<p>We are looking for an experienced Product Marketing Manager to lead the strategic development and execution of marketing initiatives for B2B banking products. This role involves driving product positioning, market segmentation, and lifecycle management to ensure successful product launches and sustained market growth. The ideal candidate will have a strong background in product management and marketing, coupled with expertise in developing strategies that resonate with target audiences. B2B banking product specific experience is required. This position is 3 days per week in the office. </p><p><br></p><p>Responsibilities:</p><p>• Develop and implement marketing strategies for B2B banking products, focusing on positioning, pricing, and segmentation.</p><p>• Manage the complete product lifecycle, from ideation to launch and ongoing market performance.</p><p>• Collaborate with cross-functional teams to design and execute new product development and implementation plans.</p><p>• Conduct market research to identify customer needs and emerging trends, ensuring products remain competitive.</p><p>• Lead the creation of compelling marketing content to support product launches and campaigns.</p><p>• Monitor and analyze product performance metrics to refine strategies and optimize results.</p><p>• Partner with sales teams to align product marketing strategies with business objectives and drive revenue growth.</p><p>• Coordinate product launch efforts, ensuring all aspects of the rollout are executed seamlessly.</p><p>• Develop and maintain strong relationships with stakeholders to ensure clear communication and alignment.</p><p>• Provide insights and recommendations to senior leadership based on market analysis and competitive positioning.</p>
<p>Robert Halfs enterprise client is looking for an experienced Marketing Product Manager to lead the strategic direction of marketing technology products. In this role, you will be responsible for defining and prioritizing product roadmaps while ensuring an exceptional user experience for marketing tools. This is a long-term contract position based in Philadelphia, Pennsylvania.</p><p><br></p><p>Responsibilities:</p><ul><li>Define and own the marketing product roadmap for a new AI solution, ensuring alignment with company goals and customer needs.</li><li>Lead the creation of a new solution by outlining critical product features, customer journey flows, and configurable options for diverse client profiles.</li><li>Collaborate with internal marketing stakeholders and external vendors to co-develop a seamless onboarding experience leveraging AI to reduce customer setup effort.</li><li>Transition into supporting engineering alignment by contributing to the documentation and refining the scope for technical execution.</li><li>Partner with engineering teams to validate product feasibility, define priorities, and assist with pilot deployment planning.</li><li>Drive strategic thinking and clarity in ambiguous environments, ensuring consistent progress toward key milestones.</li><li>Serve as an advocate for end-user experience, ensuring marketing technology products deliver intuitive and impactful benefits for customers.</li></ul>
We are looking for a highly motivated and strategic Product Manager to join our team in Philadelphia, Pennsylvania. This Contract-to-Permanent position offers the opportunity to lead the development and management of innovative B2B physical goods, driving growth and market differentiation. If you have a passion for product lifecycle management, cross-functional collaboration, and delivering value to customers, this role is perfect for you.<br><br>Responsibilities:<br>• Oversee the full product lifecycle, including ideation, development, and launch, ensuring alignment with customer needs and market trends.<br>• Lead product launches and enhancements, focusing on innovation and cost optimization.<br>• Conduct competitive benchmarking to identify market opportunities and refine product positioning.<br>• Collaborate with manufacturing teams to implement quality improvements and cost-efficiency measures.<br>• Develop and manage demand forecasts, budgets, and assortment plans to support business goals.<br>• Partner with sales and marketing teams to deliver product training and enhance customer confidence.<br>• Optimize product presentation across digital platforms to enhance visibility and appeal.<br>• Analyze market trends and customer insights to shape go-to-market strategies.<br>• Monitor product quality and address any issues to maintain high standards and market leadership.<br>• Track category performance, identify growth opportunities, and ensure alignment with strategic objectives.
<p>Robert Half is partnering with a leading global media and technology company to hire an <strong>Audience Experience Manager</strong> in Philadelphia, PA. In this role, you’ll be responsible for building, managing, and optimizing audience segments within Adobe Experience Platform to support omnichannel marketing campaigns and customer engagement strategies. You will work closely with cross-functional teams to roadmap audience strategy and deliver seamless inbound and outbound customer experiences.</p><p><br></p><p><strong>Location</strong>: Philadelphia, PA (4 days onsite, 1 day remote)</p><p><strong>Duration</strong>: Contract-to-hire (likely to convert)</p><p><strong>Hours</strong>: 40 hours/week </p><p><strong>Pay Rate</strong>: $47 – $50/hour</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Build, configure, and manage audience segments within Adobe Experience Platform (AEP) and Adobe CDP to enable targeted campaigns.</li><li>Partner with the GTO, marketing, and product teams to define and execute audience strategies and roadmap initiatives.</li><li>Collaborate with campaign operations, analytics, and engineering teams to ensure accurate data flows and seamless integration for targeted communications.</li><li>Leverage tools including Adobe Campaign Manager and Adobe Journey Optimizer to support audience activation and campaign execution.</li><li>Translate marketing requirements into technical audience specifications and ensure proper setup for outbound communications.</li><li>Analyze data flows and data lineage to maintain audience accuracy and troubleshoot segmentation discrepancies.</li><li>Manage approximately five concurrent audience requests at any given time while supporting multiple projects for the residential marketing team.</li><li>Provide strategic recommendations and act consultatively to guide best practices for omnichannel campaign strategies.</li><li>Support both B2C campaigns and multi-channel initiatives, including dot-com, email, and digital advertising campaigns.</li></ul>
<p><strong>Project Manager </strong></p><p> </p><p>A client of ours is looking for a Project Manager for a contract role. This role is responsible for managing initiatives from concept approval through to manufacturing and launch. The ideal candidate will be skilled at coordinating cross-functional teams, ensuring financial and operational targets are met, and maintaining alignment with our stage-gate process.</p><p><br></p><p><strong>Responsibilities of Project Manager </strong></p><ul><li>Manage multiple projects simultaneously, overseeing timelines, budgets, risks, and deliverables.</li><li>Partner with cross-functional teams (R& D, Marketing, Quality, Supply Chain, Finance, and Business Units) as well as external stakeholders to drive project success.</li><li>Lead project team meetings to ensure task completion, remove roadblocks, and escalate issues when needed.</li><li>Ensure accuracy and completeness of innovation information throughout the Stage-Gate process.</li><li>Coordinate and present platform and project reviews for project teams and senior leadership.</li><li>Monitor project financials to ensure performance against set targets.</li><li>Develop and maintain project timelines, risk assessments, and status reports.</li><li>Prepare and submit stage-gate documentation for approval.</li><li>Support portfolio reviews and business reviews with data, insights, and updates.</li><li>Contribute to the continuous improvement of project management tools, processes, and templates.</li><li>Help drive adoption of global innovation standards, methodologies, and processes across the organization.</li><li>Provide clear visibility, analysis, and reporting of project progress to senior leadership.</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Marketing Database Specialist to join our team on a long-term contract basis. This position involves managing, maintaining, and enhancing the health of our marketing database to support effective campaign execution, segmentation, and reporting. The ideal candidate should have a strong background in data management, compliance with global privacy standards, and hands-on experience with marketing automation platforms.<br><br>Responsibilities:<br>• Oversee the accuracy, integrity, and ongoing maintenance of the marketing database through regular monitoring and validation.<br>• Prepare, format, and manipulate data in Excel prior to importing into systems such as Pardot or Salesforce.<br>• Execute routine database cleanup, list management, and campaign-related data processes.<br>• Develop and manage dynamic lists, suppression lists, automation rules, and completion actions within marketing automation tools.<br>• Ensure compliance with global data privacy regulations by implementing proper governance and segmentation practices.<br>• Collaborate with global marketing managers and stakeholders to support reporting and insights initiatives.<br>• Conduct extensive training to familiarize yourself with systems, processes, and stakeholders during the initial onboarding period.<br>• Identify opportunities to improve database workflows and implement best practices for operational efficiency.<br>• Monitor and enforce adherence to data governance policies to ensure consistent platform usage.<br>• Support the team with ad hoc data tasks and reporting needs as required.
<p>Robert Half has partnered with a wholesale distributor on their search for a detail oriented, Purchasing/Warehouse Manager with strong Microsoft Excel skills. The Purchasing/Warehouse Manager will be responsible for overseeing procurement of goods and services, managing vendor relationships, negotiating contracts, developing sourcing strategies, managing inventory stock levels, monitoring KPIs, collaborating with internal teams on delivery discrepancies and supplier issues, preparing reports and forecasting on purchasing activities/costs/supplier performance, and analyzing spending to identify opportunities for cost savings and process improvements. The ideal candidate for this role should have excellent researching and analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>· Implement purchasing strategies</p><p>· Oversee daily purchasing activities</p><p>· Review and analyze price variances </p><p>· Monitor new product forecast</p><p>· Determine cost effective materials </p><p>· Negotiate supplier management pricing</p><p>· Monitor vendor performance</p><p>· Provide cost management</p><p>· Improve purchasing systems and processes</p><p>· Train and mentor new employees</p>
<p>Our client, a 100+ year old company in central Montgomery County is looking for a highly motivated Director of Finance specializing in FP& A and Sales Finance to join our dynamic team in the Lansdale, Pennsylvania area. In this leadership role, you will spearhead pricing strategies, trade planning, and financial analysis to drive profitability and strengthen market competitiveness. With a focus on collaboration and innovation, you will have the opportunity to shape the financial direction of the organization while mentoring a dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development and execution of pricing strategies across all sales channels, ensuring alignment with market trends and organizational goals.</p><p>• Manage annual budgeting, quarterly forecasting, and long-term financial planning, incorporating market and commodity data to optimize financial outcomes.</p><p>• Oversee trade and promotional planning, including new product pricing models and compliance with established pricing guidelines.</p><p>• Analyze gross margins and provide actionable insights to senior leadership to support informed decision-making.</p><p>• Identify financial risks and opportunities, leveraging data to enhance business performance and strategic direction.</p><p>• Mentor and develop a team of four direct reports, fostering collaboration, growth, and high performance.</p><p>• Collaborate with Sales, Marketing, and Product teams to ensure seamless execution of pricing and trade strategies.</p><p>• Ensure adherence to financial planning and analysis processes while driving continuous improvements in efficiency.</p><p>• Utilize ERP systems and tools, such as SAP, to streamline financial processes and reporting.</p><p>• Support brand and marketing promotions by aligning financial strategies with organizational objectives.</p>
<p>Our client is offering an exciting opportunity for a Credit Risk Manager in Wilmington, Delaware, United States. This role is in the finance industry, with a focus on managing credit risk and driving performance outcomes. The Credit Risk Manager will play a crucial role in overseeing credit review, policy development, credit approvals, and portfolio monitoring to identify credit migration.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate credit risk using credit scoring models, behavioral data, and macroeconomic factors.</p><p>• Collaborate with collections and servicing teams to enhance loss recovery and minimize charge-offs, defaults, and delinquencies.</p><p>• Oversee the development of real-time credit risk reporting tools and dashboards for proactive risk monitoring and decision-making.</p><p>• Implement strategies to prevent loss specific to the subprime cardholder base, including credit limits, fee structures, and collection practices.</p><p>• Conduct stress testing and scenario analyses to assess risks under various economic conditions and customer behavior models.</p><p>• Lead a team of credit risk professionals, fostering a culture of excellence, collaboration, and continuous improvement.</p><p>• Work closely with marketing, data science, operations, compliance, and legal teams to ensure alignment on credit risk strategies and regulatory compliance.</p><p>• Conduct regular audits of credit risk policies, processes, and portfolio performance to ensure adherence to internal and regulatory standards.</p><p><br></p>
<p>Robert Half is looking for a Revenue Manager to take charge of strategic pricing initiatives that drive rental income and maximize property performance. This Revenue Manager role requires an individual with strong attention to detail who can analyze market trends, forecast revenue, and implement competitive pricing strategies. As a key collaborator across departments, the Revenue Manager ensures alignment between Asset Management, Operations, and Property Management to achieve business objectives.</p><p><br></p><p>Responsibilities:</p><ul><li>Develop and modify pricing strategies based on current market conditions and trends using specialized revenue tools.</li><li>Analyze competitive rent data and economic indicators to optimize pricing decisions.</li><li>Evaluate performance metrics to determine the effectiveness of pricing actions and project future outcomes.</li><li>Facilitate weekly regional pricing calls to review and adjust strategies.</li><li>Organize monthly renewal discussions, including setting pricing parameters and evaluating upcoming offers.</li><li>Conduct quarterly competitive reviews to refine positioning and ensure weights within pricing systems are accurate.</li><li>Serve as the primary point of coordination between Asset Management, Operations, and Property Management to ensure unified pricing execution.</li><li>Educate teams on pricing tools, strategies, and implementation methods.</li></ul><p><br></p>
<p><strong>Cost Accounting Manager </strong></p><p><br></p><p>A client of ours is looking for a Cost Accounting Manager for a contract role. The ideal candidate will be responsible for overseeing all aspects of cost accounting, including standard costing, BOM (Bill of Materials) management, and system reporting within EPICOR. This role requires strong analytical skills, a deep understanding of manufacturing cost structures, and the ability to partner cross-functionally to drive financial accuracy and efficiency.</p><p><br></p><p><strong>Responsibilities of Cost Accounting Manager </strong></p><ul><li>Manage and oversee the company’s cost accounting function, ensuring accuracy in standard costs, inventory valuation, and cost reporting.</li><li>Develop, maintain, and update standard costing models to reflect current production processes and costs.</li><li>Oversee the accuracy of Bills of Materials (BOMs) and routings to ensure proper cost roll-ups and product costing.</li><li>Leverage EPICOR ERP system to extract, analyze, and report cost data, ensuring system integrity and alignment with accounting standards.</li><li>Monitor and analyze manufacturing variances, identifying root causes and recommending corrective actions.</li><li>Collaborate with operations, supply chain, and production teams to provide cost analysis, forecasting, and recommendations to improve profitability.</li><li>Lead monthly and quarterly cost close processes, including reconciliations and journal entries.</li><li>Prepare and present cost reports, financial analysis, and performance metrics to senior management.</li><li>Ensure compliance with GAAP and company policies for cost accounting practices.</li><li>Provide leadership, mentoring, and development to cost accounting staff.</li></ul><p><br></p>
Primary Responsibilities: <br>• Develop and maintain detailed test scripts and test cases based on new and evolving website functionality. <br>• Execute test cases including end-to-end testing to validate functionality, usability, integration, and cross-browser compatibility. <br>• Log bugs and issues clearly and consistently within Jira, including steps to reproduce and indicating severity for all bug prioritization. <br>• Monitor Jira to track bug resolution progress and retesting activities. <br>• Collaborate closely with development teams to ensure timely fixes and verify issue resolution. <br>• Establish and document a repeatable testing workflow: test → log → resolve → retest → ready for business test → close. <br>• Perform smoke/sanity testing for initial build validation. <br>• Responsible and accountable for system and regression testing to validate system integrity after code changes. <br>• Serve as a consultant with Compliance Testing and Security Testing. <br>• Remain responsive with System testing and Regression testing updates resulting from changes with unit testing and disaster recovery testing. <br>• Support User Acceptance Testing (UAT) processes and coordinate with business testers as needed. <br>• Create and maintain test documentation and QA metrics to communicate status and risks. <br>• Ensure test coverage across supported browsers and devices to maintain consistent user experience. <br>• Coordinate and lead bug management with vendors and AD project team member with input from Product Owner and IT. <br>• Fulfill Quality Assurance responsibilities through Implementation including warranty. <br>• Participate in daily stand up and report on bug status and escalate blockers/concerns to PM and IT Manager. <br><br>Qualifications: <br>• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience. <br>• 3+ years of experience in website quality assurance or software testing roles. <br>• Strong understanding of the software development lifecycle and QA methodologies. <br>• Experience using Jira or similar issue tracking tools. <br>• Detail-oriented with strong analytical and troubleshooting skills. <br>• Excellent written and verbal communication skills. <br>• Ability to work independently and collaboratively in a fast-paced project environment. <br>• Familiarity with content management systems such as Drupal is a plus. <br>• Experience in Agile/Scrum environments is preferred. <br><br>Knowledge, Skills, and Abilities: <br>• Strong understanding of web technologies (HTML, CSS, JavaScript) to help identify front-end issues and better communicate with developers. <br>• Experience with Drupal CMS or other content management systems to understand site structure and admin workflows. <br>• Familiarity with cross-browser and responsive design testing tools. <br>• Knowledge of QA tools and test case management systems. <br>• Understanding of software testing principles including functional, regression, smoke, and UAT testing. <br>• Ability to create and optimize test documentation to track cases, issues, and retesting outcomes. <br>• Experience in Agile development environments, including participation in sprint planning and retrospectives. <br>• Clear and concise communication skills to effectively report bugs and collaborate with cross-functional teams.
<p>Are you passionate about building strong relationships and driving financial success? Join our client's dynamic team as a Relationship Manager, where you'll play a pivotal role in helping clients achieve their financial goals while fostering trust and collaboration. In this exciting position, you'll leverage your expertise in financial solutions and client engagement to manage and grow a diverse portfolio of clients. If you're a proactive problem solver with exceptional communication skills and a deep understanding of the financial industry, we want to hear from you! Take the next step in your career and be part of an organization that values innovation, teamwork, and client-centric success.</p><p><br></p><p>Responsibilities: </p><ul><li>Manage and maintain client relationships effectively</li><li>Communicate clearly and efficiently with clients and team members</li><li>Ensure strict adherence to compliance regulations within the company</li><li>Utilize Series 65 skills in managing client portfolios</li><li>Implement wealth management strategies for clients</li><li>Resolve client inquiries promptly and in a detail-oriented manner</li><li>Monitor client accounts regularly and take necessary actions</li><li>Process client applications accurately and efficiently.</li></ul>
<p>We are looking for a skilled Web Developer to join our team Remotely on a long-term contract basis. In this role, you will be responsible for creating high-quality, interactive web applications that exceed customer expectations. This position offers the opportunity to collaborate with cross-functional teams, including designers, engineers, and product managers, to deliver innovative solutions.</p><p><br></p><p>About Us</p><p>We’re a fast-moving cybersecurity startup focused on strategy, business development, and marketing within a small business unit. Our website is already live and functional, and we’re now looking to optimize and expand it to better support our growth and customer engagement goals.</p><p><br></p><p>What You’ll Do</p><ul><li>Enhance and build out existing website features</li><li>Convert static designs into interactive sections</li><li>Build reusable templates and improve layout flow</li><li>Conduct light business analysis to support marketing goals</li><li>Collaborate with our current developer and design team</li><li>Help drive demo requests through improved UX and design execution</li></ul><p>Team & Structure</p><ul><li>Small, collaborative team with 3 full-time employees and 2 contractors</li><li>You’ll report directly to leadership and work closely with our current web developer</li><li>Ideal for someone entry-level, with a great attitude and willingness to learn</li></ul>
<p>We are seeking an organized and detail-oriented Accounting Assistant detail oriented to join our client's team on a long-term contract basis in Lancaster, PA. This role is ideal for someone who values stability and is looking to contribute their expertise in a small office setting with excellent income-earning potential. </p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li>Process Accounts Payable, Accounts Receivable, and Billing tasks daily with accuracy. </li><li>Provide high-quality service in a friendly and courteous manner to all customer interactions. </li><li>Answer incoming calls with a pleasant and detail oriented phone demeanor. </li><li>Assist customers with inquiries related to product availability, pricing, billing, and delivery. </li><li>Coordinate with the warehouse manager and purchasing agent to ensure precise reporting, order processing, and billing. </li><li>Prepare and provide Bills of Lading and UPS billing labels to the warehouse. </li><li>Maintain and organize customer files efficiently. </li><li>Compile weekly sales reports for the President, Controller, and Sales Manager. </li><li>Manage and distribute price changes within customer accounts and databases as directed. </li><li>Create and update Word documents and Excel spreadsheets for sales comparisons, mileage tracking, customer communications, and mass mailings. </li><li>Retrieve and distribute mail on a daily basis. </li><li>Support the President and Controller with administrative tasks as needed.</li></ul>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>We are looking for a skilled Web Content Manager to join our client in Philadelphia, PA. This role requires a creative and analytical individual who excels in managing website content, optimizing user experiences, and leveraging content strategies to support organizational goals. If you are passionate about web development and crafting engaging online experiences, this position offers an exciting opportunity to make a significant impact.</p><p><br></p><p>Responsibilities:</p><p>• Develop, manage, and maintain website content using WordPress and other content management systems.</p><p>• Create and optimize landing pages to enhance user engagement and conversion rates.</p><p>• Implement A/B testing strategies to evaluate and improve UX functionality.</p><p>• Collaborate with stakeholders to align web content with organizational goals and strategies.</p><p>• Monitor and analyze website performance to identify areas for improvement.</p><p>• Ensure website content adheres to SEO best practices to increase online visibility.</p><p>• Coordinate web development projects, ensuring timely and accurate implementation.</p><p>• Write, edit, and publish high-quality content that resonates with the target audience.</p><p>• Conduct regular audits to ensure web content is up-to-date and functioning properly.</p><p>• Provide technical support and troubleshoot issues related to website functionality.</p>
<p>We are looking for a skilled Cost Accountant to join our team in Coopersburg, Pennsylvania. This role is essential in ensuring precise cost management and reporting across various functions within our organization. The ideal candidate will excel in analyzing financial data, maintaining compliance, and providing insights to enhance operational efficiency.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Manage the cost accounting system to ensure correct allocation of materials, labor, and overhead.</p><p>• Prepare detailed cost reports on a monthly, quarterly, and annual basis for management review.</p><p>• Analyze variances between actual and standard costs, offering actionable recommendations to improve performance.</p><p>• Monitor unit costs, profit margins, and overall profitability across departments and product lines.</p><p>• Assist in developing annual budgets and rolling forecasts, while providing cost estimates for new projects and products.</p><p>• Reconcile inventory accounts for raw materials, work-in-progress, and finished goods to ensure accurate valuation.</p><p>• Collaborate with production teams to track efficiency levels and minimize waste.</p><p>• Support audit processes by preparing detailed cost schedules and adhering to compliance requirements.</p><p>• Maintain strong internal controls to protect company assets and ensure compliance with accounting standards.</p>
We are looking for an experienced Oracle Financial Cloud Senior Manager to lead and support projects in Hammonton, New Jersey. In this role, you will guide clients through the implementation and optimization of Oracle Cloud Financial modules while fostering strong relationships and delivering exceptional service. This position offers the opportunity to work with diverse industries, drive process improvements, and contribute to the growth and success of both clients and team members.<br><br>Responsibilities:<br>• Design and optimize financial workflows across modules such as Accounts Payable, Accounts Receivable, General Ledger, and Fixed Assets.<br>• Lead clients through all phases of Oracle Cloud Financials implementations, ensuring successful project outcomes.<br>• Configure and implement Oracle Cloud Financial solutions tailored to clients’ needs.<br>• Identify and resolve challenges during product implementation using innovative approaches.<br>• Build and maintain strong relationships with clients, including senior executives, to ensure satisfaction and ongoing collaboration.<br>• Mentor and develop team members by creating training opportunities and fostering growth.<br>• Promote a positive team culture that encourages open communication and collaboration.<br>• Contribute to business development efforts by preparing proposals and strategies to secure new clients.<br>• Identify opportunities to integrate product solutions to improve service capabilities for clients.<br>• Manage and oversee teams, including conducting performance evaluations, coaching, and ensuring alignment across project teams.
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
We are looking for an experienced Applications Architect to join our team in West Trenton, New Jersey. In this role, you will play a pivotal part in designing and implementing scalable and secure solutions for our insurance platforms. This position requires close collaboration with stakeholders to ensure alignment between technical strategies and organizational objectives.<br><br>Responsibilities:<br>• Design and lead the architecture of insurance systems, including Guidewire platforms such as PolicyCenter, BillingCenter, and ClaimCenter.<br>• Collaborate with stakeholders to transform business requirements into technical solutions that are secure, scalable, and efficient.<br>• Provide technical leadership and mentorship to development teams utilizing Guidewire, .NET, or Java technologies.<br>• Ensure adherence to enterprise architecture standards and promote best practices across all technical solutions.<br>• Oversee the integration of Guidewire systems with external platforms, including payment systems, data warehouses, and document management tools.<br>• Conduct research on emerging technologies and recommend their adoption to enhance system capabilities.<br>• Develop and maintain technical documentation to streamline implementation processes.<br>• Partner with product managers and engineering teams to align technology solutions with business priorities.<br>• Monitor system performance and address any architectural challenges.<br>• Support ongoing system upgrades and ensure compatibility with long-term technology strategies.
<p>We are looking for a talented Communication Specialist to join our team in Plymouth Meeting, Pennsylvania. This position is ideal for someone who excels in developing clear, engaging, and accurate content. The role requires strong attention to detail and the ability to effectively manage multiple projects while delivering high-quality results. Industry experience in the benefits administration, HR communications, or actuarial communications is required. This position is 5 days per week in office. </p><p><br></p><p>Responsibilities:</p><p>• Collaborate with internal teams to revise and maintain employee benefit materials for client funds</p><p>• Ensure all documentation accurately reflects the specific benefit offerings of each client, including complex structures</p><p>• Audit and update plan content to ensure compliance with regulations and clarity for employees</p><p>• Draft and edit compelling content for monthly health initiative newsletters</p><p>• Develop and refine open enrollment materials, ensuring they are user-friendly and consistent</p><p>• Organize and optimize the company’s letter library to streamline communication processes</p>
