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3 results for Help Desk Technician Ii in West Des Moines, IA

Tier 1 Technical Support

Johnston, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process. • Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories. • Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety. • Diagnose problems involving operating systems, business applications, and interface components to keep users productive. • Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed. • Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately. • Perform account support tasks in Active Directory, such as password resets and basic access assistance. • Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations. • Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices.
2026-07-07T00:00:00Z

Technical Operations Analyst

West Des Moines, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Technical Operations Analyst to support a life insurance team in West Des Moines, Iowa through a Long-term Contract engagement. This position focuses on strengthening day-to-day operations by creating structure, improving coordination, and maintaining the processes and documentation that help the team operate efficiently. The ideal candidate is comfortable working across functions, managing multiple priorities at once, and stepping into evolving assignments with a practical, solutions-oriented approach. Responsibilities: • Oversee recurring operational activities that keep the team organized, aligned, and moving forward on priority work. • Develop, maintain, and refine documentation, procedures, and governance materials to improve consistency and team effectiveness. • Partner with stakeholders across business and technical groups to coordinate deliverables, resolve blockers, and support smooth execution. • Track operational metrics, dashboards, and reporting to provide visibility into performance, risks, and progress. • Help identify process gaps and recommend improvements that reduce inefficiencies and strengthen operational controls. • Support management of operational initiatives by balancing short-term assignments with longer-running efforts across the team. • Contribute to risk awareness by monitoring operational issues and helping maintain sound reporting and control practices. • Assist with budget-related tracking, coordination activities, and other administrative operations that support team objectives.
2026-06-26T00:00:00Z

Cable Technician

Ames, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Cable Technician to join our team in Ames, Iowa. In this Contract to permanent position, you will play a key role in installing, troubleshooting, and maintaining cable systems in commercial environments. The ideal candidate has hands-on experience and a strong understanding of industry standards, with a focus on delivering quality results. Responsibilities: • Install and route Cat 5 and Cat 6 cables in commercial settings, including new construction and renovation projects. • Follow industry standards to ensure proper cable installation and maintenance. • Perform conduit bending, cable testing, and troubleshooting using digital multi-meters. • Conduct networking issue diagnostics and resolve connectivity problems. • Assemble and install server racks, patch panels, and related equipment in network closets. • Execute fiber cable tasks such as anaerobic terminations, splicing, and working with SC and LC connectors. • Read and interpret schematic diagrams and line drawings to ensure accurate installations. • Maintain compliance with safety protocols and quality standards during all projects. • Collaborate with team members to complete projects efficiently and meet client expectations.
2026-07-07T00:00:00Z