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4 results for Help Desk Technician Ii in West Des Moines, IA

Ankeny, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Responsibilities:• Manage incoming incidents and service requests by assessing urgency, following established support procedures, and meeting service-level expectations.• Troubleshoot user issues with the help of remote access tools and diagnostic applications to restore service efficiently.• Provide on-site technical support when in-person assistance is needed, including desktop repairs, peripheral setup, and hardware replacement.• Install, configure, and maintain hardware and software across end-user devices and connected network equipment.• Deploy antivirus protection, monitor update status, and help maintain endpoint security standards.• Carry out routine preventative maintenance for workstations, printers, and related peripherals to support reliable performance.• Build productive working relationships with employees across departments to deliver responsive and thorough technical support.• Follow company safety and security guidelines while performing support activities and handling equipment.
2026-08-13T00:00:00Z

Ames, IA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Cable Technician to support underground fiber line locating activities in Ames, Iowa. This Long-term Contract position is ideal for someone who enjoys field-based work, values accuracy, and takes safety seriously while working around active construction and maintenance projects. The role focuses on identifying buried infrastructure, documenting findings clearly, and coordinating with on-site teams to help prevent service disruptions and excavation risks. Responsibilities: • Identify and mark underground fiber routes before excavation, repair, or installation work begins. • Review utility maps, field diagrams, and available records to determine the correct path of buried infrastructure. • Record completed locate activities accurately and maintain organized documentation for field and project reference. • Work closely with construction and maintenance crews to communicate marked areas and promote safe digging practices. • Perform field assignments outdoors across varying site and weather conditions while maintaining productivity and attention to detail. • Operate in accordance with established safety standards and follow required procedures on every job site.
2026-07-30T00:00:00Z

Ames, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Cable Technician to join our team in Ames, Iowa. In this Contract position, you will play a key role in installing, troubleshooting, and maintaining cable systems in commercial environments. The ideal candidate has hands-on experience and a strong understanding of industry standards, with a focus on delivering quality results. Responsibilities:• Install and route Cat 5 and Cat 6 cables in commercial settings, including new construction and renovation projects.• Follow industry standards to ensure proper cable installation and maintenance.• Perform conduit bending, cable testing, and troubleshooting using digital multi-meters.• Conduct networking issue diagnostics and resolve connectivity problems.• Assemble and install server racks, patch panels, and related equipment in network closets.• Execute fiber cable tasks such as anaerobic terminations, splicing, and working with SC and LC connectors.• Read and interpret schematic diagrams and line drawings to ensure accurate installations.• Maintain compliance with safety protocols and quality standards during all projects.• Collaborate with team members to complete projects efficiently and meet client expectations.
2026-08-07T00:00:00Z

Ankeny, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Responsibilities:• Deliver technical support for end users by diagnosing and resolving desktop, laptop, software, and peripheral issues in a timely manner.• Provide break/fix services for hardware and software problems, ensuring minimal disruption to business operations.• Prepare, configure, deploy, and replace end-user machines while supporting workstation setup and rollout activities.• Reimage devices and apply required updates to maintain system performance, security, and standardization.• Use remote support tools such as Bomgar to troubleshoot user issues and provide assistance without requiring an on-site visit.• Manage and document incidents and service requests through ServiceNow, maintaining accurate ticket details and follow-up actions.• Support device administration and endpoint configuration activities, including work performed through Microsoft Intune when needed.• Assist with user environment support across technologies such as Active Directory, Citrix, Dell hardware, Microsoft platforms, and Mac computers.
2026-08-10T00:00:00Z