Add your latest resume to match with open positions.

8 results for Creative Services Manager in Washington, DC

Inside Sales/Key Accounts Manager

Rosedale, MD
onsite
Temporary to Hire
22.00 - 29.00 USD / Hourly
We are looking for a detail-oriented, sales driven Key Accounts Manager to join our team in Maryland which is stable and growing at a rapid pace. This position ideal for someone who enjoys balancing customer support, order coordination, and hands-on operational tasks in a fast-moving onsite environment. In this role, you will help keep orders accurate, deliveries organized, and customer relationships strong while working closely with several internal departments. Candidates who bring strong communication skills, a service mindset, and the ability to adapt quickly will thrive in this position. Responsibilities:• Process customer orders with a high level of accuracy, ensuring pricing, purchase order details, and related information are entered correctly in the company system.• Prepare items for customer pickup by selecting and organizing requested products efficiently and carefully.• Arrange delivery schedules and coordinate driver routing to support timely next-day service and smooth order fulfillment.• Follow up with customers regarding shipment status, delivery confirmation, and overall satisfaction to maintain a positive service experience.• Work cross-functionally with warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and keep daily operations moving.• Identify opportunities to strengthen customer relationships by recommending additional products or services that align with client needs.• Maintain organized records in Oracle-based and CRM systems to support order visibility, communication, and account management.• Assist with physical order handling as needed, including moving items up to 25 pounds in support of branch operations.
2026-09-03T19:48:56Z

ServiceNow Developer

Washington, DC
remote
Temporary / Contract
55.00 - 58.00 USD / Hourly
We are looking for a ServiceNow Developer to lead the design, development, and enhancement of ServiceNow solutions supporting a federal program. This role will serve as a hands-on technical leader responsible for custom development efforts across the ServiceNow platform, with a strong emphasis on Customer Service Management (CSM). Key Responsibilities:· Lead the custom development, configuration, and implementation of ServiceNow solutions and enhancements.· Serve as a technical lead for ServiceNow development initiatives while remaining hands-on with coding and platform customization.· Design and develop solutions across ServiceNow modules, including CSM, ITSM, ITOM, ITAM, CMDB, HAM, and HRSD.· Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, and workflows.· Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.· Support Agile development processes, including sprint planning, daily standups, backlog refinement, and release activities.· Develop and maintain integrations between ServiceNow and external systems.· Participate in code reviews, technical design sessions, and architecture discussions.· Create and maintain technical documentation, implementation plans, and operational procedures.
2026-09-22T18:08:45Z

Control Testing Consultant – Business & IT Controls

Mclean, VA
remote
Temporary / Contract
70.00 - 90.00 USD / Hourly
We are looking for an experienced (min 3 yrs) business operational and or IT Audit analyst or consultant to support a Contract engagement focused on evaluating business and technology controls in a fast-paced environment. This role is based in Virginia and is well suited for a hands-on, detail-oriented candidate who can assess control design, perform detailed testing, and produce clear, audit-ready documentation. The ideal candidate brings a strong grounding in operational and IT risk, works effectively with stakeholders, and can help drive timely completion of testing activities. Responsibilities:• Lead and carry out detailed testing of business operational and or IT controls, including reviewing supporting evidence and assessing whether controls are properly designed and functioning as intended.• Examine a blend of business process controls and technology-related controls, including IT general controls and application-level controls, while maintaining strong attention to accuracy and completeness.• Document observations, exceptions, and potential control gaps in a clear and organized manner so stakeholders can understand risks and required follow-up actions.• Prepare and maintain thorough workpapers, testing records, and progress trackers that support quality review and status reporting.• Partner with control owners, project leads, and cross-functional teams to gather information, clarify requirements, and keep testing milestones on track.• Communicate testing results and emerging issues promptly, escalating concerns when needed to support effective risk management and decision-making.
2026-09-24T18:38:45Z

Change Management Lead

Baltimore, MD
onsite
Temporary to Hire
55.00 - 90.00 USD / Hourly
Key ResponsibilitiesStrategic Implementation Leadership<ul><li>Develop and execute comprehensive change management strategies for the city-wide deployment and upgrade of Salesforce 311, ensuring alignment with organizational goals and objectives.</li><li>Lead change management initiatives to address resistance, enhance user adoption, and ensure smooth transitions across all City departments and agencies impacted by 311 modernization.</li><li>Champion organizational change through structured methodologies (e.g., ADKAR, Bridges’ Transition Model) to facilitate system adoption and minimize resistance.</li></ul>Cross-Functional Coordination & Stakeholder Management<ul><li>Serve as the primary liaison between 311 operations, IT, CityWorks, BGE, CHIP, and other partner agencies to ensure seamless integration and optimization of Salesforce functionalities.</li><li>Facilitate strategic workshops and stakeholder discussions to gather requirements, develop innovative solutions, and refine business processes related to 311 service delivery.</li></ul>Training Program Development & User Support<ul><li>Design and manage user-centric training programs, system documentation, and performance support tools for staff and supervisors using the Salesforce 311 platform.</li><li>Monitor user experience and adoption metrics; identify and implement continuous training improvements based on feedback from field teams and customer-facing personnel.</li></ul>System Optimization & Performance Management<ul><li>Continuously assess system performance, user adoption rates, and operational efficiency, identifying opportunities for process enhancements and improvements in 311 workflows.</li><li>Proactively troubleshoot and resolve complex issues related to system functionality, data integrations, and reporting capabilities within Salesforce 311.</li><li>Develop and maintain system documentation, standard operating procedures, and best practices guidelines for 311 modernization.</li></ul>Risk Management & Compliance<ul><li>Proactively identify and assess risks related to system adoption, including user resistance, technical challenges, and operational disruptions during the Salesforce 311 upgrade.</li><li>Develop and implement comprehensive risk mitigation strategies and contingency plans, especially for resident-facing changes and communications.</li><li>Maintain high standards for data integrity and compliance throughout 311 operations and processes.</li></ul>Reporting & Analytics<ul><li>Track and analyze implementation metrics (e.g., user adoption rates, system utilization, training completion) to identify trends and inform strategic improvements.</li><li>Prepare regular reports on modernization progress, challenges, and successes for senior leadership and project sponsors.</li></ul>
2026-09-17T13:28:40Z

Information System Security Engineer

Chantilly, VA
remote
Permanent / Full Time
160000.00 - 190000.00 USD / Yearly
We are looking for an experienced Information System Security Engineer to support cybersecurity efforts for federal programs in Chantilly, Virginia. This role focuses on strengthening secure system design, advising on compliance-driven technical decisions, and partnering with stakeholders across engineering and program teams. The ideal candidate brings deep experience in government security environments and can turn policy requirements into practical, mission-aligned solutions. Responsibilities: • Develop and refine security engineering approaches for enterprise systems, cloud platforms, networks, and hybrid infrastructure supporting federal missions. • Assess technical architectures to identify security gaps, recommend mitigation strategies, and improve overall resilience across Windows and Linux environments. • Translate government cybersecurity standards and control requirements into implementable technical guidance for engineering and operations teams. • Collaborate with program leadership, ISSOs, architects, and government representatives to align security priorities with operational and mission objectives. • Support risk analysis, security design reviews, and system integration activities to ensure technologies meet required protection levels. • Provide subject matter expertise on firewall technologies, secure network design, and configuration management practices in complex environments. • Advise teams on secure implementation of cloud and infrastructure services, including access controls, segmentation, and hardening measures. • Communicate security recommendations clearly to both technical and non-technical stakeholders and help drive informed remediation decisions.
2026-09-16T18:04:38Z

Full Stack Senior Software Engineer

Reston, VA
onsite
Permanent / Full Time
140000.00 - 145000.00 USD / Yearly
We are looking for an experienced Full Stack Senior Software Engineer to join a growing team in Reston, Virginia. This role is ideal for someone who enjoys creating robust, business-focused software solutions and can contribute across both front-end and back-end development. You will help build scalable applications, work with modern Microsoft technologies, and collaborate with cross-functional partners to deliver high-quality products. Responsibilities: • Design, develop, and enhance full-stack software solutions using C#, .NET, ASP.NET, JavaScript, and React.js. • Build reliable enterprise applications that emphasize scalability, maintainability, and strong overall performance. • Create data-centric features that connect effectively with databases, external APIs, and related service layers. • Partner with product managers and business stakeholders to translate business needs into practical technical solutions. • Contribute to application architecture decisions and support the adoption of cloud-based development approaches. • Write clean, well-structured code and participate in testing, troubleshooting, and ongoing system improvements.
2026-09-10T18:13:43Z

Business Intelligence (BI) Engineer

Reston, VA
onsite
Permanent / Full Time
100000.00 - 125000.00 USD / Yearly
We are looking for an experienced Business Intelligence Engineer to lead and elevate our enterprise analytics environment in Reston, Virginia. This role is ideal for a hands-on technical expert who can shape data strategy, deliver trusted reporting, and partner with senior stakeholders to turn complex information into clear business direction. You will influence how analytics are governed, prioritized, and scaled while helping expand the use of AI-driven solutions across reporting and decision support. Responsibilities: • Lead the design, development, and ongoing optimization of the organization’s analytics ecosystem across cloud data platforms, reporting solutions, and integrated data services. • Build and maintain reliable data pipelines, structured data models, and system integrations that support accurate, scalable, and timely business intelligence delivery. • Create and enhance Power BI dashboards and semantic models, with attention to usability, performance, security, and content governance. • Partner with executive, finance, operations, and clinical leadership to define meaningful KPIs, refine business questions, and translate analytical needs into actionable solutions. • Establish practical standards for data governance, documentation, prioritization, and delivery to ensure analytics work is consistent, transparent, and sustainable. • Design and implement AI-enabled analytics tools such as natural-language query experiences, retrieval-based applications, or agent-driven workflows that improve access to insights. • Evaluate AI solutions for safety, reliability, accuracy, and cost efficiency, and apply appropriate controls to support responsible adoption. • Serve as the senior technical owner for analytics initiatives, working independently while coordinating with contractors or external partners when specialized support is needed.
2026-09-01T12:23:47Z

Change Management Lead – Salesforce 311 Modernization

Baltimore, MD
onsite
Temporary / Contract
55.41 - 64.16 USD / Hourly
We are looking for an experienced Change Management Lead to support a major modernization initiative for a Salesforce-based 311 platform in Baltimore, Maryland. This Long-term Contract opportunity is suited for a detail-oriented individual who can unite business stakeholders, technical teams, and end users around a shared transformation strategy while promoting strong adoption and measurable outcomes. The role will guide communications, training, and process alignment to help deliver a more effective service experience for residents and a more efficient operating environment for city teams. Responsibilities: • Lead organizational change activities for the Salesforce 311 modernization program, aligning people, processes, and project goals across multiple departments. • Build and execute stakeholder engagement plans that encourage collaboration, address concerns early, and strengthen readiness for new ways of working. • Oversee communication strategies and project messaging to keep leadership, business users, and partner teams informed throughout the initiative. • Design and coordinate training materials, user support resources, and enablement sessions to improve user confidence and adoption. • Partner with project managers, business analysts, and technical leads to translate business requirement documents into practical change and readiness plans. • Monitor adoption progress, gather feedback from users and stakeholders, and recommend process improvements that increase long-term effectiveness. • Identify change-related risks, develop mitigation strategies, and help reduce operational disruption during implementation activities. • Support governance and reporting efforts by tracking milestones, readiness indicators, and change management deliverables for program leadership.
2026-09-24T21:18:49Z