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4 results for Communications Specialist in Walnut Creek, CA
- Oakland, CA
- onsite
- Temporary / Contract
- 23 - 26 USD / Hourly
- <p>We are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service.</p><p><strong>Job Description</strong></p><ul><li>Respond to escalated customer concerns via phone, email, or chat</li><li>Investigate issues and coordinate with internal departments for resolution</li><li>Maintain detailed documentation of customer cases and outcomes</li><li>Identify recurring issues and recommend process improvements</li><li>Provide support to frontline team members on escalated matters</li><li>Ensure customer concerns are resolved in a timely and professional manner</li></ul><p><br></p>
- 2026-05-08T00:00:00Z
- Oakland, CA
- onsite
- Temporary / Contract
- 23 - 26 USD / Hourly
- <p>We are hiring a Customer Experience Specialist to help deliver outstanding service and build positive relationships with customers throughout their journey.</p><p><strong>Job Description</strong></p><ul><li>Serve as a primary point of contact for customer questions and concerns</li><li>Resolve service issues promptly and professionally</li><li>Monitor customer feedback and identify opportunities to improve satisfaction</li><li>Collaborate with internal teams to enhance the customer experience</li><li>Document interactions and maintain accurate customer records</li><li>Support retention efforts through proactive communication and follow-up</li></ul>
- 2026-05-08T00:00:00Z
- Oakland, CA
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p>Coordinate shipments, inventory movement, and logistics processes to support efficient operations and timely delivery. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Coordinate inbound and outbound shipments</li><li>Track inventory and delivery schedules</li><li>Work with vendors and internal teams</li><li>Resolve shipping discrepancies and delays</li><li>Maintain logistics documentation and reports</li></ul>
- 2026-04-24T00:00:00Z
- Menlo Park, CA
- onsite
- Temporary / Contract
- 22 - 24 USD / Hourly
- We are looking for a detail-oriented Facilities Call Center Specialist to join our team in Menlo Park, California. In this long-term contract position, you will play a vital role in ensuring smooth operations by managing communications, dispatching personnel, and maintaining accurate records. If you have strong organizational skills and thrive in high-pressure situations, we encourage you to apply.<br><br>Responsibilities:<br>• Monitor radio communications to address potential safety concerns and dispatch additional personnel as required.<br>• Utilize the Enterprise Asset Management System to manage work orders and dispatch appropriate teams based on the nature of requests.<br>• Communicate with emergency callers to gather critical information and ensure accurate documentation in the system.<br>• Maintain detailed logs and records to ensure all work processes are executed thoroughly and efficiently.<br>• Determine appropriate departments, such as facilities or security, to respond to different situations.<br>• Prepare daily and weekly reports using software tools like Microsoft Word and Excel.<br>• Brief incoming personnel on relevant updates or incidents to ensure a seamless transition between shifts.<br>• Oversee workflow processes to ensure emergency and non-emergency operations are carried out professionally and promptly.<br>• Collaborate with supervisors, shift commanders, and other responders to coordinate effective solutions.
- 2026-05-06T00:00:00Z