9 Results for Help Desk Analyst Ii Jobs in Wilmington, DE

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Help Desk Analyst

Philadelphia, Pennsylvania
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-10-01T00:00:00Z

L1 Help Desk Technician

Fort Washington, Pennsylvania
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-09-08T00:00:00Z

Data Security Specialist II

Philadelphia, Pennsylvania
onsite
Temporary / Contract
36 - 41 USD / Hourly
Data Security Analyst IILocation: Onsite in Philadelphia, PADuration: Through 12/31/2026, extensions likely We are looking for a Data Security Specialist II to support enterprise data protection efforts in Philadelphia, Pennsylvania. This Long-term Contract position focuses on strengthening security governance, assessing risk, and helping ensure appropriate access controls and policy compliance across systems and data assets. The ideal candidate will combine hands-on security knowledge with strong analytical judgment to advise stakeholders, improve safeguards, and promote security awareness throughout the organization. Responsibilities:<ul><li>Responsible for the planning, design, enforcement and audit of security policies and procedures which safeguard the integrity of and access to enterprise systems, files and data elements. </li><li>Responsible for acting on security violations. </li><li>Maintains knowledge of changing technologies, and provides recommendations for adaptation of new technologies or policies. </li><li>Recognizes and identifies potential areas where existing data security policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. </li><li>Provides management with risk assessments and security briefings to advise them of critical issues that may affect customer, or corporate security objectives. </li><li>Evaluates and recommends security products, services and/or procedures to enhance productivity and effectiveness. </li><li>Oversees security awareness programs and provides education on security policies and practices. </li><li>Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. </li></ul>
2026-09-29T00:00:00Z

Oracle HCM Help Desk Configuration

Reading, Pennsylvania
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Oracle HCM Help Desk Configuration specialist to support a long-term contract opportunity in Reading, Pennsylvania. This role focuses on shaping and optimizing an Oracle HCM Help Desk environment that strengthens HR service delivery, improves case handling, and creates a more efficient support experience for employees. The position will partner with HR, IT, and operational stakeholders to translate business needs into practical system solutions while promoting scalable, sustainable platform improvements. Responsibilities: • Collaborate with HR, IT, and cross-functional stakeholders to evaluate existing employee support processes and identify opportunities to improve service delivery through Oracle HCM Help Desk. • Facilitate discovery sessions to capture business needs, define workflow expectations, and convert operational goals into effective system designs. • Configure core Help Desk capabilities such as request classifications, work queues, assignment logic, alerts, service levels, role-based access, and knowledge resources. • Turn functional objectives into detailed configuration activities that support a reliable and scalable Oracle HCM solution. • Enhance platform performance by refining automation, strengthening self-service options, and improving reporting and overall user experience. • Participate in test planning, execution, issue resolution, deployment support, and stabilization activities following release or go-live events. • Prepare clear documentation covering process definitions, configuration choices, testing outcomes, and support guidance for ongoing system maintenance. • Act as the liaison between business users and technical teams to ensure the final solution aligns with organizational needs and established Oracle best practices.
2026-09-08T00:00:00Z

Network Engineer (Cisco, Arista, Juniper) II

Mount Laurel, New Jersey
onsite
Temporary / Contract
36 - 43 USD / Hourly
Network Engineer IIOnsite in Mt. Laurel, NJContract through 12/31/26, potential extensions We are looking for a skilled Network Engineer to support and enhance enterprise networking environments in Mount Laurel, NJ. This contract position focuses on building, maintaining, and improving reliable connectivity across routing, switching, telephony, and security infrastructure. The ideal candidate brings strong hands-on experience with multi-vendor network technologies and a practical approach to performance tuning, service delivery, and issue resolution. Responsibilities:• Install, configure, and support customer-premises networking and telephony equipment, including routers, switches, and related connectivity devices.• Plan and implement network solutions involving hardware, software, and communication services across enterprise environments.• Monitor network operations to maintain service quality, availability, and compliance with established operational standards.• Investigate connectivity and performance problems, identify root causes, and restore stable network service in a timely manner.• Fine-tune network and system performance to improve reliability, throughput, and overall user experience.• Manage and support Layer 2 and Layer 3 network infrastructure across LAN and WAN environments.• Administer firewall platforms and security controls using technologies such as Cisco ASA, Juniper, and Check Point.• Collaborate with internal teams and stakeholders to deliver network changes, upgrades, and ongoing infrastructure support.
2026-09-22T00:00:00Z

IT Business Analyst

Fort Washington, Pennsylvania
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Business Analyst to support cross-functional initiatives in Fort Washington, Pennsylvania. This Long-term Contract opportunity is ideal for someone who can connect business needs with technology solutions, improve processes, and help teams deliver well-documented system enhancements. The role will work closely with stakeholders across sales, marketing, and operations to translate requirements into actionable plans that support CRM, ERP, and cloud-based environments. Responsibilities: • Partner with business and technical teams to gather, analyze, and refine requirements for system improvements and new capabilities. • Create clear business documentation, process maps, and functional specifications that guide design, configuration, and delivery efforts. • Serve as a key point of coordination between stakeholders, developers, and project teams to keep priorities aligned and decisions well communicated. • Evaluate current workflows and recommend process enhancements that improve efficiency, usability, and business outcomes. • Support CRM, ERP, and integration-related initiatives by translating operational needs into structured solution requirements. • Use SQL and reporting tools to analyze data, validate outcomes, and help build dashboards that support informed decision-making. • Contribute to Agile delivery activities such as backlog refinement, user story development, testing support, and release readiness. • Assist with change management activities by preparing documentation, coordinating updates, and helping users adopt new processes or system features.
2026-09-24T00:00:00Z

IT Business Analyst

Fort Washington, Pennsylvania
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Business Analyst to partner with business stakeholders and technical teams to turn operational needs into practical technology solutions. This Long-term Contract position offers the opportunity to support key initiatives, improve system-driven processes, and help define enhancements that strengthen performance and usability. Based in Fort Washington, Pennsylvania, this role requires strong analytical thinking, clear documentation, and the ability to guide collaboration across project teams. Responsibilities: • Partner with business units and IT teams to evaluate needs, identify gaps, and recommend effective system or process solutions. • Gather, analyze, and organize business requirements into clear functional documentation, including current-state and future-state workflows. • Lead discussions with stakeholders to define end-to-end requirements, uncover improvement opportunities, and support process redesign where appropriate. • Contribute within an Agile delivery model by assisting with sprint planning, writing user stories, and defining acceptance criteria. • Work closely with developers and quality assurance teams to clarify requirements, support design decisions, and validate that solutions align with business goals. • Prepare project documentation such as meeting summaries, decision logs, risk tracking, and reporting materials to support delivery transparency. • Assist with software enhancements and implementation efforts by providing analysis, business case support, and impact assessments. • Coordinate assigned project activities, monitor deadlines, and help ensure deliverables are completed on schedule. • Provide testing support through unit validation, defect review, and deployment readiness activities while serving as a key liaison between technical and business groups.
2026-10-01T00:00:00Z

Oracle FDI - Data Reporting Analyst

Reading, Pennsylvania
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Oracle FDI - Data Reporting Analyst to join a Long-term Contract opportunity in Reading, Pennsylvania. In this role, you will create and improve reporting solutions that help teams understand workforce performance, operational activity, and broader business trends. You will work closely with both business partners and technical teams to turn data needs into practical dashboards, reports, and insights that support informed decision-making. Responsibilities: • Design, build, and refine dashboards, recurring reports, and visual analytics that support enterprise reporting objectives. • Use Oracle Fusion Data Intelligence to gather, interpret, and present workforce and business data in a meaningful way. • Collaborate with Workforce Technology leaders and cross-functional stakeholders to define reporting needs and deliver useful data solutions. • Perform data preparation activities such as validation, transformation, and modeling to improve the reliability of reporting outputs. • Connect and organize data from multiple sources to support scalable analytics across reporting environments. • Analyze patterns and reporting results to highlight trends, strengthen data quality, and support business decisions. • Maintain and enhance existing reporting assets to ensure they remain accurate, relevant, and aligned with organizational priorities.
2026-09-08T00:00:00Z

Oracle HCM Systems Analyst

Reading, Pennsylvania
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Oracle HCM Systems Analyst to support learning and system enablement initiatives for HR technology programs in Reading, Pennsylvania. This Long-term Contract position is best suited for someone who can blend instructional design expertise with strong systems knowledge to improve user adoption, training effectiveness, and operational consistency. The person in this role will work onsite and partner with stakeholders to create impactful learning solutions, evaluate training needs, and strengthen governance across Oracle HCM-related processes. Responsibilities: • Create and maintain engaging training resources such as digital learning modules, reference materials, standard work documents, and awareness communications that support Oracle HCM users. • Partner with business stakeholders to analyze audience needs, identify skill gaps, and recommend practical learning approaches aligned with operational goals. • Use instructional design methods and user-focused content strategies to build clear, effective training experiences for different employee groups. • Track training performance through metrics and reporting, using data insights to improve content quality, adoption rates, and overall program effectiveness. • Support governance efforts by refining documentation practices, reviewing training materials for consistency, and helping establish sustainable learning standards. • Coordinate system education efforts tied to Oracle HCM initiatives, including user outreach, learning event promotion, and readiness activities. • Participate in upgrade and change-impact reviews to determine how system updates affect current training assets and where new materials are needed. • Lead communication and change-support activities that help users adapt to new processes, tools, and system enhancements. • Identify opportunities to modernize learning delivery by incorporating emerging technologies, AI-enabled tools, and innovative content development practices.
2026-09-11T00:00:00Z

9 results for Help Desk Analyst Ii in Wilmington, DE