<p>We are looking for an experienced Customer Service Representative to join a team on a contract basis in Blue Bell, Pennsylvania. In this role, you will provide exceptional service to customers in the vehicle aftermarket sector, handling inquiries, processing orders, and resolving issues effectively. This position is ideal for someone who thrives in a dynamic team environment and has a passion for delivering outstanding customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via phone and E-Mail, ensuring a detail-oriented and supportive approach.</p><p>• Process customer orders accurately using proprietary order management systems.</p><p>• Manage product returns and warranty claims in compliance with company policies.</p><p>• Address and resolve customer concerns, providing clear solutions and maintaining satisfaction.</p><p>• Collaborate with team members to ensure seamless communication and service delivery.</p><p>• Maintain detailed records of customer interactions, orders, and transactions for reporting purposes.</p><p>• Utilize call center software to track tickets and monitor customer service metrics.</p><p>• Stay informed about aftermarket vehicle parts and services to assist customers effectively.</p><p>• Participate in team meetings and contribute to process improvements.</p><p>• Adhere to all company policies and procedures, ensuring compliance with relevant regulations.</p>
<p>A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! </p><p><br></p><p>Essential Duties and Responsibilities:</p><p><br></p><p>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. </p><p>• Take ownership of every member interaction supporting first call resolution. </p><p>• Provide accurate, valid and complete information by using the correct procedures and available tools. </p><p>• Follow communication procedures, guidelines and policies. </p><p>• Handle member complaints, providing appropriate solutions. </p><p>• Adhere to established security procedures when verifying members prior to addressing their call. </p><p>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. </p><p>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. </p><p>• Provide detailed information to members on all Credit Union promotions and special account offerings.</p><p>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. </p><p>• Update member records with details of the call and the response. </p><p>• Meet specific, measurable service goals and handle multiple call queues. </p><p>• Adhere to and uphold all policies and procedures of the credit union. </p><p>• Correct errors on member’s accounts; calculate penalties and dividends, when required. </p><p>• Review account memos to ensure they are current and applicable.</p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We are looking for a detail-oriented and friendly Receptionist for a long-term contract position in Reading, Pennsylvania. In this role, you will play a key part in ensuring smooth daily operations by managing front desk responsibilities while providing exceptional customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Answer and manage a high volume of incoming calls, ensuring proper screening, routing, and transfer to the appropriate departments or staff.</p><p>• Deliver outstanding customer service to clients, vendors, and team members through prompt and courteous communication.</p><p>• Welcome and assist visitors and clients in the office, creating a positive and detail-oriented first impression.</p><p>• Oversee front desk activities such as visitor check-ins and conference room scheduling to maintain smooth operations.</p><p>• Handle incoming mail, courier deliveries, and interoffice correspondence, ensuring proper distribution.</p><p>• Prepare and process outgoing mail and shipments with accuracy and timeliness.</p><p>• Maintain cleanliness and organization of the reception area and common spaces to uphold a detail-oriented environment.</p><p>• Provide administrative support including tasks like data entry, document preparation, and scheduling.</p><p>• Safeguard sensitive client information by handling it with discretion and confidentiality.</p>
<p>We have partnered with a global leader on their search for an organized Sales Support Administrator with strong administrative skills. As the Sales Support Administrator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate the onboarding process for new sales team members, ensuring they are equipped with necessary resources.</p><p>• Oversee the administration of the U.S. fleet program, including maintaining accurate records and compliance.</p><p>• Update and manage territory assignments and employee data to support sales operations.</p><p>• Collaborate with the events team to coordinate attendee lists and deliverables for various events.</p><p>• Handle multiple projects and tasks simultaneously, ensuring timely completion and quality results.</p><p>• Develop a comprehensive understanding of team priorities and ongoing projects to provide effective support.</p><p>• Perform general administrative duties, including data entry and document management, as required.</p><p>• Process invoices and manage accounts payable and receivable in alignment with company procedures.</p>
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>We are looking for a detail-oriented and meticulous Office Manager/Administrative Assistant to join our client's team in the Horsham Area, Pennsylvania. In this on-site role, you will be the first point of contact for guests, clients, and staff while ensuring smooth administrative operations within the office. The ideal candidate will bring excellent organizational skills, a proactive attitude, and the ability to multitask in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome visitors, clients, and staff with a courteous and friendly demeanor.</p><p>• Manage incoming phone calls, direct inquiries, and oversee company correspondence effectively.</p><p>• Coordinate appointments, meeting schedules, and assist with calendar management.</p><p>• Ensure common office areas are organized, clean, and well-stocked.</p><p>• Provide administrative support across departments, including data entry, document preparation, and filing.</p><p>• Oversee procurement of office supplies and coordinate vendor services as needed.</p><p>• Facilitate internal communications by distributing memos, updates, and announcements.</p><p>• Handle sensitive and confidential information with the utmost discretion.</p><p>• Identify and implement improvements to office workflows and processes.</p><p>• Utilize Microsoft Office Suite and other platforms to support office management tasks.</p>
<p>We are looking for a detail-oriented and organized General Office Clerk in Wyomissing, Pennsylvania. This is a contract position where your primary focus will be on handling sensitive documents and performing general administrative tasks with precision and efficiency. The role involves working with various office systems and requires a commitment to maintaining accuracy in all aspects of document management.</p><p><br></p><p>Responsibilities:</p><p>• Print and assemble document packets accurately, ensuring proper organization for both client and government copies.</p><p>• Retrieve necessary documents from the document management system and prepare them for distribution.</p><p>• Manage the mailing process, including printing address labels and utilizing office mail systems.</p><p>• Utilize specialized software tools for document management and editing.</p><p>• Maintain meticulous attention to detail when handling sensitive materials.</p><p>• Support additional administrative tasks as needed, demonstrating flexibility and reliability.</p><p>• Ensure all printed and mailed documents adhere to organizational standards.</p>
