2 Results for Customer Success Manager Jobs in Washington, DC

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Customer Service Representative I

Baltimore, Maryland
onsite
Temporary / Contract
16.15 - 17 USD / Hourly
We are looking for a dependable Customer Service Representative I to support a local government call center. This long-term contract position is ideal for someone who communicates clearly, handles high-volume inbound inquiries effectively, and maintains accurate records while delivering responsive service. The person in this role will help residents and callers by addressing questions, documenting interactions, and ensuring each request is routed or resolved appropriately. Responsibilities: • Respond to inbound calls from residents and other callers, providing courteous and timely assistance on a wide range of service-related questions. • Record caller information, concerns, and outcomes accurately in the appropriate systems to maintain complete and organized service documentation. • Enter and update data with close attention to detail so that customer records remain current and reliable. • Resolve routine inquiries during the initial interaction whenever possible, and direct more complex matters to the appropriate department or team. • Maintain a consistent, detail-oriented approach when managing a high volume of calls in a structured call center environment. • Follow established service procedures, call handling standards, and documentation guidelines to support operational consistency. • Provide clear information to callers regarding processes, next steps, and available resources to promote a positive customer experience.
2026-09-18T00:00:00Z

Call Center Representative

Middle River, Maryland
onsite
Temporary to Hire
17 - 22 USD / Hourly
We are looking for a customer-focused Call Center Representative to join a busy service environment working onsite in Middle River, Maryland within the energy and natural resources industry. This opportunity is ideal for someone who enjoys helping customers, managing a steady flow of inbound calls, and delivering clear, accurate support with professionalism. The person in this role will balance strong communication, empathy, and system navigation skills to create a positive experience on every interaction. Responsibilities:• Respond to a large volume of incoming customer calls while maintaining a courteous, solution-oriented approach.• Provide clear answers to customer questions, explain services or account details, and guide callers toward appropriate resolutions.• Work across several computer platforms at once to locate information, review records, and complete service tasks efficiently.• Show patience and understanding when addressing concerns, helping customers feel heard and supported throughout each interaction.• Record call details accurately and update customer information in internal systems to maintain complete account documentation.• Partner with colleagues and cross-functional teams when issues require additional research or escalation.• Consistently work toward call quality expectations, response benchmarks, and overall service standards.• Keep current on company procedures, service updates, and relevant industry information to deliver accurate support.
2026-09-29T00:00:00Z

2 results for Customer Success Manager in Washington, DC