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10 results for Product Support Specialist in Uniondale, NY

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-06-15T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
15.8365 - 18.337 USD / Hourly
We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance. Responsibilities:• Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions.• Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision.• Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations.• Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate.• Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up.• Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation.• Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned.• Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment
2026-06-16T00:00:00Z

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-06-23T00:00:00Z

Sales Support Administrator

Caldwell, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
A busy company in the West Caldwell area is seeking a Sales Support Administrator to join their growing business. This Sales Support Administrator will help keep the sales process moving smoothly by managing order-related activities, communicating with customers and internal teams, and maintaining accurate records. The ideal Sales Support Administrator brings strong administrative skills, a customer-focused approach, and the ability to stay organized in a fast-paced environment. Other responsibilities of this Sales Support Administrator will include but not be limited to the below responsibilities. Sales Support Administrator Responsibilities:• Enter and review sales orders in E/Automate to ensure complete and accurate processing.• Communicate with customers and sales team members to provide updates on orders, delivery timing, and required documentation.• Work closely with warehouse personnel to confirm inventory status and coordinate delivery details.• Handle day-to-day administrative support such as preparing paperwork, arranging deliveries, and maintaining order records.• Respond to routine customer questions and help resolve common order-related concerns in a timely manner.• Maintain and update customer account information to support accurate order management and service.• Track outstanding requests and follow up on pending deliveries or open customer needs.• Coordinate with accounting, service, warehouse, and sales teams to keep order fulfillment on schedule.• Confirm equipment availability, place orders with vendors when needed, and report order progress to management. This Sales Support Administrator role is paying between $65,000 and $75,000 annually depending on experience. If interested in this Sales Support Administrator position, apply today!
2026-06-18T00:00:00Z

IT Support/ Field Engineer

Parsippany, NJ
onsite
Temporary to Hire
42.75 - 49.5 USD / Hourly
We are looking for an IT Support/ Field Engineer to provide hands-on technical support and infrastructure assistance for a hybrid environment in New Jersey. This contract-to-permanent opportunity is ideal for a detail-oriented individual who enjoys solving desktop, server, and network issues while supporting end users across both remote and onsite settings. The role combines day-to-day troubleshooting with broader systems support, including work with virtualized platforms and Microsoft-based technologies. Responsibilities: • Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner. • Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations. • Assist end users with operating system issues, device configuration, software support, and general workplace technology needs. • Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed. • Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments. • Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices. • Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency.
2026-06-10T00:00:00Z

Generative AI Training and Support Specialist

New York, NY
onsite
Temporary / Contract
50 - 60 USD / Hourly
We are looking for a Generative AI Training and Support Specialist to help employees build confidence and practical skills with modern AI tools in NEW YORK, New York. This Long-term Contract position is ideal for someone who combines training expertise, strong communication, and hands-on platform support to create effective learning experiences across the organization. The role will focus on delivering engaging education, guiding responsible tool usage, and supporting enterprise AI environments in collaboration with cross-functional stakeholders. Responsibilities: • Create and lead instructor-led and self-paced learning experiences covering enterprise generative AI platforms such as ChatGPT Enterprise, Microsoft Copilot, Claude, and similar tools. • Produce user-friendly educational resources, including reference guides, job aids, and video-based content, tailored to employees with different levels of AI knowledge. • Coordinate programming for AI learning communities and related internal education initiatives by organizing sessions, handling logistics, and contributing relevant content. • Act as a go-to resource for employee questions on AI capabilities, practical business applications, and appropriate usage standards. • Work closely with HR, Legal, and other business partners to ensure training materials align with current privacy, compliance, and AI governance expectations. • Partner with learning and development teams to build training that covers both AI tools and broader workplace skills influenced by emerging technologies. • Monitor attendance, learner input, and engagement data to evaluate outcomes and refine training programs over time. • Administer enterprise AI platforms by overseeing configuration, user access, workspace structure, and departmental segmentation. • Serve as the main point of contact for external AI vendors, escalating technical concerns when necessary and preparing reporting on adoption, licensing, compliance, and chargeback activity.
2026-06-15T00:00:00Z

Client Account Specialist

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
We are looking for an Accounting Specialist to support billing operations for a client-focused services environment in New York City. This role is well suited for an early-career candidate who brings strong attention to detail, sound judgment, and a thoughtful approach to client service. The position offers a hybrid schedule with regular onsite collaboration and the opportunity to build expertise within a structured, client-facing accounting function. Responsibilities:• Prepare, review, and distribute accurate client invoices in accordance with billing guidelines and internal deadlines.• Monitor account activity, research discrepancies, and resolve billing issues by coordinating with internal teams and client contacts.• Maintain organized billing records and ensure data is entered correctly within computerized billing platforms.• Generate billing statements and supporting documentation to provide clients with clear, timely account information.• Follow up on outstanding balances and assist with collection efforts in a thorough and service-oriented manner.• Support routine account analysis by identifying trends, exceptions, and items requiring further review.• Contribute to process continuity by adapting to billing system updates and related workflow changes as needed.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
27 - 32 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. In this role, you will provide hands-on and remote technical support for employees across desktop, mobile, and collaboration technologies, ensuring issues are addressed efficiently and professionally. This opportunity is ideal for someone who enjoys solving user problems, managing endpoint setups, and supporting modern workplace tools in a fast-paced environment. Responsibilities: • Provide day-to-day technical assistance to on-site and remote employees, resolving issues related to computers, mobile devices, applications, and network connectivity. • Triage incoming support requests, document all activity in Jira, and see routine incidents through diagnosis, resolution, and user follow-up while escalating advanced problems when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, and ensure each setup is fully configured for immediate use. • Install and update software, connect and troubleshoot peripheral devices, and guide employees on the effective use of supported hardware and applications. • Support Zoom Rooms and Logitech-based conferencing environments by handling configuration, firmware updates, device troubleshooting, and coordination with external vendors. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve service workflows. • Coordinate repair or replacement requests with manufacturers and service providers while maintaining confidentiality around employee and company information. • Track spare parts, equipment usage, and service history to maintain accurate inventory and repair records.
2026-06-23T00:00:00Z