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2 results for Entry Level Help Desk Support in Walnut Creek, CA
- Palo Alto, CA
- onsite
- Temporary / Contract
- 40 - 45 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Palo Alto, California. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering responsive service. The role focuses on maintaining a reliable desktop environment, assisting with Windows-based systems, and ensuring support requests are handled efficiently and professionally.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.<br>• Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 system performance and usability concerns.<br>• Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory.<br>• Respond to service desk tickets in a timely manner, document troubleshooting steps, and communicate resolution status clearly to users.<br>• Escalate more complex incidents when needed while maintaining ownership of issues through completion.<br>• Assist with workstation setup, software installation, and general configuration to support daily business operations.<br>• Perform routine troubleshooting to identify root causes and restore service with minimal disruption to users.
- 2026-08-27T00:00:00Z
- San Francisco, CA
- onsite
- Temporary / Contract
- 45 - 50 USD / Hourly
- <p>We are looking for an Executive Desktop Support specialist to provide high-touch technical assistance for leadership and employees in San Francisco, California. This contract opportunity is ideal for someone who excels in a cloud-first environment, enjoys hands-on endpoint support, and can balance day-to-day troubleshooting with executive-level service. The role combines advanced desktop support, device administration, and close collaboration with business teams to keep workplace technology running smoothly.</p><p><br></p><p>This is a hybrid opportunity and requires 3 days on site. </p><p><br></p><p>Responsibilities:</p><p>• Deliver advanced desktop support for complex user issues, serving as an escalation point for technical problems across the organization.</p><p>• Provide concierge-style technology assistance to executives and key stakeholders with a strong focus on responsiveness and professionalism.</p><p>• Administer modern endpoint management tools, including Microsoft Intune, to support device configuration, compliance, and lifecycle management.</p><p>• Support Microsoft 365 services such as Exchange Online, Azure-based identity tools, and collaboration platforms used by business teams.</p><p>• Coordinate workstation rollouts, hardware replacements, and user device migrations for the San Francisco, California office.</p><p>• Troubleshoot and resolve issues affecting both Windows and Mac computers in a predominantly Windows-based environment.</p><p>• Assist with the shift of entry-level support activities to an external service model while maintaining continuity for end users.</p><p>• Monitor and work through support tickets, partnering with colleagues to address technical needs across multiple departments.</p><p>• Provide onsite assistance in a corporate office setting and help maintain dependable daily technology operations for real estate-focused business units.</p>
- 2026-08-12T00:00:00Z