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2 results for Customer Service Specialist in Ventura, CA
- Santa Barbara, CA
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- We are looking for a dependable Customer Service Representative to support daily customer interactions in Santa Barbara, California. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order details accurately, and handling a steady volume of phone-based communication. The role includes both customer support and administrative tasks, with training provided to help you succeed in the position.<br><br>Responsibilities:<br>• Respond to incoming customer calls professionally and provide timely assistance with questions, requests, and service needs.<br>• Place outbound calls as needed to follow up on customer inquiries, confirm information, or support ongoing service activities.<br>• Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time.<br>• Maintain up-to-date records by inputting and reviewing customer and order information in company databases.<br>• Resolve routine service issues by gathering details, identifying solutions, and escalating more complex concerns when appropriate.<br>• Support day-to-day customer service operations by balancing phone communication with data entry and order-related tasks.
- 2026-10-13T00:00:00Z
- Santa Barbara, CA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for an Enrollment Specialist to support CalAIM-related client access, documentation quality, and program compliance in Santa Barbara, California. This Long-term Contract position focuses on coordinating enrollments, monitoring continued eligibility, and helping maintain accurate records that support timely reimbursement and effective service delivery. The ideal candidate brings experience with Medi-Cal or CenCal processes, strong attention to detail, and the ability to work closely with case management and homeless services teams.<br><br>Responsibilities:<br>• Coordinate client enrollment activities for eligible homeless services participants, including preparing, reviewing, and processing required CalAIM and CenCal documentation.<br>• Monitor ongoing benefit status and collaborate with internal staff to keep client eligibility current, reducing the risk of interruptions in coverage or services.<br>• Audit case management records to confirm services are documented accurately, interventions are clearly reflected, and notes meet reimbursement and compliance standards.<br>• Track authorization timelines in partnership with program and care teams, ensuring renewals and follow-up submissions are completed before deadlines.<br>• Examine claims-related records and supporting documentation in the health information system to help promote accurate billing and complete file maintenance.<br>• Identify workflow improvements that strengthen operational efficiency while keeping program practices aligned with CalAIM requirements and service expectations.<br>• Participate in meetings with internal and external partners, contributing recommendations that support service quality and continuous program improvement.<br>• Provide additional administrative and program support as needed to assist with the ongoing success of CalAIM implementation.
- 2026-10-16T00:00:00Z