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8 results for Call Center Manager in Walnut Creek, CA

Customer Service Manager
  • Fairfield, CA
  • onsite
  • Contract / Temporary to Hire
  • 57.09 - 66.10 USD / Hourly
  • <p>We are looking for a Store Manager to join our team in Fairfield, California. This is a contract-to-permanent position within the wholesale distribution industry. The ideal candidate will oversee customer service operations, ensuring excellent service delivery and maintaining high standards of customer satisfaction. This role requires strong leadership and organizational skills to effectively manage teams, address customer needs, and contribute to the company’s success.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage customer service teams to ensure consistent, high-quality customer interactions.</p><p>• Develop and implement strategies to improve customer satisfaction and resolve complaints effectively.</p><p>• Manage scheduling and staffing decisions to ensure adequate coverage and optimal service levels.</p><p>• Conduct regular training sessions to enhance team performance and ensure compliance with company policies.</p><p>• Oversee inventory management and ensure accurate tracking and replenishment of products.</p><p>• Monitor compliance with safety and security protocols, addressing any discrepancies promptly.</p><p>• Conduct market research to identify opportunities for improving customer service and understand competitor practices.</p><p>• Collaborate with loss prevention teams to safeguard company assets and reduce risks.</p><p>• Supervise merchandising efforts to maximize sales and ensure displays meet company standards.</p><p>• Address operational challenges by stepping into various roles as needed during peak times or staffing shortages.</p>
  • 2025-12-17T01:04:04Z
Customer Service Representative
  • Oakland, CA
  • onsite
  • Temporary
  • 19.00 - 21.00 USD / Hourly
  • We are looking for a dedicated Customer Service Representative for a contract position in Oakland, California. This role involves assisting with collections and account management tasks, providing support to the accounts receivable team. The assignment is expected to last one to two months, with consistent availability required during this period.<br><br>Responsibilities:<br>• Follow up on overdue accounts to ensure timely payments and resolve outstanding balances.<br>• Process billing for select clients and maintain accurate records of all collection activities.<br>• Document collection efforts and payment schedules thoroughly to meet deadlines.<br>• Collaborate with the accounts receivable team to reduce outstanding balances and improve documentation.<br>• Handle customer inquiries regarding billing issues with attention to detail and efficiency.<br>• Participate in a pilot project designed to support the accounts receivable department during high-demand periods.<br>• Conduct outreach to clients via inbound and outbound calls to address payment concerns.<br>• Adhere to company policies and procedures while managing sensitive financial information.<br>• Complete one interview with the client team prior to placement.<br>• Utilize provided tools and systems to track and update account statuses effectively.
  • 2025-12-30T19:44:36Z
Office Manager
  • San Francisco, CA
  • onsite
  • Temporary
  • 21.00 - 25.00 USD / Hourly
  • <p>We are looking for an experienced Office Manager to oversee daily administrative functions and ensure smooth operations within our office in San Francisco, California. This is a long-term contract position offering the opportunity to contribute to a well-organized and productive workplace. The role requires attention to detail, excellent organizational skills, and the ability to manage multiple tasks effectively.</p><p><br></p><p>This is a part-time role with flexible hours: 2-3 days in office per week (24 hours)</p><p>Located near Presidio Heights San Francisco (not easily accessible by BART) </p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage administrative tasks to ensure efficient office operations.</p><p>• Maintain adequate stock of office supplies by monitoring inventory and placing orders as needed.</p><p>• Handle accounts payable processes, including invoice management and payment tracking.</p><p>• Perform receptionist duties such as greeting visitors, answering calls, and directing inquiries to the appropriate departments.</p><p>• Organize and maintain office records and documentation in an orderly manner.</p><p>• Assist in scheduling meetings and managing calendars for team members.</p><p>• Ensure compliance with office policies and procedures while addressing any operational issues.</p><p>• Support team members with general administrative needs and requests.</p><p>• Develop and implement processes to improve overall office efficiency.</p><p><br></p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Georgia Cienkus at georgia.cienkus - at - roberthalf - .com with your word resume and reference job ID#00416-0013350123**</p><p><br></p>
  • 2025-12-11T16:43:54Z
Facilities Coordinator
  • San Mateo, CA
  • onsite
  • Temporary
  • 28.50 - 33.00 USD / Hourly
  • <p>Robert Half is looking for an organized and proactive Facilities Coordinator to assist our client in San Mateo. The Facilities Coordinator is responsible for ensuring a safe, efficient, and well-maintained workplace. This role oversees building operations, vendor management, maintenance scheduling, space planning, and support for daily facility needs. The ideal candidate is highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Facilities & Building Operations</strong></p><ul><li>Coordinate daily building operations: HVAC, electrical, plumbing, security, janitorial, and general repairs.</li><li>Monitor building conditions and respond to service requests in a timely manner.</li><li>Schedule preventive maintenance and ensure compliance with safety and building codes.</li><li>Assist with office moves, updates, and space planning.</li><li>Serve as primary contact for facility-related vendors and contractors.</li><li>Obtain quotes, negotiate pricing, and manage service contracts.</li><li>Track and approve invoices, ensuring accuracy and timely payment.</li><li>Support workplace safety programs and emergency preparedness plans.</li><li>Maintain documentation for inspections, permits, and compliance requirements.</li><li>Conduct facility walkthroughs to identify risks or areas needing improvement.</li><li>Assist with employee workspace needs (access badges, desk setups, ergonomic equipment, etc.).</li><li>Coordinate meeting room setup, supplies, and equipment support.</li><li>Manage inventory of office and facility supplies.</li><li>Monitor facility expenses, track costs, and support budget planning.</li><li>Generate reports on maintenance activities, vendor performance, and facility metrics.</li></ul><p><br></p>
  • 2025-12-09T23:58:34Z
Workplace Exp Coordinator
  • San Jose, CA
  • onsite
  • Temporary
  • 24.81 - 25.92 USD / Hourly
  • <p> Robert Half is hiring for one of our top clients, for a <strong>Workplace Experience Coordinator</strong> opportunity <strong>onsite in San Jose, CA</strong>.</p><p><br></p><p><strong>Job Title:</strong> Workplace Experience Coordinator</p><p> <strong>Job Family:</strong> Office Soft Services</p><p> <strong>Location:</strong> Onsite – San Jose, CA</p><p> <strong>Pay Rate:</strong> $24.81–$25.92/hr</p><p> <strong>Schedule:</strong> Monday–Friday, 8:00 AM – 5:00 PM</p><p> <strong>Assignment Duration:</strong> 2-month contract</p><p> <strong>Possibility for Extension:</strong> TBD</p><p><br></p><p>POSITION SUMMARY</p><p>As a <strong>CBRE Workplace Experience Coordinator</strong>, you will be responsible for delivering a world-class customer service experience to employees and guests within a designated facility. This role serves as the first point of contact for visitors and supports workplace operations, events, vendors, and day-to-day office services.</p><p><br></p><p>KEY RESPONSIBILITIES</p><p>• Serve as the first point of contact for all visitors, greeting them with a friendly and professional demeanor</p><p> • Issue visitor and parking passes while following security protocols and procedures</p><p> • Answer phones professionally and assist with presentations or speaking to groups as needed</p><p> • Coordinate recreational, dining, and business activities on behalf of internal stakeholders</p><p> • Manage janitorial and maintenance work orders and coordinate workplace services</p><p> • Support mail services, office supply management, and onboarding activities</p><p> • Respond to inquiries or complaints from employees, guests, and coworkers with a customer service–driven approach</p><p> • Organize and manage onsite events, including space reservations, room setup/teardown, and supply delivery</p><p> • Follow property-specific security and emergency procedures to ensure building safety</p><p> • Coordinate with vendors supplying services or goods to the workplace</p><p> • Manage calendars, reservations, and scheduling needs</p><p> • Follow established procedures to solve routine issues with limited discretion</p>
  • 2025-12-18T19:50:12Z
SAP FICO Support Lead
  • San Jose, CA
  • onsite
  • Temporary
  • 112.10 - 129.80 USD / Hourly
  • <p>We are seeking a motivated SAP FICO Support Lead with 3–5 years of SAP Finance (FICO) functional experience to join our dynamic team. This role is ideal for someone who enjoys hands-on problem-solving, excels at supporting end users, and is ready to take on leadership responsibilities by managing a small team of managed support resources. The ideal candidate will have a solid foundation in SAP S/4HANA Finance, strong communication skills, and a customer service focus.</p><p>________________________________________</p><p>What You’ll Do:</p><p>• Serve as the primary point of contact for SAP FICO break/fix support tickets, troubleshooting and resolving issues related to Finance modules (GL, AP, AR, Asset Accounting, Controlling, etc.).</p><p>• Coordinate and manage a team of managed support resources (combination of India and U.S), ensuring timely ticket resolution and high-quality service delivery.</p><p>• Collaborate with business users and IT partners to clarify requirements, document issues, and communicate solutions.</p><p>• Escalate complex issues to senior team members, SAP (or other third-party vendors) when necessary, while maintaining ownership of the ticket lifecycle.</p><p>• Track support metrics, prepare status updates, and contribute to continuous improvement initiatives within the Finance support area.</p><p>• Assist with minor configuration changes, user training, and documentation updates as needed.</p><p>• Participate in regular meetings with business stakeholders and managed services partners.</p><p><br></p>
  • 2025-12-24T16:34:19Z
Administrative Supervisor
  • Alameda, CA
  • onsite
  • Temporary
  • 40.00 - 50.00 USD / Hourly
  • <p>We are looking for an experienced Administrative Supervisor to oversee contracting, administrative, and operational functions for grant programs in the East Bay. In this role, you will ensure compliance with regulations, manage workflows, and provide support to dedicated staff. This is a long-term contract position offering the opportunity to contribute to impactful programs.</p><p><br></p><p>Responsibilities:</p><p>• Manage contracting processes, ensuring compliance with regulations and adherence to budgetary guidelines.</p><p>• Provide leadership and supervision to administrative and committed team members.</p><p>• Design and optimize workflows, training materials, and resources for grant application processes.</p><p>• Collaborate with internal departments to address and resolve challenges throughout contract and grant cycles.</p><p>• Conduct occasional outreach to grant applicants outside of regular business hours.</p><p>• Monitor and ensure timely completion of administrative tasks related to emergency funding programs.</p><p>• Maintain accurate records and documentation for audits and reporting purposes.</p><p>• Identify opportunities for process improvements to enhance program efficiency.</p><p>• Provide detailed reports and updates to stakeholders on program progress and performance.</p>
  • 2025-12-30T19:34:06Z
Facilities Coordinator
  • Mountain View, CA
  • onsite
  • Temporary
  • 25.00 - 38.00 USD / Hourly
  • <p>We're seeking an experienced Office Manager / Facilities Coordinator with proven success in fast-paced, high-growth start-up settings. This hybrid administrative/operations role is pivotal to building an efficient, positive, and scalable work environment. If you thrive on handling multiple responsibilities, proactively solving challenges, and shaping company culture, we want to hear from you.</p>
  • 2025-12-22T19:18:59Z