Add your latest resume to match with open positions.

3 results for Help Desk Technician Ii in West Des Moines, IA

IT Computer Operator Specialist

West Des Moines, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Computer Operator Specialist to support overnight print operations and production monitoring for a leading life insurance organization in West Des Moines, Iowa. This Long-term Contract position is ideal for someone who is comfortable working in a structured production environment, ensuring print jobs are executed accurately and delivered on time. The person in this role will oversee scheduled output, keep printing equipment supplied and running efficiently, and respond quickly when issues arise to minimize disruption. IMPORTANT: Hours from 6:00am – 3:30pm Monday – Thursday, and 6:00 am – 11:00am on Friday. Responsibilities:• Oversee scheduled production activity by monitoring job workflows and verifying that overnight output is processed according to plan.• Prepare printers for daily operation by selecting and loading the appropriate paper stock and materials for each assignment.• Launch, track, and complete print runs while confirming output quality and ensuring all required documents are produced accurately.• Remove finished materials from equipment, organize hard-copy output, and distribute printed documents to the appropriate destination.• Identify printing or scheduling problems, perform basic troubleshooting steps, and escalate incidents promptly when additional support is needed.• Use production and office applications to review work status, document issues, and maintain clear communication with team members and stakeholders.• Maintain dependable attendance, manage shift responsibilities efficiently, and contribute to a collaborative work environment focused on timely results.
2026-08-20T00:00:00Z

Desktop Support / Service Desk Analyst | IT Support - FTE

Des Moines, IA
onsite
Permanent / Full Time
50000 - 75000 USD / Yearly
We are looking for a skilled, detail-oriented IT support specialist to join a team and provide responsive technical assistance to employees across a range of desktop and cloud-based technologies. This position offers the opportunity to support both onsite and remote users, resolve day-to-day technical issues, and contribute to a high-service IT environment. The ideal candidate brings strong troubleshooting ability, a service-oriented approach, and experience working with modern Microsoft tools and endpoint management platforms. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, software applications, and connectivity concerns in both Windows and macOS environments. • Diagnose and resolve issues involving Microsoft Azure, Intune, Microsoft 365, Google Workspace, user access, malware, and core networking services. • Provide both in-person and remote support while keeping users informed through clear communication and timely follow-up. • Manage user administration tasks across Active Directory, Azure AD, and Microsoft 365, including account setup, access changes, password support, and offboarding activities. • Support collaboration and communication tools such as Zoom, Webex, and other business meeting platforms. • Assist with endpoint protection and compliance efforts by supporting encryption, antivirus tools, patching, backup processes, and device management controls. • Prepare, configure, deploy, and maintain laptops, mobile hardware, and standard business applications for end users. • Create and update technical documentation, support procedures, and knowledge base content to improve service delivery. • Escalate advanced technical issues when appropriate and contribute to IT initiatives, rollout activities, and end-user instruction.
2026-09-03T00:00:00Z

Cable Technician

Ames, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Cable Technician to join our team in Ames, Iowa. In this Contract position, you will play a key role in installing, troubleshooting, and maintaining cable systems in commercial environments. The ideal candidate has hands-on experience and a strong understanding of industry standards, with a focus on delivering quality results. Responsibilities:• Install and route Cat 5 and Cat 6 cables in commercial settings, including new construction and renovation projects.• Follow industry standards to ensure proper cable installation and maintenance.• Perform conduit bending, cable testing, and troubleshooting using digital multi-meters.• Conduct networking issue diagnostics and resolve connectivity problems.• Assemble and install server racks, patch panels, and related equipment in network closets.• Execute fiber cable tasks such as anaerobic terminations, splicing, and working with SC and LC connectors.• Read and interpret schematic diagrams and line drawings to ensure accurate installations.• Maintain compliance with safety protocols and quality standards during all projects.• Collaborate with team members to complete projects efficiently and meet client expectations.
2026-08-07T00:00:00Z