10 Results for Senior Customer Service Representative Jobs in Washington, DC

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Customer Service Representative

Reston, VA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are seeking a customer service representative with excellent communication skills, strong multitasking abilities, and exceptional attention to detail. The ideal candidate is comfortable working independently, delivering high-quality service, and managing multiple priorities in a fast-paced environment. Previous customer service or membership experience is preferred, and prior call center experience is a strong plus. Responsibilities:<ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve customer concerns and escalate complex issues when needed</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve service processes</li></ul>
2026-10-16T00:00:00Z

Customer service representative

Reston, VA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are seeking a Customer Service Representative to provide exceptional support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and skilled at communicating effectively across multiple channels. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve customer issues in a timely and professional manner</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Escalate complex concerns to the appropriate team when needed</li><li>Provide product, service, and policy information to customers</li><li>Support efforts to improve customer satisfaction and service processes</li></ul>
2026-10-22T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
We are looking for a Customer Service Representative to join a team for a long-term contract opportunity. This onsite role supports multiple active contracts and requires someone who can communicate clearly, stay organized, and manage documentation with accuracy. The ideal candidate brings strong customer service experience, confidence using Microsoft Office tools such as Excel and Outlook, and the ability to handle a high-volume workload in an organized office setting. Responsibilities: • Provide onsite customer service and administrative support for a portfolio of 10 to 15 contracts, ensuring timely and accurate follow-through. • Respond to inbound inquiries and place outbound calls as needed to gather information, resolve issues, and maintain service quality. • Maintain and organize contract-related records, forms, and supporting documentation in accordance with established processes. • Assist with order entry and related data updates while checking details for completeness and accuracy. • Use Microsoft Office applications, including Excel and Outlook, to track activity, manage communications, and prepare routine reports. • Coordinate with internal teams and stakeholders to help move contract-related tasks forward and address service needs promptly. • Monitor documentation status and follow up on missing or incomplete information to keep contract support activities on schedule.
2026-11-03T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are seeking a customer service representative to provide excellent support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and skilled at communicating across phone, email, and chat channels. Responsibilities:<ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve customer concerns and escalate complex issues when needed</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve service processes</li></ul>
2026-10-16T00:00:00Z

Customer Service Specialist

Fairfax, VA
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are seeking a Customer Service Specialist to provide exceptional support to customers by answering inquiries, resolving issues, and ensuring a positive experience across phone, email, and chat channels. The ideal candidate is a strong communicator, problem solver, and team player who thrives in a fast-paced environment. Responsibilities:<ul><li>Provide administrative support for day-to-day business operations</li><li>Assist with the contract process, including documentation and follow-up</li><li>Handle customer service inquiries and resolve issues in a professional manner</li><li>Send follow-up emails and maintain clear communication with customers and internal teams</li><li>Enter and update data in Excel, including working with columns, rows, and spreadsheets</li><li>Navigate and use various software systems efficiently</li><li>Maintain accurate records and ensure timely completion of assigned tasks</li></ul>
2026-11-03T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities:• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-10-26T00:00:00Z

Call Center Representative

Middle River, MD
onsite
Temporary / Contract
18 - 23 USD / Hourly
We are looking for a service-focused Call Center Representative to support customers from our Maryland location within the Energy/Natural Resources industry. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and enjoys helping customers resolve questions efficiently. In this role, you will manage a steady flow of inbound calls, research account details across multiple systems, and create positive experiences through accurate and empathetic support. Responsibilities:<ul><li>Respond to a large volume of incoming customer calls with professionalism, patience, and a solutions-oriented approach.</li><li>Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information.</li><li>Use several computer programs at once to locate records, review relevant details, and complete tasks efficiently during live calls.</li><li>Address customer concerns with empathy and sound judgment to help achieve timely and satisfactory resolutions.</li><li>Record call details thoroughly and maintain up-to-date customer information within internal systems.</li><li>Partner with coworkers and cross-functional teams when issues require additional research or escalation.</li><li>Consistently work toward service goals and quality expectations established for the call center team.</li><li>Keep current on company guidelines, service updates, and industry-related information to support accurate customer communication.</li></ul>
2026-11-02T00:00:00Z

Senior Billing Specialist

Washington, DC
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for an experienced Senior Billing Specialist to support accurate and timely invoicing operations for a growing law firm in Washington, District of Columbia. This role is ideal for someone who can manage complex billing activity, maintain strong follow-through on collections, and ensure billing records are complete and dependable. The successful candidate will bring strong attention to detail, confidence working with electronic billing platforms, and the ability to partner effectively with internal teams to resolve billing issues. Responsibilities:• Prepare, review, and finalize client invoices to ensure charges are accurate, complete, and submitted within required deadlines.• Monitor outstanding balances, follow up on past-due accounts, and support collection efforts through clear and timely communication.• Generate and distribute billing statements while verifying that supporting details align with client guidelines and internal records.• Maintain billing data within computerized billing platforms and update account information to support consistent and reliable reporting.• Process electronic billing submissions and address rejections, edits, or resubmission needs to keep invoices moving efficiently.• Work with attorneys and internal stakeholders to resolve billing discrepancies, clarify charge details, and respond to client inquiries.• Use Aderant and other billing software to manage day-to-day billing activities, track status updates, and support month-end processes. All interested candidates in this Senior Billing Specialist role and permanent opportunities across the D.C. area send your resume to Justin Decker via LinkedIn.
2026-10-23T00:00:00Z

Senior eBilling Manager

Washington, DC
onsite
Permanent / Full Time
160000 - 190000 USD / Yearly
We are looking for an experienced Senior eBilling Manager to oversee electronic billing operations and support accurate, timely invoice delivery for a law firm in Washington, District of Columbia. This role is ideal for someone who can balance day-to-day ebilling execution with process oversight, client service, and team leadership. The successful candidate will bring strong knowledge of electronic billing platforms, complex billing arrangements, and revenue cycle coordination within a fast-paced, detail-focused environment. Responsibilities:• Lead daily billing activities, ensuring invoices are prepared, reviewed, and submitted accurately and on schedule.• Manage electronic billing workflows across client systems and resolve submission issues, rejections, and compliance-related discrepancies.• Oversee complex invoicing scenarios, including specialized calculations, phased or progress-based billing, and client-specific billing requirements.• Supervise billing operations to support consistent cash flow, reduce aged receivables, and strengthen collection follow-up where needed.• Partner with internal stakeholders to confirm time entry accuracy, matter setup details, and adherence to billing guidelines before invoice release.• Monitor billing system performance and maintain data integrity within platforms such as Aderant and Elite 3E.• Analyze billing trends and operational metrics to identify process improvements and enhance overall efficiency.• Provide guidance and support to billing staff, helping establish strong quality standards and dependable service delivery. All interested candidates in this Senior eBilling Manager and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.
2026-10-21T00:00:00Z

Inside Sales Representative

Jessup, MD
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Robert Half has a new direct-hire opportunity for an Inside Sales Representative. In this job, you will serve as a primary point of contact for customers, providing expert product knowledge, account support, and sales assistance from within the office environment. This role focuses on building strong customer relationships, understanding customer needs, and delivering accurate product information to support purchasing decisions and long-term account growth. No outside sales or field sales activities are required. Please contact Cody Marshall at Robert Half to learn more. Key ResponsibilitiesAccount Management<ul><li>Manage and maintain assigned customer accounts through phone, email, and virtual communication.</li><li>Develop strong working relationships with customers by providing responsive and professional support.</li><li>Process customer inquiries, quotations, orders, and account-related requests.</li><li>Monitor customer purchasing activity and identify opportunities to improve service and account performance.</li><li>Coordinate with internal departments to ensure timely order fulfillment and customer satisfaction.</li><li>Maintain accurate customer records and account activity within the CRM system.</li></ul>Product Knowledge & Customer Support<ul><li>Become a subject matter expert on company products, applications, features, and benefits.</li><li>Provide customers with product recommendations based on their business needs and requirements.</li><li>Educate customers on product specifications, availability, pricing, and usage.</li><li>Support customers with technical and product-related questions, escalating complex issues when necessary.</li><li>Stay current on new products, product updates, and industry trends.</li></ul>Sales Support<ul><li>Generate and follow up on quotations and proposals.</li><li>Assist customers through the purchasing process and ensure a positive buying experience.</li><li>Identify cross-selling and upselling opportunities within existing accounts.</li><li>Collaborate with internal sales and operations teams to achieve company sales objectives.</li><li>Support customer retention efforts through proactive communication and service.</li></ul>
2026-10-31T00:00:00Z

10 results for Senior Customer Service Representative in Washington, DC