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2 results for Help Desk in Washington, DC
- Windsor Mill, MD
- onsite
- Temporary / Contract
- 24 - 33 USD / Hourly
- <p>Help Desk Technician I/II</p><p>Location: Woodlawn, MD, Onsite - + support of 9 club locations around Baltimore region. Travel between sites as needed.</p><p>contract to hire</p><p><br></p><p>• This position requires a person be physically fit and mentally alert. There may be a need for standing,</p><p>walking, sitting, lifting, kneeling, bending, using/working on a step ladder, stretching, reaching, handling, thinking, reasoning, and calculating, some of it constant.</p><p>• This job has an inherent amount of physical and mental stress. All candidates must be prepared for</p><p>and capable of adapting to such conditions.</p><p>• This person must be literate in English and reasonably skilled in math.</p><p>• This person must have excellent problem solving and troubleshooting skills.</p><p>• This person must have a detail-oriented approach to tasks</p><p>• A positive attitude and polite behavior are expected in all dealings with members and/or fellow Team</p><p>members. This person must have a customer service-oriented attitude.</p><p>• This person will install, configure, and troubleshoot hardware and software.</p><p>• This person will assist with new hire onboarding account setup and change requests as needed.</p><p>• This person will monitor the helpdesk ticketing system queue and act as a primary point of contact.</p><p>• This person will coordinate break/fix work with company vendors including deliveries and installs.</p><p>• This person will manage IT projects as needed and assist with departmental projects.</p><p>• Other requirements to ensure success in this role include:</p><p>o A+/Net+/Microsoft certifications strongly preferred</p><p>o Basic knowledge of LAN/WAN networks and TCP/IIP troubleshooting</p><p>o Strong reading, writing and verbal communication skills</p><p>o 3+ years IT experience including supporting a Microsoft Windows environment</p><p>o Experience with Microsoft 365 including Sharepoint and Team</p><p>o The ability to communicate and work with all levels of staff who possess varying degrees of</p><p>technical skills.</p><p><br></p><p><br></p>
- 2026-08-21T00:00:00Z
- Windsor Mill, MD
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
- 2026-08-04T00:00:00Z