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8 results for Customer Service Manager in Wilmington, DE

Customer Service Representative

New Castle, DE
onsite
Temporary / Contract
25 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in New Castle, Delaware. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced environment and can manage customer needs with accuracy, professionalism, and urgency. The position supports both sales and service operations, with initial onsite training and the potential for a hybrid schedule after training is completed. Responsibilities:• Handle incoming customer inquiries by phone and other communication channels, providing timely and detail-focused support.• Process customer orders accurately, ensuring all details are entered correctly and followed through to completion.• Use SAP and Salesforce CRM to manage account information, document interactions, and track service or sales-related activities.• Support internal sales and service teams by coordinating customer requests, updates, and issue resolution.• Manage credit and rebill activities with close attention to detail and established procedures.• Follow up on open items, customer concerns, and order-related questions to maintain a high level of service.• Organize multiple priorities effectively while meeting deadlines in a busy customer support setting.• Collaborate with cross-functional teams to resolve problems and maintain smooth day-to-day customer operations.
2026-07-23T00:00:00Z

Customer Service Representative

Levittown, PA
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for an experienced Customer Service Representative to support prospective and existing clients from our Delaware location. This contract opportunity is ideal for someone who enjoys guiding customers toward the right business solutions while delivering a thoughtful and responsive service experience. The person in this role will balance relationship building, order support, and accurate recordkeeping in a fast-moving environment while working closely with a collaborative team. Responsibilities:• Engage with prospective customers to understand their goals and recommend services that align with their needs• Provide a high-quality service experience by building trust, addressing questions, and following through on customer requests• Enter and manage customer orders accurately using company systems and standard workflows• Maintain complete and up-to-date client information to support service accuracy and ongoing communication• Partner with colleagues across the team to create a consistent and seamless customer journey• Keep current on service offerings, product details, and relevant industry information to support informed conversations• Contribute to individual and team performance targets while maintaining strong customer satisfaction outcomes• Organize daily priorities effectively and handle multiple assignments efficiently in a high-volume setting
2026-07-29T00:00:00Z

Customer Service Representative

Dover, DE
onsite
Temporary / Contract
20 - 22 USD / Hourly
Our client is seeking a professional and customer-focused Customer Service Representative to join their team in Dover, Delaware. This role is responsible for handling a high volume of inbound and outbound calls, assisting customers with questions or concerns, resolving issues efficiently, and providing excellent service at every interaction. The ideal candidate will have prior call center experience, strong communication skills, and the ability to work in a fast-paced environment. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls</li><li>Respond to customer inquiries regarding products, services, orders, or account information</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Accurately document customer interactions in internal systems</li><li>Escalate complex concerns to the appropriate department when needed</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Follow company procedures, scripts, and service standards</li><li>Perform data entry and general administrative tasks related to customer support</li></ul>
2026-07-10T00:00:00Z

Customer Service Representative I (US)

Norristown, PA
onsite
Temporary / Contract
17.5 - 18.2 USD / Hourly
We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing. Responsibilities:• Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.• Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.• Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.• Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.• Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.• Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.• Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.
2026-07-13T00:00:00Z

Patient Service Representative

Dover, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a busy onsite healthcare office in Dover, Delaware. This contract opportunity is ideal for someone who enjoys helping patients, adapts quickly to new systems, and takes initiative in a fast-paced setting. The person in this role will serve as a key point of contact for patients while keeping front-office operations organized, attentive to detail, and efficient. Responsibilities:• Welcome patients in a courteous and attentive manner, creating a positive experience from arrival through check-in.• Coordinate appointment scheduling and calendar updates while helping patients with changes, confirmations, and follow-up visits.• Complete patient registration and maintain accurate demographic, insurance, and visit information within office systems.• Answer incoming calls promptly, respond to routine service questions, and direct more complex concerns to the appropriate staff members.• Support daily front-desk operations by managing paperwork, preparing visit-related documentation, and keeping records organized.• Communicate clearly with patients regarding office procedures, appointment expectations, and general service information.• Work closely with the onsite manager and team members to keep patient flow smooth throughout the day.• Use office technology confidently and learn internal processes quickly to contribute effectively with minimal supervision.
2026-07-28T00:00:00Z

Patient Service Representative

Blue Bell, PA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support patients and care teams through responsive, accurate service in a fast-paced healthcare environment. This is a contract position based in the Greater Philadelphia Region with remote work available after the initial on-site orientation and equipment pickup. The ideal Patient Service Representative candidate brings prior experience in appointment coordination, comfort working within a medical setting, and confidence using Epic to manage patient-related tasks. Here’s how you’ll contribute each day: • Coordinate patient appointments and adjust schedules as needed while maintaining accuracy and efficiency.• Respond to incoming patient inquiries with professionalism, providing clear information and timely follow-up.• Use Epic and related systems to update records, review appointment details, and document interactions.• Verify key patient information and help ensure administrative data is complete and current.• Support clinical offices or hospital-based teams by handling service requests in alignment with healthcare workflows.• Manage assigned shifts with flexibility, including weekday schedules and occasional weekend coverage.• Attend initial on-site orientation and complete equipment pickup before transitioning to remote work.• Escalate complex patient concerns or scheduling issues to the appropriate team members when needed.
2026-07-29T00:00:00Z

Patient Service Rep

Doylestown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Our client, a busy medical practice in the Doylestown area, is seeking a Patient Service Associate (PSA) to support front desk operations and provide an exceptional patient experience. This is a contract position expected to last approximately 8 weeks and is ideal for someone who thrives in a fast-paced healthcare environment.The Patient Service Associate will serve as the first point of contact for patients and visitors while managing a high volume of administrative, scheduling, and patient support responsibilities. This position is fully on-site with hours of 8:00 AM to 4:30 PM, Monday through Friday. Key Responsibilities<ul><li>Greet and check in patients for appointments</li><li>Answer and direct incoming phone calls professionally and efficiently</li><li>Schedule, reschedule, and confirm patient appointments</li><li>Maintain accurate patient information within EPIC</li><li>Scan and upload medical records and documentation into patient charts</li><li>Assist with patient registration and demographic updates</li><li>Manage incoming faxes and other office correspondence</li><li>Coordinate with clinical staff to ensure smooth patient flow</li><li>Maintain confidentiality and HIPAA compliance at all times</li></ul>
2026-07-28T00:00:00Z

Patient Service Rep

Blue Bell, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Patient Service Rep Needed! Robert Half is partnering with a respected healthcare organization to identify a Patient Service Representative for a busy primary care practice in Plumsteadville, PA. This position serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience through appointment scheduling, front desk operations, registration, insurance verification, and patient support. The ideal candidate will have strong customer service skills, previous medical office experience, and the ability to thrive in a fast-paced healthcare environment. Experience with Epic/EPIC is highly preferred. Key Responsibilities Patient Registration & Scheduling Answer incoming patient calls and respond to inquiries professionally and efficiently Schedule, reschedule, and cancel patient appointments while maintaining accuracy Register patients and update demographic and insurance information in the electronic medical record (EMR) Manage patient check-in and check-out processes Collect copayments and required patient documentation, including insurance cards, referrals, and signatures Communicate appointment delays and patient flow updates to patients and clinical staff Insurance & Administrative Support Verify insurance eligibility, benefits, and patient demographics Obtain referrals, authorizations, and coordinate benefits as needed Maintain accurate patient records and documentation Support daily administrative functions to ensure efficient office operations Customer Service Deliver an exceptional patient experience through professional and compassionate interactions Anticipate patient needs and resolve concerns promptly Build positive relationships with patients, visitors, providers, and office staff Compliance & Confidentiality Adhere to HIPAA guidelines and organizational policies Maintain patient confidentiality and privacy at all times Ensure compliance with federal, state, and healthcare regulatory requirements Qualifications 1+ years of medical office, patient access, patient registration, medical receptionist, or healthcare customer service experience preferred Experience scheduling patient appointments in a healthcare setting Insurance verification and authorization experience strongly preferred Strong computer and data entry skills Excellent verbal and written communication skills Ability to multitask and work effectively in a fast-paced environment EPIC experience highly preferred High school diploma or equivalent required Schedule Typical weekly schedule includes: One late shift per week: 12:00 PM - 8:30 PM Three daytime shifts between 7:45 AM - 5:30 PM Rotating Saturday coverage every fourth week (8:00 AM - 12:00 PM) Schedules are released approximately two weeks in advance Example schedule: Monday: 7:45 AM - 4:15 PM Tuesday: 8:00 AM - 4:30 PM Wednesday: 12:00 PM - 8:30 PM Thursday: 9:00 AM - 5:30 PM Friday: 7:45 AM - 4:15 PM Training Four-day EPIC training program (Tuesday-Friday, 9:00 AM - 5:00 PM) Successful completion of EPIC assessment required HIPAA compliance training provided For immediate consideration please call the Bucks County office of Robert Half at 215-244-1551. Thank you!
2026-07-29T00:00:00Z