<p>We are looking for a <strong><em>BILINGUAL SPANISH SPEAKING (must) </em>Customer Service Representative</strong> to support customer accounts and coordinate service activities for a Contract position based in Norwalk, Connecticut. This role is ideal for someone who can balance responsive communication, order support, and shipment follow-up while building strong working relationships with customers, sales partners, and internal teams. The position plays an important part in keeping account activity organized, addressing service issues promptly, and helping maintain smooth day-to-day operations in a paper and packaging environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer inquiries and service requests within established response expectations, ensuring timely and accurate follow-through.</p><p>• Build strong day-to-day partnerships with customers and sales colleagues, while providing account coverage for other team members when needed.</p><p>• Review inventory levels, stock aging, and product movement for assigned accounts, then coordinate with sales to address risks or imbalances proactively.</p><p>• Track account-related updates such as customer feedback, product evaluations, shipment delays, payment concerns, and other issues that may affect service or business performance.</p><p>• Communicate supply chain changes clearly to customers and internal stakeholders so expectations remain aligned.</p><p>• Coordinate with logistics partners to support on-time deliveries, provide status updates on late shipments, and help resolve transportation-related concerns.</p><p>• Improve freight utilization by supporting container planning and monitoring shipments moving from overseas mills, warehouses, and departure ports.</p><p>• Prepare, organize, and maintain shipping and compliance documentation required for destination countries, policies, and operational procedures.</p><p>• Escalate process exceptions to the supervisor and recommend practical next steps to address service or operational issues.</p><p>• Contribute to process improvement efforts, team collaboration, and special assignments such as inventory reconciliation reviews and claims support.</p>
<p>We are looking for a dependable Customer Service Representative to join an in-person team within the real estate property and facilities management industry. This Contract to permanent opportunity is ideal for someone who takes pride in providing organized, responsive support while handling daily administrative and customer-facing tasks. The right candidate will bring strong communication skills, attention to detail, and comfort working with basic office software in a structured setting.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming voicemail and email inquiries promptly, providing clear and timely follow-up to customers and internal contacts.</p><p>• Prepare, format, and update routine business documents and written correspondence using Microsoft Word and related office tools.</p><p>• Enter and maintain accurate information in spreadsheets and internal records to support daily customer service and administrative operations.</p><p>• Organize and manage paper files to ensure documents are stored correctly and can be retrieved efficiently when needed.</p><p>• Create and distribute notification letters and other written communications with a high degree of accuracy and consistency.</p><p>• Support front-line service operations by tracking requests, documenting interactions, and escalating issues when appropriate.</p><p>• Maintain a reliable in-office presence Monday through Friday and contribute to a steady, team-oriented work environment.</p>
<p>As a Call Center Representative, you will be the first point of contact for customers seeking assistance with inquiries, requests, or concerns. You will handle a high volume of inbound and outbound calls, providing professional and courteous support to ensure a positive customer experience. This position requires excellent communication skills, problem-solving abilities, and a dedication to delivering outstanding service.</p>
We are looking for a Customer Service Representative to support clients in New York with responsive service and thoughtful problem-solving. In this role, you will help customers navigate technology solutions, strengthen long-term relationships, and coordinate with internal partners to address questions efficiently. This is an excellent opportunity for someone who enjoys working in a fast-paced setting and wants to grow with a company serving sports organizations and collegiate athletic programs.<br><br>Responsibilities:<br>• Respond to customer inquiries and provide timely support across phone, email, and related service channels.<br>• Investigate product or service concerns, identify root causes, and partner with internal teams to bring issues to resolution.<br>• Guide new clients through the onboarding process and help them become confident using company technology platforms.<br>• Deliver ongoing customer education and support to encourage successful product adoption and satisfaction.<br>• Maintain accurate client records, case notes, and account updates within CRM and related administrative systems.<br>• Build trusted relationships with customer accounts by communicating clearly, following through on requests, and promoting a positive service experience.<br>• Manage multiple service needs at once while keeping tasks organized and ensuring deadlines and follow-ups are completed.<br>• Support account-related administrative activities, including documentation, data entry, and coordination of customer information.
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively.<br><br>Responsibilities:<br>• Respond to customer inquiries by phone and email, providing accurate information and timely follow-up.<br>• Support sales efforts by assisting with inside sales activities and helping move customer requests through completion.<br>• Build positive client relationships through attentive service and consistent communication.<br>• Coordinate inbound and outbound customer interactions to identify needs and support business growth.<br>• Prepare, update, and maintain sales-related records and reports using Excel.<br>• Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently.<br>• Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
We are looking for a Medical Customer Service Rep to support patients through a high-volume customer service environment in Shelton, Connecticut. This Long-term Contract position is ideal for someone who communicates with empathy, handles billing-related questions with confidence, and brings a solid understanding of medical terminology to daily interactions. The role focuses on delivering accurate information, documenting conversations carefully, and helping callers navigate healthcare-related concerns with professionalism.<br><br>Responsibilities:<br>• Respond to inbound patient calls and provide courteous, timely assistance for a wide range of service inquiries.<br>• Explain billing matters, account details, and general healthcare-related questions in a clear and supportive manner.<br>• Record call details accurately in Epic and other relevant systems while maintaining complete and organized documentation.<br>• Use medical terminology appropriately to understand caller concerns and route issues to the correct team when needed.<br>• Resolve routine service issues efficiently and escalate more complex cases according to established procedures.<br>• Support positive patient experiences by listening carefully, confirming needs, and providing thorough follow-up information.<br>• Maintain performance and quality expectations in a call center setting with consistent attention to accuracy and service standards.