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12 results for Customer Service Manager in White Plains, NY

Customer Success Manager

New York, NY
onsite
Permanent
200000 - 300000 USD / Yearly
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction. Responsibilities: • Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows. • Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation. • Develop personalized rollout strategies tailored to each customer’s needs and team structures. • Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization. • Assist customers in integrating the platform with their internal systems and historical data sources. • Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail. • Advocate for customer feedback to influence product enhancements and roadmap development. • Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary. • Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success. • Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
2026-03-19T00:00:00Z

Customer Service Representative

Newark, NJ
onsite
Temporary
16 - 18 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-04-06T00:00:00Z

Customer Service Representative

Westfield, NJ
onsite
Permanent
55000 - 60000 USD / Yearly
55,000 - 60,000 benefits:<ul><li>1 day hybrid after a few months</li><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>401k</li></ul>Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and service issues in a timely and courteous manner.</li><li>Process orders, returns, exchanges, and account updates accurately.</li><li>Maintain detailed and accurate records of customer interactions in CRM or internal systems.</li><li>Escalate complex issues to appropriate departments as needed.</li><li>Follow company policies, procedures, and service standards.</li><li>Collaborate with internal teams to ensure customer needs are met.</li></ul>
2026-04-13T00:00:00Z

Customer Service Representative

East Rutherford, NJ
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in East Rutherford, New Jersey. In this Contract to permanent position, you will play a key role in delivering exceptional support to customers across various market segments. This role requires proactive communication, problem-solving skills, and a strong commitment to building long-term customer relationships. Responsibilities: • Deliver outstanding customer service by collaborating with internal teams and external partners to meet customer needs. • Build and nurture strong relationships with clients to ensure satisfaction and loyalty. • Prepare and provide accurate and timely quotations to customers. • Process and manage customer orders, ensuring all data is entered correctly into the system. • Support the Sales team with quotations, order reports, and delivery status updates. • Monitor and handle daily customer orders, including confirming orders, providing shipment tracking, and updating customers on backorder statuses. • Resolve operational challenges related to order processing, deliveries, invoicing, and returns. • Coordinate with supply chain, logistics, and other departments to ensure seamless customer service. • Participate in shipping activities, including preparing shipping documents and ensuring they meet deadlines. • Conduct regular customer review calls and develop actionable follow-up plans to address customer needs.
2026-04-16T00:00:00Z

Client Manager

Morristown, NJ
onsite
Permanent
70000 - 95000 USD / Yearly
Hybrid position available! A local public accounting firm based in Morristown, NJ is currently looking to add a Staff Accountant to their outsourced accounting and client services team due to continued growth. This is an excellent opportunity join a firm that prioritizes work-life balance and focuses on servicing small businesses and companies. The Staff Accountant will manage outsourced accounting responsibilities for a portfolio of small businesses, including reviewing bank reconciliations, preparing and posting journal entries and accruals, managing the client's monthly close checklist, and preparing sales tax filings. The ideal Staff Accountant will have a minimum of 2 years' experience in either a CPA firm or small business/company. Strong knowledge of QuickBooks is preferred. Candidates must either have their CPA or parts passed.
2026-04-14T00:00:00Z

Customer Experience Specialist

Elmwood Park, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment. Responsibilities:• Maintain and manage organizational systems to ensure accurate data and a reliable database.• Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages.• Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow.• Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement.• Utilize Microsoft Excel to organize data, create reports, and support operational needs.• Manage email correspondence effectively to ensure clear communication with clients and team members.• Handle CRM systems to monitor customer interactions and ensure data integrity.• Provide administrative assistance to streamline processes and support team operations.• Monitor work orders to ensure timely completion and resolve any operational bottlenecks.
2026-04-15T00:00:00Z

Customer Experience Specialist

Woodbridge, NJ
onsite
Temporary
21.85 - 25.3 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis. This part-time role involves providing excellent service to customers by assisting with account setup, addressing inquiries, and ensuring a positive experience. This position requires someone who is detail oriented and thrives in a customer-focused environment. Responsibilities:• Assist customers with setting up new accounts and provide guidance throughout the process.• Address customer inquiries and resolve issues promptly and professionally.• Deliver exceptional customer service to ensure satisfaction and foster loyalty.• Maintain accurate records of customer interactions and account details using CRM tools.• Collaborate with team members to improve service processes and customer experiences.• Utilize Microsoft Excel and other tools to compile and analyze customer data.• Stay informed about company products, services, and policies to provide accurate information.• Uphold a business casual dress code to maintain a neat appearance.• Ensure compliance with all relevant regulations and company standards.• Contribute to team goals by supporting day-to-day operations and initiatives.
2026-04-16T00:00:00Z

Creative Services Manager

New York, NY
remote
Temporary
66.5 - 77 USD / Hourly
We are looking for a highly organized and detail-oriented Creative Services Manager to join our team in New York, New York. This is a long-term contract position that requires a proactive individual with strong leadership skills and experience in managing creative design processes. The role involves overseeing design projects, coordinating resources, and ensuring the delivery of high-quality creative solutions. Responsibilities: • Manage the intake and prioritization of design requests for clients, new business initiatives, and internal projects. • Develop resource and capacity plans across a global design team to ensure optimal workflow. • Establish and maintain project workflows, timelines, and budget tracking to meet deadlines. • Oversee art direction and quality assurance for all deliverables, ensuring brand consistency. • Handle vendor and freelance management, including contracts, onboarding, invoicing, and print production coordination. • Create detailed project estimates and proposals tailored to client needs. • Act as the primary liaison between design teams, account teams, and stakeholders to ensure alignment. • Maintain and organize asset archives using platforms such as SharePoint. • Serve as the central hub for brand identity, ensuring adherence to visual standards across teams.
2026-04-16T00:00:00Z

HVAC Service Manager

Parsippany, NJ
onsite
Permanent
120000 - 145000 USD / Yearly
We are looking for a dedicated HVAC Service Manager to oversee the daily operations of our service department in Parsippany, New Jersey. This role requires a skilled leader who can effectively manage technician teams, optimize scheduling, and ensure customer satisfaction. The ideal candidate will bring technical expertise, strong leadership abilities, and a commitment to driving operational success. Responsibilities: • Lead and guide HVAC technicians and support staff to achieve departmental goals. • Supervise scheduling, dispatching, and preventative maintenance activities to ensure efficiency. • Address escalated customer concerns and foster positive client relationships. • Analyze budgets, track performance metrics, and recommend strategies for improvement. • Ensure adherence to safety standards, industry regulations, and company policies. • Collaborate with sales and project teams to identify and develop new service opportunities. • Recruit, onboard, and train technicians while supporting their growth and development. • Manage inventory, oversee equipment procurement, and maintain vendor partnerships. • Prepare and deliver detailed performance reports to senior management.
2026-03-30T00:00:00Z

Communications Manager

New York, NY
remote
Temporary
43 - 48 USD / Hourly
Robert Half is partnering with our client, a Fortune 500 enterprise organization in the insurance industry, in this search for a Communications Manager to support a large-scale, enterprise-wide transformation initiative. Location: Remote (EST)Hours: Monday–Friday, 8:00 AM – 5:00 PM ESTDuration: 12-month contract w/ potential to convertPay Rate: $43-48/hour Position Overview:The Communications Manager will play a critical role in shaping and delivering strategic communications for a high-visibility enterprise program, including large SaaS and Workday-related implementations. This individual will be responsible for developing and executing comprehensive communication strategies that support organizational change, drive employee engagement, and ensure alignment across a broad, complex workforce. The role requires a highly collaborative yet independent professional who can partner with executive stakeholders and cross-functional teams to deliver clear, consistent, and impactful messaging at scale. Key Responsibilities:<ul><li>Develop and implement end-to-end communication strategies to support enterprise initiatives, including measuring effectiveness and optimizing approaches based on feedback and outcomes</li><li>Serve as the primary communications point of contact for program teams, consulting on messaging strategy, planning, and execution</li><li>Create executive-level communications including presentations, town hall materials, scripts, talking points, and briefing documents</li><li>Draft and deliver a wide range of communication assets, including internal announcements, web content, videos, brochures, and speeches</li><li>Ensure consistency in brand voice, tone, and style across all communications, maintaining adherence to AP style guidelines</li><li>Provide creative direction for campaign themes, messaging frameworks, and communication packaging to drive engagement</li><li>Identify and leverage the most effective communication channels and tools for various audiences, including digital and online content strategies</li><li>Coordinate meetings and communication deliverables across stakeholders, including program sponsors, executives, change consultants, and cross-functional teams</li><li>Support enterprise change communications efforts tied to large-scale implementations, including Workday or similar SaaS platforms</li></ul>
2026-04-10T00:00:00Z

Account Manager

Verona, NJ
onsite
Permanent
65000 - 75000 USD / Yearly
A busy company in the Verona area is seeking an Account Manager to join their growing business. This Account Manager will get the chance to work with a growing team that loves promoting within. The Account Manager role offers career advancement, flexible working schedule, and excellent benefits. The ideal Account Manager will have 2-5 years of relevant account management/inside sales experience, impeccable communication skills, and come from the logistics industry (not required). Responsibilities of this Account Manager will include but not be limited to: Account Manager Responsibilities:• Build and maintain strong relationships with clients to ensure long-term satisfaction and loyalty.• Oversee day-to-day account operations, including addressing client inquiries and resolving issues promptly.• Collaborate with internal teams to deliver customized solutions that meet client needs.• Monitor account performance, identify opportunities for growth, and implement strategies to achieve business goals.• Prepare and deliver regular reports to clients, ensuring transparency and effective communication.• Coordinate with logistics teams to ensure seamless delivery of services and products.• Act as the primary point of contact for clients, managing expectations and fostering trust.• Identify potential risks within accounts and proactively develop solutions to mitigate them.• Stay updated on industry trends and competitor activities to provide valuable insights to clients. This Account Manager position is paying between $65,000 and $75,000 annually depending on experience. If interested in this Account Manager role, apply today!hh
2026-03-30T00:00:00Z

Account Manager

Newark, NJ
onsite
Temporary
22.9615 - 26.587 USD / Hourly
We are looking for an experienced Account Manager to join our team in Newark, New Jersey. In this role, you will oversee critical logistics and account management operations to ensure seamless customer service within the transportation industry. This is a long-term contract position offering the opportunity to build strong relationships and make a significant impact in a fast-paced environment. Responsibilities: • Coordinate weekly schedules from customers and provide detailed summary reports. • Manage container requests from storage facilities and oversee inventory updates. • Dispatch drivers for mounting, staging, and delivery operations. • Prepare and finalize bills for all shipments in line with contract rates. • Organize driver schedules and routes using specialized tools. • Maintain accurate and up-to-date inventory records, ensuring adjustments are made promptly as container statuses change. • Oversee processes to handle short-term container storage and coordinate returns to storage for seasonal items. • Ensure weekend operations run smoothly by preparing bills in advance and setting up drivers with clear instructions. • Collaborate with internal teams to uphold service quality and operational efficiency.
2026-04-15T00:00:00Z