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2 results for Help Desk Technician Ii in Washington, DC
- Windsor Mill, MD
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
- 2026-09-10T00:00:00Z
- Lorton, VA
- onsite
- Temporary / Contract
- 85 - 90 USD / Hourly
- <p><strong>Insider Threat Program UAM Engineer</strong></p><p><strong>Location: </strong>Hybrid/Onsite Lorton, VA</p><p><strong>Long Term Contract to Hire </strong></p><p><strong>Security Clearance:</strong> Active Top Secret (TS) Clearance Required or TS held within the past 2 years</p><p><strong>Employment Type:</strong> Contract</p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Insider Threat Program UAM Engineer</strong> to support a critical federal program focused on insider threat detection, monitoring, and cybersecurity operations. This role will support enterprise User Activity Monitoring (UAM) capabilities and associated infrastructure while partnering with stakeholders to enhance monitoring coverage, system performance, and operational effectiveness.</p><p>The ideal candidate will bring recent hands-on experience supporting UAM technologies, strong technical troubleshooting skills, and the ability to operate in a highly secure environment.</p><p><strong>Security Clearance Requirements</strong></p><ul><li>Active <strong>Top Secret (TS)</strong> clearance, or candidates who held an active TS clearance within the last two years.</li><li>Candidates must be eligible to obtain a <strong>DHS EOD SCI</strong> prior to start.</li><li>SCI eligibility is required; active SCI is not required at the time of application.</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Support enterprise User Activity Monitoring (UAM) solutions, including updates, deployments, configuration changes, and ongoing sustainment activities.</li><li>Perform maintenance and operational support to ensure UAM functionality and reliability across the enterprise.</li><li>Identify and resolve monitoring and coverage gaps.</li><li>Partner with analysts and stakeholders to implement new configurations, data feeds, and monitoring enhancements.</li><li>Develop and maintain technical documentation and configuration baselines.</li><li>Assist with training activities and knowledge transfer related to UAM tools and processes.</li><li>Support certification and personnel development initiatives as directed.</li><li>Troubleshoot and resolve technical issues affecting UAM platforms and supporting infrastructure.</li><li>Participate in system improvements that strengthen monitoring, compliance, and insider threat detection capabilities.</li></ul><p><br></p>
- 2026-08-19T00:00:00Z