<p>We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment.</p><p>• Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems.</p><p>• Collaborate with business stakeholders to design and implement call flows tailored to organizational needs.</p><p>• Develop and enhance system features to optimize performance and user experience.</p><p>• Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX.</p><p>• Analyze and resolve technical issues to minimize disruptions and maintain system reliability.</p><p>• Maintain accurate documentation of system configurations, processes, and troubleshooting steps.</p><p>• Support the integration and migration of users into upgraded communication platforms.</p><p>• Ensure compliance with industry standards and regulations, including ICD codes.</p><p>• Deliver exceptional service while addressing telecommunications-related inquiries and challenges.</p>
<p><strong><em>Robert Half is partnering with our client, a Fortune 500 enterprise organization in the insurance industry, in this search for a Communications Manager to support a large-scale, enterprise-wide transformation initiative.</em></strong></p><p><br></p><p><strong>Location:</strong> Remote (EST)</p><p><strong>Hours:</strong> Monday–Friday, 8:00 AM – 5:00 PM EST</p><p><strong>Duration:</strong> 12-month contract w/ potential to convert</p><p><strong>Pay Rate: </strong>$43-48/hour</p><p><br></p><p><strong>Position Overview:</strong></p><p>The Communications Manager will play a critical role in shaping and delivering strategic communications for a high-visibility enterprise program, including large SaaS and Workday-related implementations. This individual will be responsible for developing and executing comprehensive communication strategies that support organizational change, drive employee engagement, and ensure alignment across a broad, complex workforce. The role requires a highly collaborative yet independent professional who can partner with executive stakeholders and cross-functional teams to deliver clear, consistent, and impactful messaging at scale.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and implement end-to-end communication strategies to support enterprise initiatives, including measuring effectiveness and optimizing approaches based on feedback and outcomes</li><li>Serve as the primary communications point of contact for program teams, consulting on messaging strategy, planning, and execution</li><li>Create executive-level communications including presentations, town hall materials, scripts, talking points, and briefing documents</li><li>Draft and deliver a wide range of communication assets, including internal announcements, web content, videos, brochures, and speeches</li><li>Ensure consistency in brand voice, tone, and style across all communications, maintaining adherence to AP style guidelines</li><li>Provide creative direction for campaign themes, messaging frameworks, and communication packaging to drive engagement</li><li>Identify and leverage the most effective communication channels and tools for various audiences, including digital and online content strategies</li><li>Coordinate meetings and communication deliverables across stakeholders, including program sponsors, executives, change consultants, and cross-functional teams</li><li>Support enterprise change communications efforts tied to large-scale implementations, including Workday or similar SaaS platforms</li></ul>
We are looking for a skilled PC Technician to join our team in Stamford, Connecticut, on a contract basis. In this role, you will play a crucial part in deploying, configuring, and supporting IT hardware and software for end users. This position offers an opportunity to work hands-on with both Windows and Apple systems in a dynamic environment within the financial services industry.<br><br>Responsibilities:<br>• Prepare and configure laptops to replace outdated devices, ensuring adherence to established setup procedures.<br>• Handle decommissioning of laptops by performing data sanitization processes according to company standards.<br>• Provide physical installation and support for IT hardware, including monitors and other peripherals.<br>• Offer hands-on assistance to end users, addressing technical issues and resolving hardware or software concerns.<br>• Utilize expertise in Windows 11 and Apple iOS to troubleshoot and optimize system performance.<br>• Administer Active Directory for user account management and access control.<br>• Leverage knowledge of Microsoft 365 suite to support productivity applications and tools.<br>• Collaborate with team members and stakeholders to ensure seamless IT operations.<br>• Maintain accurate documentation of processes, configurations, and issue resolutions.<br>• Apply organizational and communication skills to deliver excellent user support.