Add your latest resume to match with open positions.
1 result for Help Deskdesktop Support Analyst in Uniontown, OH
- Independence, OH
- onsite
- Temporary / Contract
- 18.2115 - 21.087 USD / Hourly
- We are looking for a Software Support Analyst to provide responsive assistance to users and help deliver a smooth experience across software platforms in Independence, Ohio. This Long-term Contract position is well suited for someone who brings strong troubleshooting skills, communicates clearly with end users, and enjoys solving application-related issues in a fast-paced support environment. The ideal candidate will be comfortable working within a SaaS setting, documenting solutions thoroughly, and building toward a future path in customer-facing success roles.<br><br>Responsibilities:<br>• Deliver timely support to end users by diagnosing software issues, answering questions, and resolving incidents through remote and direct assistance.<br>• Investigate application-related problems, identify root causes, and provide clear guidance that helps users return to productivity quickly.<br>• Support increased service demand tied to the rollout of new software platforms and assist users as they adapt to updated tools and workflows.<br>• Create and maintain accurate support records, knowledge articles, and troubleshooting documentation to improve consistency and future resolution times.<br>• Work closely with internal support team members to escalate complex issues appropriately and ensure effective follow-through on open cases.<br>• Provide attentive customer support that balances technical problem solving with patience, clarity, and a positive user experience.<br>• Monitor recurring issues and share observations that may help improve application performance, user adoption, and support processes.
- 2026-11-11T00:00:00Z