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7 results for Tier Ii It Support Engineer in White Plains, NY

Application Support Engineer

Woodbridge, NJ
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-08-25T00:00:00Z

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-08-28T00:00:00Z

Systems Engineer

Danbury, CT
onsite
Temporary / Contract
35 - 40 USD / Hourly
Systems Administrator (Contract) Location: Danbury, CT (Hybrid)Duration: 3-Month ContractSchedule: Full-Time, 40 Hours per Week OverviewWe are seeking a Systems Administrator for a contract opportunity supporting a Robert Half client a diverse infrastructure environment. This position is ideal for a well-rounded IT professional who enjoys working across server administration, networking, Microsoft 365 technologies, and infrastructure support.The successful candidate will have experience supporting both on-premises and cloud environments and be comfortable performing a combination of remote administration and hands-on infrastructure work. Responsibilities<ul><li>Administer and support Windows Server environments</li><li>Manage Active Directory, Group Policy, file services, and Microsoft 365</li><li>Support Microsoft Entra ID, Intune, and SharePoint environments</li><li>Troubleshoot server, network, and cloud infrastructure issues</li><li>Configure and support switches, firewalls, and related network infrastructure</li><li>Perform hardware installation, equipment deployment, and cabling activities</li><li>Assist with infrastructure upgrades, migrations, and technology rollouts</li><li>Document systems, processes, and technical solutions</li><li>Collaborate with technical teams to support ongoing infrastructure initiatives</li><li>Maintain security, backup, and business continuity solutions</li><li>Provide technical support and guidance to users and stakeholders</li></ul>
2026-09-09T00:00:00Z

Systems Engineer

Ossining, NY
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Systems Engineer to support and advance enterprise endpoint technologies in Ossining, New York. This Long-term Contract position focuses on improving device management, automation, virtual desktop performance, and end-user computing services across a modern Microsoft environment. The role requires a hands-on, detail-oriented individual who can strengthen operational efficiency, enhance security alignment, and partner with technical teams to deliver reliable workplace technology solutions. Responsibilities: • Build, administer, and enhance enterprise endpoint platforms across Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop, and Microsoft 365 environments. • Establish and refine device standards, system images, configuration controls, and lifecycle practices to improve consistency across endpoint operations. • Drive projects centered on endpoint transformation, Windows version advancement, virtual desktop tuning, and hardware standardization initiatives. • Create and maintain automation using PowerShell, Python, or similar tools to simplify endpoint administration and reduce repetitive manual effort. • Implement automated workflows for software distribution, patch management, device provisioning, employee onboarding and offboarding, and recurring support activities. • Coordinate with ServiceNow stakeholders, IT leadership, security, and infrastructure teams to improve process automation, endpoint compliance, and overall platform resilience. • Investigate and resolve complex issues tied to server and cloud dependencies, including authentication, file access, print services, remote connectivity, and application integration. • Produce clear technical documentation covering architecture dependencies, support procedures, and escalation paths to improve knowledge sharing and reduce recurring incidents. • Provide advanced escalation support for challenging endpoint, operating system, application, and virtual desktop problems while guiding entry-level team members and working with vendors or managed service providers.
2026-09-09T00:00:00Z

Systems Engineer

New York, NY
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Systems Engineer to support and enhance Microsoft 365 operations for a Financial Services environment in New York, New York. This Long-term Contract position focuses on advanced issue resolution, platform administration, and governance support across key collaboration and compliance technologies. The ideal candidate will bring strong technical judgment, clear documentation skills, and the ability to partner with support teams to maintain a stable and well-managed M365 ecosystem. Responsibilities: • Provide advanced technical support for complex Microsoft 365 incidents, driving investigation and resolution for high-level service issues. • Act as an escalation point for frontline support teams, offering guidance and hands-on assistance for problems requiring deeper technical expertise. • Develop and maintain operational procedures, knowledge base content, and technical reference materials to improve support consistency and team efficiency. • Help administer and strengthen governance practices across Microsoft 365 services, including SharePoint, Teams, Power Platform, Copilot, Purview, and AvePoint. • Track Microsoft service communications such as Message Center updates and Service Health notices to identify risks, outages, or required follow-up actions. • Oversee tenant-level administrative tasks and assist with licensing management to support access, compliance, and platform readiness. • Collaborate with internal stakeholders to promote reliable system performance and effective use of Microsoft collaboration and productivity tools.
2026-09-09T00:00:00Z

Systems Engineer(Aderant or 3E)

New York, NY
onsite
Permanent / Full Time
120000 - 150000 USD / Yearly
We are looking for a Systems Engineer to support and enhance core financial applications used by a legal organization in New York, New York. This position focuses on maintaining reliable performance across Aderant or 3E-related environments, resolving user and system issues, and delivering meaningful reporting for finance and operational teams. The ideal candidate brings strong technical problem-solving skills, hands-on experience with legal financial platforms, and the ability to work effectively across multiple priorities in a fast-paced setting. Responsibilities: • Deliver day-to-day technical and functional support for Aderant, 3E, and connected financial applications to keep business operations running smoothly. • Investigate application issues, identify root causes, and coordinate escalation with senior team members or external vendors when deeper expertise is required. • Guide users on system features, workflow navigation, and issue resolution while providing timely and thorough assistance. • Maintain clear records of incidents, fixes, recurring problems, and support practices to improve knowledge sharing and service consistency. • Monitor financial data quality across core systems, validate accuracy, and resolve data-related issues that affect downstream processes. • Build and run ad hoc SQL-based queries and reporting outputs to support analysis, operational needs, and finance-driven decision-making. • Review cost recovery uploads, identify processing errors, and implement corrections to ensure complete and accurate transaction handling. • Produce standard and custom reports, dashboards, and Power BI deliverables for finance stakeholders and other business users.
2026-08-31T00:00:00Z

Sales Support Specialist

Mountainside, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment. Responsibilities: • Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels. • Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery. • Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity. • Coordinate payment collection for incoming inventory orders so shipments can be released without delay. • Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations. • Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution. • Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping. • Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships. • Maintain accurate records and work within business systems to support sales support and customer service workflows.
2026-09-08T00:00:00Z