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2 results for Communications Manager in Washington, DC

Washington, DC
onsite
Temporary / Contract
35.15 - 40.7 USD / Hourly
We are looking for a Customer Service Manager to lead a high-quality support experience for a cosmetics organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who can oversee customer accounts, guide call center service operations, and keep scheduling and dispatch activities running smoothly. The role focuses on building strong service standards, resolving customer needs effectively, and ensuring day-to-day coordination across service channels. Responsibilities: • Direct daily customer service operations, ensuring timely and attentive support across call center interactions. • Manage customer account activity, including issue resolution, service follow-up, and ongoing relationship support. • Coordinate dispatch and scheduling workflows to align service requests with team availability and operational priorities. • Monitor service performance, address escalated concerns, and implement improvements that enhance the customer experience. • Partner with internal teams to maintain accurate information flow related to appointments, requests, and account updates. • Train and support customer service staff on service expectations, communication standards, and problem-solving practices.
2026-06-18T00:00:00Z

Chantilly, VA
onsite
Permanent / Full Time
150000 - 200000 USD / Yearly
The Operations Manager will lead day-to-day operations across enterprise-level business units, driving efficiency, compliance, and alignment with organizational goals. This role partners closely with cross-functional teams to support the successful execution of strategic business initiatives. <ul><li>Oversee daily operations across multiple business units to ensure efficiency and alignment with organizational objectives.</li><li>Develop and implement operational processes, policies, and procedures to improve performance and productivity.</li><li>Collaborate with cross-functional teams to support strategic initiatives and business goals.</li><li>Monitor operational metrics and prepare reports to identify trends, risks, and areas for improvement.</li><li>Support budgeting, resource allocation, and operational planning efforts.</li><li>Lead process improvement initiatives to streamline workflows and enhance operational effectiveness.</li><li>Coordinate with leadership to drive successful execution of enterprise-level projects and initiatives.</li><li>Assist in managing vendor relationships, contracts, and operational support services.</li><li>Provide guidance and support to team members while fostering a collaborative and high-performing work environment.</li></ul>
2026-05-29T00:00:00Z