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18 results for Credit Collections Specialist in Wilmington, DE

Credit & Collections Specialist
  • Conshohocken, PA
  • onsite
  • Permanent / Full Time
  • 0 - 0 USD / Yearly
  • <p>Robert Half has partnered with a thriving manufacturer on their search for an experienced Credit &amp; Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, applying daily payments, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit &amp; Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>How you will make an impact</p><p>·      Review and assess customer credit applications, financial statements, and payment history to establish appropriate credit limits </p><p>·      Monitor accounts receivable aging and proactively follow up on past-due balances </p><p>·      Perform collections activities via phone, email, and written correspondence </p><p>·      Investigate and resolve billing discrepancies, short payments, and disputes </p><p>·      Maintain accurate and up-to-date customer credit files and account records </p><p>·      Collaborate with sales, customer service, and accounting teams to address account issues </p><p>·      Recommend accounts for credit holds or escalation based on risk assessment </p><p>·      Prepare and analyze reports related to credit exposure, delinquency trends, and collections performance </p><p>·      Support month-end close activities, including reconciliation of A/R accounts </p><p>·      Ensure compliance with company policies and applicable regulations</p>
  • 2026-06-08T00:00:00Z
Medical Biller/Collections Specialist
  • Philadelphia, PA
  • onsite
  • Temporary / Contract
  • 18 - 20 USD / Hourly
  • <p>We are looking for a detail-oriented Medical Biller/Collections Specialist to support daily billing and reimbursement operations in Fairless Hills, PA. This Long-term Contract position is ideal for someone who is organized, comfortable handling administrative tasks, and able to manage multiple priorities in a fast-paced healthcare environment. The individual in this role will help maintain accurate records, prepare billing-related documents, and assist the department with essential follow-up activities.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day administrative assistance to the billing and reimbursement team to help keep departmental workflows running smoothly.</p><p>• Prepare, scan, print, and review billing documents to ensure information is complete, accurate, and ready for processing.</p><p>• Build, maintain, and update Excel spreadsheets and other tracking tools used for departmental reporting and recordkeeping.</p><p>• Sort incoming mail, distribute correspondence to the appropriate team members, and coordinate outgoing billing-related mailings.</p><p>• Investigate returned mail, verify patient or account details, and update internal records to reflect corrected information.</p><p>• Send patient statements and secondary claim documentation in a timely manner while supporting follow-up on outstanding items.</p><p>• Enter billing and account information into the system with a high level of accuracy and attention to detail.</p><p>• Assist with collection activities, denial follow-up, appeals support, and other related assignments as directed by leadership.</p>
  • 2026-06-18T00:00:00Z
Accounts Receivable Specialist
  • Philadelphia, PA
  • onsite
  • Temporary to Hire
  • 20 - 24 USD / Hourly
  • <p>We are seeking an Accounts Receivable Specialist to support our client with their healthcare revenue cycle operations by handling insurance claim follow-up, resolving outstanding accounts, and assisting with billing activities. This is a fully onsite contract role focused on improving cash collections, reducing A/R aging, and maintaining accurate account documentation.</p><p><br></p><p>Key Responsibilities</p><p>Perform A/R follow-up on unpaid, denied, or underpaid claims</p><p>Review EOBs/remittance advice and resolve discrepancies or escalate issues</p><p>Communicate with insurance carriers and patients to resolve billing inquiries</p><p>Submit required documentation and obtain additional information for claim processing</p><p>Document account activity and maintain accurate patient financial records</p><p>Assist with refunds, adjustments, and account reconciliation</p><p>Meet daily productivity and quality standards in a high-volume environment</p><p><br></p><p>Qualifications</p><p>High School Diploma or GED required</p><p>3+ years of healthcare A/R or medical billing experience</p><p>Strong knowledge of insurance payers, claims follow-up, and reimbursement processes</p><p>Familiarity with Medicare, Medicaid, and commercial insurance</p><p>Experience with billing systems/EMR platforms and Microsoft Excel</p><p>Strong attention to detail and ability to manage multiple priorities</p><p><br></p><p>Preferred</p><p>Knowledge of ICD-10, CPT, and HCPCS coding</p><p>Experience in a hospital or healthcare setting</p><p><br></p><p>Skills</p><p>Strong critical thinking and time management skills</p><p>Excellent communication and problem-solving abilities</p><p>Ability to work independently in a fast-paced environment</p><p><br></p><p><br></p><p>For immediate consideration, please call the Trevose, PA office of Robert Half at 215-244-1870. Thank you!</p>
  • 2026-06-18T00:00:00Z
Accounts Receivable Specialist
  • Norristown, PA
  • onsite
  • Temporary to Hire
  • 26 - 27 USD / Hourly
  • <p>We are looking for an experienced Accounts Receivable Specialist to join a team in King of Prussia, Pennsylvania. This role requires someone who pays close attention to detail, thrives in a fast-paced, high-volume environment, and is skilled in managing various aspects of accounts receivable processes. As a contract position, this opportunity offers the potential for long-term growth within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Process daily accounts receivable transactions, including invoicing, payment applications, account reconciliations, and handling unapplied cash.</p><p>• Perform regular batching and deposits for credit card payments and financing transactions.</p><p>• Utilize a check scanner to deposit daily check batches into the bank account accurately and efficiently.</p><p>• Handle customer refunds and chargebacks promptly to ensure smooth financial operations.</p><p>• Monitor and manage collection efforts across multiple entities to reduce aged receivables and improve cash flow.</p><p>• Conduct thorough aging reviews, document trends, and escalate unresolved issues to the Accounts Receivable Manager.</p><p>• Collaborate with stakeholders to identify and implement strategies for minimizing outstanding receivables.</p><p>• Ensure accurate and timely processing of credit memos and maintain organized records for audit purposes.</p><p>• Support reconciliation efforts to maintain consistency and accuracy across financial accounts.</p>
  • 2026-06-17T00:00:00Z
Medical Billing Specialist
  • Philadelphia, PA
  • onsite
  • Temporary to Hire
  • 0 - 0 USD / Yearly
  • We are seeking a Claims Billing Specialist to support hospital revenue cycle operations. This position is 100% on site and will begin immediately. The hours for this position are 8:30am - 5pm. This role is responsible for the timely and accurate submission of insurance claims, resolution of claim edits, and coordination with internal departments to ensure clean claims and timely reimbursement.<br>Key Responsibilities<br><br>Review and submit hospital claims to third‑party payers<br>Resolve claim edits generated by EHR and clearinghouse systems<br>Reconcile claim acceptance and rejection reports<br>Maintain assigned work queues to meet productivity and quality standards<br>Ensure compliance with payer requirements and billing regulations<br>Coordinate with internal departments to resolve missing or incorrect claim information<br>Document claim activity and follow‑up in billing systems<br>Apply payer‑specific billing rules and reimbursement guidelines<br><br>Qualifications<br>High School Diploma or GED required<br>2+ years of medical billing or healthcare accounts receivable experience<br><br>Working knowledge of ICD‑10, CPT, and HCPCS coding<br>Experience with healthcare billing or patient accounting systems<br>Proficiency with Microsoft Office, including Excel<br>Strong attention to detail, organization, and time management skills<br>Ability to manage high‑volume workloads accurately<br><br>For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1870. Thank you!
  • 2026-06-17T00:00:00Z
Director of Billing and Collections
  • Horsham, PA
  • onsite
  • Permanent / Full Time
  • 120000 - 140000 USD / Yearly
  • <p>We are looking for an experienced Director of Billing and Collections to lead revenue cycle operations for a third party plan administration organization in the Horsham Pennsylvania area. This role will oversee invoicing, receivables, and collection activities while strengthening accuracy, compliance, and client service across the billing function. The position partners closely with finance, operations, sales, and client-facing teams to improve workflows, support growth, and ensure revenue is captured effectively.</p><p><br></p><p>Responsibilities:</p><p>• Direct billing, invoicing, accounts receivable, and collection operations to ensure timely and accurate revenue processing.</p><p>• Oversee fee administration, including ancillary charges and client-specific billing arrangements, while maintaining adherence to internal policies and controls.</p><p>• Review aging trends and collection results, address disputed invoices, and drive timely resolution of outstanding balances.</p><p>• Guide and develop team leaders responsible for billing and collections staff, promoting accountability, coaching, and consistent service standards.</p><p>• Evaluate existing workflows, introduce process enhancements, and establish scalable procedures that improve efficiency and reduce revenue leakage.</p><p>• Partner with finance, audit, sales, operations, and client service teams to support compliance efforts and maintain audit readiness.</p><p>• Provide operational support for integrating billing and collections activities related to acquired businesses.</p><p>• Safeguard sensitive client and company information while reinforcing high standards of accuracy, judgment, and confidentiality.</p>
  • 2026-06-15T00:00:00Z
Medical Charge Entry Specialist
  • Philadelphia, PA
  • onsite
  • Temporary to Hire
  • 0 - 0 USD / Yearly
  • We are seeking a Registration / Eligibility / Charge Entry Specialist to support our client with their healthcare revenue cycle operations by ensuring accurate patient registration, insurance verification, and timely charge entry. This onsite role focuses on maintaining clean claims, improving billing accuracy, and supporting efficient claim submission processes.<br><br>Key Responsibilities<br>Perform patient registration and verify demographic and insurance information for accuracy and completeness<br>Enter charges and coding information into billing systems to support timely claim submission<br>Prepare and submit claims to insurance carriers and assist with re-billing as needed<br>Review and correct claims on hold, ensuring issues are resolved prior to submission<br>Collaborate with internal teams to support smooth claim processing and workflow<br>Reconcile charges with supporting documentation and ensure billing accuracy<br>Maintain organized and accurate patient account documentation<br>Meet productivity and quality standards in a fast-paced environment<br><br>Qualifications<br>High School Diploma or GED required<br>Experience in healthcare registration, eligibility, charge entry, or medical billing<br>Knowledge of insurance verification, billing processes, and claim submission<br>Familiarity with billing systems and Microsoft Office (Excel, Word, Outlook)<br>Strong attention to detail and ability to manage high-volume work<br><br>Preferred<br>Experience with hospital or physician billing systems<br>Exposure to coding and charge entry processes<br><br>Skills<br>Strong organizational and time management skills<br>Excellent communication and teamwork abilities<br>Ability to work independently and prioritize tasks effectively<br>Detail-oriented with a focus on accuracy and efficiency<br><br><br>For immediate consideration, please call the Trevose, PA office of Robert Half at 215-244-1870. Thank you!
  • 2026-06-17T00:00:00Z
Collections Specialist
  • Hatfield, PA
  • onsite
  • Temporary / Contract
  • 23 - 23 USD / Hourly
  • <p>We are looking for a <strong>Collections Specialist </strong>to join a machinery manufacturing organization in Hatfield, Pennsylvania. This fully onsite opportunity is a Long-term Contract position suited for someone who is detail oriented and has strong accounts receivable, collections, and credit analysis experience. The person in this role will support timely payment activity, strengthen cash flow, and work closely with internal partners to resolve account issues efficiently.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage business and customer account collections by following up on outstanding balances and driving timely payment resolution.</p><p>• Review aging reports and prioritize delinquent accounts to reduce past-due receivables and minimize credit risk.</p><p>• Communicate with customers by phone and email to address payment delays, clarify account details, and negotiate appropriate next steps.</p><p>• Investigate billing concerns and coordinate with internal teams to resolve disputes that may impact payment timelines.</p><p>• Perform credit-related analysis to help assess account status and support informed collection strategies.</p><p>• Maintain accurate records of collection activity, customer commitments, and account updates within company systems and spreadsheets.</p><p>• Use Excel and internal software tools to track receivables, monitor trends, and prepare status updates for management.</p><p>• Partner with finance and cross-functional stakeholders to improve collection results and support overall accounts receivable performance.</p>
  • 2026-06-18T00:00:00Z
Accounts Payable Specialist
  • Mount Laurel, NJ
  • onsite
  • Temporary / Contract
  • 22 - 25 USD / Hourly
  • <p>We are looking for an Accounts Payable Specialist to support an organization in Mt Laurel, New Jersey. This Long-term Contract opportunity is ideal for an accounting specialist who can manage invoice processing, journal entries, and payment activities with accuracy and consistency. The role will contribute to daily financial operations while helping maintain strong controls, timely reporting, and smooth coordination across accounting processes.</p><p><br></p><p>Responsibilities:</p><p>• Process high-volume invoices, verify supporting documentation, and assign accurate general ledger coding before entry into the accounting system.</p><p>• Prepare and post journal entries related to payables, accruals, and other routine accounting activity while maintaining complete and organized records.</p><p>• Review employee expense submissions and vendor charges in platforms such as Concur and ADP to confirm policy compliance and proper approval routing.</p><p>• Coordinate ACH payments and other disbursements, ensuring vendors are paid on schedule and payment details are recorded correctly.</p><p>• Reconcile accounts payable balances, investigate discrepancies, and work with internal teams or suppliers to resolve outstanding issues promptly.</p><p>• Support month-end close activities by assisting with accrual accounting, account analysis, and documentation needed for accurate financial reporting.</p><p>• Use ERP and accounting software tools to monitor transactions, improve workflow efficiency, and maintain reliable data within financial systems.</p><p>• Assist with audit requests by providing payment support, invoice history, and other records that demonstrate adherence to internal controls and accounting standards.</p>
  • 2026-05-28T00:00:00Z
Accounts Payable Specialist
  • Norristown, PA
  • onsite
  • Temporary to Hire
  • 27 - 29 USD / Hourly
  • <p>We are looking for an Accounts Payable Specialist to join a growing organization in Pennsylvania. This long-term contract opportunity is ideal for someone who thrives in a fast-paced accounting environment and can manage a substantial invoice volume with precision and urgency. The role requires strong experience in accounts payable operations, financial data review, and payment processing, along with the ability to work both independently and as part of a collaborative team.</p><p><br></p><p>Responsibilities:</p><p>• Manage the full accounts payable cycle, including reviewing, coding, and entering a high volume of invoices accurately and on time.</p><p>• Process weekly invoice activity of approximately 1,000 transactions while maintaining strong attention to detail and meeting department deadlines.</p><p>• Prepare and execute vendor payments through ACH and check runs in accordance with established schedules and controls.</p><p>• Reconcile invoice details, investigate discrepancies, and resolve payment-related issues by working closely with internal teams and external vendors.</p><p>• Use Sage Intacct and Excel to organize financial information, support reporting needs, and maintain accurate accounts payable records.</p><p>• Analyze payable data and assist with preparing reports that support accounting operations and decision-making.</p><p>• Ensure invoices are properly classified to the correct accounts and aligned with internal financial procedures.</p><p>• Communicate effectively with team members and stakeholders to prioritize urgent items and support smooth daily AP operations.</p>
  • 2026-06-10T00:00:00Z
Accounts Payable Specialist
  • Exton, PA
  • onsite
  • Temporary / Contract
  • 27 - 28 USD / Hourly
  • We are looking for an Accounts Payable Specialist to join a fully onsite team in Exton, Pennsylvania. This Long-term Contract position is ideal for someone who is highly organized, detail-focused, and comfortable managing high-volume invoice processing and account reconciliation work in a fast-paced accounting environment. The person in this role will support daily payables operations, respond to vendor questions, and help maintain accurate financial records across multiple systems.<br><br>Responsibilities:<br>• Process vendor invoices each day, assigning accurate general ledger coding and posting transactions to the appropriate accounting period.<br>• Maintain alignment between accounts payable records and the general ledger by reviewing aging reports, cash activity, and related account balances.<br>• Investigate and resolve payment, invoice, and account questions from vendors and internal team members using standard business communication tools.<br>• Record bank activity and support cash account maintenance by ensuring transactions are properly reflected in the accounting system.<br>• Prepare journal entries and assist with routine accounting updates needed to keep financial records complete and accurate.<br>• Perform book-to-bank and other account reconciliations to identify discrepancies and support timely resolution.<br>• Contribute to weekly and monthly close activities, including account true-ups and reconciliation support.<br>• Handle additional accounts payable and accounting assignments as needed to support team priorities.
  • 2026-06-17T00:00:00Z
Accounts Payable Specialist
  • Clementon, NJ
  • onsite
  • Temporary / Contract
  • 23 - 25.663 USD / Hourly
  • We are looking for an Accounts Payable Specialist to support an organization in Lindenwold, New Jersey. This is a Contract position for someone who can manage invoice processing accurately and keep payment activity on schedule. The ideal candidate brings hands-on experience in high-volume accounts payable work and can contribute quickly in a fast-paced accounting environment.<br><br>Responsibilities:<br>• Review incoming invoices for accuracy, assign the appropriate general ledger codes, and prepare them for timely processing.<br>• Match vendor invoices to supporting documentation such as purchase orders and receipts to confirm complete and accurate records.<br>• Organize and batch payables transactions to maintain an efficient workflow and meet internal payment deadlines.<br>• Process vendor payments through ACH and check runs while following established approval procedures.<br>• Reconcile accounts payable activity and investigate discrepancies with vendors or internal teams as needed.<br>• Maintain up-to-date vendor files and supporting documentation to ensure audit-ready records.<br>• Communicate with suppliers and business partners regarding payment status, invoice questions, and account issues.
  • 2026-06-17T00:00:00Z
Accounts Payable Specialist
  • Boothwyn, PA
  • onsite
  • Temporary to Hire
  • 25 - 25 USD / Hourly
  • <p>We are looking for a detail-focused <strong>Accounts Payable Specialist</strong> to support day-to-day financial operations in Pennsylvania. This onsite contract opportunity with potential for a permanent role is well suited for someone who enjoys working in a fast-paced environment, maintaining accurate records, and helping ensure timely payment activity and account accuracy. The role will contribute to both payables and receivables processes while assisting with reconciliations and month-end reporting.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage invoice intake, review account coding, and enter payable transactions accurately within the accounting system.</p><p>• Apply incoming payments and record receivable activity to keep customer accounts current and well documented.</p><p>• Coordinate payment processing through ACH transactions and scheduled check runs while meeting established deadlines.</p><p>• Reconcile vendor, customer, and bank accounts, researching variances and resolving issues in a timely manner.</p><p>• Track open balances and communicate with customers or vendors regarding payment questions, past-due items, and account discrepancies.</p><p>• Support month-end close by preparing reports, organizing financial data, and assisting with statement-related activities.</p><p>• Maintain orderly financial files and ensure supporting documentation is complete, accurate, and easy to retrieve.</p><p>• Work closely with internal departments to address billing concerns and improve the flow of financial information.<strong></strong></p>
  • 2026-06-12T00:00:00Z
Accounts Receivable Clerk
  • Norristown, PA
  • onsite
  • Temporary to Hire
  • 21 - 24.2 USD / Hourly
  • <p>We are looking for an Accounts Receivable Clerk to support billing and collections activities for a growing organization in Pennsylvania. This contract opportunity is a long-term contract role is ideal for someone who is organized, attentive to detail, and confident communicating with clients about account balances and payment activity. In this role, you will help maintain healthy cash flow by managing receivables, applying payments accurately, and keeping account records current and well documented.</p><p><br></p><p>Responsibilities:</p><p>• Oversee a portfolio of customer accounts, review aging reports, and take appropriate action on outstanding balances, including significantly past-due invoices.</p><p>• Follow up with clients regarding open invoices to encourage timely payment and support consistent cash collection results.</p><p>• Prepare and send recurring account statements and account status updates to provide clients with clear visibility into their balances.</p><p>• Respond to client questions, resolve billing concerns, and escalate complex account issues when additional review is needed.</p><p>• Post cash receipts, apply payments accurately, and process credit card transactions in a timely manner.</p><p>• Explain invoice details and charge calculations clearly so clients understand billing activity and payment expectations.</p><p>• Maintain complete and accurate records of collection efforts, client communications, and payment arrangements.</p><p>• Work within established company guidelines and departmental procedures to ensure compliant and consistent collection practices.</p>
  • 2026-06-17T00:00:00Z
Accounts Receivable Clerk
  • Philadelphia, PA
  • onsite
  • Temporary / Contract
  • 0 - 0 USD / Yearly
  • We are seeking a detail-oriented Accounts Receivable Clerk to support hospital-based revenue cycle operations. This role focuses on accurate patient account processing, insurance billing, and accounts receivable follow-up to ensure timely reimbursement and compliance with payer requirements.<br><br>Key Responsibilities<br>Support hospital revenue cycle functions including patient billing, insurance claims submission, and payment posting<br>Review and submit clean claims to Medicare, Medicaid, and commercial payers in accordance with regulatory guidelines<br>Perform accounts receivable follow-up on outstanding, denied, or underpaid claims to drive reimbursement<br>Analyze EOBs and remittance advice to identify discrepancies and initiate corrections or appeals<br>Verify patient insurance eligibility, coverage, and benefits as needed<br>Post insurance and patient payments, contractual adjustments, and reconcile patient accounts<br>Respond to patient billing inquiries, explain balances, and assist with payment arrangements when appropriate<br>Ensure compliance with hospital policies, HIPAA regulations, and payer requirements<br>Collaborate with clinical and coding teams to resolve charge capture, coding, and documentation issues<br><br>Qualifications<br>2+ years of experience in hospital business office, patient accounting, or revenue cycle<br>Strong knowledge of hospital billing workflows, claims processing, and AR follow-up<br>Experience working with Medicare, Medicaid, and commercial insurance payers<br>Understanding of EOBs, denials management, and reimbursement processes<br>Familiarity with hospital billing systems/EMR platforms and Microsoft Excel<br>High attention to detail with the ability to prioritize in a fast-paced environment<br><br>Preferred Qualifications<br>Knowledge of CPT, ICD-10, and HCPCS coding<br>Experience with inpatient and/or outpatient hospital billing<br>Prior experience in an acute care or hospital setting<br><br>For immediate consideration please call the Trevose office of Robert Half at 215-244-1870. Thank you!
  • 2026-06-18T00:00:00Z
A/R & Collections Manager
  • Pennsauken, NJ
  • onsite
  • Permanent / Full Time
  • 110000 - 140000 USD / Yearly
  • <p>Are you looking for an opportunity to grow and thrive within a financial role? Robert Half has partnered with one of their reputable clients on their search for a A/R &amp; Collections Manager with strong understanding of financial statements and the ability to assess credit risk. As the A/R &amp; Collections Manager you will oversee credit policies and collections processes, create and develop credit and collection programs that ensure accurate and timely collection on all outstanding client invoices while also creating avenues for cash flow, review customer contracts, maintain internal budget targets, and oversee the accounts receivable department. In this role, the candidate must possess strong communication skills, have a strong background in credit analysis, risk assessment, excellent analytical skills, and outstanding leadership capabilities. </p><p><br></p><p>Primary Responsibilities</p><p>·      Oversee daily credit and collection activities</p><p>·      Generate and analyze A/R metrics and collection performance reports </p><p>·      Monitor aging reports and proactively follow up on past due accounts</p><p>·      Establish credit limits and review customer creditworthiness</p><p>·      Develop and implement effective collection strategies to improve working capital</p><p>·      Resolve complex billing and collection issues</p><p>·      Work closely with the accounting team during month-end close</p><p>·      Provide coaching, training and performance feedback to collections staff</p>
  • 2026-05-29T00:00:00Z
Call Center Specialist
  • Blue Bell, PA
  • onsite
  • Temporary to Hire
  • 18.5 - 20 USD / Hourly
  • <p>We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions</p><p>• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts</p><p>• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information</p><p>• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution</p><p>• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems</p><p>• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results</p><p>• Demonstrate patience, empathy, and courtesy during every customer interaction</p><p>• Use office and customer service software tools effectively to support daily call center operations</p>
  • 2026-06-12T00:00:00Z
Call Center Specialist
  • Newark, DE
  • onsite
  • Temporary / Contract
  • 20 - 22 USD / Hourly
  • <p> We are seeking a detailed oriented, customer-focused <strong>Call Center Specialist</strong> to join our team on-site in Newark, Delaware. This role is responsible for handling inbound and outbound calls, assisting customers with questions and concerns, resolving issues efficiently, and delivering a positive service experience. The ideal candidate is an excellent communicator who can multitask, stay organized, and remain calm in a fast-paced environment. Based on general knowledge.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer inbound calls and place outbound calls in a timely manner. Based on general knowledge.</li><li>Assist customers with inquiries related to products, services, accounts, orders, or general support. Based on general knowledge.</li><li>Resolve customer issues and escalate more complex concerns to the appropriate department when needed. Based on general knowledge.</li><li>Accurately document customer interactions, updates, and resolutions in the system. Based on general knowledge.</li><li>Maintain a high level of customer service and professionalism during all interactions. Based on general knowledge.</li><li>Meet performance goals related to call quality, response time, and productivity. Based on general knowledge.</li><li>Follow company procedures, scripts, and compliance guidelines when handling customer communications. Based on general knowledge.</li><li>Support team members and contribute to a collaborative call center environment. Based on general knowledge.</li></ul><p><br></p>
  • 2026-06-02T00:00:00Z