We are looking for an Infrastructure Engineer to support and strengthen enterprise infrastructure operations across on-premises and cloud environments. This contract opportunity is ideal for a hands-on individual who can help maintain reliable data center services, improve Microsoft 365 and Azure platforms, and contribute to secure, scalable technology solutions. The role partners with internal teams and external providers to deliver practical infrastructure improvements, support end users, and drive consistent operational standards.<br><br>Responsibilities:<br>• Deliver technical support for employees using Windows, macOS, iOS, and Android devices, ensuring timely resolution of hardware, software, and access issues.<br>• Oversee the health and performance of data center systems across physical, virtual, and hosted environments, and work with service partners to implement improvements.<br>• Execute infrastructure updates and platform changes across servers, operating systems, virtualization layers, and storage systems using controlled deployment practices.<br>• Administer and enhance Microsoft 365 and Azure services with a focus on usability, security, service consistency, and cost awareness.<br>• Configure and support identity and access solutions, including Active Directory and Azure Active Directory integrations with cloud applications and SaaS platforms.<br>• Participate in disaster recovery planning and carry out recovery procedures to validate readiness and alignment with business expectations.<br>• Introduce tools and processes that simplify end-user support, while guiding teams through adoption of new infrastructure services and capabilities.<br>• Create and maintain technical standards, system documentation, and operational procedures to support repeatable service delivery.<br>• Lead or contribute to small and mid-sized infrastructure initiatives across multiple sites, coordinating tasks, timelines, and technical execution.
<p>We are looking for a Systems Engineer to support and enhance core infrastructure environments for clients in the NYC metro area. This position focuses on maintaining virtualized systems, strengthening security, resolving complex technical issues, and assisting with server and platform upgrades. The ideal candidate brings strong hands-on systems administration experience, communicates well with end users, and can work independently while contributing reliable support.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain VMware vSphere environments, including provisioning, administration, and ongoing support of virtual machines.</p><p>• Administer Windows-based server infrastructure and support key platform services such as Active Directory, file services, and messaging systems.</p><p>• Perform backup, recovery, and restoration activities to protect operating systems, applications, and business data.</p><p>• Troubleshoot network and infrastructure issues by identifying root causes and restoring connectivity across client environments.</p><p>• Configure and support security tools such as firewalls, web filtering platforms, and remote connectivity solutions.</p><p>• Design, deploy, and maintain secure site-to-site and remote access connectivity for distributed users and locations.</p><p>• Assist with server and infrastructure migration projects, including directory services, file servers, and email environments.</p><p>• Provide technical support to end users and clients with clear communication, timely follow-up, and attentive service.</p><p>• Participate in after-hours support coverage as part of an on-call rotation for urgent incidents.</p>
We are looking for a Network Engineer to join a contract opportunity in Pennsylvania. In this role, you will contribute to the design, support, and optimization of enterprise network, voice, and collaboration systems within a Cisco-centered environment. The position requires a hands-on, detail-oriented individual who can strengthen reliability, performance, and security while partnering with internal teams to deliver stable communication services.<br><br>Responsibilities:<br>• Oversee the daily operation and ongoing improvement of Cisco network infrastructure, including switching, routing, VLAN segmentation, spanning tree, and access layer connectivity.<br>• Configure and support enterprise voice platforms by administering Cisco Unified Communications systems, call routing components, and related telephony services.<br>• Maintain cloud-based collaboration tools such as Webex and Microsoft Teams, including account setup, dial plan coordination, and interoperability with on-premises environments.<br>• Administer emergency calling solutions and verify that voice services align with applicable E911 requirements across company locations.<br>• Develop, document, and carry out disaster recovery and failover exercises for network and voice platforms, capturing outcomes and validating recovery readiness.<br>• Apply and tune quality of service settings to preserve call clarity and prioritize real-time traffic throughout the communications environment.<br>• Investigate and resolve call quality problems, service interruptions, and network-related voice issues using a disciplined troubleshooting approach.<br>• Support structured change management processes by preparing documentation, implementing approved updates, and completing post-change review activities.<br>• Partner with security, compliance, vendors, and cross-functional technology teams to ensure infrastructure meets operational standards and regulatory expectations.<br>• Keep technical records current, including network diagrams, voice configurations, dial plans, and support procedures.
<p><strong>Software Automation Engineer IV</strong></p><p><strong>Location: </strong>Remote, East Coast hours</p><p><br></p><p>We are seeking a senior-level <strong>Automation Engineer IV</strong> to help accelerate the development, deployment, and adoption of AI-enabled solutions across the enterprise. This role will sit at the intersection of <strong>Python engineering, automation, machine learning, software quality, and AI enablement</strong>, helping move AI and ML use cases from development and experimentation into reliable, scalable production environments.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Help operationalize <strong>AI and machine learning solutions</strong>, moving models and AI-enabled applications from development into scalable production environments.</li><li>Develop reusable frameworks, utilities, and automation that make it easier for application teams to <strong>integrate and deploy AI capabilities</strong>.</li><li>Build Python-based services, scripts, APIs, and automation workflows supporting AI and ML use cases.</li><li>Partner with technical teams to identify opportunities where <strong>AI can improve existing applications, processes, testing, and operational workflows</strong>.</li><li>Establish repeatable development, testing, deployment, and monitoring practices for AI-enabled applications.</li><li>Code, test, document, implement, and support new or modified machine learning systems supporting a broad range of clinical and enterprise use cases.</li><li>Evaluate emerging technologies and recommend opportunities to reuse existing capabilities versus building new solutions.</li><li>Partner with various SOC Leaders, technical owners, and stakeholders to understand operational challenges and automation opportunities.</li></ul><p>Design, build, and deploy AI-powered solutions such as:</p><ul><li>AI triage bots</li><li>Watchlist automation</li><li>Incident response automation</li><li>Security operations workflows</li><li>AI agents and intelligent automation tools</li><li>Build solutions end-to-end, from requirements gathering through deployment and support.</li><li>Participate in architectural design and technical decision-making.</li><li>Integrate AI and automation tools into existing enterprise systems and workflows.</li><li>Improve SOC efficiency by reducing false positives, manual effort, and administrative tasks.</li><li>Develop software solutions utilizing AWS services and APIs.</li><li>Collaborate across security, engineering, and operations teams.</li></ul>
We are looking for a forward-deployed software engineer to strengthen customer-facing engineering efforts in King of Prussia, Pennsylvania. This role combines software development, operational support, and analytical problem-solving to improve how internal teams and customers interact with core systems. The ideal candidate brings strong backend engineering experience, a practical approach to automation, and the ability to turn technical challenges into reliable, scalable solutions.<br><br>Responsibilities:<br>• Create and enhance internal applications, scripts, and workflows that improve efficiency for customer-facing and engineering teams.<br>• Oversee the health of live systems, investigate irregular behavior, and address risks before they affect users or business operations.<br>• Examine operational and product data to uncover trends, support decision-making, and recommend meaningful improvements.<br>• Investigate customer-reported technical problems, determine root causes, and deliver timely, effective resolutions.<br>• Develop and release product enhancements driven by customer needs while maintaining quality and system stability.<br>• Partner closely with Customer Success, Sales Engineering, and Engineering to remove obstacles and support high-impact initiatives.<br>• Improve platform reliability and performance through thoughtful debugging, optimization, and ongoing maintenance.<br>• Stay informed on evolving technologies and engineering practices, applying new ideas where they add measurable value.
<p>We are seeking a technically strong <strong>Product Engineer</strong> to support the development, quality, compliance, and ongoing improvement of our client’s diverse product portfolio. This Product Engineer will serve as a key technical resource across product development and will work closely with international manufacturing partners, internal product and quality teams, sales, and branch operations.</p><p>The ideal candidate brings hands-on knowledge of refrigeration and HVAC/R equipment, strong engineering judgment, and the ability to translate technical requirements into practical product solutions. Experience working with overseas manufacturers, particularly within a private-label or distribution environment, is highly valued.</p><p><br></p><p>How You Will Make an Impact:</p><ul><li>Manage the technical lifecycle of assigned products, establishing and maintaining engineering requirements, specifications, and performance standards from initial development through commercialization.</li><li>Support a broad product portfolio that includes ductless and inverter-based ducted systems, refrigerants, hoses, tools, components, and replacement parts.</li><li>Analyze engineering drawings, technical documentation, specifications, and manufacturer data to identify design, performance, and manufacturability considerations.</li><li>Collaborate with international factory partners to refine product designs, resolve technical concerns, and ensure products meet established requirements.</li><li>Work closely with the international office and manufacturing teams to create, update, and standardize product specifications and technical documentation.</li><li>Oversee engineering aspects of product compliance and certification for the North American market, including UL, ETL, AHRI, EPA 608, and DOE requirements.</li><li>Investigate product failures and technical issues through structured root-cause analysis and coordinate corrective and preventive actions with suppliers.</li><li>Contribute technical expertise to product planning by researching competing products, conducting teardown evaluations, and assessing new technologies and market developments.</li><li>Assist with new product introductions by coordinating third-party testing, certification activities, and technical approvals.</li><li>Prepare and maintain product documentation, including installation instructions, troubleshooting materials, technical notices, and product bulletins.</li><li>Track changes to HVAC/R industry standards and government regulations and communicate potential impacts to the product and compliance teams.</li><li>Work with Sales and Marketing to create technical product resources, competitive comparison materials, training content, and other tools that support the field organization.</li></ul>