12 results for Customer Experience Specialist in Wilmington, DE

Customer Service Representative

New Holland, PA
onsite
Temporary
19 - 20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in New Holland, Pennsylvania. In this role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining detailed records. This is a long-term contract position offering an opportunity to contribute to a dynamic and supportive work environment. Responsibilities: • Address customer inquiries and determine whether the issue falls within the scope of the customer service team. • Resolve customer concerns related to underwriting, claims, accounting, and marketing within your delegated authority. • Escalate issues outside of your authority to the appropriate department for resolution. • Keep accurate records of all customer service interactions and inquiries. • Identify trends in customer issues and report them to support root cause analysis and improvements. • Greet visitors at the front desk and monitor building access when applicable. • Assist with administrative tasks like folding and assembling renewal mailings when needed. • Communicate effectively with customers through various channels, including phone, email, and in-person interactions. • Perform additional duties as assigned by your supervisor to support team objectives.
2026-04-03T00:00:00Z

Customer Service Representative

Wilmington, DE
onsite
Temporary
19 - 19 USD / Hourly
We are looking for a dedicated Customer Service Representative to join a team in Wilmington, Delaware. This is a long-term contract position offering the opportunity to assist customers with inquiries and claims related to unclaimed property. The ideal candidate will thrive in a fast-paced, customer-focused environment while delivering exceptional service. Responsibilities:• Handle inbound customer calls regarding unclaimed property inquiries and provide timely assistance.• Offer updates on claim statuses and guide customers through required documentation.• Assist claimants in navigating the online system and filing their claims accurately.• Search for and create claims within the company’s proprietary database system.• Perform accurate data entry and ensure compliance with established client procedures.• Review and analyze documentation to determine rightful ownership of claims.• Maintain detailed notes for each customer interaction in the claims database.• Escalate complex issues or concerns to management as necessary.• Identify and report discrepancies, patterns, or potential issues to supervisors.• Support additional administrative tasks and contribute to special projects as assigned.
2026-04-10T00:00:00Z

Customer Service Representative

Reading, PA
onsite
Contract / Temporary to Hire
18 - 20 USD / Hourly
We're hiring a detail-oriented Customer Service Representative to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow. What You’ll Be Doing:<ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
2026-03-27T00:00:00Z

Customer Service Representative

Marlton, NJ
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Marlton, New Jersey. In this contract role, you will play a pivotal part in ensuring customer satisfaction through attentive communication and efficient service. This position requires working onsite for 25-30 hours per week and is expected to last 3-6 weeks, with the potential for extension. Responsibilities: • Respond to inbound customer calls and address inquiries with accuracy. • Handle outbound calls to follow up with clients and provide additional support as needed. • Process orders efficiently and ensure data entry is completed accurately. • Assist customers in resolving issues related to sales and services. • Promote upselling opportunities by understanding client needs and recommending suitable solutions. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to meet project goals and deadlines. • Utilize computer systems effectively to manage customer accounts and process information. • Deliver exceptional customer service to uphold the company’s standards and reputation.
2026-04-07T00:00:00Z

Customer Service Representative

Malvern, PA
onsite
Contract / Temporary to Hire
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a team in Malvern, Pennsylvania. In this hybrid position, you will play a pivotal role in ensuring smooth order processing and exceptional customer support. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic organization. Responsibilities:• Accurately process customer orders and quotes in the system while verifying product availability and inventory levels.• Collaborate with sales and warehouse teams to coordinate order entry, confirmations, and updates.• Address customer inquiries regarding orders, pricing, returns, credits, and expedited shipping requests.• Resolve issues promptly to ensure customer satisfaction and maintain positive relationships.• Utilize Salesforce to manage customer information and streamline processes.• Monitor and track order statuses, providing timely updates to customers and internal teams.• Ensure compliance with company policies and procedures during all customer interactions.• Assist with inbound and outbound calls, delivering attentive and courteous service.• Support the team in achieving service targets and performance goals.• Identify opportunities for process improvements and contribute to enhancing operational efficiency.• Hours are 10:00 am to 6:30 pm.
2026-04-13T00:00:00Z

Customer Support Associate

Reading, PA
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟 Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for Entry-Level Customer Service Representatives at a company that values fresh ideas, a great attitude, and your long-term success. 📍 Location: Reading, PA💼 Type: On-site or Hybrid options available📈 Room to Grow: YES! What You’ll Do:<ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul>Why You’ll Love It Here:✅ Supportive team and hands-on training✅ Clear career path and promotions from within✅ Management Trainee track available for high-potential team members✅ Competitive pay and benefits✅ A company culture that celebrates fresh perspectives, personal growth, and your whole self
2026-03-27T00:00:00Z

Customer Service Representative (Bilingual Spanish)

Wilmington, DE
onsite
Temporary
19 - 23 USD / Hourly
Our company is seeking a Customer Service Representative who is fluent in both English and Spanish to join our team. The ideal candidate will play a vital role in accepting orders from clients, processing shipments, and delivering exceptional customer support throughout the process. Key Responsibilities:<ul><li>Accept and accurately process customer orders via phone, email, or online platforms.</li><li>Prepare and coordinate shipment documentation to ensure timely delivery.</li><li>Communicate clearly and professionally with customers in both English and Spanish, addressing inquiries and resolving issues.</li><li>Update order status and customer records using Excel spreadsheets and internal systems.</li><li>Manage email correspondence using Outlook and maintain organized records.</li><li>Work collaboratively with internal departments to support order fulfillment and customer satisfaction.</li></ul>
2026-04-03T00:00:00Z

Communication Specialist

Boyertown, PA
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a dynamic Communication Specialist to join a fast-growing manufacturing and consumer brand in Boyertown, Pennsylvania. This role is ideal for someone who thrives in a performance-driven environment and enjoys blending creative brand execution with strategic customer engagement. You will take ownership of customer communications, experiential marketing initiatives, and branded merchandise development while leveraging data-driven insights and innovative ideas. Responsibilities: • Develop and implement segmentation strategies to enhance customer engagement, targeting, and conversion rates. • Design, optimize, and manage automated workflows, campaigns, and triggers to improve lifecycle marketing. • Analyze marketing performance metrics and refine strategies based on actionable data insights. • Assist in creating and executing trade show booths, branded displays, and promotional trailers. • Coordinate logistics for events, ensuring seamless setup and consistent brand representation. • Represent the brand at industry events, trade shows, and activations to strengthen its presence. • Design and oversee the production of branded merchandise, aligning it with the brand identity. • Manage sourcing, sampling, and production processes for apparel and promotional goods. • Collaborate with internal teams to plan merchandise launches and promotional campaigns. • Ensure all brand touchpoints maintain a premium and performance-focused aesthetic.
2026-04-10T00:00:00Z

E-Commerce Specialist

Avondale, PA
onsite
Permanent
60000 - 70000 USD / Yearly
We are looking for an E-Commerce Specialist to play a pivotal role in supporting our growing operations in Avondale, Pennsylvania. In this hands-on position, you will contribute to the efficient management of e-commerce marketplaces, logistics, systems, and customer service, all while driving process improvements and organizational success. This is an excellent opportunity for someone eager to learn, take initiative, and grow within a dynamic environment. Responsibilities: • Manage Amazon Seller Central tasks, including product listings, SKU updates, and resolving any account-related issues. • Monitor account health and address support cases or tickets promptly. • Maintain accurate product data, inventory records, and backend organization to ensure operational efficiency. • Coordinate shipping workflows and assist with fulfillment operations to meet customer demands. • Process and manage customer returns with accuracy and a high standard of service. • Track inventory and organize physical product storage to streamline logistics. • Set up new employees with laptops, accounts, and other basic technical requirements. • Troubleshoot common technical issues and liaise with external IT resources for resolutions. • Deliver timely and attentive customer support to ensure a positive experience. • Assist leadership with operational tasks, tracking projects, and identifying opportunities to enhance workflows and processes.
2026-04-09T00:00:00Z

Applications Support Specialist

Norristown, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones. Responsibilities: • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform. • Configure assignment rules and target audiences to streamline training assignments for Commercial learners. • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals. • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary. • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders. • Generate compliance and completion reports while validating data accuracy using Excel. • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments. • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences. • Adhere to established governance standards, including naming conventions and metadata protocols. • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
2026-04-08T00:00:00Z

Order Management Specialist

Boothwyn, PA
onsite
Permanent
40000 - 45000 USD / Yearly
Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday:<ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
2026-03-26T00:00:00Z

Digital Marketing Specialist

Bala Cynwyd, PA
onsite
Permanent
75000 - 90000 USD / Yearly
Position Overview A growing organization is seeking a skilled and motivated Social Media Specialist to lead and execute digital marketing and social media initiatives. This role focuses on increasing brand awareness, driving engagement, and generating traffic through consistent, high-quality content and strategic social media planning. The ideal candidate has strong experience in social media management, content creation, and digital strategy, with the ability to produce engaging content across multiple platforms on a regular basis. Key Responsibilities Develop and implement a comprehensive social media strategy aligned with organizational goals. Create, edit, and publish high-quality short‑form and long‑form content across all major platforms. Build and maintain a strong YouTube presence, including frequent (ideally daily) video uploads. Manage and grow brand presence on Instagram, Facebook, LinkedIn, YouTube, and emerging platforms. Optimize content for social media SEO, including captions, hashtags, keywords, and engagement tactics. Track performance metrics and adjust strategies to improve reach, engagement, and conversions. Travel to job sites, meetings, and industry events (approximately 30%) to capture and produce content. Collaborate with internal teams to ensure social content aligns with broader brand messaging and objectives. Required Qualifications Proven experience managing and growing social media channels. Strong video recording and editing skills specialized for social media (expert-level expected; full production not required). Experience creating both short‑form and long‑form digital content. Demonstrated success in developing and executing marketing strategies. Strong understanding of social media SEO and content optimization practices. Ability to work on-site in Philadelphia, PA, Monday–Friday, 7:00 AM – 3:00 PM (non‑negotiable). Willingness to travel approximately 30% of the time. Ability to lift up to 50 lbs. and work in various outdoor conditions (heat, cold, etc.). Excellent organizational skills and ability to manage multiple projects simultaneously. Preferred Qualifications Experience in or knowledge of a related industry (not required). Portfolio demonstrating social media campaigns, original content, and measurable results. Background in both creative content development and performance-driven marketing. Required Software Proficiency Adobe Creative Cloud (Premiere Pro, After Effects, Illustrator, Photoshop) Microsoft Office Suite (Word, PowerPoint, Outlook) Social media CMS and marketing tools (e.g., Hootsuite, SEMRush) Expertise in: Social media video editing Content creation Social media SEO and optimization Social media strategy and audience growth
2026-04-13T00:00:00Z