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8 results for Help Desk Analyst Ii in West Chester, PA

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-07-17T00:00:00Z

Help Desk/Desktop Support Analyst

Bethlehem, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports day-to-day end user needs by resolving technology issues, managing access in a hybrid Active Directory and Azure environment, and preparing equipment for new and existing staff. The ideal candidate brings a service-focused approach, solid troubleshooting ability, and comfort working with Windows systems, Office 365, and help desk tools. Responsibilities: • Deliver first-line technical support for computer, software, and connectivity issues affecting employees. • Diagnose and address problems involving Windows operating systems, Office 365 applications, and related workplace technology. • Administer user access tasks in Active Directory and Azure AD, including password assistance and account setup or removal. • Prepare, deploy, and configure desktops, laptops, and mobile devices for staff use. • Support employee onboarding and offboarding by coordinating device readiness and system access. • Record incidents, troubleshooting steps, and outcomes accurately within the service desk platform. • Route advanced or unresolved issues to senior IT team members when additional expertise is required. • Track and maintain inventory levels for IT hardware, peripherals, and support supplies. • Balance multiple incoming requests effectively while meeting service expectations and deadlines. • Participate in assigned training and assist with additional support duties aligned with the needs of the IT team.
2026-07-30T00:00:00Z

Help Desk/Desktop Support Analyst

West Chester, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems. Responsibilities: • Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues. • Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency. • Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings. • Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity. • Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability. • Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned. • Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives. • Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
2026-07-30T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-07-16T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace. Responsibilities: • Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues. • Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed. • Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests. • Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications. • Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use. • Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users. • Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities. • Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.
2026-07-30T00:00:00Z

Oracle HCM Help Desk Configuration

Reading, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Oracle HCM Help Desk Configuration specialist to support a long-term contract opportunity in Reading, Pennsylvania. This role focuses on shaping and optimizing an Oracle HCM Help Desk environment that strengthens HR service delivery, improves case handling, and creates a more efficient support experience for employees. The position will partner with HR, IT, and operational stakeholders to translate business needs into practical system solutions while promoting scalable, sustainable platform improvements. Responsibilities: • Collaborate with HR, IT, and cross-functional stakeholders to evaluate existing employee support processes and identify opportunities to improve service delivery through Oracle HCM Help Desk. • Facilitate discovery sessions to capture business needs, define workflow expectations, and convert operational goals into effective system designs. • Configure core Help Desk capabilities such as request classifications, work queues, assignment logic, alerts, service levels, role-based access, and knowledge resources. • Turn functional objectives into detailed configuration activities that support a reliable and scalable Oracle HCM solution. • Enhance platform performance by refining automation, strengthening self-service options, and improving reporting and overall user experience. • Participate in test planning, execution, issue resolution, deployment support, and stabilization activities following release or go-live events. • Prepare clear documentation covering process definitions, configuration choices, testing outcomes, and support guidance for ongoing system maintenance. • Act as the liaison between business users and technical teams to ensure the final solution aligns with organizational needs and established Oracle best practices.
2026-07-30T00:00:00Z

Oracle FDI - Data Reporting Analyst

Reading, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Oracle FDI - Data Reporting Analyst to join a Long-term Contract opportunity in Reading, Pennsylvania. In this role, you will create and improve reporting solutions that help teams understand workforce performance, operational activity, and broader business trends. You will work closely with both business partners and technical teams to turn data needs into practical dashboards, reports, and insights that support informed decision-making. Responsibilities: • Design, build, and refine dashboards, recurring reports, and visual analytics that support enterprise reporting objectives. • Use Oracle Fusion Data Intelligence to gather, interpret, and present workforce and business data in a meaningful way. • Collaborate with Workforce Technology leaders and cross-functional stakeholders to define reporting needs and deliver useful data solutions. • Perform data preparation activities such as validation, transformation, and modeling to improve the reliability of reporting outputs. • Connect and organize data from multiple sources to support scalable analytics across reporting environments. • Analyze patterns and reporting results to highlight trends, strengthen data quality, and support business decisions. • Maintain and enhance existing reporting assets to ensure they remain accurate, relevant, and aligned with organizational priorities.
2026-07-30T00:00:00Z

Oracle HCM Systems Analyst

Reading, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Oracle HCM Systems Analyst to support learning and system enablement initiatives for HR technology programs in Reading, Pennsylvania. This Long-term Contract position is best suited for someone who can blend instructional design expertise with strong systems knowledge to improve user adoption, training effectiveness, and operational consistency. The person in this role will work onsite and partner with stakeholders to create impactful learning solutions, evaluate training needs, and strengthen governance across Oracle HCM-related processes. Responsibilities: • Create and maintain engaging training resources such as digital learning modules, reference materials, standard work documents, and awareness communications that support Oracle HCM users. • Partner with business stakeholders to analyze audience needs, identify skill gaps, and recommend practical learning approaches aligned with operational goals. • Use instructional design methods and user-focused content strategies to build clear, effective training experiences for different employee groups. • Track training performance through metrics and reporting, using data insights to improve content quality, adoption rates, and overall program effectiveness. • Support governance efforts by refining documentation practices, reviewing training materials for consistency, and helping establish sustainable learning standards. • Coordinate system education efforts tied to Oracle HCM initiatives, including user outreach, learning event promotion, and readiness activities. • Participate in upgrade and change-impact reviews to determine how system updates affect current training assets and where new materials are needed. • Lead communication and change-support activities that help users adapt to new processes, tools, and system enhancements. • Identify opportunities to modernize learning delivery by incorporating emerging technologies, AI-enabled tools, and innovative content development practices.
2026-07-30T00:00:00Z