Add your latest resume to match with open positions.
1 result for Member Services Representative in Wilson, NC
- Durham, NC
- onsite
- Temporary / Contract
- 20.90 - 22.00 USD / Hourly
- <p>We are looking for a Customer Service Representative to support a busy insurance service environment in Durham, North Carolina. This Long-term Contract position is ideal for someone who is comfortable managing a steady stream of customer interactions while delivering accurate, detail-oriented support. The person in this role will help customers by phone and email, document information carefully, and keep service requests moving efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming calls while providing courteous, solution-focused support to customers.</p><p>• Respond to customer questions, concerns, and service needs through both phone and email communication.</p><p>• Enter customer details, service updates, and order information accurately into company systems.</p><p>• Place outbound calls when needed to follow up on requests, confirm information, or provide status updates.</p><p>• Schedule appointments and coordinate service-related activities based on customer needs and business guidelines.</p><p>• Process order-related transactions and ensure records are complete, organized, and up to date.</p><p>• Use Microsoft Word and Excel to maintain documentation, track information, and support daily customer service tasks.</p><p>• Escalate complex issues appropriately and work with internal teams to help resolve customer concerns in a timely manner.</p>
- 2026-07-09T12:03:35Z