<p>Robert Half's client in Franklin MA is looking for a fulltime bilingual (English/Spanish) customer service representative!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>- incoming calls/emails</p><p>- data entry</p><p>- order processing</p><p>- strong communication and follow-up skills</p><p>- working with internal teams and clients</p><p>- strong relationship management</p><p>- strong technical skill set</p><p>- bilingual is a must </p><p>- crm experience is a plus</p><p><br></p><p><br></p>
<p>A Banking client of ours who has an Insurance Agency in its portfolio is seeking an experienced Insurance Service Representative to support and grow our Property & Casualty insurance business. This role focuses on servicing existing clients, quoting new business, handling endorsements and renewals, and delivering exceptional member experiences.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Quote, bind, and service P&C insurance policies</li><li>Manage endorsements, renewals, billing, and registry transactions</li><li>Handle inbound calls, emails, and in-person member requests</li><li>Identify cross-sell and upsell opportunities</li><li>Partner with senior team members on remarkets and complex accounts</li><li>Meet service and turnaround standards (24–48 hours)</li></ul>