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27 results for Customer Service Manager in West Des Moines, IA

Customer Service Representative
  • West Des Moines, IA
  • remote
  • Temporary
  • 17.10 - 19.80 USD / Hourly
  • <p>Robert Half is looking for a skilled customer service representative to help out a company in the insurance industry. In this vital role, you'll become the primary point of contact for their esteemed customers. Handling inbound calls and processing claims, you will have the compelling opportunity to provide unparalleled customer support, helping to resolve issues swiftly and effectively. This offers a unique chance to make a tangible difference in customers' experiences. This opportunity is located in West Des Moines, IA. This is a remote opportunity, but all candidates must be located in the Des Moines area.</p><p> </p><p>Responsibilities:</p><ol><li>Manage large amounts of incoming calls</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ol><p> </p><p>If you are looking to make a difference in customers everyday lives, this is the opportunity for you! PLEASE APPLY TODAY via our Robert Half website or call at 515.244.2500.</p>
  • 2025-09-12T21:18:59Z
Application Support Engineer
  • Des Moines, IA
  • onsite
  • Permanent
  • - USD / Yearly
  • Position: IT SUPPORT ANALYST - DIRECT HIRE - PERMANENT<br>Location: Des Moines, IA (ON-SITE)<br>Salary: $60,000 - $70,000 base annual salary + Exceptional Benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>If you are an IT Professional that has been called a "jack of all trades" and thrive on providing excellent end user customer support, enjoy variety in your work, collaborating with a small technical team, and continuing to learn and expand your skills, then this is the direct hire permanent position for you.<br><br>Our client organization is seeking an IT SUPPORT ANALYST. In this role you will spend half your time supporting non-technical end users on questions using third-party proprietary software systems. You will have exceptional listening, trouble-shooting, and customer service skills. The other half of your time will be spent trouble shooting various hardware, software, or application issues AND have the opportunity to apply your data analysis and reporting skills and continue to grow and expand on those.<br><br>This is not your cookie cutter position. It is unique and exciting opportunity to join a philanthropic organization, work with high caliber professionals, and deliver quality IT support to non-technical end users while expanding your data analysis and reporting skills. And much more opportunities on the horizon. If this sounds like you, contact me today to learn more.<br><br>Requirements:<br> · 5+ years of a combination of basic hardware, software, and end user support. Supporting legacy systems and newer web mobile applications as well.<br> · Any experience and exposure to SQL, Python, R, Power BI or Tableau is a plus.<br> • Excellent communication, end-user customer service and collaboration is required. <br> <br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
  • 2025-09-02T16:24:06Z
Dealer Support Representative
  • Johnston, IA
  • remote
  • Temporary
  • 22.00 - 24.00 USD / Hourly
  • <p><strong>We're Hiring: Dealer Support Representative (John Deere ExpertConnect Team)</strong></p><p> <em>Two Onsite Roles | Day Shift – Approx. 8 AM–5 PM</em></p><p> <em>Approved Through October 2026 with Strong Extension Potential</em></p><p>Are you ready to make an impact in a role that combines cutting-edge technology, exceptional customer support, and innovation? Partnered with Robert Half—<strong>the world’s largest specialized talent solutions firm</strong>—this opportunity places you with a globally recognized brand: John Deere.</p><p> </p><p>At Robert Half, we’ve built our reputation by connecting skilled professionals like you with leading companies. Our high ethical standards, innovation, and personalized solutions ensure you’re not just starting another job—you’re embarking on a <strong>rewarding career move</strong>.</p><p><strong> </strong></p><p><strong>Why This Role Stands Out</strong></p><p>We know you have options, so we’ve crafted this role and relationship with <strong>you</strong> in mind. Here’s why this position, backed by Robert Half, is worth a look:</p><ul><li><strong>Stability Through 2026 & Beyond:</strong> A long-term contract in partnership with a trusted and iconic brand, with potential extensions that give you room to grow.</li><li><strong>Work with a Leader in Innovation:</strong> You’ll become part of an organization known for driving transformative solutions in agriculture and construction.</li><li><strong>Professional Support:</strong> With Robert Half, you’re never alone. We provide the resources you need to succeed—before, during, and after this role.</li></ul><p><strong>What You’ll Do</strong></p><p>As a <strong>Dealer Support Representative</strong>, you’ll be the first line of support for John Deere dealers navigating their <strong>ExpertConnect</strong> ticketing system. Your key responsibilities will include:</p><ul><li><strong>Frontline Assistance:</strong> Respond to inquiries and troubleshoot issues primarily through chat, as well as by phone, email, or MS Teams when needed.</li><li><strong>Problem Solving & Escalation:</strong> While solving many issues independently, you’ll know when to escalate complex challenges to Tier 2 teams.</li><li><strong>Collaboration:</strong> Work alongside dealer success associates, product managers, and other stakeholders to ensure a seamless dealer experience.</li><li><strong>Feedback Sharing:</strong> Capture dealer insights and share feature requests to help evolve the platform.</li></ul><p>Connect with our team TODAY by calling (563) 359-3995! Lydia, Erin and Christin are great points of contact for this role.</p>
  • 2025-08-27T14:59:01Z
ERP - Business Analyst / Project Manager
  • Des Moines, IA
  • onsite
  • Permanent
  • - USD / Yearly
  • Position: Business Analyst / Project Manager - Manufacturing ERP<br> Location: Des Moines, IA - Onsite<br> Salary: up to $85,000 base annual salary plus exceptional benefits<br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br> Are you a proactive problem-solver with ERP experience in a manufacturing environment? A leading company in Des Moines is seeking a Business Analyst / Project Manager to support a major ERP initiative. This is a permanent, onsite role with excellent benefits and growth potential.<br> What You’ll Do:<br> ○ Coordinate ERP-related tasks and timelines across departments<br> ○ Communicate with vendors and internal teams to ensure project milestones are met<br> ○ Document system customizations and changes<br> ○ Support operations teams (accounting, HR, purchasing, customer service)<br> What You Bring:<br> ○ ERP experience (any system)<br> ○ Background in manufacturing environments<br> ○ Strong communication, documentation, and organizational skills<br> ○ Ability to keep projects on track and stakeholders informed<br> Ready to lead from the ground floor of a major ERP transformation? Apply now and bring your ERP expertise to a team that values initiative and impact.<br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
  • 2025-08-17T17:49:12Z
Customer Account Specialist
  • Johnston, IA
  • onsite
  • Temporary
  • 20.00 - 21.00 USD / Hourly
  • <p>Are you an excellent communicator with a drive to help others and solve problems? We are partnering with John Deere Financial in Johnston, Iowa to find their next Customer Account Specialist! You will be part of a team that helps customers find solutions while building long-term relationships. This opportunity perfect for strong communicators who are eager to learn and grow in a professional environment!</p><p><br></p><p>Reach out to our team at (563) 359-3995 for more information - Christin, Erin, and Lydia are great points of contact!</p><p><br></p><p>Position Details:</p><p>Location: Onsite – Johnston, IA</p><p>Schedule: Shifts scheduled between 6:55 AM – 6:05 PM to cover operating hours (7:00 AM – 6:00 PM)</p><p>Duration: 1-year contract with the potential for extension</p><p>Visa Sponsorship: Not available now or in the future</p><p><br></p><p>What You’ll Do:</p><p>As a Customer Account Specialist, you’ll support customers with delinquent accounts by identifying issues, educating them on solutions, and guiding them toward resolution—all while maintaining positive relationships.</p><p><br></p><p>Key Responsibilities:</p><p>- Communicate with customers via phone to resolve overdue accounts</p><p>- Negotiate payment plans within established policies</p><p>- Review account and payment history</p><p>- Update and verify customer information</p><p>- Assist with misapplied payments and escalate issues as needed</p><p>- Ensure compliance with federal/state regulations and company policies</p>
  • 2025-08-22T20:29:20Z
Credit Manager
  • Des Moines, IA
  • onsite
  • Permanent
  • 90000.00 - 110000.00 USD / Yearly
  • We are looking for an experienced Credit Manager to lead our credit and collections operations in Des Moines, Iowa. This role is essential in evaluating customer creditworthiness, setting credit limits, and developing strategies to minimize credit risk while fostering positive relationships with clients. The ideal candidate will have a strong background in financial analysis, leadership, and risk management.<br><br>Responsibilities:<br>• Lead and manage a team of credit and collections professionals, providing guidance, training, and performance evaluations.<br>• Oversee accounts receivable processes, including monitoring aging reports and ensuring timely collection efforts.<br>• Analyze customer financial data, credit histories, and payment trends to assess creditworthiness and set appropriate credit limits.<br>• Develop and enforce credit policies and procedures to mitigate risk and optimize cash flow.<br>• Collaborate with Sales and Customer Service teams to address billing discrepancies and maintain strong client relationships.<br>• Prepare detailed reports and metrics on credit risk, collections performance, and accounts receivable status for senior management.<br>• Identify and implement process improvements and automation tools to enhance operational efficiency.<br>• Approve or recommend credit terms for new and existing customers, ensuring compliance with company policies.<br>• Coordinate with external collection agencies to recover overdue accounts when necessary.
  • 2025-08-22T15:18:45Z
IT Desktop & Help Desk Support Specialist - FTE
  • Ames, IA
  • onsite
  • Permanent
  • 45000.00 - 55000.00 USD / Yearly
  • <p>New PERMANENT FTE position with IMMEDIATE BENEFITS with a Growing Company !! </p><p>IT Desktop & Help Desk Support Specialist – Direct Hire Opportunity</p><p>Location: Hybrid ONSITE in Ames, Iowa </p><p>Compensation: Up to $55,000 base annual salary + excellent benefits package</p><p>Desktop Support / IT Support / Help Desk </p><p>This hybrid role offers a balance of technical challenge, mentorship-driven leadership, and career-building experiences. As part of the team, you’ll work with enterprise-level systems—including Microsoft 365, networking infrastructure, ERP platforms, and cloud technologies—while building a foundation for technical growth! </p><p>Why This Opportunity Stands Out:</p><p>• Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions.</p><p>• Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow.</p><p>• Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting.</p><p>Key Responsibilities:</p><p>• Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems.</p><p>• Manage and triage incoming IT support tickets while providing Tier 1 assistance.</p><p>• Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests.</p><p>• Deploy and configure workstations, peripherals, and audio/visual equipment.</p><p>• Provide support for ERP system access and address printing-related issues.</p><p>• Maintain IT documentation, SOPs, and create a searchable knowledge base.</p><p>• Track inventory of IT assets and coordinate vendor repairs as needed.</p><p>What You’ll Bring to the Role:</p><p>• 1–2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles</p><p>• Certifications are a HUGE plus!  </p><p>• “Hit the ground running” working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN).</p><p>• Strong communication skills with an IT support, customer-centric approach.</p><p>Bonus Points:</p><p>• An associate degree in Information Technology or a related field.</p><p>• Familiarity with Intune, Azure, Windows Server, or ERP platforms.</p><p>• Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.</p><p>To Apply Direct to me </p><p>If you are eager to discuss this permanent position, please send a message to Carrie Danger on LinkedIn or email your resume directly. You can also contact Carrie via Office # at 515-259-6876 or mobile # at 515-991-0863. Alternatively, take advantage of the one-click application feature on our Robert Half website. Please note: No third-party inquiries or C2C candidates will be considered for this role, and our client cannot provide sponsorship – MUST HAVE EAD, Green Card, or US Citizen Status / No OPT or H1b.</p>
  • 2025-09-11T16:18:56Z
Desktop Support Analyst
  • Ames, IA
  • onsite
  • Permanent
  • - USD / Yearly
  • Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
  • 2025-09-09T01:24:35Z
Desktop Support Analyst
  • Ellsworth, IA
  • onsite
  • Permanent
  • - USD / Yearly
  • Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
  • 2025-09-09T01:28:45Z
Senior Payroll Specialist
  • Des Moines, IA
  • onsite
  • Permanent
  • 60000.00 - 85000.00 USD / Yearly
  • <p>Are you an experienced payroll professional looking to advance your career with a reputable organization? We are seeking a <strong>Senior Payroll Specialist</strong> to join a dynamic team and play a key role in ensuring accurate and timely payroll processing. If you have a passion for problem-solving, process improvement, and compliance, this opportunity is perfect for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Payroll Processing:</strong> Manage and oversee end-to-end payroll processing for a large employee base (including multi-state or international payroll, if applicable).</li><li><strong>Compliance Management:</strong> Ensure adherence to federal, state, and local laws and regulations governing payroll.</li><li><strong>Reporting & Auditing:</strong> Generate payroll reports for management and audit purposes while identifying and resolving discrepancies.</li><li><strong>Tax Filings:</strong> Manage payroll tax filings, deductions, and reconciliations to ensure accuracy and timeliness.</li><li><strong>System Expertise:</strong> Work with HRIS and payroll/ERP systems (e.g., Workday, UKG, ADP, Ceridian) to troubleshoot issues and streamline workflows.</li><li><strong>Process Improvement:</strong> Identify opportunities to optimize payroll processes and implement best practices.</li><li><strong>Employee Relations:</strong> Assist employees in resolving payroll-related questions and concerns professionally.</li><li><strong>Collaboration:</strong> Work closely with HR, Accounting, and Finance teams to ensure seamless payroll operations.</li></ul>
  • 2025-08-22T15:38:43Z
Bookkeeper
  • Des Moines, IA
  • onsite
  • Permanent
  • 60000.00 - 70000.00 USD / Yearly
  • <p>We are seeking a detail-oriented and adaptable <strong>Bookkeeper</strong> to join our team, supporting a diverse portfolio of clients. This role will involve standard bookkeeping duties, including general accounting tasks and payroll processing, while allowing opportunities for cross-training to expand your skills. If you enjoy working with a variety of clients, thrive on organization, and have expertise with QuickBooks, we’d love to hear from you!</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>General Bookkeeping:</strong> Manage day-to-day bookkeeping duties for a variety of clients across different industries, including accounts payable, accounts receivable, and bank reconciliations.</li><li><strong>Payroll Processing:</strong> Handle payroll processing tasks for multiple clients with accuracy and attention to detail.</li><li><strong>Client Management:</strong> Maintain professional relationships with an assigned portfolio of approximately 17 clients, ensuring their financial needs and bookkeeping items are met timely.</li><li><strong>Software Utilization:</strong> Work with both <strong>QuickBooks Desktop</strong> and <strong>QuickBooks Online</strong> to manage client accounts efficiently.</li><li><strong>Cross-Training & Collaboration:</strong> Participate in cross-training initiatives to enhance knowledge of best practices across industries and provide backup support as needed.</li></ul><p><br></p>
  • 2025-08-29T14:05:01Z
Software & Desktop Support Analyst - PERM DIRECT HIRE
  • Des Moines, IA
  • onsite
  • Permanent
  • 55000.00 - 70000.00 USD / Yearly
  • <p><strong>WEB APPLICATION , SOFTWARE, & DESKTOP SUPPORT ANALYST</strong> - DIRECT HIRE – PERMANENT - <strong><em>IMMEDIATE INTERVIEW</em></strong> !!</p><p> Location: Des Moines, IA (ON-SITE)</p><p> Salary: $60,000 - $70,000 base annual salary + Professional Perks! </p><p><strong>No third-party inquiries, please. Our client cannot provide sponsorship and cannot hire C2C. *</strong></p><p><strong>* SOFTWARE SUPPORT & END USER SUPPORT</strong></p><p><strong>* For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email is listed on my LinkedIn page. *</strong></p><p>You will love this company. It is a unique and exciting opportunity to join a philanthropic organization, work with high-caliber professionals, and deliver quality IT support to non-technical end users while expanding your data analysis and reporting skills. And much more opportunities on the horizon. If this sounds like you, contact me today to learn more.</p><p>Work in a professional collaborative small team where you can TRULY make suggestions, work on supporting Web & Mobile applications, and have your tech suggestions heard. SUPPORT: Software, Web & mobile applications and general IT, User, & Desktop support with Autonomy, enjoy variety in your work, collaborating with a small technical team, and continuing to learn and expand your skills, then this is the salaried Direct Hire permanent position with IMMEDIATE BENEFITS, APPLY TODAY! </p><p>Support a wide range of non-technical end users on questions using 3rd party proprietary software systems. Looking for polished collaborative communicator, troubleshooting, & customer service skills. The other half of your time will be spent troubleshooting various hardware, software, or application issues AND have the opportunity to apply your data analysis and reporting skills and continue to grow and expand on those.</p><p><strong>Requirements:</strong></p><ul><li>3+ years of a combination of basic hardware, Break / Fix, </li><li>software support,  and end-user support. </li><li>Application support & modern new developed web/mobile applications </li><li>End User Training </li><li>Polished communication, end-user customer service, and collaboration skills are required.</li></ul><p><strong>* For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. You can also contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one-click apply on our Robert Half website. </strong></p>
  • 2025-09-05T15:49:06Z
Telecommunications Specialist
  • West Des Moines, IA
  • onsite
  • Temporary
  • - USD / Hourly
  • <p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and customer-focused <strong>Conference Center Technology & AV Engineer</strong> to manage the daily operations, maintenance, and support of a large, configurable conference center with multiple meeting rooms. This role will be responsible for ensuring that all audiovisual systems, including <strong>Cisco Webex video conferencing</strong>, sound, projection, and presentation systems, are fully functional and optimized for both in-person and hybrid meetings.</p><p>The ideal candidate will have a strong background in <strong>AV integration, networked collaboration tools, and live event support</strong>, along with excellent troubleshooting skills and the ability to partner closely with internal teams, executives, and external vendors.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Technical Operations & Support</strong></p><ul><li>Manage, operate, and maintain all AV and conferencing technology for a multi-room, configurable conference center.</li><li>Configure Cisco Webex Room Kits, codecs, and integrated systems for hybrid meetings.</li><li>Oversee and troubleshoot video conferencing, projection, microphone, and sound systems to ensure uninterrupted events.</li><li>Perform regular preventative maintenance on AV and networking equipment to maximize uptime.</li></ul><p><strong>Event & Meeting Management</strong></p><ul><li>Provide live technical support for high-profile meetings, executive briefings, and corporate events.</li><li>Collaborate with event planners and meeting organizers to configure rooms and technology setups.</li><li>Adjust audio, video, lighting, and display settings for optimal viewing and sound quality.</li><li>Serve as the primary on-site contact for any technical issues during events. </li></ul><p><strong>System Administration & Upgrades</strong></p><ul><li>Work with IT teams to ensure AV systems integrate seamlessly with the corporate network.</li><li>Monitor system performance and apply firmware updates, security patches, and configuration changes. Including developing reports and metrics on system usage. </li><li>Recommend and coordinate upgrades to keep technology current and aligned with business needs.</li></ul><p><strong>Vendor & Inventory Management</strong></p><ul><li>Manage vendor relationships for service calls, equipment repairs, and technology enhancements.</li><li>Maintain accurate inventory of AV equipment, cabling, and spares.</li><li>Track equipment lifecycle and budget for replacements and improvements.</li></ul><p><strong>Additional Support </strong></p><ul><li>In addition to supporting the DSM Conference center this individual will be assist with maintenance and troubleshooting of the enterprise meeting system. </li><li>In down time this individual will be called on to support Teams Calling and the maintenance of that system as well. </li></ul><p><br></p>
  • 2025-08-26T22:35:13Z
Tax Staff - Public
  • Indianola, IA
  • onsite
  • Permanent
  • 75000.00 - 100000.00 USD / Yearly
  • <p>Robert Half is partnering with a local public accounting firm in Indianola, Iowa to hire a highly skilled and motivated Tax Accountant. Our client is focused on providing exceptional tax consulting and compliance services for a diverse client base, which includes individuals, small businesses, and corporate clients.</p><p><br></p><p>Job Summary:</p><p>As a Tax Accountant, you will be responsible for preparing and reviewing individual and corporate tax returns, assisting with tax planning and consulting, and ensuring compliance with federal and state regulations. This role is ideal for a detail-oriented professional with at least five years of experience in tax accounting. A CPA designation is preferred, and a degree in accounting or a related field is required.</p><p><br></p><p>Key Responsibilities:</p><p>Tax Preparation and Review: Prepare and review federal and state income tax returns for individuals and corporate clients </p><p>Tax Planning and Compliance: Provide proactive tax planning strategies to optimize client outcomes, ensuring adherence to current tax laws and regulations.</p><p>Client Communication: Collaborate closely with clients to gather necessary financial data, answer tax-related inquiries, and provide exceptional service.</p><p>Research and Analysis: Conduct in-depth tax research on complex issues and provide findings and recommendations to management and clients.</p><p>Team Collaboration: Support junior team members with technical guidance and quality control during tax return preparation.</p><p>Process Improvement: Identify opportunities to improve processes and workflows within the tax department to enhance efficiency and accuracy.</p>
  • 2025-08-15T14:59:28Z
Tax Staff - Public
  • Grimes, IA
  • onsite
  • Permanent
  • 80000.00 - 110000.00 USD / Yearly
  • <p>We are looking for an experienced Tax Staff member to join a leading financial services firm . This role is ideal for someone passionate about tax work in public accounting but seeking a balanced approach to working hours. As a key member of the team, you will play an integral role in providing exceptional tax services and strategies to clients while staying informed about the latest tax legislation.</p><p><br></p><p>Responsibilities:</p><p>• Support the preparation and review of financial statements to ensure accuracy and compliance.</p><p>• Assist clients in navigating federal and state tax audits, including negotiating favorable tax positions.</p><p>• Develop and implement tax planning strategies tailored to client needs, while identifying opportunities for additional services.</p><p>• Deliver timely, high-quality service that consistently exceeds client expectations.</p><p>• Address client inquiries and resolve concerns proactively, escalating issues when necessary.</p><p>• Conduct workshops and presentations for clients and prospects on topics such as retirement tax strategies, basic tax planning, and legislative updates.</p><p>• Stay informed on evolving tax laws and assess their implications for clients’ financial and retirement plans.</p>
  • 2025-09-05T22:08:43Z
Staff Accountant
  • West Des Moines, IA
  • onsite
  • Permanent
  • 65000.00 - 75000.00 USD / Yearly
  • <p>A well-established and growing professional services firm is seeking a <strong>Staff Accountant</strong> to join their accounting team. This opportunity offers the chance to play a pivotal role in the firm’s financial operations while contributing to a forward-looking modernization effort. This role is ideal for a proactive, detail-oriented professional seeking growth opportunities, with the potential to move into a leadership role in the future.</p><p><br></p><p><strong>Responsibilities Include:</strong></p><ul><li><strong>Accounts Payable:</strong> Manage light AP processing and assist with wire transfers and client funds.</li><li><strong>Bank Reconciliations:</strong> Partner with the team to reconcile trust accounts and ensure accuracy of high-volume transactional ledgers.</li><li><strong>Wire Transfers:</strong> Monitor, verify, and execute wire transfers while ensuring proper documentation and compliance.</li><li><strong>General Ledger Reviews:</strong> Review thousands of ledger entries to ensure financial balance and correct allocation of funds.</li><li><strong>Backup Payroll Support:</strong> Serve as a secondary resource for payroll processing and compliance.</li><li><strong>Problem Solving:</strong> Investigate and resolve discrepancies or issues related to transactions, accounts, and retainers.</li></ul>
  • 2025-09-09T14:18:50Z
Senior Salesforce Developer
  • Des Moines, IA
  • onsite
  • Permanent
  • 100000.00 - 150000.00 USD / Yearly
  • <p><strong>Location:</strong> West Des Moines, IA</p><p><strong>Position Type:</strong> Full-Time</p><p><strong>Compensation:</strong> $100,800–$150,000 + 10% Incentive</p><p><br></p><p><strong>About the Role:</strong></p><p>Are you passionate about creating innovative solutions that empower marketing and sales teams while leveraging the latest Salesforce and Data Cloud technologies? We’re looking for a Senior Application Developer to play a critical role in designing, developing, and implementing Salesforce solutions that streamline processes, unlock insights, and enhance operational effectiveness. This is your opportunity to work with cutting-edge technologies, collaborate with business leaders, and make an impact on high-energy teams, driving sales and marketing success!!</p><p><br></p><p><strong>Why You'll Love This Role:</strong></p><ul><li><strong>Innovate with Salesforce:</strong> Lead the development of customized Salesforce solutions that support cutting-edge marketing, sales, and data cloud initiatives.</li><li><strong>Drive Strategic Impact:</strong> Partner with executives and stakeholders to align technical solutions with business goals, translating vision into action.</li><li><strong>Work with Emerging Technology:</strong> Push boundaries by creating integrations between Salesforce and other data cloud platforms to enable smarter workflows and impactful decision-making.</li><li><strong>Competitive Compensation:</strong> A salary range of <strong>$</strong>100,800–$150,000, plus a 10% incentive, and plentiful opportunities for growth and learning.</li></ul><p><strong>Key Responsibilities:</strong></p><p><strong>Salesforce Development:</strong> Build innovative Salesforce solutions that enable marketing and sales automation while leveraging Salesforce Data Cloud features.</p><p><strong>Data Management & Integration:</strong> Design cross-platform integrations that support seamless data processing and cloud functionality.</p><p><strong>Analytics & Insights:</strong> Develop dashboards and analytics tools using Salesforce to enhance business reporting and improve marketing and sales strategies.</p><p><strong>Stakeholder Collaboration:</strong> Work closely with stakeholders, leadership, and team members to deliver impactful solutions aligned with company objectives.</p><p><strong>Team & Process Improvement:</strong> Standardize development practices, improve workflows, and drive efficiencies across teams.</p><p><br></p><p>Imagine playing a central role in driving innovations in sales and marketing technology while working in a collaborative, supportive environment. You’ll have the flexibility to explore new ideas, partner with talented professionals, and make an impact that shapes how teams use technology to achieve business success.</p><p>Our premier Des Moines client is committed to empowering our employees with competitive pay, opportunities for professional growth, and the chance to work on meaningful projects.</p><p><br></p><p>Apply directly to this posting today send a current resume to Kristen Lee on LinkedIn to become a key member of a team revolutionizing marketing, sales, and data cloud technologies!</p>
  • 2025-09-08T15:09:01Z
ERP Solutions Architect (IFS)
  • Des Moines, IA
  • remote
  • Permanent
  • - USD / Yearly
  • Position: SOLUTIONS ARCHITECT - IFS ERP<br>Location: FULLY REMOTE - WORK FROM ANYWHERE<br>Salary: UP TO $165K BASE WITH EXCEPTIONAL BENEFITS<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you ready to architect the future of ERP in a dynamic manufacturing environment? Our client company is one of the leading solutions provider. They are seeking a strategic and hands-on IFS ERP Solutions Architect to drive innovation, optimize operations, and lead the transformation of their enterprise systems.<br><br>This is a high-impact opportunity to shape the digital backbone of a company that powers industrial markets across North America. If you thrive at the intersection of technology and manufacturing, this is your moment. Exceptionally successful company, high caliber team, positive work environment with tremendous opportunity to make a difference. FULLY REMOTE - WORK FROM ANYWHERE.<br><br>What You’ll Do:<br>• Architect & Implement: Design scalable, secure, and integrated ERP solutions using IFS Applications tailored to manufacturing operations.<br>• Lead Transformation: Own the delivery of key manufacturing modules—Process Manufacturing, Engineer-to-Order, Configure-to-Order, Inventory, Shop Floor Reporting, and more.<br>• Collaborate & Influence: Partner with stakeholders across manufacturing, supply chain, and IT to gather requirements and ensure solution alignment.<br>• Drive Projects: Lead cross-functional teams and vendors through full ERP lifecycle using Agile/Scrum methodologies.<br>• Optimize & Support: Champion continuous improvement, lead upgrades, and provide ongoing support and training to ensure adoption and performance.<br><br>What You Bring:<br>• 5+ years of experience as an ERP Solutions Architect, with deep functional knowledge of manufacturing modules. Ideally 2+ years in IFS, the more the better.<br>• Proven success in full-cycle ERP implementations, including configuration, testing, and user training.<br>• Strong understanding of manufacturing and operations processes, including Part Setup to Costing, Plan to Produce, and Procure to Pay.<br>• Experience supporting digital transformation and system integrations within IFS ERP environments.<br>• IFS Certified Professional or equivalent certification preferred.<br>• Solid grasp of ERP application security and Segregation of Duties (SOD) controls.<br><br>Why You’ll Love This Role:<br>• Remote Flexibility: WORK FROM ANYWHERE - FULLY REMOTE while leading enterprise-level transformation.<br>• Strategic Impact: Be the go-to expert driving modernization across a complex manufacturing landscape.<br>• Career Growth: Join a company committed to innovation, with opportunities to expand your influence and leadership.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
  • 2025-09-09T00:54:06Z
Cable Technician
  • Ames, IA
  • onsite
  • Contract / Temporary to Hire
  • - USD / Hourly
  • <p>We are partnering with a leading ISP client in Ames, Iowa to fill a Cable Technician (Contract-to-Hire) role. This is an exciting opportunity to join a high-tech engineering environment, contribute to major commercial cabling projects, and grow into a permanent position with the client.</p><p> </p><p>We’re looking for candidates who are technically skilled, eager to learn, and strong team players. If you’re detail-oriented, motivated, and ready to grow your career in a dynamic field, this could be the right fit for you.</p><p><br></p><p><strong>Eligibility Requirements (must meet all to apply):</strong></p><ul><li>U.S. Citizen or Green Card holder</li><li>Valid driver’s license</li><li>Ability to pass a standard background check</li></ul><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Install, route, and secure Cat 5 and Cat 6 cables in new construction and renovation projects.</li><li>Terminate phone jacks and distribution frames (66/110 blocks, patch panels).</li><li>Assemble and organize server racks, patch panels, and network closets.</li><li>Perform conduit bending, rack-and-stack operations, and troubleshooting of broadband/network systems.</li><li>Conduct fiber optic work, including SC and LC terminations, anaerobic splicing, and testing.</li><li>Use tools such as digital multi-meters and cable testers to ensure high-quality installations.</li><li>Interpret schematic and line diagrams to deliver accurate and reliable builds.</li><li>Follow industry standards (ANSI/TIA, BICSI, NEC) to maintain compliance and quality.</li></ul><p><br></p><p><strong>More About the Company</strong></p><ul><li><strong>Growth Opportunity</strong>: Start as a contractor through our firm and transition to a permanent role with the client after proving your skills and fit.</li><li><strong>High-Tech Projects</strong>: Work on complex commercial cabling and networking installations, not repetitive data center work.</li><li><strong>Team Culture</strong>: You’ll be paired with experienced leads who will train and mentor you.</li><li><strong>Required Travel</strong>: While Ames is your home base, you must be able to travel to project sites in Indiana, Ohio, North Carolina, South Carolina, Kentucky, and more!</li></ul>
  • 2025-09-09T18:29:07Z
Controller
  • Clive, IA
  • onsite
  • Permanent
  • 120000.00 - 150000.00 USD / Yearly
  • <p>Robert Half is partnering with a Des Moines client looking to hire a motivated and detail-oriented <strong>Controller</strong> to lead their financial operations and ensure organizational excellence. If you’re a proactive leader with a proven track record in accounting, process improvement, and team development, we want to hear from you! This is an opportunity to drive meaningful impact in a dynamic environment while collaborating with senior management and cross-functional teams.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Leadership & Team Development:</strong></li><li>Train and nurture the accounting team to foster individual and collective growth. Inspire team members to achieve their highest potential in alignment with company goals.</li><li><strong>Financial Compliance & Reporting:</strong></li><li>Monitor and ensure compliance with all financial reporting regulations and standards. Prepare accurate and timely financial statements, supported by thorough documentation, to facilitate internal and external audits.</li><li><strong>Treasury Operations:</strong></li><li>Oversee all treasury functions, including liquidity management, maintaining banking relationships, debt management, and mitigating financial risks.</li><li><strong>Planning, Forecasting, & Analytics:</strong></li><li>Build dynamic financial models, detailed budgets, and forecasts to provide actionable insights and recommendations to senior management and stakeholders.</li><li><strong>Internal Controls & Process Optimization:</strong></li><li>Partner with business leaders to implement robust internal controls, streamline accounting processes, and improve organizational performance.</li><li><strong>Policy Development:</strong></li><li>Develop, implement, and enforce financial policies and procedures to ensure consistency and alignment with organizational goals.</li><li><strong>Collaboration:</strong></li><li>Build strong, cross-functional relationships across departments to enhance teamwork and foster a proactive, customer-focused accounting function.</li><li><strong>Regulatory Updates:</strong></li><li>Stay current on new regulations, accounting standards, and industry trends, ensuring the company’s practices remain compliant with necessary adjustments.</li><li><strong>Operational Strategy & Special Projects:</strong></li><li>Lead or contribute to key process improvements and organization-wide projects to support strategic objectives.</li></ul>
  • 2025-09-05T21:24:10Z
Staff Accountant
  • West Des Moines, IA
  • onsite
  • Permanent
  • 55000.00 - 65000.00 USD / Yearly
  • We are offering an exciting opportunity for a Staff Accountant in the heart of WEST DES MOINES, Iowa. This role falls within the accounting industry and is situated in a dynamic and fast-paced workspace. As a Staff Accountant, you will be expected to deliver high-quality client service, manage tasks efficiently, and contribute to our commitment to excellence.<br><br>Responsibilities: <br>• Efficiently handle tasks related to Accounts Payable (AP) and Accounts Receivable (AR)<br>• Regularly communicate with a diverse group of stakeholders, including clients and partners<br>• Maintain and update fixed asset schedules with precision<br>• Analyze and reconcile bank accounts, ensuring all data is accurate and up-to-date<br>• Record activity from brokerage account statements with attention to detail<br>• Prepare a trial balance from bank statement activity<br>• Efficiently handle payroll taxes and sales tax duties<br>• Collaborate effectively within the team to ensure high standard of service delivery<br>• Create financial statements and perform general bookkeeping tasks<br>• Contribute to meeting revenue targets through efficient management of tasks and deadlines
  • 2025-08-22T15:28:43Z
Front End Developer
  • Des Moines, IA
  • onsite
  • Permanent
  • - USD / Yearly
  • Position: FULL STACK SOFTWARE ENGINEER<br> Location: DES MOINES, IA -- ONSITE<br> Salary: up to $75,000 depending on experience with excellent benefits<br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br> <br> Robert Half is looking for a FULL STACK SOFWARE ENGINEER - ONSITE for a client company permanent direct hire full time position. The position is FULLY ON-SITE IN DES MOINES, IA position. In this role you will work with the IT Director, IT Applications Architect and IT Systems Architect to design, develop, implement and enhance mobile and web applications.<br> <br> In this FULL STACK SOFWARE ENGINEER - ONSITE position you will join one of the most successful respected non-profit organizations. You will be part of the select enterprise IT team , who make a positive every day . Your IT talents, skills and experience will be leveraged to support the non-profit organizations mission.<br> <br> It is a perfect time to bring your expertise to this FULL STACK SOFWARE ENGINEER - ONSITE position at this growing organization and have the opportunity for growth, development and purpose and meaning in your work. Exceptional benefits!<br> <br> Requirements:<br> • Bachelor's degree plus any experience with full stack .NET technologies<br> • Can be recent college grad with strong internship and or 1-2 years of related experience and exposure.<br> • Initially will be focused on FRONT END design and development working with the IT Application and IT System Architects. Tremendous opportunity to continue to refine and hone in on your skills and experience, collaborating and being mentored and coached by the best.<br> • You will have experience and or exposure in the following: React, React Native, JavaScript, TypeScript, SQL Server or any other databases. UI/UX design for mobile and web applications. <br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
  • 2025-09-08T23:58:43Z
Audit Sr. - Public
  • West Des Moines, IA
  • onsite
  • Permanent
  • 100000.00 - 115000.00 USD / Yearly
  • We are looking for an experienced Senior Auditor with a background in public accounting to join our team in West Des Moines, Iowa. This role offers the opportunity to apply your auditing expertise to assess compliance, evaluate financial records, and deliver accurate reporting. If you thrive in a collaborative and detail-oriented environment, this position is an ideal fit for you.<br><br>Responsibilities:<br>• Conduct thorough audits to ensure compliance with established financial and regulatory standards.<br>• Evaluate financial statements and records for accuracy, completeness, and adherence to reporting guidelines.<br>• Develop and execute audit plans tailored to specific client needs and organizational objectives.<br>• Lead audit engagements, providing guidance and support to less experienced team members.<br>• Prepare detailed audit reports and present findings to management or clients.<br>• Collaborate with cross-functional teams to identify and resolve discrepancies or issues.<br>• Utilize advanced Excel skills and industry-specific software to streamline audit processes.<br>• Stay updated on changes in financial reporting standards and industry best practices.<br>• Ensure all audit activities are completed within designated timelines and budgets.
  • 2025-08-22T15:24:03Z
IT Director
  • Des Moines, IA
  • onsite
  • Permanent
  • - USD / Yearly
  • Position: IT Director <br>Location: Wichita KS - onsite<br>Salary: $120,000 base + bonus<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>A manufacturing company is seeking a strategic and hands-on IT leader Director of IT Infrastructure & Operations. This role is pivotal in modernizing legacy systems, advancing cybersecurity compliance, and leading IT teams.<br>Infrastructure & Network Management<br> • Oversee IT operations across multiple physical locations.<br> • Maintain and optimize network and wireless environments.<br> • Manage virtual server environments and legacy systems.<br> • Lead the upgrade of enterprise resource planning (ERP) systems.<br> • Evaluate and implement modern communication systems.<br>Cybersecurity & Compliance<br> • Advance organizational efforts toward cybersecurity certification and compliance.<br> • Maintain and update security documentation and ensure alignment with regulatory standards.<br> • Oversee secure backup and disaster recovery systems.<br> • Ensure all systems meet applicable industry compliance requirements.<br>Team Leadership & Talent Development<br> • Lead two IT sub-teams focused on infrastructure and enterprise systems.<br> • Mentor and manage department staff, ensuring clear direction, accountability, and performance.<br> • Identify and recruit IT talent to fill current gaps and support future growth.<br>Qualifications<br> • 10+ years of progressive IT infrastructure leadership experience, preferably in manufacturing or industrial environments.<br> • Strong technical background in networking, virtualization, and server environments.<br> • Experience leading ERP transitions or upgrades.<br> • Deep understanding of cybersecurity frameworks and compliance standards.<br> • Proven ability to lead distributed teams and manage complex, multi-site environments.<br> • Excellent communication and change management skills.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
  • 2025-08-29T19:39:07Z
ERP/CRM Configuration SME
  • West Des Moines, IA
  • onsite
  • Permanent
  • 120000.00 - 160000.00 USD / Yearly
  • We are looking for an experienced ERP/CRM Configuration SME to provide expert guidance and hands-on support for SAP S/4HANA implementations. This role focuses on configuring and optimizing financial and technical processes, including accounts payable, accounts receivable, general ledger, and financial reporting. Based in West Des Moines, Iowa, this is an opportunity to contribute to a collaborative and dynamic work environment within a growing global organization.<br><br>Responsibilities:<br>• Configure and implement SAP S/4HANA systems to support financial and technical processes such as AP, AR, GL, and financial reporting.<br>• Design, test, and deploy solutions for finance-related systems, including chart of accounts, finance integrations, and configurations.<br>• Collaborate with finance teams to develop a comprehensive reporting framework and data management roadmap.<br>• Provide hands-on technical support for SAP FICO, ensuring optimal system performance and functionality.<br>• Lead the development and administration of SAP Business Intelligence (BI) solutions.<br>• Support global and international SAP S/4HANA implementations to meet organizational needs.<br>• Optimize business processes by integrating ERP and CRM systems with cloud technologies.<br>• Partner with stakeholders to ensure alignment with business goals and system requirements.<br>• Troubleshoot and resolve technical issues related to SAP configurations and integrations.
  • 2025-08-15T14:59:28Z
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