<p>Robert Half is seeking a Senior ServiceNow Transformation Consultant to lead a major Customer Support modernization initiative for a global enterprise. This Senior ServiceNow Transformation Consultantis a high-impact, strategic role focused on helping the organization migrate from Salesforce Service Cloud to ServiceNow Customer Service Management (CSM) — not as a lift-and-shift, but as a full-scale transformation of global support operations.</p><p>The selected Senior ServiceNow Transformation consultant will bring a fresh, expert perspective on process design, ITIL alignment, and industry best practices. You’ll serve as a trusted advisor to leadership — ensuring the ServiceNow platform, processes, and operating model enable scalability, efficiency, and an exceptional customer experience across a complex, security-focused B2B environment. This Senior ServiceNow Transformation Consultant role is a fully remote role for about 3-6 months. </p><p><br></p><p>Key Responsibilities for Senior ServiceNow Transformation Consultant</p><ul><li>Lead a comprehensive assessment of existing global support processes, identifying inefficiencies and improvement opportunities.</li><li>Partner with cross-functional stakeholders to reimagine customer support workflows, ensuring alignment with ITIL and industry standards.</li><li>Provide strategic guidance during the migration from Salesforce Service Cloud to ServiceNow CSM, advising on functionality gaps and recommending best-practice solutions.</li><li>Evaluate and challenge proposed designs to ensure platform build aligns with transformation goals, scalability, and operational excellence.</li><li>Define and track key performance indicators (KPIs) and develop frameworks for measuring adoption, performance, and ROI.</li><li>Advise on opportunities to leverage AI, automation, and analytics to enhance case management, routing, and self-service capabilities.</li><li>Collaborate with business analysts, architects, and implementation partners to ensure process intent translates effectively into system configuration.</li><li>Deliver benchmarking and maturity assessments, comparing operations to leading B2B support organizations.</li></ul>
<p>Robert Half's enterprise client is looking for a Senior Program Manager in IT Operations for a remote 6-month contract with a strong likelihood of extending and possibility of converting to full-time employment. This role encompasses end-to-end program management responsibilities, including roadmap planning, analysis, technology launch coordination, stakeholder collaboration, and risk mitigation.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Scope, plan, and deliver strategic programs in partnership with executives and stakeholders.</li><li>Lead multiple programs simultaneously, ensuring alignment across distributed teams.</li><li>Develop comprehensive project plans with timelines, milestones, and task definitions.</li><li>Define and implement roadmap strategies, KPIs, prioritization, and launch activities.</li><li>Identify and proactively manage risks while coordinating with other program managers.</li><li>Drive change management initiatives (internal and external).</li><li>Foster collaboration among teams to achieve program goals, factoring in resources, budgets, dependencies, and constraints.</li><li>Prepare and present program progress reports and risk analyses.</li><li>Act as a trusted advisor to leadership, maximizing customer ROI and user experience.</li><li>Align strategy and execution while providing updates to executive teams and stakeholders.</li></ul><p>Preferred Qualifications:</p><ul><li>Ability to manage competing priorities and foster cross-functional alignment in a tech environment.</li><li>Enthusiasm for driving transformation in high-growth organizations.</li><li>Self-starter with a collaborative mindset, adept in change management.</li><li>Skilled communicator, capable of simplifying complex programs and adapting ideas for diverse audiences.</li><li>Emotional intelligence and judgment to navigate stakeholder relationships and program dynamics effectively.</li></ul><p><br></p><p>This role combines strategic vision with operational execution, making it ideal for a leader who thrives amidst complexity, innovation, and collaboration.</p><p><br></p>
We are looking for an experienced Project Manager/Sr. Consultant to join our team in San Jose, California. This Contract-to-permanent position is ideal for a detail-oriented individual with a strong background in vendor management, delivery governance, and IT project execution. The successful candidate will play a pivotal role in managing vendor relationships, ensuring delivery excellence, and driving alignment between business needs and technology solutions.<br><br>Responsibilities:<br>• Oversee vendor delivery engagements, maintaining accountability and ensuring alignment with organizational objectives.<br>• Define and enforce service delivery standards, including SLAs, KPIs, and quality benchmarks, to drive consistency and performance.<br>• Monitor delivery outcomes and address gaps or challenges proactively to ensure high-quality results.<br>• Manage escalation processes effectively, resolving issues and holding vendors accountable for their commitments.<br>• Collaborate with internal stakeholders to align vendor activities with evolving business requirements and priorities.<br>• Build and maintain strong partnerships with large consulting firms while ensuring strict adherence to performance and delivery guidelines.<br>• Guide vendors in implementing delivery frameworks such as Agile, SAFe®, or other methodologies as required.<br>• Evaluate delivery processes related to IT systems and business applications, ensuring efficiency and quality.<br>• Lead presentations and reports to communicate progress, challenges, and solutions to stakeholders at all organizational levels.
<p>Jeff Abrams is offering an exciting opportunity for a Controller/Real Estate individual with a keen eye for detail in the Real Estate Property/Facilities Management industry for his client. This position is located in San Francisco, California, 94105, United States. As a Controller/Real Estate, you will be tasked with a variety of responsibilities ranging from overseeing the investment reporting team, managing investment vehicle liquidity, to liaising with various stakeholders.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Mentor and provide opportunities for the Investor Reporting team members to grow.</p><p>• Handle cash analysis, projections, and management of draws/paydowns on subscription facilities for investment vehicles.</p><p>• Ensure smooth workflow by approving expenditure and payables via various systems such as NEXUS, Paymode-X/Kyriba, and MRI.</p><p>• Consult with audit firms and tax consultants on accounting and tax issues and potential conclusions.</p><p>• Coordinate with external accounting consultants, service providers, and joint venture partners to support reporting deliverables.</p><p>• Maintain relationships with investors and other stakeholders, providing them with accurate and timely financial information.</p><p>• Handle the roll-up and reconciliation of investment accounts for various investment vehicles.</p><p>• Oversee the preparation of monthly reports for various investment vehicles.</p><p>• Lead the quarter-end close process, preparation, and review of financial statements.</p><p>• Coordinate with tax accountants and advisors to ensure compliance with REIT regulations.</p><p>• Work directly with various teams on ad hoc projects, oversee group level projects, and collaborate with other departments on company projects and initiatives.</p><p>• Identify and implement improvements in policies and procedures.</p><p>• Provide oversight on accounting analysis on onboarding new investment vehicles, acquisitions, financing, and dispositions.</p><p><br></p><p>If interested, please reach out Jeff Abrams via LinkedIn </p>
<p>Our client is seeking a dedicated Project Manager to join their team. In this Contract-to-Permanent position, you will oversee the planning, execution, and delivery of various programs and client projects aligned with organizational goals. This role requires exceptional organizational skills, proactive problem-solving abilities, and the capacity to manage both strategic initiatives and detailed project tasks.</p><p><br></p><p>This is a 100% remote role with some annual travel to events. Hourly pay range is expected to be $25-$31/hr DOE and location.</p><p><br></p><p>Responsibilities:</p><p>• Create and implement comprehensive project plans, including timelines, budgets, and deliverables</p><p>• Identify and mitigate risks to ensure successful project outcomes</p><p>• Coordinate with staff, consultants, and volunteers to drive project objectives</p><p>• Organize and lead meetings, preparing agendas and documenting follow-ups</p><p>• Manage budgets for assigned programs and ensure financial accountability</p><p>• Develop and deliver reports, proposals, and other project-related documentation</p><p>• Manage several annual events we host both in person and on line</p><p>• Build and maintain effective communication with internal and external stakeholders</p><p>• Occasionally travel to attend meetings and events as required</p><p>• Align project initiatives with organizational strategies and goals</p>
<p>A boutique, family-owned winery is seeking a Controller to oversee all aspects of financial operations and provide strategic financial leadership. This role is responsible for ensuring strong internal controls, accurate financial reporting, and effective inventory costing in partnership with production. The ideal candidate is detail-oriented, highly organized, and comfortable working in a fast-paced environment where confidentiality and accuracy are key.</p><p><br></p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Lead the preparation of timely, accurate monthly financial statements.</li><li>Review and finalize monthly, quarterly, and annual reporting packages in full compliance with GAAP.</li><li>Develop and maintain cash flow forecasts to guide business decisions.</li><li>Consolidate financial results across multiple entities.</li><li>Oversee account reconciliations and ensure accuracy across all ledgers.</li><li>Manage select California and TTB compliance reporting, and coordinate with outside consultants as needed.</li><li>Supervise, mentor, and inspire a small accounting team.</li><li>Manage banking relationships, reporting, and compliance requirements.</li><li>Implement and refine processes to strengthen internal controls.</li><li>Interpret and analyze complex financial data to provide insights and recommendations for improved profitability.</li><li>Direct annual financial statement reviews and coordinate tax preparation.</li><li>Take ownership of special projects that support the winery’s growth and efficiency.</li></ul><p><br></p><p><br></p>
