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4 results for Desktop Support Analyst in Windsor, WI
- Madison, WI
- onsite
- Contract / Temporary to Hire
- 30.00 - 35.00 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this hybrid role, you will provide exceptional technical and customer service support while addressing a variety of hardware, software, and system-related issues. This is a contract-to-permanent position, offering a unique opportunity to grow your career in the dynamic biotech industry.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets by troubleshooting and resolving technical issues related to hardware, software, and operating systems.<br>• Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and efficiency.<br>• Manage and triage incoming calls to ensure proper routing and prioritization of technical support needs.<br>• Utilize Active Directory to perform user account management, permissions updates, and system access troubleshooting.<br>• Provide support for Microsoft Windows 10 and Microsoft Office applications, ensuring optimal functionality and user satisfaction.<br>• Assist with Microsoft Dynamics CRM issues, offering guidance and solutions as needed.<br>• Document and escalate unresolved issues to higher-level support teams when necessary.<br>• Maintain accurate records of support interactions and resolutions within the ticketing system.<br>• Collaborate with team members to improve support processes and ensure seamless service delivery.<br>• Stay updated on emerging technologies and tools to enhance technical support capabilities.
- 2026-03-25T20:58:45Z
- Madison, WI
- onsite
- Permanent
- 90000.00 - 120000.00 USD / Yearly
- <p>Robert Half is seeking an experienced Business Applications Analyst for our client in Madison, to support and evolve their internal business systems environment. This role focuses on maintaining application reliability, improving business processes through technology, and partnering with stakeholders to ensure systems meet operational needs.</p><p><br></p><p>The ideal candidate will combine technical troubleshooting skills, business analysis capabilities, and systems knowledge to support enterprise platforms and identify opportunities for improvement. This position collaborates closely with business users, IT teammates, and third-party vendors to ensure critical applications remain stable, scalable, and aligned with organizational goals.</p><p><br></p><p><strong>Core Responsibilities</strong></p><p><br></p><p><strong>Application Operations & Support</strong></p><ul><li>Provide day-to-day support for core enterprise platforms and associated integrations.</li><li>Troubleshoot system issues, coordinate resolutions, and ensure application reliability.</li><li>Monitor system performance and identify opportunities for optimization or improvement.</li></ul><p><strong>Business & Systems Analysis</strong></p><ul><li>Partner with business stakeholders to understand operational challenges and translate them into technical requirements.</li><li>Assist in designing system enhancements that maximize the value of existing platforms while limiting unnecessary customization.</li><li>Document workflows, functional requirements, and system configurations.</li></ul><p><strong>Testing & Implementation</strong></p><ul><li>Develop test plans and test cases for application enhancements and updates.</li><li>Coordinate user acceptance testing and regression testing activities.</li><li>Track and manage defects while working with vendors or internal teams to resolve issues.</li></ul><p><strong>Technology Evaluation & Continuous Improvement</strong></p><ul><li>Participate in evaluating new software tools or technologies that support evolving business requirements.</li><li>Contribute to initiatives that modernize or enhance the overall applications ecosystem.</li><li>Provide technical insight during system upgrades, integrations, and technology planning.</li></ul><p><strong>Project Participation</strong></p><ul><li>Support application-related initiatives from planning through implementation.</li><li>Assist with system configuration, documentation, and deployment tasks.</li><li>Collaborate with internal teams to ensure project deliverables meet timelines and quality standards. </li></ul><p><br></p>
- 2026-04-01T04:18:42Z
- Sun Prairie, WI
- remote
- Temporary
- 55.00 - 65.00 USD / Hourly
- <p>Job Title: We are looking for a very strong Business Analyst/Product Owner</p><p>Duration: Expected to be 6 months with likely extensions based on performance and capabilities</p><p>Temp to Hire? No</p><p>Typical Schedule: Some flexibility may be requested but typical daily office hours are Monday-Friday 8a-5p CST. Modifications and overtime must be approved in advance for which we expect to pay the standard hourly rate.</p><p><br></p><p>What is driving this need from a business perspective?</p><p>Increased demand for Lead Business Analyst to conduct requirements elicitations sessions and drive project deliverables in collaboration with the Project Manager and Product Owner for Majesco.</p><p><br></p><p>Job Description</p><p>Manage essential process documentation and lead project implementation of functional and technical solutions by collaborating with business partners and IT leadership to gather business requirements provide expertise and guidance and help execute plans to enhance business capability achieve results and support organizational strategic priorities.</p><p><br></p><p>Knockout Questions:</p><p>- Is the resume 3 pages or less without typos or sloppy formatting?</p><p>- Have they worked as a BA or PO on at an Insurance Company? other than Life Health and Workers Compensation</p><p>- Have they worked as a Leader in the Insurance industry?</p><p>- Have they worked on Billing Pricing or Underwriting Operations projects?</p><p>- Are they familiar with ISO and/or non-ISO forms policies or letters and how they are produced?</p><p><br></p><p>Skills and Experience</p><p>- A proven Agile leader</p><p>- Thinks ahead with autonomy</p><p>- Strong Business Analysis acumen and experience 5 years</p><p>- Self-starter with the ability to work independently for results as well as collaborate with a team</p><p>- Proven ability to elicit and document requirements from senior level stakeholders both internal and external</p><p>- Role is equal parts Product Owner and Business Analyst - ideal candidates need to have proven experience leading business-driven and IT projects</p><p>- Excellent stakeholder management skills across Business IT and Customer teams</p><p>- Excellent oral and written communication skills including PowerPoint</p><p>- Experience with integration and end-to-end solutions including a policy administration system</p><p>- Strong command of written and spoken English</p><p>- Sees an issue and helps fix it without being told to</p><p>- Strong documentation influencing and leadership skills</p><p>- Process and Procedure analysis and mapping experience</p><p>- Has led UAT efforts and defect management resolution</p><p>o Aviation</p><p>o Financial Lines</p><p>o Accident Health Employee Stop Loss</p><p>o Cyber</p><p><br></p><p>Technical Skills</p><p>- Experience working with an external web development vendor and internal leadership using strong technical understanding and business acumen to help bridge the gap.</p>
- 2026-04-02T21:28:44Z
- Madison, WI
- onsite
- Contract / Temporary to Hire
- 55.00 - 62.50 USD / Hourly
- We are looking for an experienced IT Manager/Director to oversee and optimize our organization's IT operations in Madison, Wisconsin. This is a contract-to-permanent position, offering a dynamic opportunity to lead teams, manage infrastructure, and drive IT strategies in the semi-conductor and electric component manufacturing industry. The ideal candidate will bring strong leadership skills and a comprehensive understanding of service desk management, security, and infrastructure.<br><br>Responsibilities:<br>• Lead and manage the IT department, including service desk operations, infrastructure, and security protocols.<br>• Oversee performance reviews and ensure alignment with organizational goals for IT staff.<br>• Implement and maintain Active Directory, backup technologies, and Cisco systems to support business operations.<br>• Manage cloud ERP systems, including QAD, and ensure seamless configuration management.<br>• Develop and maintain vendor relationships to optimize technology solutions and cost efficiency.<br>• Utilize Jira Service Desk and Confluence tools to streamline service desk ticketing and problem resolution.<br>• Ensure superior customer service by fostering a responsive and efficient IT support environment.<br>• Monitor and optimize IT hardware and software systems for peak performance.<br>• Evaluate and manage talent pipelines within the IT team to support organizational growth.<br>• Drive continuous improvement initiatives within IT operations and service delivery.
- 2026-04-01T21:13:45Z