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4 results for Help Desk Support Manager in Washington, DC

Hyattsville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Bethesda, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Herndon, VA
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are seeking a professional and organized Front Desk Coordinator to serve as the first point of contact for visitors, clients, and staff. This role is responsible for managing front desk operations, handling incoming communications, and providing administrative support to ensure smooth daily office functions. This position is onsite working Monday to Friday. Responsibilities:<ul><li>Greet and assist visitors in a friendly and professional manner. </li><li>Answer and direct phone calls, emails, and other communications.</li><li>Maintain the reception area to ensure it is clean, organized, and welcoming. </li><li>Schedule appointments, meetings, and conference room bookings. </li><li>Handle incoming and outgoing mail, packages, and deliveries. </li><li>Provide general administrative support such as filing, data entry, and document preparation.</li><li>Coordinate office supplies and support day-to-day office operations. </li><li>Assist with special projects and other duties as assigned.</li></ul>
2026-04-22T00:00:00Z