<p><strong>Job Title:</strong> IT Manager & Systems Administrator</p><p><br></p><p><strong>Overview</strong></p><p>The IT Manager & Systems Administrator is responsible for managing the organization’s technology infrastructure, security, and endpoint systems while overseeing a small team of IT professionals. This position combines technical expertise, strategic oversight, and team leadership to ensure IT systems remain reliable, secure, and efficient.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require an onsite work schedule (occasional remote flexibility). </strong></p><p><br></p><p><strong>Role Focus</strong></p><ul><li>Direct and support IT staff, setting goals and providing feedback that encourages professional growth.</li><li>Manage company infrastructure including servers, operating systems, applications, and network equipment.</li><li>Administer and secure devices through Mobile Device Management tools, with an emphasis on Apple technologies.</li><li>Maintain documentation that supports continuity, troubleshooting, and compliance efforts.</li><li>Safeguard data and systems by implementing security standards, backup processes, and recovery plans.</li><li>Serve as an escalation point for technical issues and partner with other departments to implement solutions.</li><li>Identify opportunities for process improvement, automation, and system optimization.</li></ul><p><br></p>
We are looking for a skilled Systems Administrator to join our team in Glendale, Wisconsin, on a Contract to permanent basis. In this role, you will be responsible for maintaining and optimizing IT systems, ensuring seamless network operations, and troubleshooting hardware and software issues. The ideal candidate will bring extensive hands-on experience and a proactive approach to managing system health and resolving technical challenges.<br><br>Responsibilities:<br>• Monitor server and workstation performance, including disk space, memory usage, system logs, backups, and security measures.<br>• Configure, install, and troubleshoot hardware and software components, including drivers, peripherals, and user customizations.<br>• Diagnose and resolve network connectivity issues, routing errors, and name resolution problems.<br>• Administer user accounts, mailboxes, group policies, printers, and network security tasks.<br>• Support the help desk by resolving escalated technical issues and providing guidance to team members.<br>• Collaborate with higher-level engineers to set up, analyze, and repair server infrastructure devices.<br>• Ensure optimal functioning of critical IT systems to prevent service interruptions.<br>• Transport and handle IT equipment as needed for installations and repairs.<br>• Integrate mission-critical devices into client networks effectively.
<p>As a <strong>Systems Administrator</strong>, you will play a crucial role in the performance, security, and reliability of our organization’s IT infrastructure. Your day-to-day responsibilities will include managing server and network performance, troubleshooting infrastructure issues, performing system upgrades, and designing solutions to optimize and secure our technology ecosystem. Additionally, you will serve as the backup for the Network Administrator, providing critical coverage when needed.</p><p>Essential Job Functions</p><ul><li>Manage and maintain the <strong>Microsoft Intune</strong> implementation.</li><li>Package and support third-party applications.</li><li>Contribute to infrastructure improvement projects.</li><li>Troubleshoot network and infrastructure reliability challenges.</li><li>Administer <strong>Active Directory (AD)/Azure AD</strong>, <strong>M365</strong>, <strong>Veeam</strong>, Print Server, Group Policy, and network security solutions.</li><li>Deploy and manage virtual machines (VMs) using <strong>VMWare/ProxMox</strong>.</li><li>Oversee data center hosts and storage solutions.</li><li>Monitor backups and execute recovery/disaster recovery processes.</li><li>Review system health, logs, and activity to ensure optimal performance.</li><li>Collaborate with vendors regarding infrastructure and VoIP systems.</li><li>Conduct daily <strong>SIEM</strong> monitoring and analysis.</li><li>Perform firmware updates and system upgrades as needed.</li><li>Respond to Level 2 (L2) help desk requests and user inquiries.</li><li>Maintain technical documentation and software/hardware knowledge bases.</li><li>Provide end-user training and technical support.</li></ul><p><em>Other duties as assigned to ensure smooth operations.</em></p>
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
<p><strong>Position: Systems Engineer (MSP)</strong></p><p>Robert Half is seeking an experienced Systems Engineer for our partner in IT Managed Services. This role is responsible for delivering advanced technical services across a range of infrastructure environments. The position supports clients on complex issues and plays an active role in maintaining strong client relationships through reliable system performance and project execution.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role. Local travel to client sites is required, with some remote flexibility. </strong></p><p><br></p><p><strong>Core Responsibilities:</strong></p><ul><li>Manage day-to-day administration of client IT environments, including on-prem and cloud-based infrastructure.</li><li>Develop and maintain data backup strategies and disaster recovery plans in alignment with business continuity goals.</li><li>Establish and enforce security protocols around user authentication and system auditing.</li><li>Design and deploy customized infrastructure solutions to meet client-specific technical requirements.</li><li>Conduct network analysis and support advanced routing, switching, and connectivity needs.</li><li>Provide guidance and escalation support to service desk and field personnel on technical incidents.</li><li>Collaborate with account teams to scope and present solutions to stakeholders.</li><li>Lead implementation of infrastructure and systems projects with minimal supervision.</li><li>Troubleshoot and resolve high-impact or escalated support issues across client environments.</li></ul><p><br></p>
<p><strong>Job Title: Field Systems Engineer – IT Infrastructure & Client Services</strong></p><p><br></p><p><strong>Overview:</strong></p><p> Robert Half is seeking a tech-savvy, solutions-oriented Field Systems Engineer who thrives in client-facing environments and enjoys building strong, long-term relationships through technical excellence. This role offers a unique mix of on-site support, systems engineering, and strategic consulting in a managed services environment. You'll be guiding clients through infrastructure modernization, cybersecurity enhancement, and cloud transformation.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Act as the primary technical contact for a portfolio of business clients, managing all aspects of their IT systems.</li><li>Architect, configure, and support a range of systems including servers, network gear, firewalls, and data protection tools.</li><li>Plan and execute server transitions, network refreshes, and virtualization rollouts using Hyper-V or VMware.</li><li>Deploy and manage cloud platforms like Microsoft 365, Azure, and SharePoint.</li><li>Offer advanced troubleshooting for escalated service tickets beyond the helpdesk or remote operations center.</li><li>Conduct regular system audits, performance assessments, and preventive maintenance tasks.</li><li>Recommend and implement security solutions, including MFA, EDR, and compliance support across HIPAA, PCI, and other frameworks.</li><li>Participate in technical planning sessions with client stakeholders to align IT strategy with business goals.</li><li>Contribute to internal process improvements and stay on top of evolving tech stacks and industry best practices.</li></ul><p><br></p>
Position: Systems Engineer<br><br>Job Description:<br>We are seeking an experienced Network Administrator to oversee the management, design, and administration of client networks, including client-server and cloud topologies. The candidate will be responsible for recommending and implementing technical solutions, managing disaster recovery plans, and ensuring that authentication and auditing best practices are followed. This role will also support escalated troubleshooting issues, assist technical staff with complex challenges, partner with sales for technical presentations, and lead technical project implementations.<br><br>Primary Duties and Responsibilities:<br><br>Oversee the management and administration of client networks, including client, server, and cloud architectures.<br>Recommend, implement, and manage backup systems and disaster recovery solutions.<br>Apply and oversee industry best practices for authentication, auditing, and fault tolerance.<br>Design and deploy technical solutions for new and existing clients.<br>Engage in advanced network administration, such as routing and topology analysis.<br>Resolve escalated technical challenges and support field technicians.<br>Collaborate with sales teams to communicate complex technical solutions.<br>Lead the implementation of complex technical projects.<br>Qualifications:<br><br>Proficiency in Windows Server Administration, Active Directory management, and Group Policy.<br>Expertise in networking, including subnets, routing, DNS, DHCP, VLAN, and wireless topologies.<br>Knowledge of security appliances, such as firewall rules, content filtering, and log analysis.<br>Experience with cloud-based email solutions, including message tracing and spam filtering.<br>Proficiency in hypervisor technologies (VMware, Hyper-V), SANs, VMotion, and clustering solutions.<br>Experience in fault-tolerant environments and change management processes.<br>Understanding of remote workplace solutions, including IPSEC and SSL VPNs.<br>Familiarity with cross-platform environments and patch management.<br>Top 3 Most Important Qualifications:<br><br>Network Expertise: Proficiency in advanced networking concepts such as subnets, routing, DNS, DHCP, and VLANs, along with experience managing complex network topologies and devices such as firewalls.<br>Technical Implementation Skills: Demonstrated ability in designing, implementing, and supporting disaster recovery systems and fault-tolerant solutions in diverse environments.<br>Systems Administration: Strong knowledge of Windows Server Administration, Active Directory, Group Policy, and hypervisor technologies like VMware and Hyper-V.<br>Work Environment:<br>This role may include on-site, remote, or hybrid responsibilities depending on client needs.<br><br>Employment Type: Contract or permanent placement based on availability and client specifications.
<p><strong>Job Title: Field Systems Engineer – IT Infrastructure & Client Services</strong></p><p><br></p><p><strong>Overview:</strong></p><p>Robert Half is seeking a tech-savvy, solutions-oriented Field Systems Engineer who thrives in client-facing environments and enjoys building strong, long-term relationships through technical excellence. This role offers a unique mix of on-site support, systems engineering, and strategic consulting in a managed services environment. You'll be guiding clients through infrastructure modernization, cybersecurity enhancement, and cloud transformation.</p><p><br></p><p><strong>This is a Direct/Permanent Hire position, that will require a hybrid in-office schedule.</strong></p><p><strong>Travel to local clients is required. Must have a valid driver's license and active insurance policy.</strong></p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Act as the primary technical contact for a portfolio of business clients, managing all aspects of their IT systems.</li><li>Architect, configure, and support a range of systems including servers, network gear, firewalls, and data protection tools.</li><li>Plan and execute server transitions, network refreshes, and virtualization rollouts using Hyper-V or VMware.</li><li>Deploy and manage cloud platforms like Microsoft 365, Azure, and SharePoint.</li><li>Offer advanced troubleshooting for escalated service tickets beyond the helpdesk or remote operations center.</li><li>Conduct regular system audits, performance assessments, and preventive maintenance tasks.</li><li>Recommend and implement security solutions, including MFA, EDR, and compliance support across HIPAA, PCI, and other frameworks.</li><li>Participate in technical planning sessions with client stakeholders to align IT strategy with business goals.</li><li>Contribute to internal process improvements and stay on top of evolving tech stacks and industry best practices.</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.<br><br>Responsibilities:<br>• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.<br>• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.<br>• Set up and maintain peripheral devices such as printers, monitors, and projectors.<br>• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.<br>• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.<br>• Provide end-user training and guidance on technology best practices and security protocols.<br>• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.<br>• Support and maintain displays and projectors in meeting rooms to ensure functionality.<br>• Troubleshoot basic networking issues using appropriate tools and methods.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
We are looking for a skilled Desktop Technician 3 to join our team on a long-term contract basis. This position is based in Menomonee Falls, Wisconsin, and involves providing comprehensive support for end-user devices, peripherals, and network infrastructure. The ideal candidate will excel in diagnosing and resolving technical issues while contributing to special projects and maintaining workplace safety.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues across a variety of devices, including PCs, laptops, tablets, Android devices, printers, and scanners.<br>• Deliver first-level support for end-user devices and peripherals to ensure seamless operations.<br>• Perform routine device replacements in accordance with warranty schedules and company standards.<br>• Deploy and implement new technologies and devices to enhance user productivity and shop floor efficiency.<br>• Accurately document work processes and maintain detailed records of tasks performed.<br>• Utilize company software to track and manage technical support activities.<br>• Serve as a technical resource, contributing to project planning and execution while maintaining daily responsibilities.<br>• Communicate effectively with end-users regarding changes, upgrades, or planned outages.<br>• Adhere to company policies and regulations, including strict compliance with information security guidelines.<br>• Maintain a strong focus on workplace safety and attention to detail in all tasks.
We are looking for an experienced ERP/CRM Developer to join our team in Pewaukee, Wisconsin. This Contract-to-permanent position will play a critical role in supporting and enhancing our Epicor Prophet 21 system and related technologies. The ideal candidate will possess strong technical expertise and be adept at identifying opportunities for process improvement while providing excellent support to end users.<br><br>Responsibilities:<br>• Provide first-line support for Prophet 21-related issues, utilizing Freshservice to manage and resolve tickets efficiently in collaboration with developers.<br>• Analyze business processes, gather user requirements, and document findings to recommend enhancements for Prophet 21 and its companion tools.<br>• Manage user security configurations and address customization requests within Prophet 21 and supporting systems.<br>• Optimize and maintain existing applications and infrastructure, including performing upgrades and custom development for Prophet 21.<br>• Troubleshoot and support Wireless Warehouse operations, including resolving issues with Zebra handheld devices and Prophet 21 functionality.<br>• Develop and maintain internal Knowledge Base documentation to ensure smooth IT operations.<br>• Leverage expertise in Prophet 21 modules such as financials, procurement, inventory, planning, and warehousing to identify efficiencies and improve processes.<br>• Assist in creating custom reports and dashboards using tools like Crystal Reports and Power BI.<br>• Collaborate with cross-functional teams to ensure seamless integration and functionality of Prophet 21 and related systems.
