<p>We are looking for an experienced Accounts Receivable Specialist to join our team in Burlington Township, New Jersey. This long-term contract requires a detail-oriented individual with a strong background in collections and cash applications. The ideal candidate will play a key role in managing receivables to ensure the financial health of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Handle collections processes to follow up on outstanding invoices and ensure timely payments.</p><p>• Apply cash receipts accurately to customer accounts using accounting software systems.</p><p>• Reconcile accounts and resolve discrepancies to maintain accurate financial records.</p><p>• Generate and review billing statements and invoices to ensure accuracy and completeness.</p><p>• Manage cash handling activities, including deposits and payments, in compliance with company policies.</p><p>• Utilize ERP and CRM systems to track receivables and monitor customer account statuses.</p><p>• Collaborate with internal teams to address billing issues and improve processes.</p><p>• Prepare detailed reports on accounts receivable activities for management reviews</p><p>• Support the transition or integration of new accounting systems as needed.</p>
<p>As an Accounts Receivable Specialist, you will play a critical role in optimizing cash flow, ensuring timely collections, and supporting the financial health of our organization. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and have strong communication and analytical skills.</p><p><br></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Process and manage incoming payments, account reconciliations, and customer billing, ensuring accuracy and compliance with company policies.</li><li>Monitor accounts for overdue payments and proactively reach out to clients to resolve outstanding balances, maintain positive relationships, and negotiate payment arrangements when necessary.</li><li>Prepare, distribute, and follow up on invoices, credit memos, and statements to customers securely and promptly.</li><li>Collaborate cross-functionally with finance, sales, and customer support teams to resolve discrepancies, streamline AR processes, and promote customer satisfaction.</li><li>Assist with month-end closing and reporting, supporting audits and compliance requirements as requested.</li><li>Maintain accurate, organized records and documentation for all receivable transactions.</li></ul><p><br></p><p><br></p>
<p>We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Lafayette Hill, Pennsylvania. This is a contract position that requires a strong background in managing accounts receivable processes, cash applications, and commercial collections. The role offers an opportunity to work in a dynamic environment with flexible hours and occasional remote work only Fridays.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of accounts, ensuring accurate and timely updates for assigned regions.</p><p>• Process and post cash applications efficiently to maintain accurate financial records.</p><p>• Collaborate with the sales team to resolve discrepancies and keep account portfolios up to date.</p><p>• Handle light collections tasks to ensure timely payments and address overdue balances.</p><p>• Perform billing functions to ensure proper invoicing and account reconciliation.</p><p>• Monitor cash activity to ensure all transactions are recorded accurately.</p><p>• Utilize Excel and Hana software for account management and reporting.</p><p>• Support departmental growth by contributing to process improvements and teamwork.</p>
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Mount Royal, New Jersey. In this long-term contract position, you will play a key role in managing cash applications, handling commercial collections, and contributing to efficient billing operations. This opportunity is ideal for professionals with a strong background in accounts receivable processes and a passion for maintaining financial accuracy.<br><br>Responsibilities:<br>• Process and manage cash applications to ensure timely and accurate recording of payments.<br>• Handle commercial collections, communicating effectively with clients to resolve outstanding balances.<br>• Coordinate billing functions, ensuring invoices are generated and delivered promptly.<br>• Monitor and reconcile cash activity to maintain accurate financial records.<br>• Investigate and resolve discrepancies in accounts receivable transactions.<br>• Collaborate with internal teams to streamline accounts receivable processes.<br>• Generate reports detailing accounts receivable performance and metrics.<br>• Ensure compliance with company policies and accounting standards.<br>• Assist in audits and provide documentation related to accounts receivable as needed.<br>• Maintain organized and up-to-date records of receivables and associated activities.
<p>Industrial leading construction firm seeks an AR Specialist to maintain accurate and timely accounts receivable records. In this role you will process invoices, monitor payment collections, resolve billing discrepancies, coordinate with project managers as needed, reconcile customer accounts, obtain approvals and documentation as necessary, assist with month end activities, and ensure compliance with company policies and industry regulations. The successful AR Specialist will also manage credit risk, maintain customer accounts, and assist with billing. If you are looking for a promising AR role with longevity, this may be for you!</p><p><br></p><p>What you get to do everyday</p><p>· Manage credit and collection functions</p><p>· Process accounts receivable activities</p><p>· Monitor customer accounts</p><p>· Document daily cash receipts</p><p>· Resolve customer inquiries and disputes</p><p>· Analyze, and review customer credit worthiness</p><p>· Identify delinquent accounts</p><p>· Analyze AR ageing reports for discrepancies</p><p>· Perform payment reconciliations</p>
<p>Robert Half has partnered with a growing firm within the Wilmington Delaware area on their search for a multi-tasking, Billing Specialist with e-billing expertise. As the Billing Specialist, you will oversee client invoicing, assist with the collections process, handle billing inquiries, assist with calendar management, complete accounts receivable/payable transactions, perform legal research, complete account reconciliations, and prepare legal documents as needed. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>· Data entry of billing tickets/order entry</p><p>· Enter daily invoice transactions</p><p>· Process and reconcile billing</p><p>· Send and receive FedEx packages</p><p>· Update and maintain client accounts</p><p>· Provide administrative support</p><p>· Email follow-up on client inquiries</p><p>· Assist with billing projects as needed</p>
<p>Robert Half has partnered with a growing firm within the Wilmington Delaware area on their search for a multi-tasking, Billing Specialist with law firm billing expertise. As the Legal Billing Specialist, you will oversee client invoicing, assist with the collections process, handle legal billing inquiries, assist with calendar management, complete accounts receivable/payable transactions, perform legal research, complete account reconciliations, and prepare legal documents as needed. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>· Data entry of billing tickets/order entry</p><p>· Enter daily invoice transactions</p><p>· Process and reconcile billing</p><p>· Update and maintain client accounts</p><p>· Provide administrative support</p><p>· Email follow-up on client inquiries</p><p>· Assist with billing projects as needed</p>
<p>Growing manufacturer in the Wilmington Delaware area is looking to staff a Billing Specialist with billing, pricing, and invoicing experience. As the Billing Specialist you will oversee the status of accounts and balances, distribute bills/invoices, post payments, provide solutions to client inquiries, and organize financial records. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>• Enter daily invoice transactions</p><p>• Process and reconcile payments</p><p>• Generate client invoices</p><p>• Update and maintain client accounts</p><p>• Process improvement initiatives</p><p>• Coordinate system pricing as needed</p><p>• Send delinquent communication as needed</p><p>• Resolve client inquiries</p>
<p>We have partnered with a non-profit organization on their search for a tech savvy, AR/AP Specialist with proven general ledger expertise. In this role, you will assist with managing the organization’s full-cycle accounts payable and accounts receivable processes including: processing invoices and payments, account reconciliation, maintaining the general ledger, assisting with the month-end process, coordinating audit preparation and documentation, posting ACH transactions, maintaining accounting files, and ensuring compliance with company policies and accounting standards. The ideal AR/AP Specialist for this role should have a not-for-profit background, have a high level of attention to detail, excellent organizational skills, and great time management skills.</p><p><br></p><p>Major Responsibilities</p><p>· Process vendor invoices, expense reports, and purchase orders accurately and in a timely manner.</p><p>· Prepare and issue payments via check, ACH, or wire transfer.</p><p>· Reconcile vendor statements and resolve discrepancies or billing issues.</p><p>· Generate customer invoices and ensure prompt, accurate billing.</p><p>· Monitor accounts receivable aging and follow up on outstanding payments.</p><p>· Apply incoming payments and maintain up-to-date customer account records.</p><p>· Perform month-end closing tasks, including accruals, reconciliations, and journal entries.</p><p>· Maintain vendor and customer files to ensure accurate and complete records.</p><p>· Collaborate with internal departments to resolve invoice and payment issues.</p><p>· Assist with audits, reporting, and special accounting projects as needed.</p>
<p>We are looking for an Accounts Receivable Clerk to join our team in King of Prussia, Pennsylvania. This long-term contract position offers the opportunity to contribute to the financial operations of our organization by managing invoicing, collections, and payment processing. The ideal candidate will possess strong organizational skills and the ability to maintain accurate records while providing exceptional service to clients.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and manage corporate accounts, ensuring timely follow-up on delinquent payments, including those over 180 days past due.</p><p>• Process client payments promptly and accurately, adhering to established Cash on Demand protocols.</p><p>• Prepare and distribute monthly account statements and reports to keep clients informed of their financial status.</p><p>• Manage a portfolio of clients, addressing inquiries and resolving escalations efficiently.</p><p>• Ensure compliance with company policies and ethical standards in all collection practices.</p><p>• Identify accounts requiring special attention and determine appropriate actions to resolve outstanding issues.</p><p>• Receive and process credit card payments to facilitate debt recovery.</p><p>• Explain complex billing charges to clients in a clear and precise manner.</p><p>• Maintain detailed records of all client interactions to support future reference and auditing requirements.</p>
<p>We are looking for an experienced Accounts Receivable Clerk to join our team in Bethlehem, Pennsylvania. This position is within the manufacturing industry, offering an excellent opportunity to contribute to the financial operations of a dynamic organization. The ideal candidate will excel at managing customer accounts, ensuring timely collections, and maintaining accurate financial records.</p><p><br></p><p>Responsibilities:</p><p>• Generate and issue customer invoices promptly and with precision.</p><p>• Process payments received through various methods, including checks, credit cards, wires, and other channels.</p><p>• Monitor outstanding accounts and actively follow up with customers to ensure on-time payments.</p><p>• Conduct account reconciliations and address discrepancies or disputes in a timely manner.</p><p>• Maintain comprehensive and accurate records of all accounts receivable activities.</p><p>• Support month-end close processes by preparing aging reports and journal entries.</p><p>• Collaborate with other departments to verify and enhance billing accuracy.</p><p>• Create and distribute detailed accounts receivable reports for management review.</p><p>• Ensure adherence to company policies and accounting standards in all AR processes</p>
<p>We are looking for a detail-oriented Cash Application Specialist to join our team on a long-term contract basis in Glen Mills, Pennsylvania. This role focuses on efficiently managing cash applications and maintaining accurate accounts receivable records. If you have a strong background in financial operations and thrive in an office environment, this position could be an excellent opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Accurately post cash payments and ensure all transactions are processed in a timely manner.</p><p>• Apply receipts to the accounts receivable subledger with precision.</p><p>• Manage and reconcile accounts receivable records to maintain financial accuracy.</p><p>• Utilize Great Plains software for cash application tasks and reporting.</p><p>• Investigate and resolve any discrepancies or issues related to cash postings.</p><p>• Collaborate with the finance team to optimize cash application processes.</p><p>• Maintain detailed documentation of all payment activities.</p><p>• Support the team by providing insights and recommendations for improving efficiency.</p><p>• Ensure compliance with company policies and financial regulations.</p><p>• Provide excellent customer service when addressing inquiries related to payment processing.</p>
<p>We are looking for a skilled Medical Billing Specialist to join our team on a contract basis. This role is based in Turnersville, New Jersey, and involves managing billing operations and accounts receivable processes with precision and efficiency. The ideal candidate will have a strong background in medical billing and claims administration, along with familiarity with various healthcare technologies.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage medical claims</p><p>• Handle accounts receivable tasks, including tracking payments and resolving discrepancies.</p><p>• Review and submit appeals to insurance carriers for denied claims.</p><p>• Ensure accurate and timely billing functions across multiple healthcare platforms.</p><p>• Administer benefit functions related to patient accounts and insurance policies.</p><p>• Utilize Electronic Health Record (EHR) systems to maintain and update patient information.</p><p>• Conduct dynamic data exchanges (DDE) to ensure seamless integration of billing data.</p><p>• Collaborate with team members to improve claim administration processes.</p><p>• Monitor and analyze billing reports to identify areas for improvement.</p><p>• Provide support for audits and compliance reviews as needed.</p>
<p>We are looking for a detail-oriented Accounts Receivable Clerk to join our manufacturing team in Bethlehem, Pennsylvania. In this role, you will oversee the management of incoming payments, maintain accurate financial records, and serve as a key point of contact for client billing inquiries. This is an excellent opportunity for a motivated individual with strong organizational skills and a passion for accounting.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Process accounts receivable transactions, ensuring accuracy and adherence to company policies.</p><p>• Prepare and issue invoices, monitor payment statuses, and reconcile client accounts on a regular basis.</p><p>• Investigate and resolve discrepancies in billing and payments efficiently and effectively.</p><p>• Maintain and update financial records, ensuring data integrity within accounting systems.</p><p>• Communicate with clients to address billing questions and provide payment guidance.</p><p>• Collaborate with internal teams to streamline processes and improve workflow efficiencies.</p><p>• Monitor accounts for overdue payments and initiate appropriate follow-up actions.</p><p>• Generate detailed financial reports to support decision-making and audits.</p><p>• Ensure compliance with accounting standards and organizational policies.</p>
<p>Robert Half has partnered with a client within the Real Estate industry on their search for an Staff Accountant. This candidate must be highly skilled in accounts receivable and be able to provide general accounting support. The responsibilities for this Staff Accountant role consist of handling general accounting operations such as: assisting with accounts receivable/collections activities, processing vendor invoices, preparing monthly statements and billbacks, reviewing tax fees, assisting with account reconciliations, preparing journal entries, assisting with payroll entries, and participating in the development and tracking of budgets. The ideal candidate for this role should have great problem-solving skills, highly organized, excellent time-management and strong budgeting/forecasting abilities that will ensure revenue generation.</p><p><br></p><p>Everyday Responsibilities</p><p>· Support daily accounting functions</p><p>· Post customer payments into QuickBooks</p><p>· Cash Management</p><p>· Prepare customer invoices</p><p>· Maintain and review business licensing as needed</p><p>· Accounts Receivable/Collections</p><p>· General ledger account reconciliation</p><p>· Draft Correspondence</p><p>· Ad hoc special projects as requested</p>
<p><strong>Job Description:</strong></p><p>We are seeking a detail-oriented Accounts Receivable Clerk to join our team. The ideal candidate will handle and manage incoming payments, maintain financial accuracy, and contribute to the overall functioning of our accounting department. In this role, you will ensure the timely collection of revenue and provide excellent customer service related to billing and payment inquiries.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and send invoices, receipts, and account statements to clients.</li><li>Post payments to customer accounts and reconcile discrepancies.</li><li>Monitor accounts for overdue balances and take appropriate action, including follow-ups or collections.</li><li>Communicate with customers to resolve billing issues and ensure prompt payments.</li><li>Maintain accurate and updated records of accounts receivable transactions.</li><li>Assist with month-end reconciliations and prepare reports for management.</li><li>Collaborate with other departments to ensure accuracy in billing processes.</li><li>Respond promptly to inquiries from clients and vendors.</li></ul><p><br></p>
<p>Are you an experienced Accounts Receivable and Collections professional looking to join a dynamic team? Robert Half is seeking a motivated <strong>Accounts Receivable / Collections Specialist</strong> to oversee and manage company payment collections processes and ensure the seamless flow of accounts receivable operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle accounts receivable and collections functions, including timely management of outstanding invoices.</li><li>Contact clients to follow up on past-due accounts while maintaining strong relationships.</li><li>Investigate discrepancies related to customer billing accounts and reconcile payments effectively.</li><li>Prepare and analyze AR aging reports, identifying overdue payments and addressing issues efficiently.</li><li>Collaborate with internal departments to ensure proper order processing and invoicing.</li><li>Maintain detailed records of contacts, agreements, and payment activity.</li><li>Process adjustments and write-offs adhering to company policy.</li></ul><p><br></p><p><br></p>
We are looking for a detail-oriented Accounting Assistant to join our team in Lancaster, Pennsylvania. This is a contract position ideal for an organized individual with a strong background in accounting and administrative tasks. The role offers the opportunity to work in a small office environment with significant earning potential.<br><br>Responsibilities:<br>• Enter customer orders into the system accurately and efficiently, with training provided on the specific platform.<br>• Process invoices and manage billing activities to ensure timely and precise transactions.<br>• Conduct accounts receivable tasks, including tracking and reconciling payments.<br>• Perform purchasing-related activities to support the office's operations.<br>• Monitor and maintain accurate records by organizing and filing documents, which may involve physical tasks such as bending or using step stools.<br>• Collaborate with the warehouse team, requiring periodic trips to the warehouse for inventory or document management.<br>• Assist in managing multiple tasks and priorities in a fast-paced office setting.<br>• Maintain a high level of attention to detail in all aspects of daily work.<br>• Support the team by providing general administrative and clerical assistance as needed.
<p>Growing, Wilmington Delaware client seeks a thorough Collections Specialist. In this role you will handle customer payment discrepancies, accounts receivable identify outstanding debts, place collection calls, track customer credit worthiness, analyze and review customer invoices, and prepare repayment schedules. The successful Collections Specialist will also manage credit risk, maintain customer accounts, and assist with billing. If you are looking for a promising collections role with longevity, this may be for you!</p><p><br></p><p>What you get to do daily</p><p>· Manage credit and collection functions</p><p>· Prepare customer invoices electronically</p><p>· Monitor aging AR balances</p><p>· Analyze, and review customer credit worthiness</p><p>· Identify delinquent accounts</p><p>· Ensure proper documents and agreements are on file</p><p>· Perform payment reconciliations</p><p>· Investigate and resolve discrepancies</p><p>· Develop and schedule payment plans</p>
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our team located in the Greater Philadelphia Region. This Accounts Payable Specialist role is a contract-to-permanent opportunity within a respected non-profit organization dedicated to providing quality healthcare services. In this role, you will manage the accounts' payable function and oversee inventory processes, ensuring accuracy, compliance, and efficiency in all related operations.</p><p><br></p><p>What you get to do every single day:</p><p>• Oversee and process all accounts payable transactions, ensuring accuracy and compliance with organizational policies.</p><p>• Manage petty cash distributions and maintain precise records.</p><p>• Prepare and maintain regular accounts payable schedules, account balance reports, and inventory reports.</p><p>• Reconcile accounts payable records with other accounting departments and resolve discrepancies.</p><p>• Support internal and external audits by preparing required reports and documentation.</p><p>• Monitor and manage cash flow projections, ensuring proper allocation of grant expenses in line with funding guidelines.</p><p>• Coordinate monthly grant entries and compliance reports while adhering to the monthly financial closing schedule.</p><p>• Conduct inventory counts, analyze pricing records, and reconcile discrepancies between physical and recorded inventory.</p><p>• Maintain an organized and clean stockroom, ensuring inventory is properly stocked and replenished as needed.</p><p>• Utilize software tools to record, track, and manage all inventory data and ensure accurate reporting.</p>
<p>We are looking for a detail-oriented Accounting Clerk to join a team in Wilmington, Delaware. In this Contract to permanent role, you will play a vital part in managing financial transactions, processing payments, and maintaining accurate account records. This position requires strong organizational skills and the ability to interact effectively with both customers and team members.</p><p><br></p><p>Responsibilities:</p><p>• Process refunds submitted through task management systems for multiple entities.</p><p>• Handle credit card payments and ensure accurate transaction records.</p><p>• Set up, renew, extend, transfer, and cancel memberships as needed.</p><p>• Respond to technician line calls and assist with inquiries.</p><p>• Research customer account details to resolve issues and provide solutions.</p><p>• Update account information, including merging records and transferring accounts.</p><p>• Investigate payments through payment entities and provide documentation upon request.</p><p>• Waive balances as required and address limited customer questions about account problems.</p><p>• Perform additional duties as assigned to support the accounting team.</p>
<p>Location: Middletown, DE</p><p>Work Model: 4 Days onsite, Friday work from Home</p><p>Salary: $55,000 -$70,000/Year</p><p><br></p><p>Job Summary:</p><p><br></p><p>We are seeking a detail-oriented and organized Bookkeeper to manage our company’s financial transactions. The ideal candidate will maintain accurate financial records, ensure compliance with relevant regulations, and support the overall financial health of the business. This role requires strong analytical skills, attention to detail, and the ability to work independently.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>• Record day-to-day financial transactions and complete the posting process.</p><p>• Maintain and reconcile general ledger accounts.</p><p>• Process accounts payable and accounts receivable.</p><p>• Prepare and issue invoices, manage collections, and follow up on outstanding payments.</p><p>• Reconcile bank and credit card statements.</p><p>• Assist in payroll processing and ensure accurate records of employee payments.</p><p>• Prepare financial reports, including profit and loss statements, balance sheets, and cash flow statements.</p><p>• Monitor financial transactions to ensure accuracy and compliance with company policies.</p><p>• Assist in preparing tax filings and liaising with accountants as necessary.</p><p>• Maintain organized and updated financial records.</p><p>Qualifications:</p><p>• Proven experience as a bookkeeper or in a similar financial role.</p><p>• Proficiency in accounting software such as QuickBooks, Xero, or similar platforms.</p><p>• Strong understanding of bookkeeping and accounting principles.</p><p>• Excellent attention to detail and problem-solving skills.</p><p>• Strong organizational and time management abilities.</p><p>• Proficiency in Microsoft Office Suite, particularly Excel.</p><p>• Knowledge of financial regulations and compliance requirements.</p><p>• Associate or Bachelor’s degree in Accounting, Finance, or a related field experience preferred.</p><p>• Certification such as Certified Bookkeeper (CB) is a plus.</p><p><br></p><p><br></p><p>Compensation:</p><p>• Competitive salary based on experience.</p><p>• Benefits package may include health insurance, retirement plans, and paid time off.</p><p><br></p><p>If you are a meticulous professional with a passion for numbers and financial management, we encourage you to apply and become a vital part of our team.</p>
<p>Robert Half is looking for a dedicated Accounts Payable Specialist to manage the full lifecycle of invoices across multiple entities for our dynamic client. This Accounts Payable Specialist role involves ensuring accurate processing, timely payments, and smooth month-end close activities while maintaining compliance with company policies. The ideal candidate will possess strong expertise in accounts payable operations, proficiency with Microsoft Dynamics or similar platforms, and a proactive approach to improving processes.</p><p><br></p><p>Responsibilities:</p><ul><li>Process and accurately code 100+ invoices weekly using Microsoft Dynamics.</li><li>Ensure timely and compliant payments by adhering to internal approval workflows.</li><li>Reconcile vendor statements and resolve discrepancies efficiently.</li><li>Prepare reconciliations and schedules to support monthly accounts payable close.</li><li>Track 1099 vendors and assist with year-end reporting requirements.</li><li>Collaborate with vendors and internal teams to address billing inquiries and issues.</li><li>Handle intercompany accounts payable activities within a multi-entity structure.</li><li>Identify and propose process improvements to enhance accuracy and reduce manual tasks.</li></ul>
We are seeking a skilled Collections Specialist to join our team. This individual will be responsible for facilitating effective communication with customers regarding outstanding payments, while ensuring the accuracy of financial records. The ideal candidate will have experience in collections and accounting, along with strong communication and organizational capabilities. <br> Key Responsibilities: Contact customers through phone and email to address overdue payments and discuss payment options. Maintain comprehensive records of customer payment status and collection activities. Process incoming payments and perform reconciliations for customer accounts. Work with internal teams, such as sales, to resolve credit issues and develop payment strategies. Participate in regular reviews of accounts receivable to maintain alignment across departments. Escalate delinquent accounts and unresolved matters to management as needed. Collaborate with team members to ensure company standards are met. Assist management with any tasks related to account collections.
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
