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13 results for Help Desk in Washington, DC

Call Center Representative
  • Middle River, MD
  • onsite
  • Contract / Temporary to Hire
  • 18.00 - 23.89 USD / Hourly
  • We are looking for a skilled Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will be responsible for delivering exceptional customer service in a high-volume call center environment. This role requires strong communication abilities, multitasking skills, and a commitment to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls with professionalism and a friendly demeanor.<br>• Address customer inquiries, provide accurate product information, and offer effective solutions.<br>• Utilize multiple computer systems to locate, analyze, and document necessary information efficiently.<br>• Maintain a customer-first approach, demonstrating empathy and understanding during interactions.<br>• Accurately update customer accounts and document all interactions in the system.<br>• Work collaboratively with other departments to resolve complex customer issues.<br>• Consistently meet or exceed performance metrics and quality standards.<br>• Stay informed about company products, industry updates, and relevant policies.<br>• Provide feedback and suggestions to improve processes and enhance customer experiences.
  • 2025-12-10T16:06:30Z
INFO SECURITY ANALYST IV
  • Washington Dc, DC
  • onsite
  • Temporary
  • 50.00 - 55.00 USD / Hourly
  • <p><strong>SOC Engineer (Security Operations Center)</strong></p><p><strong>Location:</strong> Remote (Washington, DC area preferred)</p><p><strong>Travel:</strong> Must be willing to attend quarterly in-person team meetings</p><p><strong>Clearance:</strong> Ability to obtain Public Trust (Currently held preferred)</p><p><strong>Duration: </strong>6-month contract, potential for extension or conversion. </p><p><strong>Position Overview</strong></p><p>We are seeking a skilled <strong>SOC Engineer</strong> to design and maintain Security Operations Center (SOC) data feed solutions, implement SOAR capabilities, and ensure feed health through collaboration with cross-functional teams. This role requires strong cybersecurity expertise, including network security, SIEM, incident response, and threat detection.</p><p>The SOC Engineer will also serve as a <strong>backup SOC Lead</strong>, managing escalations and providing leadership updates during critical incidents when the primary lead is unavailable.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Microsoft Sentinel Engineering:</strong> Maintain and optimize Microsoft Sentinel SIEM/SOAR solutions in alignment with client requirements, industry best practices, and federal compliance mandates.</li><li><strong>Data Integration:</strong> Configure and manage log/data feeds from diverse sources (e.g., Fluent Bit, Windows Events, M365, cloud services, endpoint/security platforms).</li><li><strong>Parsing & Normalization:</strong> Develop and refine log parsing rules using Regex, DCRs, and custom transformations for accurate and usable data in Sentinel.</li><li><strong>SOAR Development:</strong> Engineer automation and orchestration solutions using Microsoft Logic Apps, Azure Functions, and PowerShell/Python scripts to improve SOC efficiency and incident response.</li><li><strong>Threat Detection Engineering:</strong> Build, tune, and optimize analytic rules, UEBA, dashboards, and reports to enhance detection and response coverage.</li><li><strong>Collaboration:</strong> Work with network, endpoint, cloud, and IT operations teams to integrate new data sources and deliver actionable SOC capabilities.</li><li><strong>Documentation & Knowledge Transfer:</strong> Create and maintain SOC architecture documentation, onboarding guides, and automation playbooks; train SOC analysts on new tools and processes.</li><li><strong>Advisory & Improvement:</strong> Conduct gap analyses of SOC capabilities, recommend improvements, and contribute to SOC process maturity.</li><li><strong>Incident Response Support:</strong> Provide Tier 3 support and assist with complex investigations as needed.</li></ul>
  • 2025-11-25T15:13:47Z
Manager of Accounting Operations
  • Washington, DC
  • onsite
  • Permanent
  • 140000.00 - 178000.00 USD / Yearly
  • <p>Our client, a prestigious international law firm, is searching for their new Manager of Accounting Operations. This visible role will support a dynamic Director, work with the finance & accounting team and have exposure to firm leadership and Partners. The role will key on overseeing accounting operations including A/P, cash and trust processes as well as the use of related technology tools and implementing efficient processes to automate and optimize the accounting operations functions. This exciting Manager of Accounting Operations position will be offered the opportunity to: </p><p> </p><ul><li>Manage the operational accounting department including the accounts payable, cash operations and trust areas as well as guiding the team to achieve department goals.</li><li>Lead the constant review and development of key accounting processes as well as design of internal controls.</li><li>As a part of a team, manage special projects and conduct analysis.</li><li>Effectively coordinate between accounting operations teams and the corporate accounting team to maintain information flow and hit reporting deadlines.</li><li>Oversee accounts payable processes and ensuring all financial obligations are met in a timely manner</li><li>Act as a key liaison to the outside accounting firm regarding the external audit process and provide supporting schedules and requested information to support the year end external audit and quarterly reviews.</li><li>Inform decision making and improve processes such as forecasting cash flow and financial performance to assist in strategic planning.</li><li>Implement and maintain trust accounting procedures to handle sensitive financial transactions.</li><li>Automate processes where possible to improve efficiency and accuracy.</li><li>Manage the accounting of team performance and providing constructive feedback.</li><li>Collaborating with other departments to ensure the accuracy of financial information and to resolve any discrepancies</li><li>Developing and implementing accounting policies and procedures in line with firm objectives.</li><li>Perform ad hoc projects for senior management as assigned.</li></ul><p><br></p><p>Our client offers medical benefits as part of their overall compensation package.</p><p><br></p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington, DC Metro area.</p><p><br></p><p><br></p>
  • 2025-12-05T17:04:23Z
Data Center Technician
  • Ashburn, VA
  • onsite
  • Temporary
  • 30.40 - 35.20 USD / Hourly
  • We are looking for a skilled Data Center Technician to join our team in Ashburn, Virginia. In this long-term contract role, you will play a vital part in managing and maintaining data center infrastructure, ensuring optimal performance and reliability. This position requires a hands-on approach to infrastructure installation, troubleshooting, and collaboration with multiple teams to meet service and project requirements.<br><br>Responsibilities:<br>• Manage infrastructure installation requests from initiation to completion, ensuring efficient execution.<br>• Certify network connections and peripherals for readiness prior to handoff.<br>• Collaborate with various teams, including engineering and business units, to support power events and infrastructure needs.<br>• Coordinate work requests with electrical contractors to maintain compliance with service levels.<br>• Provide detailed project estimates and document requirements through schematics and direct communication.<br>• Create and monitor tickets for infrastructure tasks, ensuring proper closure or cancellation upon completion.<br>• Oversee power remediation projects from initiation to finalization.<br>• Assist with rack-level capacity management and monitoring systems.<br>• Participate in meetings related to infrastructure projects to ensure alignment with organizational objectives.<br>• Conduct surveys and coordinate installations for power, racks, and cabling in new and existing data center environments.
  • 2025-12-03T14:54:35Z
Receptionist
  • Baltimore, MD
  • onsite
  • Temporary
  • 17.00 - 19.50 USD / Hourly
  • Are you an organized, detail-oriented individual with excellent communication skills and a warm, detail oriented demeanor? We are seeking a Receptionist to join a dynamic office environment where every day brings opportunities to make a lasting impression. As the first point of contact for clients, visitors, and team members, the ideal candidate will be responsible for ensuring a seamless and positive experience while contributing to the overall efficiency of the workplace.   Key Responsibilities: ·      Greet clients, visitors, and employees with a positive, welcoming attitude. ·      Answer and direct phone calls in a detail oriented and courteous manner. ·      Manage scheduling, meetings, and conference room reservations. ·      Handle incoming and outgoing correspondence, including mail, email, and packages. ·      Maintain the overall cleanliness and organization of the front desk and lobby area. ·      Assist with administrative tasks such as data entry, filing, and ordering office supplies. ·      Provide support to various departments as needed.
  • 2025-12-10T22:34:19Z
Receptionist
  • Washington, DC
  • onsite
  • Temporary
  • 21.85 - 25.30 USD / Hourly
  • We are looking for a detail-oriented and welcoming Receptionist to join our team on a long-term contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for visitors and clients, ensuring a positive experience while maintaining the efficient operation of front desk and office activities. This position is ideal for someone who thrives in a dynamic environment and enjoys providing exceptional service.<br><br>Responsibilities:<br>• Serve as the first point of contact by warmly greeting and directing guests, clients, and delivery personnel.<br>• Manage incoming calls using a multi-line phone system, ensuring calls are routed appropriately.<br>• Maintain the cleanliness and organization of the reception area to create a welcoming environment.<br>• Prepare conference rooms for meetings, including arranging seating, setting up audiovisual equipment, and ensuring supplies are available.<br>• Reset and tidy up conference rooms after meetings, including clearing dishes and rearranging furniture.<br>• Monitor and replenish office supplies, including printer materials and commonly used items in shared spaces.<br>• Provide general administrative support and assist with office organization as needed.<br>• Stock kitchen areas with snacks, beverages, and coffee supplies, ensuring essentials are readily available.<br>• Operate and unload the dishwasher regularly to maintain a clean kitchen environment.<br>• Ensure shared spaces, including the kitchen and office facilities, are kept clean, organized, and functional.
  • 2025-12-02T16:54:14Z
Senior Accountant
  • Fairfax, VA
  • onsite
  • Permanent
  • 90000.00 - 110000.00 USD / Yearly
  • <p>Our client, a private equity backed and quickly growing government contractor in the technology sector, is looking for an experienced Senior Accountant to join their team in Fairfax, Virginia. There is a solid runway for career growth and development given all of their recent positive developments including potential acquisitions. In this Senior Accountant role, you will play a vital part in supporting their financial close and accurate GAAP financial reporting. In this exciting new role, you will support an established leadership team and:</p><p><br></p><ul><li>Perform general ledger reconciliations, month end closing journal entries and ensure compliance with GAAP</li><li>Assist leadership with contract revenue recognition in accordance with ASC 606</li><li>Conduct monthly reconciliations of general ledger accounts to ensure timely and accurate financial closings.</li><li>Prepare monthly, quarterly, and annual financial statements in accordance with applicable standards.</li><li>Lead month-end and year-end closing processes, including preparing journal entries and accruals.</li><li>Monitor and ensure accurate revenue recognition based on government contract terms and accounting standards (FAR and CAS)</li><li>Apply and oversee indirect cost rates in line with provisional billing rates and incurred cost submissions.</li><li>Assist in preparing incurred cost submissions and year-end audit workpapers.</li><li>Ensure compliance with relevant tax laws, internal controls, and organizational policies.</li><li>Collaborate on the development and implementation of new financial processes to enhance operational efficiency.</li><li>Special projects as required by leadership</li></ul><p>Your base pay will depend on your skills, experience and training, knowledge, licensure and certifications, and other business and organizational needs. </p><p>Our client offers medical benefits as part of their overall compensation package in addition to other robust benefits.</p><p> </p><p>Please respond in confidence to Raj Khanna, Senior Vice President at Robert Half for immediate consideration for this fast-moving opportunity or one of our other immediate</p><p>openings in the Washington, DC Metro area.</p><p><br></p>
  • 2025-12-05T17:04:23Z
Sr. Accountant
  • Bethesda, MD
  • onsite
  • Permanent
  • 75000.00 - 100000.00 USD / Yearly
  • <p><strong>Senior Project Accountant Opportunity</strong></p><p><strong>Company Overview</strong> Join an established leader that has been transforming infrastructure and communities across the DMV for decades. This organization’s body of work covers a wide range of commercial construction, including laboratory spaces, apartment buildings, schools, hotels, logistics hubs, manufacturing sites, local government buildings, and office renovations. Their culture focuses on building relationships, professional growth, and sustainable progress—viewing each project as a chance to cultivate trust and create long-term impact.</p><p><strong>Role Introduction</strong> We are seeking a Senior Project Accountant to support various project teams and accounting leadership, driving financial integrity and compliance over numerous concurrent construction initiatives. This position interacts with diverse internal and external stakeholders and is best suited to individuals who excel in a collaborative, communicative environment.</p><p><strong>Primary Duties</strong></p><ul><li>Oversee the complete billing cycle while maintaining compliance, utilizing accounting platforms.</li><li>Assemble and audit documentation for project owner invoicing, upholding detail accuracy.</li><li>Carefully monitor and address risk factors, ensuring ongoing adherence to insurance requirements specific to defaults.</li><li>Assist project leadership with detailed tracking of expenditures and development of budget reporting tools for current jobs.</li><li>Validate certified payroll submissions to confirm conformance with relevant regulations and standards.</li><li>Prepare and distill financial project data, generating actionable reports for team use in the field.</li><li>Employ a variety of software applications to efficiently complete daily assignments.</li><li>Carry out other duties or engage in special projects in line with business needs.</li></ul>
  • 2025-11-13T21:38:39Z
Accounting Manager
  • Washington, DC
  • onsite
  • Temporary
  • 35.00 - 45.00 USD / Hourly
  • <p>We are looking for an experienced Accounting Manager to join our team in Washington, District of Columbia. In this long-term contract role, you will oversee complex financial processes, ensuring accuracy and compliance with regulatory requirements. Your expertise will drive the efficient handling of bond and mortgage transactions, reconciliation tasks, and audit preparation.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and record monthly financial transactions based on trustee data and bond or mortgage documentation.</p><p>• Reconcile general ledger accounts with bond, mortgage, escrow schedules, and trustee bank accounts.</p><p>• Collaborate with the controller to prepare year-end accrual entries for bond interest, mortgage interest, and investment income.</p><p>• Maintain accurate and up-to-date records for Single Family Program loans to meet both internal and external reporting needs.</p><p>• Conduct monthly bank reconciliations to ensure financial accuracy.</p><p>• Process transactions related to loan funding, credit line draws and repayments, write-offs, and reimbursements.</p><p>• Resolve discrepancies in trial balance</p><p>• Perform monthly, quarterly, and annual financial closing procedures with precision.</p><p>• Support audit activities by preparing necessary financial documentation.</p>
  • 2025-12-12T16:59:10Z
Controller
  • Washington, DC
  • onsite
  • Permanent
  • 140000.00 - 175000.00 USD / Yearly
  • <p>Our client, an international real estate company is looking for a couple of divisional Controllers to oversee financial operations and accounting processes within a couple different real estate divisions. This role involves managing accounting records, supervising staff, and ensuring compliance with industry standards and legal agreements. The ideal candidate will bring extensive experience in commercial real estate accounting and leadership to drive accuracy and efficiency across all financial activities.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the preparation and maintenance of accounting records for assigned projects and entities, ensuring accuracy and compliance.</p><p>• Supervise and develop accounting staff, providing training and guidance to support their growth and attention to detail.</p><p>• Collaborate with internal teams and external parties to ensure effective communication and coordination of financial matters.</p><p>• Manage treasury functions, including bank reconciliations, cash flow projections, and contribution/distribution calculations.</p><p>• Review and approve funding requests, reserves, and write-offs in line with governing agreements.</p><p>• Ensure compliance with legal documents such as loan agreements, joint venture contracts, and property management agreements.</p><p>• Conduct thorough reviews of general ledger entries, monthly and quarterly financial reports, and accounting memos for new or complex items.</p><p>• Maintain and enforce internal controls to preserve asset integrity and reliability of accounting records.</p><p>• Administer audits, including financial statement preparation and internal controls assessments.</p><p>• Provide oversight on tax projections and preparation, ensuring timely and accurate submissions.</p><p><br></p><p>The ideal candidate for these Controller roles will have an active CPA, 6+ years of commercial real estate accounting experience (mixed-use and industrial), forecasting/budgeting, joint ventures, financial statement preparation, strong supervisory skills and the ability to be in an office in DC 3 days/week. Comp range 140-175K + 20% bonus. To apply to this Controller role please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035. </p>
  • 2025-11-14T20:54:33Z
Lead PP&C Engineer
  • Reston, VA
  • onsite
  • Permanent
  • 150000.00 - 165000.00 USD / Yearly
  • We are looking for a Lead PP& C Engineer to oversee the design, configuration, and management of advanced Microsoft 365 environments in Reston, Virginia. This role is ideal for a systems engineering expert with a passion for driving innovation, enabling user productivity, and ensuring secure and efficient technology adoption. You will collaborate across teams to deliver cutting-edge solutions and contribute to the growth of organizational capabilities.<br><br>Responsibilities:<br>• Design and configure scalable Microsoft 365 environments to enhance organizational efficiency.<br>• Lead the integration of AI-driven tools, including Copilot, to modernize workflows and improve productivity.<br>• Provide expert-level support and guidance for SharePoint, Power Automate, and Power Apps usage.<br>• Collaborate with cross-functional teams to develop and refine collaborative solutions.<br>• Conduct user training and enablement sessions to maximize technology adoption and engagement.<br>• Monitor and address Microsoft 365 resources, including Service Health, Message Center, and Secure Score, to ensure optimal performance and security.<br>• Diagnose and resolve complex system and application issues effectively.<br>• Research and implement new Microsoft 365 features, tools, and best practices to enhance system capabilities.<br>• Create and maintain comprehensive documentation of system architecture, requirements, and testing procedures.<br>• Mentor less experienced engineers to foster skill development and drive team improvements.
  • 2025-12-01T14:18:40Z
Lead Azure System Engineer
  • Reston, VA
  • onsite
  • Permanent
  • 150000.00 - 165000.00 USD / Yearly
  • We are looking for a skilled Lead Azure System Engineer to design, implement, and manage robust Azure infrastructure solutions in line with organizational objectives. Based in Reston, Virginia, this role focuses on optimizing system performance, ensuring platform security, and driving innovation through cloud technologies. The ideal candidate will bring deep expertise in cloud engineering and a proactive approach to solving complex technical challenges.<br><br>Responsibilities:<br>• Architect and manage resilient Azure infrastructure solutions tailored to business needs.<br>• Ensure high system availability, resource efficiency, and robust security across diverse environments.<br>• Automate infrastructure provisioning and configuration using tools like Terraform and Bicep.<br>• Collaborate with teams to integrate hybrid solutions bridging on-premises and cloud resources.<br>• Monitor and enhance the performance, reliability, and cost-effectiveness of Azure environments.<br>• Troubleshoot and resolve advanced system and network issues escalated by support teams.<br>• Stay updated on Azure innovations and incorporate new features into organizational processes.<br>• Develop and maintain detailed documentation, including architecture diagrams and technical records.<br>• Work with M365, Intune, and Identity & Access Management solutions to support system integration.
  • 2025-12-01T14:18:40Z
Principal Technical Accountant
  • Centerville, VA
  • onsite
  • Permanent
  • 120000.00 - 130000.00 USD / Yearly
  • <p>We are seeking an experienced and highly skilled Principal Technical Accountant to lead the company's technical accounting efforts. This role is critical in ensuring compliance with US GAAP, SEC regulations, and other relevant financial reporting standards. The ideal candidate will serve as a subject matter expert, supporting complex accounting issues, driving accounting policy development, and partnering with cross-functional teams to ensure accurate financial reporting.</p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Act as a technical accounting expert, offering guidance on complex accounting issues and transactions.</p><p>• Conduct comprehensive research and interpretation of existing and new accounting standards (GAAP), and devise strategies for their implementation.</p><p>• Deliver training on complex and evolving accounting standards to the wider accounting team.</p><p>• Lead the crafting and review of financial statements, ensuring they are accurate and in line with relevant accounting standards.</p><p>• Supervise the creation of regulatory reports and filings, including tax-related documents.</p><p>• Ensure adherence to SOX compliance requirements and other regulatory mandates within the company's financial reporting processes.</p><p>• Spearhead major technical accounting projects.</p><p>• Develop and uphold robust internal controls to guarantee accurate and timely financial reporting.</p><p>• Address audit findings and implement necessary corrective actions.</p><p>• Leverage skills in Account Reconciliation, Balance Sheet Reconciliation, Bank Reconciliations, General Ledger, Journal Entries, Microsoft Excel, Month End Close, NetSuite, Oracle, and SAP to fulfill responsibilities effectively.</p>
  • 2025-11-17T19:54:28Z