<p>Our client is seeking a Bilingual Customer Service Representative (Spanish/English) for an immediate opportunity. This is a contract position with strong potential to become permanent based on performance and business needs. The ideal candidate is customer-focused, professional, and able to communicate clearly and confidently in both Spanish and English.</p><p>Key Responsibilities:</p><ul><li>Provide exceptional customer service to clients and customers in both Spanish and English</li><li>Respond to incoming calls, emails, and inquiries in a timely and professional manner</li><li>Assist customers with questions related to products, services, orders, billing, or account information</li><li>Resolve issues efficiently while maintaining a high level of customer satisfaction</li><li>Document customer interactions accurately in the system</li><li>Escalate complex issues to the appropriate department when needed</li><li>Maintain knowledge of company policies, procedures, and service offerings</li></ul><p><br></p>
<p>We are looking for a compassionate Customer Service Representative/Helpline Counselor to support individuals who may be experiencing emotional distress and urgent personal challenges in Miami, Florida. This Long-term Contract position is well suited for someone with a background in behavioral health, psychology, or a related medical field who can communicate with empathy and professionalism. The role focuses on delivering thoughtful assistance, gathering accurate information, and helping connect callers with appropriate support while maintaining composure in sensitive situations.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from individuals seeking support, using active listening and a calm, respectful approach throughout each interaction.</p><p>• Communicate clearly in both Creole and English to assist callers effectively and reduce barriers to care or guidance.</p><p>• Document call details, service needs, and relevant outcomes with accuracy to support proper follow-up and recordkeeping.</p><p>• Provide crisis-focused customer support by assessing immediate concerns and directing individuals to appropriate resources or next steps.</p><p>• Handle emotionally sensitive conversations with discretion, empathy, and sound judgment in high-pressure situations.</p><p>• Coordinate with internal teams or partner services when additional assistance, escalation, or continuity of care is needed.</p><p>• Complete training related to suicide prevention, crisis response, and supportive intervention methods as required for the position.</p><p>• Support day-to-day contact center operations by maintaining service standards, managing call volume, and performing related data entry tasks.</p>
We are looking for a bilingual customer service team member to join a fast-moving team in Long Island City, New York. This Contract to permanent position centers on in-person support at a walk-up service window, where you will assist customers while also contributing to operational tasks and data review. The ideal candidate is confident working directly with people, comfortable handling spreadsheets and analysis, and motivated to identify ways to improve daily processes.<br><br>Responsibilities:<br>• Deliver detail-oriented in-person assistance to drivers and other customers at a walk-up service window in Long Island City, New York.<br>• Review service and operational information in Excel to spot patterns, summarize findings, and support informed decisions.<br>• Maintain accurate records and complete documentation related to daily service activities and operational workflows.<br>• Investigate chargeback-related questions and help coordinate timely follow-up and resolution when needed.<br>• Recommend practical improvements that enhance service quality, efficiency, and day-to-day operations.<br>• Collaborate closely with a small on-site team to ensure smooth customer support in a high-traffic environment.<br>• Learn internal procedures and become a reliable resource for questions tied to customer service and operational support.<br>• Provide assistance during onboarding and knowledge transfer activities to support continuity within the role.
<p>We are looking for a Customer Service Representative to join a mission-driven non-profit organization in Lorain, Ohio. This on-site opportunity is a contract position, designed for someone who brings strong customer support experience, sound judgment, and a compassionate approach when assisting community members. The person in this role will help applicants navigate services, manage required documentation, and keep records organized and secure while contributing to a responsive and well-organized office environment.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients with the application process by explaining next steps, gathering required information, and ensuring submissions are completed accurately.</p><p>• Review documents for completeness and accuracy, follow up on missing items, and maintain records in accordance with agency guidelines and confidentiality standards.</p><p>• Respond to inbound questions by phone, in person, and through virtual interactions, providing clear and courteous service to applicants and community members.</p><p>• Conduct applicant interviews, coordinate appointment scheduling, and help keep daily workflows moving efficiently.</p><p>• Enter and update case or client information in internal systems with a high level of precision and attention to detail.</p><p>• Identify issues that may delay processing, communicate concerns promptly, and support timely resolution of client service matters.</p><p>• Perform general administrative support such as typing correspondence, handling mail, organizing files, and operating standard office equipment.</p><p>• Participate in training activities and follow established procedures to support consistent service delivery across the office.</p>
<p>We are looking for a Spanish Bilingual Customer Service Representative to join a manufacturing team in Minnesota. This long term contract-to-permanent position is ideal for someone who enjoys helping customers, solving product-related questions, and working in a fast-paced technical environment. The person in this role will support customers by identifying appropriate tooling options, addressing inquiries with professionalism, and partnering with internal and external teams to deliver strong service.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and email, providing timely support and clear guidance on product and tooling-related questions.</p><p>• Evaluate customer drawings, specifications, and application details to recommend solutions that align with operational needs.</p><p>• Enter and manage orders accurately while maintaining complete and organized customer information in company systems.</p><p>• Explain technical product information in a way that customers can easily understand and apply to their manufacturing processes.</p><p>• Work closely with colleagues, sales representatives, designers, and distribution partners to coordinate service and resolve issues efficiently.</p><p>• Support both inbound and outbound customer communication to strengthen relationships and ensure follow-up on open requests.</p><p>• Assist in resolving customer concerns by identifying practical options and helping guide them toward the best available solution.</p><p>• Contribute to additional service and administrative tasks as directed by leadership to support team goals.</p>
<p>We are seeking a dedicated Spanish Bilingual Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p><br></p>
<p>We are seeking a professional and customer-focused French Bilingual Customer Service Representative. In this role, you will serve as a primary point of contact for customers, providing exceptional support in both English and French. The ideal candidate has strong communication skills, enjoys helping others, and can effectively manage customer inquiries in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide outstanding customer service in both French and English via phone, email, and other communication channels.</li><li>Resolve customer concerns efficiently while maintaining a positive customer experience.</li><li>Accurately document customer interactions and update records within company systems.</li><li>Process customer orders, account updates, and service requests.</li><li>Escalate complex issues when necessary and follow through to resolution.</li><li>Meet established performance, quality, and productivity expectations.</li></ul><p><br></p>
We are looking for a Human Resources Assistant to support daily HR operations for a transportation equipment manufacturing organization in Birmingham, Alabama. This Long-term Contract position offers the opportunity to contribute to key employee-focused processes, including onboarding coordination, HR record management, and workplace support. The ideal candidate will bring strong administrative skills, confidence working with HRIS platforms, and the ability to handle sensitive information with care.<br><br>Responsibilities:<br>• Coordinate new employee activities by preparing onboarding documents, scheduling pre-employment steps, and helping employees transition smoothly into the organization<br>• Maintain accurate personnel records and update employee information in HRIS systems to support compliant and organized HR operations<br>• Assist with background screening workflows by tracking status, following up on required documentation, and ensuring timely completion<br>• Provide administrative support for employee relations matters by organizing files, documenting interactions, and routing issues to appropriate HR team members<br>• Respond to routine employee questions related to HR processes, policies, and employment documentation in a clear and timely manner<br>• Support day-to-day HR administration by preparing forms, managing internal correspondence, and helping keep departmental processes on schedule<br>• Monitor onboarding and employment paperwork for completeness and accuracy while safeguarding confidential information<br>• Collaborate with HR staff and onboarding teams to support a positive employee experience throughout the onboarding process
We are looking for a bilingual individual to serve as the first point of contact for a busy office in Chicago, Illinois. This Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and creates a welcoming experience for visitors and callers. The role combines front desk coordination, administrative support, and accurate record handling to help daily operations run smoothly.<br><br>Responsibilities:<br>• Greet visitors, clients, and staff in a courteous manner while maintaining an organized and efficient front desk presence.<br>• Manage incoming phone calls in two languages, direct inquiries to the appropriate departments, and take clear messages when needed.<br>• Provide day-to-day administrative support by preparing documents, handling correspondence, and assisting with general office coordination.<br>• Enter and update information in office records with a strong focus on accuracy, completeness, and timeliness.<br>• Schedule appointments, coordinate calendars, and support meeting logistics to keep activities running efficiently.<br>• Monitor front office activity, respond to routine questions, and help resolve basic administrative issues promptly.<br>• Maintain office supplies and support filing, scanning, and document organization to ensure easy access to important information.
<p>Our client is seeking a motivated and service-oriented French Bilingual Customer Service Representative to support customers. This role is ideal for someone who enjoys building relationships, resolving customer concerns, and providing professional support in both French and English. The successful candidate will act as a trusted resource for customers by answering questions, processing requests, and ensuring a positive customer experience from start to finish.</p><p><br></p><p>Key Responsibilities</p><ul><li>Serve as the primary point of contact for French- and English-speaking customers.</li><li>Coordinate with internal departments to resolve customer issues and ensure timely follow-up.</li><li>Monitor customer requests from initiation through resolution and provide status updates as needed.</li><li>Process orders, returns, refunds, and account changes accurately and efficiently.</li><li>Maintain detailed records of customer interactions and update information in company databases.</li><li>Educate customers on available products, services, and self-service resources.</li><li>Identify trends in customer concerns and communicate feedback to management.</li><li>Support customer retention efforts by building strong relationships and delivering a positive service experience.</li><li>Assist with special projects and administrative tasks as assigned.</li></ul><p><br></p>
<p><strong>Robert Half is partnering with a busy medical practice in Escondido to find a bilingual English/Spanish Receptionist who enjoys helping patients and keeping front-office operations running smoothly!</strong> This position is ideal for someone who can communicate comfortably in both languages, provide a welcoming first impression, and help patients navigate scheduling and registration. You'll work closely with clinical and administrative staff to coordinate appointments, maintain accurate records, and ensure patients receive clear information. The ideal candidate is empathetic, detail-oriented, and able to remain calm and professional during busy periods.</p><p><br></p><p><strong>Responsibilities Include:</strong></p><ul><li>Greet patients and visitors and assist with check-in procedures.</li><li>Answer incoming calls in English and Spanish and route inquiries appropriately.</li><li>Schedule, confirm, reschedule, and cancel patient appointments.</li><li>Update patient demographics, contact details, and registration information.</li><li>Assist patients with routine questions regarding appointments and office procedures.</li><li>Collect intake paperwork and verify that required forms are complete.</li><li>Coordinate appointment changes with clinical staff.</li><li>Direct billing, insurance, referral, and clinical questions to the appropriate department.</li><li>Maintain accurate electronic records and follow patient privacy requirements.</li><li>Scan, upload, and organize medical and administrative documentation.</li><li>Monitor appointment schedules and notify staff of changes or cancellations.</li><li>Assist with general office tasks, correspondence, and front-desk organization.</li></ul>
<p>We are looking for a detail-oriented, bilingual Spanish Receptionist to support daily front desk operations in a luxury showroom in North Miami, Florida. This contract-to-permanent opportunity is ideal for someone who enjoys creating a polished, welcoming experience for clients and visitors while keeping communications and administrative tasks organized.</p><p>The ideal candidate will be professional, personable, and comfortable balancing front desk coverage, phone calls, scheduling, and general clerical support in a fast-paced showroom environment.</p><p><br></p><p><strong>Schedule:</strong></p><ul><li>Rotating schedule of 8:00 AM–4:30 PM or 9:00 AM–5:30 PM</li><li>Must be available to work two Saturdays per month on a rotating, every-other-Saturday schedule</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Greet clients, visitors, and vendors and create a positive first impression of the showroom.</li><li>Answer and route incoming calls using a multi-line phone system.</li><li>Take detailed messages and respond to routine questions in a timely manner.</li><li>Coordinate calendars and schedule appointments as needed.</li><li>Prepare, send, and monitor email communications for internal teams and external contacts.</li><li>Perform accurate data entry and maintain up-to-date records, logs, and administrative documentation.</li><li>Organize and maintain physical and digital filing systems.</li><li>Assist with general office and administrative support as needed.</li><li>Help maintain a professional and organized front desk and showroom environment.</li><li>Use Microsoft Word, Excel, and Outlook to create documents, track information, and support daily office operations.</li></ul><p><br></p>
<ul><li>Greet visitors, clients, and community members professionally</li><li>Answer and route phone calls in English and Spanish</li><li>Schedule appointments and support front desk coordination</li><li>Assist with intake forms, filing, scanning, and document organization</li><li>Maintain the reception area and support office presentation</li><li>Enter and update information in office systems accurately</li><li>Support staff with administrative and client-facing communication tasks</li><li>Maintain professionalism and confidentiality in all interactions</li></ul>
<p>We are seeking a detail-oriented and customer-focused <strong>Patient Service Representative (PSR)</strong> to support patient registration, scheduling, and overall patient services. In this role, you will assist both new and existing patients, helping ensure a high level of service, efficiency, and professionalism. The ideal candidate is compassionate, organized, and able to manage multiple responsibilities in a fast-paced, team-oriented healthcare environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Uphold and support the Mission and Core Values of Saint John of God</li><li>Deliver exceptional customer service in all interactions with patients, visitors, volunteers, students, and staff</li><li>Facilitate patient registration while maintaining strict confidentiality</li><li>Conduct financial assessments, collect payments, and accurately record patient fees</li><li>Maintain logs, reports, and statistical data as required</li><li>Perform billing for assigned providers, ensuring accuracy and compliance with guidelines</li><li>Follow up on unresolved encounters and pending charges with providers</li><li>Communicate with program managers regarding schedules, no-shows, and cancellations</li><li>Conduct appointment confirmation calls</li><li>Run reports to ensure compliance with Meaningful Use Objectives, including Objectives 8 and 9</li><li>Perform clerical duties such as scanning and maintaining patient records</li><li>Support Medicaid and managed care processes, including insurance verification, eligibility screening and enrollment, and disenrollment procedures</li><li>Provide patients with information on available services within Camillus Health and throughout the community</li><li>Schedule new and follow-up patient appointments</li><li>Assist with additional departmental duties and special projects as assigned</li></ul><p><br></p>
<p>Robert Half is currently working with a company in the Miami area that is looking to bring on an Office Coordinator.</p><p><br></p><p>This person will play a key role in keeping the office organized and running efficiently. The ideal candidate will be proactive, detail-oriented, and comfortable taking ownership of multiple administrative and operational priorities.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee day-to-day office operations and ensure administrative processes are running smoothly</li><li>Coordinate calendars, meetings, conference rooms, and internal office scheduling</li><li>Manage office vendors, service providers, deliveries, and building-related requests</li><li>Handle purchasing, office supplies, inventory, and general expense tracking</li><li>Prepare reports, documents, presentations, and other materials for leadership</li><li>Assist with onboarding new employees, including workspace setup, equipment, and access coordination</li><li>Maintain organized records, files, and internal documentation</li><li>Support invoice processing, billing, and other administrative follow-up as needed</li><li>Coordinate office events, meetings, and special projects</li><li>Serve as a point of contact for employees, vendors, and visitors</li><li>Identify office needs and help improve internal processes and organization</li><li>Provide additional administrative and operational support to leadership as needed</li></ul><p><br></p>
<p>We are seeking a highly organized and collaborative <strong>Office Administrator / Executive Assistant</strong> to support a busy office environment and provide direct assistance to approximately <strong>5 executives</strong>. This role will serve as the <strong>main point of contact within the office</strong> and play a key part in ensuring smooth day-to-day operations for a <strong>40-person office.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage travel arrangements, calendars/agendas, and expense reporting for executives</li><li>Serve as the primary internal contact for office-related needs</li><li>Oversee office management duties, including maintaining an organized, professional office environment</li><li>Communicate and coordinate with external vendors</li><li>Provide administrative support in a fast-paced, executive-facing environment</li></ul><p><br></p>
<p><strong>Bilingual HR Supervisor opportunity just outside of Madison! </strong></p><p><br></p><p>Build strong employee relationships and make a direct impact. One of our long standing clients is seeking a <strong>Bilingual HR Supervisor </strong>to support day-to-day human resources operations in a fast-paced, team-oriented environment. This role is ideal for an HR professional who can confidently partner with employees and leadership, communicate effectively in two languages (English and Spanish), and help drive core HR processes across the organization. This is a fully onsite, <strong><em>permanent </em></strong>opportunity located in Whitewater. For consideration and more detail, please call 608-259-1164!</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Support daily HR operations across employee relations, onboarding, compliance, benefits administration, and policy interpretation.</li><li>Serve as a bilingual resource for employees and managers, providing clear communication and support in both required languages.</li><li>Assist with recruiting, interviewing, onboarding, and new hire orientation processes.</li><li>Respond to employee questions related to HR policies, procedures, benefits, and workplace concerns.</li><li>Maintain accurate employee records and HR documentation while helping ensure compliance with company policies and employment regulations.</li><li>Partner with leadership on performance management, employee engagement, and workplace issue resolution.</li><li>Help coordinate leave administration, training initiatives, and other HR programs as needed.</li><li>Contribute to process improvements and support a positive, collaborative workplace culture.</li></ul>
<p>We are looking for a Customer Service Representative to support daily customer communications and order-related activities for an on-site team in Painesville, Ohio. This 6 month Contract position is well suited for someone who learns quickly, stays organized, and communicates clearly while managing multiple requests. The individual in this role will help ensure customers receive prompt, accurate service by coordinating with internal teams and handling inquiries, sales orders, and sample requests with care.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a strong service mindset.</p><p>• Enter and manage sales orders and sample requests, ensuring details are complete and processed in a timely manner.</p><p>• Provide customers with updates on order status, product information, and general service-related questions.</p><p>• Work closely with internal departments to resolve issues, clarify requests, and support smooth order fulfillment.</p><p>• Maintain accurate records of customer interactions, transactions, and follow-up actions within company systems.</p><p>• Handle a mix of inbound and outbound communication to address customer needs and confirm order information when needed.</p><p>• Review information carefully to minimize errors and help maintain high service standards across each interaction.</p>
We are looking for a detail-oriented Customer Service Representative to join our team in Florence, Kentucky in a contract position with the potential to become permanent. This role supports issue resolution across invoicing, receiving, and returned materials, requiring strong analytical thinking and clear communication with vendors, service centers, and warehouse teams. The ideal candidate is comfortable working with data, navigating warehouse and business systems, and helping ensure billing and inventory records are accurate.<br><br>Responsibilities:<br>• Review invoice and receiving discrepancies to identify why billed quantities differ from materials recorded as received<br>• Coordinate with suppliers to confirm shipment details and verify whether questioned items were sent<br>• Partner with distribution center personnel to research and locate materials reported as missing<br>• Examine return issues involving materials sent back from service centers and determine the source of record variances<br>• Communicate with service center teams to validate return activity and gather supporting information<br>• Work closely with warehouse staff to track down missing returned items and resolve inventory questions<br>• Maintain accurate documentation of findings, updates, and resolution steps within company systems<br>• Provide additional customer service and operational support duties as business needs allow
<p>Robert Half is seeking a friendly, professional, and customer-focused <strong>Customer Service Representative</strong> to join our team. In this role, you will serve as a primary point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer concerns, complaints, and service issues in a timely and professional manner</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Process orders, returns, exchanges, and account updates</li><li>Maintain detailed and accurate customer records in internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Follow up with customers to ensure resolution and satisfaction</li><li>Support team goals related to service quality, response times, and customer satisfaction</li><li>Collaborate with internal teams to address customer needs and improve service processes</li></ul><p><br></p>
<p>We are looking for a Customer Service Representative to support customers in the medical devices industry in Atlanta, Georgia. This contract opportunity with permanent potential is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can thrive in a fast-moving, performance-focused environment. In this role, you will handle customer inquiries, resolve product and service concerns, and provide clear guidance that builds confidence and loyalty. The position requires professionalism, accuracy in documentation, and a proactive approach to solving problems.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers by phone and other support channels, addressing service questions and resolving technical issues with professionalism and urgency.</p><p>• Investigate reported problems thoroughly, identify practical solutions, and close cases within established quality and productivity expectations.</p><p>• Record customer conversations, case details, and follow-up actions accurately in internal platforms such as Salesforce and related support systems.</p><p>• Route complex or unresolved matters to the appropriate internal teams to ensure timely and effective resolution.</p><p>• Explain product features, service options, and troubleshooting steps in a clear manner that helps customers use solutions successfully.</p><p>• Deliver a positive support experience that strengthens customer satisfaction, retention, and ongoing engagement.</p><p>• Manage multiple customer interactions at once while maintaining attention to detail in a high-volume contact center setting.</p>
<p>We are looking for a <strong>Customer Service Representative</strong> to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners.</p><p>The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.</p><p>Responsibilities</p><ul><li>Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.</li><li>Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.</li><li>Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.</li><li>Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.</li><li>Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.</li><li>Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.</li><li>Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.</li><li>Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.</li></ul><p><br></p>
We are looking for a Customer Service Representative to support a fast-paced organization in the gaming industry based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high call volumes, and providing accurate support with care and attention to detail. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and precise order-related updates.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service-related questions.<br>• Make outbound calls as needed to follow up on requests, confirm details, and help resolve open customer issues.<br>• Enter and update customer orders with a high level of accuracy while ensuring records remain complete and current.<br>• Address customer concerns efficiently by identifying needs, explaining available solutions, and guiding each interaction toward resolution.<br>• Maintain detailed documentation of conversations, actions taken, and next steps to support service continuity.<br>• Handle call center interactions in a detail-oriented manner while meeting expected service levels and quality standards.<br>• Coordinate with internal teams when necessary to escalate issues and ensure timely customer support.<br>• Contribute to a positive customer experience by communicating clearly, managing multiple requests, and staying organized throughout the workday.
We are looking for a Customer Service Representative to support customer accounts and help coordinate order activity for a Long-term Contract position in Tracy, California. In this role, you will serve as a key point of contact for clients, manage order-related communication, and work closely with sales, production, and shipping teams to keep commitments on track. This position is well suited for someone who is comfortable in a manufacturing setting and can balance accuracy, responsiveness, and strong customer care.<br><br>Responsibilities:<br>• Receive and enter customer orders submitted by clients or internal account representatives, ensuring complete and accurate information.<br>• Communicate with customers about pricing requests, order updates, revisions, confirmations, and service concerns in a careful and timely manner.<br>• Create and process purchase orders for materials and supplies needed to support production schedules.<br>• Maintain customer account records, update key data in internal systems, and assist with credit-related transactions when needed.<br>• Partner with manufacturing and shipping teams to help coordinate production timing and support on-time delivery performance.<br>• Monitor multiple small- to mid-sized customer accounts with varying levels of complexity while maintaining service quality.<br>• Respond to questions and resolve issues by coordinating with internal departments to keep customers informed and supported.
We are looking for a Customer Service Representative to join a manufacturing team in North Canton, Ohio in a contract role with the potential for a permanent position. This position supports customer accounts through timely communication, accurate order coordination, and close partnership with internal teams to help meet delivery commitments. Training is conducted onsite, and after onboarding, the role offers a hybrid schedule with the opportunity to work remotely two days per week. The ideal candidate brings strong customer service judgment, account management experience, and the ability to resolve issues in a fast-paced environment.<br><br>Responsibilities:<br>• Manage assigned customer accounts by preparing pricing and delivery updates, entering orders, adjusting schedules, and maintaining accurate account records.<br>• Coordinate with sales, supply chain, manufacturing, and other internal teams to address service issues and improve on-time delivery performance.<br>• Monitor open orders and customer demand trends, including forecasting needs, expediting requests, and keeping order activity organized and up to date.<br>• Communicate commercial terms, order status, and service-related updates clearly to both customers and internal stakeholders.<br>• Provide responsive support on inbound and outbound customer interactions while maintaining a high standard of professionalism and accuracy.<br>• Use product knowledge and system understanding to investigate account concerns, analyze order details, and recommend practical solutions.<br>• Apply company guidelines and sound judgment when handling customer requests, exceptions, and account-related decisions.<br>• Contribute to a team-focused environment by supporting shared goals and demonstrating accountability in day-to-day customer service operations.