<p>A nationally recognized company with multiple locations in Ocean and Monmouth Counties is seeking a dynamic, personable, and results-driven General Manager to lead day-to-day spa operations. This role is ideal for a hands-on leader who thrives in a fast-paced, customer-focused environment and is passionate about developing teams, driving sales, and delivering exceptional guest experiences. The General Manager serves as a key partner to the Spa Owners, acting as a mentor and role model to staff while ensuring operational excellence, strong sales performance, and a welcoming spa environment.</p><p><br></p><p>Salary is 60,000 - 75,000</p><p><br></p><p>Benefits include medical, dental, and vision insurance, 401k, PTO, employee discounts, flexible scheduling, and annual employee appreciation outings and events.</p><p><br></p><p> Leadership & Team Management</p><ul><li>Serve as the direct supervisor.</li><li>Recruit, hire, train, schedule, and conduct performance review.</li><li>Oversee ongoing staff training, coaching, documentation, and team meetings.</li><li>Handle scheduling conflicts, call-outs, payroll-related disputes, and employee documentation.</li><li>Inspire a high-performance culture by leading by example.</li></ul><p>Sales & Business Performance</p><ul><li>Drive membership and gift card sales, meeting and exceeding individual and team goals.</li><li>Create, communicate, and help implement sales goals and promotions.</li><li>Motivate service providers to grow sales and maximize performance.</li><li>Analyze and optimize the daily appointment book to maximize revenue.</li><li>Communicate service offerings and promotions to clients.</li></ul><p>Customer Experience</p><ul><li>Deliver and model exceptional customer service to all guests and members.</li><li>Oversee and resolve all customer service challenges and conflicts.</li><li>Monitor client surveys and ensure feedback is communicated constructively to staff.</li></ul><p>Operations & Administration</p><ul><li>Oversee daily spa operations, ensuring smooth workflows and high standards.</li><li>Schedule and confirm appointments; balance and manage the daily booking schedule.</li><li>Maintain spa cleanliness and uphold brand and store standards throughout the facility.</li><li>Manage inventory, including ordering service supplies and equipment and performing routine counts.</li><li>Complete administrative tasks, computer data entry, and reporting as needed.</li><li>Support and oversee staff training programs and professional development initiatives.</li><li>Participate in company training programs, conferences, and ongoing development opportunities.</li></ul><p>Marketing & Community Engagement</p><ul><li>Manage and support social media responsibilities.</li><li>Participate in community outreach initiatives (approximately four per year).</li><li>Support brand presence and engagement within the local community.</li></ul>