19 Results for Customer Service Manager Jobs in White Plains, NY

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Customer Service Manager

Union, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li></ul> We are seeking an experienced Customer Service Manager with 5+ years of customer service leadership experience to oversee daily customer support operations, drive service excellence, and lead a high-performing team. The ideal candidate will have a proven track record of improving customer satisfaction, resolving complex issues, and building strong relationships with both customers and internal stakeholders. Experience in a manufacturing or industrial environment is strongly preferred.Responsibilities:<ul><li>Lead, coach, and develop a customer service team to ensure exceptional customer support.</li><li>Manage daily customer service operations, including order management, issue resolution, and customer communications.</li><li>Monitor customer satisfaction metrics and implement process improvements to enhance the customer experience.</li><li>Collaborate with sales, operations, production, logistics, and other departments to ensure timely delivery and resolution of customer concerns.</li><li>Handle escalated customer issues and provide effective solutions.</li><li>Develop and maintain service policies, procedures, and performance standards.</li></ul>
2026-10-26T00:00:00Z

Customer Service Representative

Jersey City, NJ
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced organization in the gaming industry based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high call volumes, and providing accurate support with care and attention to detail. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and precise order-related updates. Responsibilities: • Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service-related questions. • Make outbound calls as needed to follow up on requests, confirm details, and help resolve open customer issues. • Enter and update customer orders with a high level of accuracy while ensuring records remain complete and current. • Address customer concerns efficiently by identifying needs, explaining available solutions, and guiding each interaction toward resolution. • Maintain detailed documentation of conversations, actions taken, and next steps to support service continuity. • Handle call center interactions in a detail-oriented manner while meeting expected service levels and quality standards. • Coordinate with internal teams when necessary to escalate issues and ensure timely customer support. • Contribute to a positive customer experience by communicating clearly, managing multiple requests, and staying organized throughout the workday.
2026-10-13T00:00:00Z

Customer Service Representative

Bayshore, NY
onsite
Permanent / Full Time
45000 - 52000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support order management and client communication for our apparel manufacturing operation in Bayshore, New York. This role is ideal for someone who enjoys balancing administrative tasks with responsive customer support in a fast-paced office setting. The person in this position will help ensure orders move forward smoothly while maintaining strong coordination with customers, sales partners, and internal teams. Responsibilities: • Manage customer order entry with accuracy and urgency, ensuring information is complete and properly recorded. • Act as a primary point of contact between clients and the sales team to keep communication clear and organized. • Work closely with internal departments to coordinate order activity and address issues that may affect fulfillment. • Monitor open orders and proactively follow up on delays, changes, or special handling needs to support timely completion. • Respond promptly to customer questions by phone and email, providing clear updates on order progress and next steps. • Maintain organized records and perform administrative support tasks that contribute to efficient daily office operations.
2026-10-29T00:00:00Z

Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
18 - 18.33 USD / Hourly
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract to permanent basis. This position supports members and partners by handling inquiries with professionalism, empathy, and strong follow-through. The role is ideal for someone who can stay organized in a fast-paced service environment while delivering clear communication and dependable issue resolution. Training is conducted onsite, and the ongoing schedule is provided in advance with shifts that may include weekends. Responsibilities: • Handle inbound inquiries by asking thoughtful questions, listening carefully, and identifying the core issue behind each request. • Review available information, conduct initial research, and assess the nature and urgency of each customer concern. • Work with teams across the organization to obtain answers, coordinate next steps, and route complex matters to the appropriate contacts when needed. • Place outbound calls to members, providers, brokers, pharmacies, or other parties to gather details and help bring issues to resolution. • Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and service quality. • Record each interaction thoroughly, including the concern raised, research completed, actions taken, and final outcome. • Guide conversations with confidence and professionalism, using de-escalation techniques and empathy to support callers through sensitive situations. • Provide timely updates to customers throughout the resolution process so they remain informed about status and next steps. • Maintain attention to customer interactions while navigating systems, alerts, and multiple sources of information during the workday.
2026-10-29T00:00:00Z

Customer Service Representative

New York, NY
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume service environment. This long-term contract position is ideal for someone who communicates clearly, stays organized under pressure, and is committed to delivering a positive customer experience. The person in this role will handle incoming customer interactions, process order information accurately, and provide timely resolutions while maintaining a detail-oriented and helpful approach. Responsibilities: • Respond to a steady flow of inbound customer calls with empathy and accuracy. • Enter customer orders and service details into company systems while maintaining a high level of data accuracy. • Assist callers with questions, concerns, and service-related requests by providing clear and timely information. • Place outbound calls as needed to follow up on customer inquiries, confirm details, or provide updates. • Document customer interactions thoroughly to ensure complete records and smooth issue resolution. • Resolve routine service concerns efficiently and escalate more complex matters to the appropriate team when necessary. • Maintain strong service standards by balancing call quality, responsiveness, and attention to detail.
2026-10-30T00:00:00Z

Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
17 - 19 USD / Hourly
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract basis. This position supports members and partners by handling inquiries with professionalism, empathy, and strong follow-through. The role is ideal for someone who can stay organized in a fast-paced service environment while delivering clear communication and dependable issue resolution. Training is conducted onsite, and the ongoing schedule is provided in advance with shifts that may include weekends. Responsibilities: • Handle inbound inquiries by asking thoughtful questions, listening carefully, and identifying the core issue behind each request. • Review available information, conduct initial research, and assess the nature and urgency of each customer concern. • Work with teams across the organization to obtain answers, coordinate next steps, and route complex matters to the appropriate contacts when needed. • Place outbound calls to members, providers, brokers, pharmacies, or other parties to gather details and help bring issues to resolution. • Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and service quality. • Record each interaction thoroughly, including the concern raised, research completed, actions taken, and final outcome. • Guide conversations with confidence and professionalism, using de-escalation techniques and empathy to support callers through sensitive situations. • Provide timely updates to customers throughout the resolution process so they remain informed about status and next steps. • Maintain attention to customer interactions while navigating systems, alerts, and multiple sources of information during the workday.
2026-11-09T00:00:00Z

Customer Service Representative

Kearny, NJ
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support daily order coordination and customer communication for a busy transportation operation in New Jersey. This Long-term Contract position is ideal for someone who enjoys balancing customer support, accurate data entry, and shipment follow-up in a fast-moving environment. The person in this role will help keep service activities organized by managing order details, confirming schedules, and preparing key transportation documents while delivering responsive, attentive assistance. Responsibilities: • Handle incoming customer inquiries by phone and provide timely, courteous support related to orders, scheduling, and shipment updates. • Enter and update order information with a high degree of accuracy to ensure service requests are processed correctly. • Coordinate appointments and service schedules to keep deliveries and related activities on track. • Monitor shipment status and communicate progress, delays, or changes to customers and internal teams as needed. • Prepare, review, and maintain transportation-related documentation, including bills of lading and certificates of insurance. • Use Microsoft Excel and related systems to organize records, track activity, and support daily reporting needs. • Resolve routine customer concerns by gathering information, identifying solutions, and escalating issues when appropriate. • Support operational continuity by maintaining organized files and assisting with process updates tied to order management workflows.
2026-11-05T00:00:00Z

Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
18.63 - 19 USD / Hourly
We are looking for a Customer Service Representative to support members and other callers with timely, accurate assistance in a high-volume healthcare environment in Middletown, New York. This is a Contract position that requires strong communication skills, sound judgment, and the ability to manage inquiries with professionalism and empathy. The Customer Service Representative role includes on-site training followed by a flexible schedule posted in advance, with shifts spread across weekdays and weekends based on business needs. Responsibilities:• Handle inbound customer inquiries by asking thoughtful follow-up questions, listening carefully, and identifying the core issue before determining next steps.• Review available information, complete initial research, and evaluate the scope of each request to support efficient and accurate problem solving.• Partner with internal teams across departments to secure answers, coordinate support, and route complex concerns to the appropriate resource when needed.• Place outbound calls to members, providers, brokers, pharmacies, or other parties to clarify details and move cases toward resolution.• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and a positive customer experience.• Record all interactions thoroughly, including the reason for the contact, research performed, actions taken, and final outcome.• Guide conversations with confidence and professionalism, using de-escalation techniques when necessary to help calm difficult situations.• Keep callers informed throughout the resolution process by sharing clear status updates and setting appropriate expectations.• Maintain strong attention during customer interactions while navigating systems and on-screen information without losing focus.• Respond to sensitive situations with empathy and respect, especially when callers are dealing with significant personal or health-related events.
2026-11-03T00:00:00Z

Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
18.63 - 19 USD / Hourly
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract to Hire basis. This position supports members and partners by handling inquiries with professionalism, empathy, and strong follow-through. The role is ideal for someone who can stay organized in a fast-paced service environment while delivering clear communication and dependable issue resolution. Training for the Customer Service Representative role is conducted onsite, and the ongoing schedule is provided in advance with shifts that may include weekends. Responsibilities:• Handle inbound inquiries by asking thoughtful questions, listening carefully, and identifying the core issue behind each request.• Review available information, conduct initial research, and assess the nature and urgency of each customer concern.• Work with teams across the organization to obtain answers, coordinate next steps, and route complex matters to the appropriate contacts when needed.• Place outbound calls to members, providers, brokers, pharmacies, or other parties to gather details and help bring issues to resolution.• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and service quality.• Record each interaction thoroughly, including the concern raised, research completed, actions taken, and final outcome.• Guide conversations with confidence and professionalism, using de-escalation techniques and empathy to support callers through sensitive situations.• Provide timely updates to customers throughout the resolution process so they remain informed about status and next steps.• Maintain attention to customer interactions while navigating systems, alerts, and multiple sources of information during the workday.
2026-11-04T00:00:00Z

Customer Service Representative

White Plains, NY
remote
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a dependable Customer Service Representative for a contract opportunity supporting business customers in White Plains, New York. This part-time role is ideal for someone who thrives in a fast-paced service setting, enjoys solving issues, and can balance customer communication with administrative follow-up. For this role, we are seeking candidates who are skilled in speaking both spanish and english fluently. Responsibilities:• Enter and maintain accurate order details, service notes, credits, and related information within internal systems.• Create special orders and process customer requests while ensuring all documentation is complete and up to date.• Handle a steady volume of inbound and occasional outbound calls while delivering clear, courteous, and solution-focused support.• Escalate complex service issues when needed and follow through to help ensure timely resolution.• Support daily operational workflows by monitoring account activity and maintaining organized customer records.• Participate in training activities, including system learning and scenario-based practice, to build confidence and accuracy in the role.
2026-11-09T00:00:00Z

Client Services Representative

Boston, MA
onsite
Temporary to Hire
35 - 48 USD / Hourly
We are seeking a professional and client-focused Client Services Representative to join our growing Financial Services team. This individual will serve as a primary point of contact for clients, providing exceptional service and support related to investment accounts, financial products, account maintenance, and operational inquiries. The ideal candidate is detail-oriented, organized, and committed to delivering a high-quality client experience while working collaboratively with advisors, portfolio managers, and internal operations teams. Key Responsibilities<ul><li>Serve as a primary contact for clients via phone, email, and in-person meetings.</li><li>Respond to client inquiries regarding account activity, investment statements, transactions, and service requests.</li><li>Assist with account opening, onboarding, transfers, and maintenance activities.</li><li>Process and monitor client paperwork, ensuring accuracy and completeness.</li><li>Coordinate client requests with advisors, investment professionals, custodians, and operations teams.</li><li>Maintain detailed and accurate client records within CRM and portfolio management systems.</li><li>Prepare client meeting materials, reports, presentations, and account documentation.</li><li>Support the collection and review of compliance and regulatory documentation.</li><li>Assist with money movement requests, account updates, beneficiary changes, and other service-related transactions.</li><li>Track outstanding client requests and ensure timely resolution.</li><li>Help identify opportunities to improve service processes and enhance the overall client experience.</li><li>Maintain confidentiality and safeguard sensitive client and financial information.</li><li>Stay informed on firm policies, procedures, and industry regulations.</li></ul>Qualifications<ul><li>Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field preferred.</li><li>3+ years of experience in financial services, investment management, asset management, corporate trust, loan administration, or client relationship management.</li><li>Strong understanding of capital markets, investment products, and financial services operations.</li><li>Knowledge of corporate trust, fund administration, loan servicing, syndicated loans, or related financial products.</li><li>Experience supporting institutional clients, asset managers, investment firms, banks, or alternative investment funds.</li></ul>
2026-11-09T00:00:00Z

Customer Service & Order Processing Representative

Iselin, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery. Responsibilities:• Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.• Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.• Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.• Investigate freight damage issues and submit claims documentation when products are affected during transit.• Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.• Handle administrative support tasks that contribute to smooth office and operations workflow.• Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlin
2026-11-04T00:00:00Z

Customer Success Associate

Tarrytown, NY
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a customer-focused professional to support client relationships and deliver an exceptional customer experience via a contract-to-hire position. This role will serve as a key point of contact for customers, helping to ensure a smooth onboarding process, ongoing engagement, and long-term satisfaction. Responsibilities:<ul><li>Build and maintain strong relationships with clients and serve as a trusted resource.</li><li>Support customer onboarding, training coordination, and account management activities.</li><li>Respond to customer inquiries and collaborate with internal teams to resolve issues.</li><li>Monitor customer satisfaction and identify opportunities to strengthen client engagement.</li><li>Maintain accurate customer information and activity within CRM systems.</li><li>Partner with cross-functional teams to support retention and growth initiatives.</li></ul>
2026-11-09T00:00:00Z

Customer Service and Counter Support Associate

Jamaica, NY
onsite
Temporary to Hire
17.1 - 18 USD / Hourly
We are looking for a Customer Service and Counter Support Associate to join a manufacturing team in Jamaica, New York in a Contract to Permanent role. This position focuses on delivering helpful service to customers by phone and in person while supporting order processing and front-counter operations. The right candidate will be comfortable managing routine office tasks, handling transactions accurately, and assisting with product pickup in a fast-paced supply environment. Responsibilities:• Respond to incoming customer calls and provide timely, attentive assistance with product and service inquiries.• Prepare pricing details, create customer orders, and record transaction information accurately in company systems.• Welcome and support walk-in customers, helping them complete purchases and addressing counter-related needs.• Process sales at the counter, including cash transactions, while maintaining accuracy and attention to detail.• Retrieve stocked items from behind the counter and coordinate product handoff for customer pickup.• Complete basic administrative support work to help maintain smooth day-to-day branch operations.• Use Microsoft Word and Excel for routine documentation, recordkeeping, and other office tasks.<ul><li>• Assist with general front-counter coverage as needed to support customer flow and team priorities.Customer Service and Counter Support Associate</li></ul>
2026-11-06T00:00:00Z

Bilingual Customer Service Representative

Long Island City, NY
onsite
Temporary to Hire
28.5 - 30 USD / Hourly
We are looking for a bilingual customer service team member to join a fast-moving team in Long Island City, New York. This Contract to permanent position centers on in-person support at a walk-up service window, where you will assist customers while also contributing to operational tasks and data review. The ideal candidate is confident working directly with people, comfortable handling spreadsheets and analysis, and motivated to identify ways to improve daily processes. Responsibilities: • Deliver detail-oriented in-person assistance to drivers and other customers at a walk-up service window in Long Island City, New York. • Review service and operational information in Excel to spot patterns, summarize findings, and support informed decisions. • Maintain accurate records and complete documentation related to daily service activities and operational workflows. • Investigate chargeback-related questions and help coordinate timely follow-up and resolution when needed. • Recommend practical improvements that enhance service quality, efficiency, and day-to-day operations. • Collaborate closely with a small on-site team to ensure smooth customer support in a high-traffic environment. • Learn internal procedures and become a reliable resource for questions tied to customer service and operational support. • Provide assistance during onboarding and knowledge transfer activities to support continuity within the role.
2026-11-04T00:00:00Z

Account Manager

Saddle Brook, NJ
onsite
Temporary / Contract
40 - 55 USD / Hourly
We are looking for a skilled Account Manager to join our team on a contract basis in New Jersey. In this role, you will manage client relationships, act as a liaison between the agency and clients, and oversee project execution to meet client objectives. This is an excellent opportunity for someone with experience in the medical device industry and strong organizational abilities. Responsibilities:• Serve as the primary point of contact for client accounts, ensuring smooth communication and satisfaction.• Collaborate with creative and copywriting teams to align projects with client goals and expectations.• Monitor project timelines and deliverables to ensure they meet agreed-upon standards.• Build and maintain strong relationships with clients to foster trust and long-term partnerships.• Utilize Basecamp and Microsoft Office to manage tasks, track progress, and organize project details.• Handle inbound client inquiries and provide timely and effective solutions.• Support budgeting efforts and financial tracking, with familiarity in QuickBooks being advantageous.• Address client concerns promptly and professionally, ensuring their needs are met.• Provide regular updates and reports to clients on project status and results.• Work effectively within the team to uphold high standards of service and accountability. 02720-0013391601
2026-10-26T00:00:00Z

Account Manager

Westfield, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for an Account Manager to support client relationships and daily office operations in Westfield, New Jersey. This position is ideal for someone who enjoys delivering attentive service, coordinating order activity, and keeping communication clear across customers and internal teams. The role combines account support, administrative oversight, and problem-solving to help ensure a smooth and reliable customer experience. Responsibilities:• Build strong relationships with key clients by delivering attentive, detail-oriented support across phone, email, and in-person interactions.• Review customer requests proactively, identify service improvements, and suggest practical solutions that strengthen satisfaction and retention.• Address concerns, discrepancies, and service issues promptly to maintain trust and reduce the risk of lost business.• Prepare and manage quotes, order confirmations, and product-related responses while providing accurate information on pricing, availability, and timelines.• Process transactions in company systems, including new orders, factory requests, cancellations, shipping updates, and tracking inquiries.• Monitor daily order activity to ensure entries are complete, accurate, and moving through the workflow on schedule.• Coordinate with sales, accounting, and warehouse teams to support efficient order handling and resolve issues that may affect delivery.• Keep customers updated on order progress, shipment status, and any delays that could affect expectations.• Document complaints, quality concerns, and processing errors in accordance with established compliance and reporting standards.• Track performance against service metrics such as turnaround time, transaction volume, and delivery reliability while continuing to build product knowledge and system proficiency. Benefits:<ul><li>Medical </li><li>Vision </li><li>Dental</li><li>401K </li><li>PTO </li></ul>
2026-10-16T00:00:00Z

Inside Sales Account Manager

Florham Park, NJ
onsite
Permanent / Full Time
55000 - 75000 USD / Yearly
We are looking for a driven Inside Sales Account Manager to grow revenue across a global customer base for mobile accessories and consumer electronics. This role is based in Florham Park, New Jersey, and focuses on building new business, developing customer relationships, and turning product availability into sales opportunities. The ideal candidate brings a strong inside sales mindset, commercial awareness, and the ability to manage a high-volume pipeline while delivering a positive customer experience. This role is salary + commission based. Responsibilities:• Proactively engage existing customers and prospective buyers through a high volume of outbound calls to generate interest and uncover sales opportunities.• Respond quickly to newly available inventory by identifying priority buyers and initiating outreach to convert product availability into orders.• Prepare pricing proposals, address objections, and negotiate commercial terms that support both customer needs and company profitability.• Maintain steady follow-up on active quotes and open opportunities until each deal is won or formally closed out.• Focus primarily on acquiring new business while also strengthening relationships with current accounts to increase repeat sales and account value.• Coordinate with purchasing, operations, logistics, and marketing teams to ensure orders are processed accurately and delivered on schedule.• Keep pipeline activity, account updates, and sales forecasts current in company systems to support visibility and reporting.• Develop strong knowledge of the product assortment, pricing strategy, and market conditions in order to guide buyers effectively and position solutions clearly.• Work toward monthly performance goals, building a healthy book of business over time while maintaining accurate records and disciplined sales activity.
2026-10-30T00:00:00Z

Client Solutions Director

New York, NY
onsite
Permanent / Full Time
95000 - 110000 USD / Yearly
We are hiring a Client Solutions Director to join Robert Half’s Management Resources practice in New York City. This role is ideal for a relationship driven sales achiever who enjoys developing new business, advising senior stakeholders, and helping organizations solve complex challenges across finance, accounting, HR, operations, and business transformation. If you’re a strong communicator and enjoy building client relationships, who thrives in a fast-paced, consultative environment or know someone who may be a great fit please message me to learn more. This role offers exceptional earning potential and a competitive benefits package, including a base salary and monthly performance-based bonuses, paid time off, group health, life and disability insurance, and retirement savings plans.
2026-10-23T00:00:00Z

19 results for Customer Service Manager in White Plains, NY