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131 results for Help Desk Technician in Usa
- Kansas City, KS
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for an experienced IT leader to oversee the user technical experience across Digital Workplace services in Kansas City, Kansas. This Long-term Contract position focuses on strengthening service readiness, improving end-user adoption, and ensuring support teams are prepared for successful production deployments. The role works closely with business leaders, project stakeholders, and technical teams to promote effective change management, high-quality documentation, and a consistently positive user experience.<br><br>Responsibilities:<br>• Lead the IT user technical experience function, guiding daily operations and setting priorities that support dependable service delivery and strong end-user outcomes.<br>• Direct team scheduling, coverage planning, and on-call readiness while coaching staff through regular check-ins, performance discussions, and development planning.<br>• Partner with Digital Workplace teams and business stakeholders to identify service improvement opportunities and enhance the quality of deliverables.<br>• Create and maintain user-centered planning materials such as journey maps, personas, and design frameworks that align solutions with business goals and product direction.<br>• Oversee knowledge base content, ensuring support documentation remains accurate, current, and useful for both technical teams and end users.<br>• Coordinate training initiatives, awareness sessions, and product adoption activities that help business units understand and effectively use new tools and services.<br>• Collect and evaluate user feedback through surveys, research activities, and usability reviews to drive continuous improvement and customer satisfaction.<br>• Support deployments by organizing testing groups, tracking risks and issues, and working with project leaders to resolve concerns before and after production release.<br>• Manage smaller initiatives independently, maintaining timelines, communication, and execution standards when formal project office support is not required.<br>• Guide the development of wireframes, prototypes, and interaction concepts to ensure technology solutions remain consistent, intuitive, and aligned with user needs.
- 2026-11-09T00:00:00Z
- Dallas, TX
- onsite
- Permanent / Full Time
- 100000 - 110000 USD / Yearly
- <p>We are looking for an Application Support Engineer for a local client here in Dallas, Texas and help strengthen the performance, stability, and usability of critical business applications. This role partners with business professionals, IT teams, and external vendors to deliver well-designed technical solutions that support daily operations and long-term improvement. The ideal candidate brings strong troubleshooting ability, sound technical judgment, and experience supporting integrated application environments.</p><p><br></p><p>Responsibilities:</p><p>• Translate operational, technical, and user needs into practical application designs, configuration updates, and workflow improvements.</p><p>• Manage the setup, validation, rollout, and ongoing enhancement of enterprise and legal technology platforms used across the organization.</p><p>• Provide technical support for core tools such as document management systems, Microsoft 365, Adobe Acrobat, timekeeping, expense, and other legal software solutions.</p><p>• Investigate complex application and integration problems, identify root causes, and implement durable resolutions that reduce recurring issues.</p><p>• Build and maintain system workflows, templates, security settings, data connections, and other functional components that improve usability and control.</p><p>• Create and execute test plans for upgrades, patches, new features, integrations, and configuration changes before production release.</p><p>• Work closely with vendors and internal technology teams to assess solution options, resolve technical challenges, and deliver application enhancements.</p><p>• Monitor application health, reliability, and access controls, recommending improvements that strengthen performance, security, and user experience.</p><p>• Produce clear technical documentation covering configurations, dependencies, testing activities, and troubleshooting procedures.</p><p>• Contribute to application upgrades, migrations, and new deployments, including support for automation, scripts, queries, and system integrations where needed.</p>
- 2026-11-10T00:00:00Z
- Woodbridge, NJ
- onsite
- Temporary / Contract
- 42.75 - 49.5 USD / Hourly
- We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies.<br><br>Responsibilities:<br>• Deliver second-line technical support for end-user hardware, software, and application issues across the business<br>• Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams<br>• Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment<br>• Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency<br>• Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching<br>• Assist with account, access, and device administration in Active Directory and Azure AD environments<br>• Perform foundational network troubleshooting to identify connectivity issues and support issue resolution<br>• Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation<br>• Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
- 2026-11-10T00:00:00Z
- the Woodlands, TX
- onsite
- Permanent / Full Time
- 115000 - 121000 USD / Yearly
- We are looking for an Application Support Engineer to provide dependable technical support for business-critical systems in The Woodlands, Texas. This role is ideal for someone who can troubleshoot issues efficiently, maintain stable application performance, and work across hardware, network, and user support needs. The successful candidate will bring a hands-on approach to problem solving and help ensure technology services remain reliable in a fast-paced energy and natural resources environment.<br><br>Responsibilities:<br>• Diagnose and resolve application incidents to minimize downtime and restore normal service as quickly as possible.<br>• Support user access, authentication, and account-related requests within Active Directory environments.<br>• Perform hands-on troubleshooting for desktops, laptops, and other computer hardware used in daily operations.<br>• Collaborate with teams supporting Cisco technologies to identify connectivity issues that affect application availability.<br>• Monitor recurring support trends, document findings, and recommend practical improvements to system stability.<br>• Assist with software deployment, configuration updates, and maintenance activities for supported business applications.<br>• Maintain clear service records, technical notes, and resolution details to improve future support response.<br>• Work closely with end users and internal technical teams to deliver timely communication and effective issue resolution.
- 2026-11-09T00:00:00Z
- Menlo Park, CA
- onsite
- Temporary / Contract
- 35 - 50 USD / Hourly
- <p><br></p><p><br></p><p>We're looking for a proactive, hospitality-minded <strong>Workplace Specialist</strong> to help create an exceptional office experience in a fast-growing startup. This role is perfect for someone who enjoys wearing multiple hats, solving problems, and building a workplace where employees feel supported, engaged, and excited to come to work. #TECHCOMPANY</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Own day-to-day workplace operations and ensure the office runs smoothly</li><li>Deliver a best-in-class employee and guest experience</li><li>Coordinate office logistics, conference rooms, vendors, and workplace services</li><li>Manage office inventory, supplies, food and beverage programs, and deliveries</li><li>Support onboarding, employee events, team gatherings, and culture initiatives</li><li>Partner with facilities, IT, and cross-functional teams on workplace projects</li><li>Identify opportunities to improve processes and enhance the employee experience</li></ul>
- 2026-11-06T00:00:00Z
- New York, NY
- onsite
- Permanent / Full Time
- 65000 - 85000 USD / Yearly
- <p><strong>Maritime: Charter Desk Analyst</strong></p><p><br></p><p>Our client, a global leader in the maritime industry, is expanding its New York City team. This Analyst will support the commercial and freight trading desks through analysis of vessel availability, freight rates, bunker fuel costs, and charter party agreements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Market Analysis:</strong> Track and analyze shipping freight rates, spot/time charter markets, and rival fixture data (e.g., dry bulk, tanker, or container sectors).</li><li><strong>Commercial Support:</strong> Assist senior charterers and brokers in evaluating freight calculations, voyage estimates, and laytime/demurrage calculations.</li><li><strong>Data Management:</strong> Maintain internal databases, tracking sheets, and market intelligence reports regarding fleet movements and port congestions.</li><li><strong>Liaison:</strong> Coordinate with operations, marine, and trade teams to ensure smooth post-fixture execution.</li></ul><p><br></p><p><br></p><p><br></p>
- 2026-11-10T00:00:00Z