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2 results for It Desktop Support Specialist in West Des Moines, IA

Application Support Engineer

Des Moines, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a growing organization in Urbandale, Iowa on a contract-to-permanent basis. This position blends application support, client-facing service, and data-focused analysis to help users get the most value from a specialized web platform. The role is ideal for someone who can investigate issues, translate business needs into technical solutions, and communicate clearly with both customers and internal teams. Responsibilities: • Oversee day-to-day support for a web-based application by monitoring performance, identifying problems, and coordinating timely fixes with technical teams. • Guide new users through setup and adoption by delivering training, explaining platform functionality, and creating helpful support materials. • Address client questions and troubleshoot application issues with a strong focus on responsiveness, professionalism, and long-term user satisfaction. • Partner with developers and internal stakeholders to turn operational and customer needs into practical system improvements and feature updates. • Support transactional processes within the platform while maintaining data accuracy, consistency, and proper record integrity. • Extract and analyze platform data to produce meaningful reports and insights for clients as well as internal business users. • Prepare tailored reporting and conduct analytical reviews that help stakeholders evaluate patterns, trends, and business impacts. • Assist with regulatory reporting activities and provide documentation and data support during audit-related reviews with external parties.
2026-06-24T00:00:00Z

Tier 1 Technical Support

Johnston, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process. • Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories. • Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety. • Diagnose problems involving operating systems, business applications, and interface components to keep users productive. • Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed. • Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately. • Perform account support tasks in Active Directory, such as password resets and basic access assistance. • Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations. • Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices.
2026-07-07T00:00:00Z