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3 results for Customer Service Manager in West Des Moines, IA

Customer Service Representative

West Des Moines, IA
remote
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a reliable and customer-focused Customer Service Representative to join a growing insurance services team in a hybrid, contract-to-hire opportunity based in West Des Moines, Iowa. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently manage a high volume of inquiries while navigating multiple systems. The ideal candidate will bring strong attention to detail, excellent communication skills, and a commitment to providing an exceptional customer experience.Responsibilities:<ul><li>Manage a combination of inbound and outbound customer interactions, addressing questions, resolving concerns, and providing timely updates with a high level of professionalism.</li><li>Research and review policy information across multiple databases and applications to verify details, investigate discrepancies, and process updates.</li><li>Maintain accurate customer and policy records by entering, updating, and validating information with a strong attention to detail.</li><li>Respond to customer and internal inquiries via email, providing clear communication, status updates, and appropriate resolutions.</li></ul>If you are looking for your next step in your customer service career, please call 515.706.4974 or apply through our Robert Half website today!
2026-07-09T00:00:00Z

Customer Service Representative

West Des Moines, IA
remote
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a dependable Customer Service Representative to support insurance-related customer inquiries in a hybrid, contract to hire role based in West Des Moines, Iowa. This Long-term Contract position is ideal for someone who can deliver attentive service while managing several computer screens, updating records accurately, and researching policy information efficiently. The right candidate will be comfortable handling both inbound and outbound communication and will bring a detail-focused approach to every interaction. Responsibilities: • Respond to customer inquiries by phone and email, providing clear and attentive support related to insurance information.• Handle incoming and outgoing calls while maintaining strong follow-up to ensure customer needs are fully addressed.• Review, research, and update account or policy details across multiple systems with a high level of accuracy.• Navigate between several screens and applications efficiently while continuing to deliver quality service during live customer interactions. If you are looking for your next step in your customer service career, please call 515.706.4974 or apply through our Robert Half website today!
2026-07-09T00:00:00Z

Customer Service Representative

West Des Moines, IA
remote
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a dependable Customer Service Representative to support insurance-related customer interactions for a financial company Robert Half works with. This will be a REMOTE role, but the candidate MUST sit out of the DES MOINES area. This Long-term Contract opportunity is ideal for someone who can manage several systems at once, maintain accurate records, and deliver attentive service across phone and email channels. The right candidate will be comfortable handling both incoming and outgoing communication while researching and updating policy information with a high level of accuracy. Responsibilities:• Respond to incoming customer inquiries and place outbound follow-up calls to provide timely assistance and updates.• Review, research, and update insurance-related information across multiple computer applications while maintaining accuracy in every transaction.• Enter customer and policy details into internal systems with strong attention to detail and data quality.• Navigate between several screens and tools efficiently while continuing to provide high-quality service.• Schedule appointments or follow-up interactions as needed to help resolve customer needs.• Maintain consistent follow-through on customer issues to ensure questions are addressed fully and accurate Ready to take the next step in your customer service career? We'd love to hear from you! If you're interested, and in the Des Moines area, please call 515.706.4974 or apply through the Robert Half website.
2026-07-09T00:00:00Z