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1 result for Help Desk Tier 1 in White Plains, NY
- Brooklyn, NY
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in New York, New York. In this role, you will provide technical support to end-users, ensuring smooth operations across computer systems and applications. The ideal candidate will be adept at troubleshooting, resolving system issues, and maintaining a high level of customer satisfaction.<br><br>Responsibilities:<br>• Provide timely and efficient technical support to address user issues related to hardware, software, and network systems.<br>• Troubleshoot and resolve problems within Microsoft Windows environments, including Windows 10.<br>• Manage user accounts and permissions within Active Directory, ensuring secure access controls.<br>• Respond to and resolve service desk tickets, maintaining accurate documentation of resolutions.<br>• Assist with basic troubleshooting tasks, including diagnosing connectivity and performance issues.<br>• Deliver clear guidance and training to users on system functionalities and best practices.<br>• Collaborate with team members to escalate complex technical issues and implement solutions.<br>• Maintain up-to-date knowledge of system updates and security protocols to enhance support services.<br>• Ensure consistent and detail-oriented communication with users and stakeholders during issue resolution.<br>• Contribute to the development of support procedures and documentation to improve efficiency.
- 2026-05-12T00:00:00Z