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2 results for Compliance Manager in Wheaton, IL

Quality Control Manager

Chicago, IL
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
The salary range for this position is $80,000 - $85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Develop, administer, and continuously improve the call monitoring and quality assurance program. • Review recorded customer and client interactions to assess service quality, professionalism, accuracy, compliance, and adherence to company standards. • Develop, maintain, and periodically update quality scorecards, evaluation criteria, and testing methodologies for customer-facing teams. • Analyze customer experience trends, borrower feedback, complaint data, and quality review findings to identify opportunities for service improvements. • Develop recommendations that enhance customer satisfaction, first-call resolution, and overall service quality. • Monitor borrower complaints, escalation trends, and customer dissatisfaction indicators to identify root causes and recommend corrective actions. • Monitor customer interactions for compliance with CFPB servicing regulations, RESPA, FDCPA, FCRA, UDAAP, SCRA, and applicable client requirements. • Partner with Compliance to ensure quality reviews align with regulatory expectations and emerging risks. • Track remediation efforts and validate corrective actions to ensure deficiencies are effectively addressed. • Prepare and present quality assurance reports, trend analyses, risk assessments, and performance metrics to management and executive leadership.
2026-08-25T00:00:00Z

Internal Audit Manager

Chicago, IL
onsite
Permanent / Full Time
145000 - 155000 USD / Yearly
The salary range for this position is up to $145,000-$155,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Join the wave of finance professionals who are swapping their mundane 9-5s for fresh opportunities with Chicago’s top companies. About The Role The Internal Audit Business Process Manager is part of the North America Internal Audit team, to ensure compliance with Sarbanes-Oxley (SOX) requirements, identify and mitigate risks, strengthen internal controls, and improve business processes. This position also serves as a resource and advisor on process and control related matters. Excellent critical thinking, leadership and communication skills, and the ability to effectively and persuasively collaborate with all business and process areas are key components of this role. What You'll Accomplish<ul><li>Assist in developing and executing the annual internal audit plan, aligned with the company’s strategic objectives, industry best practices, and regulatory requirements</li><li>Assist in developing and maintaining Internal Audit methodology documentation, including: testing approach and templates, work programs, and reporting templates</li><li>Assist in performing risk assessments to identify key business, operational, and financial risks and ensure effective mitigation strategies are in place</li><li>Manage the end-to-end SOX program including scoping, walkthroughs, operating effectiveness testing remediation and reporting</li><li>Assist control owners in understanding how to successfully document and retain evidence of Information Used in Control (IUC) / Information Produced by Entity (IPE)</li><li>Understand Segregation of Duties and support in risk identification, monitoring, mitigation, and remediation</li><li>Analyze SOC 1 (System and Organizational Controls 1) Reports to assess the service organizations internal controls over financial reporting and ability to meet control objectives</li><li>Oversee the execution of audit and advisory reviews, including planning, fieldwork, and reporting, ensuring agreed-upon audit objectives are met and audit missions are properly managed. Scope includes: control testing, financial audits, operational audits, IT audits, and compliance reviews for all North American business</li><li>Prepare and present audit findings and recommendations to senior leadership through oral presentations and written reports, effectively communicating results, areas of concern, and proposed corrective actions</li><li>Monitor and report on the status of action plans agreed by management, and provide periodic reports on the status of internal audit activities, results, and progress against the annual audit plan</li><li>Coordinate and communicate with the external audit team</li><li>Stay updated with changes in laws, regulations, and accounting standards to ensure compliance and recommend necessary adjustments to internal control systems and processes</li><li>Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors</li></ul>
2026-07-30T00:00:00Z