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15 results for Customer Service Manager in West Des Moines, IA

Underwriter

Urbandale, IA
onsite
Temporary to Hire
21.00 - 25.00 USD / Hourly
Robert Half is partnering with a well-regarded organization in West Des Moines, Iowa to hire an Underwriter I on a contract-to-permanent basis. This opportunity is well-suited for someone with strong customer service experience who is interested in building a long-term career in the insurance industry. While an insurance license is not required to start, candidates must be willing to obtain their Property & Casualty license and demonstrate curiosity, accountability, and a desire to learn underwriting fundamentals.What You’ll Be Responsible For:<ul><li>Assist with underwriting support by reviewing and organizing new business submissions and renewal requests.</li><li>Evaluate account details and identify potential risks by following established underwriting guidelines and procedures.</li><li>Generate and distribute quotes and related documentation, ensuring accuracy and completeness.</li><li>Support underwriting decisions by gathering information, flagging discrepancies, and escalating items as appropriate.</li><li>Provide ongoing account servicing support, including assisting with changes, renewals, and general inquiries.</li><li>Communicate professionally with internal teams and carrier partners to ensure smooth workflows and timely responses.</li></ul>Take the next step in your career and apply to this underwriting opportunity today through the Robert Half website, or call us at 515.706.4974 to learn more
2026-04-16T20:38:46Z

Desktop Support Analyst

Ankeny, IA
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Desktop Support Analyst to deliver reliable onsite technical assistance for end users in Moline, Illinois within the Financial Services industry. This Long-term Contract position is ideal for someone who is comfortable working in a Windows-based environment, supporting banking-related hardware, and providing clear, customer-focused communication. The person in this role will help keep end-user technology operational during validation activities, deployment efforts, and launch support while maintaining accurate documentation throughout the support process. Responsibilities: • Provide onsite desktop support for end users by diagnosing and resolving hardware, software, and access-related issues in a Windows 10 environment. • Prepare, configure, image, and deploy desktops and related devices to support user readiness for scheduled validation sessions and operational events. • Support banking equipment such as receipt printers, check scanners, driver license scanners, and other peripheral devices to ensure proper functionality. • Assist with device setup, testing, and readiness checks before key support events, helping users transition smoothly into production activities. • Respond to service desk tickets and technical requests with a strong focus on timely resolution, clear updates, and minimal disruption to frontline teams. • Participate in cutover and go-live support activities by providing hands-on troubleshooting and immediate end-user assistance as issues arise. • Document incidents, resolutions, device statuses, and recurring problems thoroughly to support tracking, follow-up, and knowledge sharing. • Use tools such as Active Directory and remote support utilities to manage user access and resolve desktop issues efficiently. • Provide post-deployment and post-launch support to stabilize the user environment and address outstanding technical concerns.
2026-04-23T16:58:47Z

Underwriter I

Urbandale, IA
onsite
Temporary to Hire
22.00 - 24.00 USD / Hourly
Robert Half is working with a reputable company in the Urbandale, Iowa area to fill an Underwriter I position. This is a contract-to-permanent opportunity offering an excellent chance to build underwriting experience while supporting core underwriting and account management operations. No insurance license is required for this role. The ideal candidate is detail-oriented, motivated, and capable of independent learning while maintaining a strong commitment to accuracy and customer service.Responsibilities:<ul><li>Review and process new and renewal applications to support underwriting operations.</li><li>Evaluate risks and pricing by applying established underwriting guidelines and rating rules.</li><li>Prepare and issue quote documents with a high level of accuracy and attention to detail.</li><li>Provide recommendations to carriers based on logical and precise analysis of accounts.</li><li>Deliver ongoing account management support across multiple programs or products.</li><li>Ensure compliance with regulatory standards, internal policies, and transparency requirements.</li><li>Manage workload efficiently by meeting service level agreements (SLAs) and production goals.</li><li>Assist with various projects as assigned to support overall team objectives.</li></ul>Please apply through our Robert Half website or call 515.706.4974.
2026-04-16T19:53:43Z

Entry-level Underwriter

Urbandale, IA
onsite
Temporary to Hire
21.00 - 25.00 USD / Hourly
Looking to move into a professional, client-facing career with long-term growth? This is an entry-level underwriting opportunity where you’ll be trained, licensed, and developed into a risk evaluation specialist—working directly with brokers and business clients across industries like engineering and finance. You’ll gain real responsibility, build analytical skills, and grow into a stable, in-demand career. What You’ll Do<ul><li>Review and evaluate applications for professional liability insurance</li><li>Work with brokers to gather information and support policy decisions</li><li>Assist with quoting, rating, and binding policies</li><li>Maintain and service client accounts</li><li>Learn underwriting guidelines and apply them to real business scenarios</li><li>Collaborate with internal teams across multiple programs</li></ul>If you are looking to start or grow in your underwriting career, please apply today! Please apply through our Robert Half website or call 515.706.4974.
2026-04-16T19:38:42Z

Project Manager/Sr. Consultant

West Des Moines, IA
onsite
Temporary to Hire
- USD / Hourly
We are looking for a skilled Project Manager/Sr. Consultant to lead project planning, execution, and delivery for business and technology initiatives. This contract position with permanent potential is ideal for someone who can coordinate cross-functional teams, manage timelines and budgets, and keep stakeholders informed throughout the project lifecycle. The role requires a strong foundation in IT project management, the ability to balance multiple priorities, and a focus on delivering high-quality outcomes that align with business goals. Responsibilities: • Partner with leadership and key stakeholders to shape project goals, define deliverables, and confirm the overall scope of work. • Build and maintain comprehensive project plans that outline tasks, milestones, dependencies, timelines, and resource needs. • Track progress against established schedules and make adjustments as priorities, risks, or business needs change. • Coordinate communication across business users, quality assurance teams, development groups, and external partners to support successful execution. • Create and organize project documentation, records, and status materials to ensure information is accurate, secure, and accessible. • Oversee project performance to help ensure deadlines, budget expectations, and quality standards are consistently achieved. • Review completed work with project participants on a regular basis to confirm alignment with requirements and performance expectations. • Support vendor or consultant engagement activities, including selection, coordination, and ongoing oversight when outside support is needed. • Evaluate project results against defined success measures and share outcomes, lessons learned, and recommendations with stakeholders.
2026-05-14T15:28:46Z

Underwriter II

Urbandale, IA
onsite
Temporary to Hire
25.00 - 27.00 USD / Hourly
Robert Half is recruiting an Underwriter I for a respected organization in Urbandale, Iowa, offering a contract-to-permanent opportunity for a licensed underwriting professional. This role is ideal for someone who enjoys evaluating risk, producing accurate quotes, and supporting account teams in a fast-paced environment. Responsibilities <ul><li>Support underwriting functions by reviewing and processing new business submissions and renewal applications.</li><li>Assess exposure, risk selection, and pricing using established underwriting guidelines, rating rules, and internal procedures.</li><li>Develop and deliver accurate quotes and documentation, ensuring completeness and attention to detail.</li><li>Assist with ongoing account servicing and management across multiple programs and/or products.</li><li>Maintain strong quality control by ensuring adherence to regulatory requirements, internal standards, and documentation expectations.</li></ul>Please go to our Robert Half website to apply today! You can also contact 515.706.4974.
2026-04-16T20:13:43Z

Administrative Assistant

Des Moines, IA
onsite
Temporary to Hire
23.50 - 25.00 USD / Hourly
We are looking for an Administrative Assistant to support daily office operations and provide dependable coordination for their office in Des Moines, Iowa. This contract position with the potential to become permanent is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities with accuracy, and communicates professionally across a range of administrative tasks. The right candidate will bring strong organizational skills, sound judgment, and advanced proficiency with Microsoft Office tools to help keep workflows efficient and well organized. Responsibilities:• Provide day-to-day administrative support for office leadership and assist field personnel with a wide range of operational needs.• Handle incoming calls and emails, respond to routine inquiries, and direct requests to the appropriate contacts in a timely manner.• Maintain accurate records through data entry, document updates, and organized tracking of important information.• Coordinate calendars, schedule appointments, and help arrange meetings and other business activities as needed.• Prepare, format, and revise correspondence, reports, spreadsheets, and presentations using Microsoft Word, Excel, Outlook, and PowerPoint. Administrators looking for their next career move, please apply today! Please apply through our Robert Half website or call 515.706.4974!
2026-05-04T20:13:45Z

Sr. Financial Analyst

Ankeny, IA
onsite
Permanent / Full Time
85000.00 - 95000.00 USD / Yearly
We are looking for a Senior Financial Analyst to join a growing organization in Iowa. This position is ideal for someone in finance who combines strong analytical thinking with advanced data skills to deliver meaningful business insights. The role partners closely with finance and operations leaders to evaluate performance, improve reporting accuracy, and support planning decisions across the business. Responsibilities: • Analyze monthly financial results across multiple sites and translate findings into clear performance insights for leadership. • Research significant fluctuations in revenue, costs, and margins, then prepare explanations and recommendations for management review. • Oversee reporting and analytics platforms, ensuring dashboards and related tools remain reliable, accurate, and useful for business users. • Review underlying data for completeness and consistency to help identify operational trends and opportunities for efficiency improvements. • Provide managers with KPI reporting, ad hoc analysis, and decision-support metrics that guide day-to-day and strategic planning. • Contribute to the annual budgeting process by assisting with forecasts, assumptions, and financial planning models. • Work cross-functionally with finance and operations teams to assess profitability, evaluate customer pricing, and support special analytical projects.
2026-05-14T22:33:46Z

Tier 1 Helpdesk | Technical Support

West Des Moines, IA
onsite
Temporary / Contract
- USD / Hourly
We are looking for a customer-focused Tier 1 Helpdesk specialist to provide frontline technical assistance for users in West Des Moines, Iowa. This Long-term Contract position is ideal for someone with at least 1 year of experience supporting Microsoft-based environments and resolving everyday hardware and software issues. The person in this role will handle incoming support requests, troubleshoot Windows systems, and help maintain reliable end-user technology services. Responsibilities: • Respond to incoming service desk requests and provide timely first-level technical support for end users • Diagnose and resolve common issues involving Microsoft Windows, Windows 10, and standard desktop applications • Support user account tasks in Active Directory, including routine access and password-related assistance • Troubleshoot laptop hardware concerns and coordinate appropriate fixes or escalations when needed • Prepare, deploy, and maintain laptop images to support consistent device setup and performance • Assist with remote support sessions using Remote Desktop tools to resolve user issues efficiently • Provide basic support for device management platforms such as Intune and Microsoft Configuration Manager (MECM) • Document troubleshooting steps, resolutions, and ticket updates clearly within the service desk system
2026-05-15T14:38:44Z

NOC Technician

Ames, IA
onsite
Temporary to Hire
- USD / Hourly
We are looking for a NOC Technician to join a hi-tech engineering team in Iowa in a contract-to-permanent role. This position supports network and telecommunications infrastructure by installing, testing, maintaining, and restoring equipment across a variety of site environments. The ideal candidate is comfortable working hands-on with cabling and network hardware while responding quickly to service issues and maintaining reliable system performance. Responsibilities: • Install, configure, and verify telecommunications and network equipment at customer locations, carrier sites, and business facilities. • Troubleshoot service interruptions by accessing switches and related systems, then carry out corrective actions to restore connectivity and performance. • Perform copper and fiber cabling work, including routing, termination, splicing, fault identification, testing, and repair. • Complete preventive maintenance and operational checks to keep communication infrastructure functioning efficiently and reduce downtime. • Adjust equipment settings, replace defective components, and validate repairs through functional testing before returning systems to service. • Maintain accurate service documentation covering installations, maintenance activity, repairs, and test results for reporting purposes. • Explain equipment operation and basic care to end users or clients to support proper use after installation or service. • Coordinate parts and materials needed for repair work and manage tasks effectively to meet service schedules. • Support network standards and established procedures while escalating complex technical issues to senior engineering or operations teams when needed.
2026-05-12T17:38:45Z

Staff Accountant

West Des Moines, IA
onsite
Permanent / Full Time
70000.00 - 80000.00 USD / Yearly
We are looking for a detail-oriented Staff Accountant to join a well-established global organization in West Des Moines, Iowa. This position plays an important role in maintaining accurate financial records, supporting daily accounting operations, and helping ensure timely month-end and year-end reporting. The ideal candidate brings strong analytical skills, sound judgment, and a solid background in general ledger activity, reconciliations, and account review. Responsibilities: • Oversee accounts receivable activities by monitoring collections, preparing customer account statement distributions, and administering related return and late fee processes. • Conduct detailed analysis of receivable balances to identify trends, resolve discrepancies, and support accurate customer account reporting. • Examine personal property declarations and sales tax documentation prepared by entry-level staff to confirm accuracy and compliance. • Lead daily bank reconciliation efforts and support cash position tracking to help anticipate short-term funding requirements. • Review and post general ledger batch activity each day to maintain accurate and timely financial records. • Coordinate month-end closing tasks, including balance sheet account verification, selected income statement analysis, inventory reconciliation, tax depreciation review, and explanation of financial variances. • Assist with year-end reporting by preparing supporting documentation for financial and tax audit requests. • Maintain recurring journal entries, monitor prepaid and accrued account activity, and keep depreciation schedules for non-leased assets up to date.
2026-04-30T18:44:08Z

Accountant

Des Moines, IA
onsite
Permanent / Full Time
52000.00 - 62000.00 USD / Yearly
Ready to put your accounting education or early career experience to work outside of a traditional desk-only role? Want to actually see how numbers tie to real projects—buildings, renovations, and work you can point to and say “I helped make that happen”?We’re partnering with a well-established, locally respected construction company looking to add an Accountant to their close‑knit accounting team. This is an awesome opportunity for someone early in their career who’s eager to learn, ask questions, and grow into construction accounting with strong mentorship. Why This Role Is Great Early in Your Career<ul><li>Learn project accounting from the ground up</li><li>Hands-on exposure to real projects (not just journal entries)</li><li>Cross‑training across accounting functions</li><li>Work closely with Project Managers, operations, and leadership</li><li>Long‑term mindset: training, stability, and career growth</li></ul>What You’ll Be DoingYou’ll be trained step‑by‑step—construction accounting experience is not required (although it is a bonus of course).<ul><li>Learn and support job costing across multiple active projects</li><li>Assist with accounts payable and receivable</li><li>Help prepare client and project billings</li><li>Track and reconcile project costs with strong attention to detail</li><li>Partner with Project Managers & field teams to keep projects financially on track</li><li>Gain cross‑functional experience across accounting over time</li></ul>Culture & Team Environment<ul><li>Family-oriented, collaborative accounting team</li><li>Leadership is accessible and supportive</li><li>Strong training & mentorship (expect a learning curve—it’s normal)</li><li>People help where help is needed</li><li>Integrity, accountability, and long-term commitment are taken seriously</li></ul>
2026-04-29T14:18:43Z

Accountant

Indianola, IA
onsite
Permanent / Full Time
60000.00 - 75000.00 USD / Yearly
Are you an experienced accountant who enjoys rolling up your sleeves, owning your workload, and working closely with clients? Do you know payroll, understand accounting fundamentals beyond debits and credits, and appreciate a firm where people actually talk to each other in person? If that sounds like you, keep reading. We’re partnering with a well-established, locally rooted CPA and accounting firm known for long tenure, loyal clients, and a genuine family-oriented culture. This is a hands-on accounting role supporting a portfolio of ~15–20 clients, with a heavy focus on day-to-day accounting and payroll. You’ll work independently while collaborating closely with leadership and clients in the office in Indianola. What You’ll Be Doing<ul><li>Client-based accounting and bookkeeping services</li><li>Payroll processing, including W-2s, payroll taxes, and filings</li><li>General ledger work, reconciliations, and month-end support</li><li>Supporting multiple entities and industries at once</li><li>Communicating directly with clients and internal team members</li><li>Using QuickBooks (Desktop & Online) and payroll systems</li><li>Participating in cross-training and supporting team coverage as needed</li></ul>Schedule & Flexibility<ul><li>Standard hours: 8:00–5:00</li><li>Memorial Day–Labor Day: Half-day Fridays</li><li>January busy season includes some Saturdays (accounting staff only)</li><li>Remote access available for rare, one-off situations after trust is built</li></ul>
2026-04-29T14:04:05Z

AI / Web Senior Software Developer - Direct Hire PERM

Des Moines, IA
onsite
Permanent / Full Time
100000.00 - 125000.00 USD / Yearly
AI Software Application DeveloperLocation: Des Moines, IowaSchedule: Full-time, onsite 5 days / week with flexibility!Up to $125,000k BASE Our client is seeking an AI Software Developer to join a growing technology team in Des Moines. This is a permanent, full-time opportunity for a developer who enjoys building solutions, connecting systems, and applying modern tools in practical ways. This role is fully onsite in a cool convenient updated office environment WITH AMMENITIES!!This position offers the chance to work in a fast-moving setting where you can help shape applications, improve integrations, and contribute to forward-thinking development initiatives involving AI, APIs, and modern programming technologies.What You’ll Do<ul><li>Design, build, and enhance business applications using a mix of Python, C#, JavaScript, and SQL</li><li>Create and support integrations between internal and external systems</li><li>Develop and maintain APIs and web services, including both REST and SOAP-based services</li><li>Write efficient SQL code and improve database performance through query tuning and optimization</li><li>Support data movement, transformation, and modeling across multiple platforms</li><li>Help evaluate technical solutions with a practical build-versus-buy mindset</li><li>Work with AI-enabled tools and modern automation capabilities to improve development workflows and application functionality</li><li>Assist with middleware and integration processes, including authentication and secure API connectivity</li><li>Partner with internal stakeholders to identify technical needs and deliver scalable solutions</li></ul>What We’re Looking For<ul><li>Experience developing applications in Python and/or C#</li><li>Strong understanding of SQL development, database querying, and performance optimization</li><li>Experience modern JavaScript</li><li>Experience building or consuming RESTful APIs and web services</li><li>Familiarity with SOAP, system integrations, and data exchange processes</li><li>Background in data modeling, data transformation, and integration patterns</li><li>Exposure to API security methods, including API key authentication</li><li>Experience with ETL processes, Dell Boomi, or similar integration platforms is highly preferred</li><li>Interest in using AI in a hands-on software development environment</li><li>Collaborative team environment with strong opportunity to contribute and build</li></ul>This is a AI Web Software Developer Direct Hire position up to $125k BASE PLUS Bonus + SOLID BENEFITS! For immediate / confidential consideration on this Direct Hire IT opportunity, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, Iowa & Nebraska @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger – My direct email address is on my LinkedIn profile.
2026-05-15T13:03:55Z

Tax Staff - Public

Indianola, IA
onsite
Permanent / Full Time
75000.00 - 85000.00 USD / Yearly
We are looking for an experienced tax specialist to join a local public accounting firm serving clients in Iowa. This position offers the opportunity to work with individuals, small businesses, and corporate organizations on tax compliance and advisory matters while contributing to a collaborative, client-focused environment. The ideal candidate brings strong technical tax knowledge, sound judgment, and a commitment to delivering accurate, timely work. Responsibilities: • Prepare and examine federal and state tax filings for individual, business, and corporate clients to ensure completeness and accuracy. • Advise clients on tax-saving opportunities and planning considerations that align with current regulations and long-term financial goals. • Communicate directly with clients to collect financial information, clarify tax matters, and provide responsive, thorough support throughout the engagement process. • Research complex tax questions and summarize practical recommendations for firm leadership and clients. • Review work prepared by less experienced staff members and provide guidance that supports quality standards and technical development. • Strengthen departmental efficiency by identifying ways to refine tax workflows, improve documentation, and reduce errors. • Monitor changes in federal and state tax rules and apply updated guidance to client engagements and compliance activities.
2026-04-27T18:53:46Z