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6 results for Customer Service Manager in Wheaton, IL

Customer Service Representative

South Holland, IL
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support refund application processing and provide responsive assistance to property owners in South Holland, Illinois. This Long-term Contract opportunity combines high-volume administrative review with direct customer interaction, requiring strong organization, accuracy, and professionalism. The person in this role will help ensure submissions meet program standards while guiding applicants through each step of the process. Responsibilities:• Evaluate refund submissions to confirm all required information, supporting records, and eligibility details are present before moving applications forward.• Assist property owners by answering questions, explaining documentation expectations, and helping them complete and submit applications correctly.• Record application activity in the processing system, including review notes, status updates, and assigned tracking numbers for each case.• Manage a personal workload queue efficiently, balancing timeliness and accuracy to meet daily and weekly production goals.• Perform independent reviews as part of a two-step verification process before routing completed files for supervisory approval.• Identify incomplete, inconsistent, or questionable submissions and initiate follow-up or escalation when additional review is needed.• Maintain organized digital files and accurate data entry so application materials are properly documented and easy to retrieve.• Handle inbound and outbound communication with applicants regarding submission status, missing items, and next steps in the review process.• Follow established program rules, confidentiality standards, and quality controls while reporting unusual activity or potential fraud concerns to leadership. The salary range for this position is $19 to $20/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-06-10T00:00:00Z

Customer Service Representative

Itasca, IL
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Customer Service Representative to support customers by delivering timely, accurate assistance near Schaumburg Illinois. This role focuses on managing orders, responding to inquiries, and resolving service-related issues with professionalism and care. The ideal candidate is organized, comfortable handling a high volume of calls and data entry, and able to build confidence with strong product knowledge and dependable follow-through. Compensation: $55,000 - $60,000Monday-Friday Onsite for the first 6 months, then hybrid 3 days in office 2 days wfh.Medical, Dental, Vision, 401k, PTO, holiday Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Respond to inbound customer and internal inquiries.• Review customer concerns, identify the source of issues, and coordinate effective resolutions.• Process and verify purchase orders each day.• Generate and send invoices.• Maintain sales-related records and update order information in company systems, including SAP, with close attention to detail.• Support lead-related and sales assistance activities as assigned to help maintain strong customer relationships.• Build working knowledge of product lines in order to answer questions.
2026-06-03T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent / Full Time
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-05-29T00:00:00Z

Quality Control Manager

Chicago, IL
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
The salary range for this position is $80,000 - $85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Develop, administer, and continuously improve the call monitoring and quality assurance program. • Review recorded customer and client interactions to assess service quality, professionalism, accuracy, compliance, and adherence to company standards. • Develop, maintain, and periodically update quality scorecards, evaluation criteria, and testing methodologies for customer-facing teams. • Analyze customer experience trends, borrower feedback, complaint data, and quality review findings to identify opportunities for service improvements. • Develop recommendations that enhance customer satisfaction, first-call resolution, and overall service quality. • Monitor borrower complaints, escalation trends, and customer dissatisfaction indicators to identify root causes and recommend corrective actions. • Monitor customer interactions for compliance with CFPB servicing regulations, RESPA, FDCPA, FCRA, UDAAP, SCRA, and applicable client requirements. • Partner with Compliance to ensure quality reviews align with regulatory expectations and emerging risks. • Track remediation efforts and validate corrective actions to ensure deficiencies are effectively addressed. • Prepare and present quality assurance reports, trend analyses, risk assessments, and performance metrics to management and executive leadership.
2026-06-11T00:00:00Z

Account Manager

Chicago, IL
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for an Account Manager to support and strengthen relationships with multifamily property partners in Chicago, Illinois. This role serves as a trusted point of contact for community stakeholders, helping to improve service satisfaction, encourage long-term partnerships, and support contract retention efforts. The ideal candidate brings strong communication skills, sound judgment, and the ability to coordinate effectively across teams while managing a portfolio of accounts. The position offers a salary of $60,000-$75,000 + bonus + health, vision, dental, 401K with match, tuition reimbursement and more. *This position requires the individual to travel to client sites in the Chicagoland area 1-2 times per week* Outside of this requirement, the position is mostly remote with occasional requirement to be in their Chicago office. Responsibilities:• Manage a portfolio of multifamily community accounts and build productive relationships with property managers and key stakeholders.• Lead renewal discussions for smaller-unit agreements, with a focus on preserving existing business and supporting healthy account performance.• Act as the primary contact for community concerns, responding quickly to service issues, resident escalations, and account-related questions.• Partner with internal departments to investigate problems, coordinate resolutions, and keep clients informed of progress and outcomes.• Conduct regular in-person or virtual meetings across assigned properties to review needs, strengthen engagement, and identify opportunities for improvement.• Share updates, performance insights, and quarterly scorecard results with property partners to support transparency and ongoing collaboration.• Coordinate onboarding activities, renewal planning, and property-level events with management teams to enhance the customer experience.• Deliver education on available products, services, and promotional initiatives so clients understand current solutions and value offerings.• Use company resources, campaigns, and onsite engagement strategies to support retention goals and improve overall service perception.
2026-05-21T00:00:00Z

Billing Collection Manager

Lisle, IL
onsite
Permanent / Full Time
115000 - 130000 USD / Yearly
Billing and Collection Manager Chicagoland area - hybrid Email your resume to [email protected] or call 630-368-1175 Medical, dental, 401k and bonuses paid out yearly oversee billing operations and collections performance for a construction-focused organization hybrid role in Chicagoland area .Supervising staff of 6 plus individuals handling billing, collections and managing accounts receivable is current. Making sure invoicing and reporting,account follow-up are timely. The ideal candidate brings strong knowledge of construction contract billing, a proactive leadership style, and the ability to improve processes while maintaining high standards of accuracy and compliance. Responsibilities:• Lead daily accounts receivable and billing operations to support accurate invoicing, timely collections, and strong financial performance.• Review customer billing activity, monitor outstanding balances, and drive consistent follow-up to accelerate payment resolution.• Investigate discrepancies where invoices are not paid , identify root causes, and coordinate corrective actions to reduce repeat issues.• Oversee entry and validation of billing data within company systems, ensuring completeness and readiness for internal review and processing.• Supervise, coach, and develop AR team members while providing direction on priorities, workload management, and departmental coverage.• Establish and refine procedures that improve workflow efficiency, strengthen internal controls, and support department goals.• Analyze billed and unbilled trends, aging performance, and collection results to identify risks and recommend operational adjustments.• Prepare recurring AR reports for accounting leadership, including clear commentary on account status, issues, and next steps.• Act as the main escalation point for billing disputes and delayed payments, collaborating with internal stakeholders and customers to resolve concerns.• Support audit requests and verify adherence to accounting procedures, addressing discrepancies quickly to reduce financial risk.
2026-05-20T00:00:00Z