p><p>• Charge Backs and Credit Memos</p><p>• Revenue Management</p><p>• Review of customer returns - daily</p><p>• Cash Applications and/or Posting Cash</p><p>• Vendor Contact – Invoice follow up, Commercial Collections</p><p>• Preparation of JE</p><p>• Aging Reports</p><p>• Month End Close experience:</p><p>• Posting & Reconciling AR to the GL</p><p>• Ad Hoc reporting</p><p>• Check Request Approval</p><p>• Payroll Processing</p><p>• Critical thinking and problem solving</p><p>• Project management</p><p><br></p><p>Requirements:</p><p>1) 2+ years of Month End close assistance, Reconciliations, Invoice processing experience with strong business acumen and technology expertise</p><p>2) Accounting software experience</p><p>3) Must be able to work Onsite and Virtually</p><p>4) Must thrive in multiple, diverse, and ever-changing environments, be flexible, work at the service of the client and be able to execute with little to no direction.</p><p><br></p><p>Additional requirements, soft skills, etc.:</p><p>Intangible Traits:</p><p>a. Flexibility</p><p>b. Learning curves need to be short. Must catch on quickly.</p><p>c. Communication – Must be efficient, concise, and accurate in both verbal and oral presentation. Also, must be an excellent listener.</p><p>d. Must be able to build and develop a rapport with client personnel.</p>
We are looking for a creative and detail-oriented Marketing Specialist to join our team in Duluth, Georgia. In this role, you will oversee the development and execution of marketing initiatives designed to enhance brand visibility and drive engagement across various digital platforms. Your expertise in campaign management and digital marketing strategies will play a key role in achieving our business goals.<br><br>Responsibilities:<br>• Develop and implement marketing campaigns to effectively promote products or services.<br>• Manage email campaigns, ensuring content aligns with brand messaging and drives customer engagement.<br>• Collaborate with cross-functional teams to coordinate and execute marketing activities.<br>• Design and produce creative assets using Adobe Creative Cloud tools for digital and print use.<br>• Monitor campaign performance and analyze data to optimize strategies and improve results.<br>• Conduct market research and stay updated on industry trends to inform marketing decisions.<br>• Maintain a consistent brand presence across all digital channels, including social media.<br>• Assist in creating and managing budgets for marketing initiatives.<br>• Provide regular reports on campaign effectiveness and propose actionable recommendations.
<p>Robert Half Marketing and Creative is hiring for a Digital Marketing Specialist with a client in Atlanta. This is a direct hire position.</p><p><br></p><p>We are seeking a <strong>Digital Marketing Specialist</strong> to develop and execute digital marketing strategies that drive brand awareness, lead generation, and customer engagement. The ideal candidate is a creative thinker with strong analytical skills and experience managing multi-channel digital campaigns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop, implement, and manage digital marketing campaigns across multiple channels, including social media, email, SEO, PPC, and display advertising.</li><li>Optimize website content and structure for search engines (SEO) to increase organic traffic.</li><li>Manage social media accounts, create engaging content, and analyze performance metrics.</li><li>Develop and execute email marketing campaigns, including automation and A/B testing.</li><li>Monitor and analyze digital marketing performance using tools like Google Analytics, Google Ads, and social media insights.</li><li>Collaborate with design and content teams to create high-quality digital assets.</li><li>Stay up-to-date with industry trends, emerging technologies, and best practices in digital marketing</li></ul><p><br></p>
<p>Robert Half Marketing and Creative is seeking a talented Production Artist for an on-going, long term contract with a retail client in Buckhead. The Production Artist will be responsible for the preparation of production-ready artwork for release for new marketing collateral concepts, specs, creating mock-ups and components, while maintaining corporate cost goals, brand standards, and overall strategy. The Production Artist will be responsible for the execution and release of material including: environmental, retail signage, in-store visuals, packaging and catalogs</p>
<p>Robert Half Marketing and Creative is seeking a talented Production Artist for an on-going, long term contract with a retail client in Buckhead. The Production Artist will be responsible for the preparation of production-ready artwork for release for new marketing collateral concepts, specs, creating mock-ups and components, while maintaining corporate cost goals, brand standards, and overall strategy. The Production Artist will be responsible for the execution and release of material including: environmental, retail signage, in-store visuals, packaging and catalogs</p>
<p>Robert Half HR Solutions is currently sourcing for an Employee Relations Process Project Manager for our client. This role is fully remote. This HR Project Manager requires deep expertise in Employee Relations process establishment and scalability. This contract is expected to last 4-6 months in duration with the possibility for extension based on business needs. In this role, you will lead the design and implementation of a revamped Employee Relations process for a large healthcare organization with over 10,000 employees. This position offers an exciting opportunity to drive meaningful improvements in case management, compliance, and organizational development. Our client has processes established, however the business need requires a new evolution of what is currently in practice. </p><p><br></p><p>Responsibilities:</p><p>• Evaluate existing Employee Relations processes, tools, and resources to identify areas for enhancement and optimization.</p><p>• Develop a multi-tiered Employee Relations case management model, including self-service options and escalation paths for complex cases.</p><p>• Design comprehensive workflows, escalation procedures, and end-to-end processes for managing Employee Relations cases.</p><p>• Create detailed documentation, playbooks, and decision-making frameworks for HR professionals and people managers.</p><p>• Deliver targeted training programs for HR managers and people leaders, enabling them to handle cases effectively within their respective tiers.</p><p>• Develop self-service training modules for managers to address routine Employee Relations concerns independently.</p><p>• Provide strategic guidance on risk mitigation, compliance, and employment law considerations to ensure organizational alignment.</p><p>• Collaborate with legal teams and internal stakeholders to ensure the successful integration of the revamped Employee Relations framework into broader HR operations.</p><p>• Recommend and implement tools or technology solutions for effective tracking, reporting, and management of Employee Relations cases.</p>
<p>Robert Half HR Solutions is currently partnering with a client in the Suwanee area that is looking to add an experienced Global Manager of Benefits to oversee the design, administration, and optimization of employee benefits programs and leave management for a growing organization. This role involves leading a team, managing vendor relationships, and ensuring compliance with relevant regulations while delivering competitive and effective benefits packages. The ideal candidate will have a strategic mindset paired with a hands-on approach to managing benefits operations.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development, implementation, and ongoing management of health, wellness, retirement, and leave policies for employees.</p><p>• Supervise and mentor a team of Benefits Specialists, ensuring high performance and fostering growth.</p><p>• Collaborate with brokers and vendors to negotiate and design competitive benefits packages.</p><p>• Conduct regular analysis of benefits programs to ensure alignment with organizational goals and employee needs.</p><p>• Oversee the administration of benefits using Workday software, ensuring efficiency and accuracy.</p><p>• Monitor compliance with legal and regulatory standards related to employee benefits.</p><p>• Provide strategic recommendations to senior leadership regarding benefits enhancements and cost-effective solutions.</p><p>• Manage communication strategies to educate employees about benefits offerings and changes.</p><p>• Serve as the primary point of contact for escalated benefits-related inquiries and issues.</p>
We are looking for a dedicated and detail-oriented Case Clerk to join our team in Atlanta, Georgia. In this role, you will manage client communications, handle case-related data, and ensure efficient case management processes. This is a contract position, offering a great opportunity for growth.<br><br>Responsibilities:<br>• Answer and screen incoming client calls with efficiency and attention to detail.<br>• Perform accurate and timely data entry for case management purposes.<br>• Coordinate communication with clients to gather necessary case information.<br>• Utilize case management software to track and update case progress.<br>• Work collaboratively with team members to ensure seamless case processing.<br>• Handle a high volume of calls while maintaining a focus on quality service.<br>• Participate in alternating weekend shifts as part of the schedule.<br>• Attend in-person or virtual meetings with HR and intake specialists when required.<br>• Ensure all case data is organized and accessible for team use.<br>• Provide exceptional client service to maintain strong relationships.
