<p><strong>Customer Service Manager - (Full- Time, Permanent!!)</strong></p><p>Location: Shelton, CT</p><p>Salary: $85,000 - $100,000 DOE</p><p><br></p><p>Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!!</p><p><br></p><p>This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul><p>Qualifications</p><ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul><p>Compensation & Benefits</p><ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul><p>Please apply to Daniele.Zavarella@roberthalf(com)</p>
<p>We are looking for a Content Manager to support digital content operations for a manufacturing organization based in Parsippany, New Jersey. This Long-term Contract position will focus on maintaining accurate, engaging, and well-organized product content across multiple brand websites while partnering with cross-functional teams to deliver a strong customer experience. The ideal candidate brings hands-on expertise in content publishing platforms, digital asset coordination, and website quality assurance within a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee product onboarding and ongoing content maintenance across several brand websites, ensuring information, imagery, and supporting assets remain current and consistent.</p><p>• Create, edit, and publish web content using platforms such as Adobe Experience Manager, Shopify, and Klaviyo while applying user experience best practices.</p><p>• Coordinate with product, marketing, and global stakeholders to gather pricing, documents, creative assets, and other materials needed for accurate product launches.</p><p>• Lead assigned digital initiatives by tracking milestones, communicating status updates, addressing stakeholder questions, and keeping deliverables aligned with expectations.</p><p>• Monitor project risks and operational challenges, develop practical solutions, and take early action to prevent delays or quality issues.</p><p>• Execute quality checks for landing pages, promotional offers, site copy, and functional site elements to confirm content accuracy and site performance before and after publishing.</p><p>• Maintain an organized library of digital content and creative assets, and share newly available materials with internal teams to support ongoing campaigns and site updates.</p><p>• Investigate and resolve publishing or production problems by partnering with internal technical teams and external development resources to restore timely site operations.</p><p>• Work with cross-functional partners to translate business needs into clear digital requirements and implement content updates that support customer-facing goals.</p><p><br></p><p>02720-0013424624</p><p><br></p>
<p>We are looking for a Digital Designer to join a production-focused creative team in New Jersey. This is a Contract position suited for someone who can translate brand direction into effective digital and print-ready materials with accuracy and speed. The ideal candidate brings strong hands-on experience with Figma and Adobe Creative Cloud and is comfortable supporting a range of visual marketing initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Create high-quality digital and print collateral that aligns with established brand standards and campaign goals.</p><p>• Develop visual assets for online advertising, including banner campaigns and other promotional formats for digital channels.</p><p>• Use Figma to build, update, and refine design files while collaborating efficiently within a studio-based workflow.</p><p>• Prepare production-ready files in Adobe Creative Cloud for both screen-based and printed deliverables.</p><p>• Partner with internal stakeholders to turn creative direction into clear, compelling visual communications.</p><p>• Maintain consistency across brochures, advertisements, and other branded materials by applying strong attention to detail.</p><p>• Manage multiple design assignments at once while meeting timelines and adapting to shifting project priorities.</p><p><br></p><p>02720-0013470239</p><p><br></p>
<p><strong>A well-established nonprofit organization is seeking an experienced Manager of Services to provide leadership and oversight of residential and independent living programs. This individual will be responsible for ensuring high-quality service delivery, regulatory compliance, participant satisfaction, staff development, and operational excellence across multiple community-based programs.</strong></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Provide leadership and oversight of independent living and residential support services.</strong></li><li><strong>Ensure all programs operate in compliance with state regulations, agency policies, and individual service plans.</strong></li><li><strong>Oversee participant admissions, transitions, and ongoing service delivery.</strong></li><li><strong>Manage and develop a team of managers and direct support professionals.</strong></li><li><strong>Ensure staffing levels appropriately support participant needs and program requirements.</strong></li><li><strong>Foster positive relationships with families, guardians, support coordinators, and external stakeholders.</strong></li><li><strong>Collaborate with internal departments, including Human Resources, Facilities, Transportation, and Information Technology, to support program operations.</strong></li><li><strong>Monitor program performance, documentation, reporting, and quality assurance initiatives.</strong></li><li><strong>Participate in audits, inspections, and corrective action planning as needed.</strong></li><li><strong>Oversee budget-related activities, financial transactions, and operational reporting.</strong></li><li><strong>Provide leadership during emergency and crisis situations, including participation in an on-call rotation.</strong></li></ul><p><br></p>
We are looking for a Media Buyer to join a team in Shelton, Connecticut on a Long-term Contract basis. This position is ideal for someone who can manage complex advertising placements, evaluate opportunities with a strategic lens, and strengthen partnerships across media vendors and account teams. The role focuses on building effective media strategies, monitoring campaign performance, and ensuring every placement is executed accurately to support client goals.<br><br>Responsibilities:<br>• Direct media purchasing activity from initial opportunity review through negotiation, placement, and ongoing performance refinement across multiple campaigns and broadcast partners.<br>• Build productive relationships with station and network contacts to expand available inventory, improve collaboration, and uncover options aligned with campaign objectives.<br>• Assess media opportunities by using industry research platforms and audience data to support informed planning and buying decisions.<br>• Create media plans, presentation materials, test frameworks, and growth recommendations while guiding weekly adjustments to improve results.<br>• Partner closely with account teams to review campaign outcomes, identify efficiency gains, and recommend tactical changes based on performance insights.<br>• Advise clients and stakeholders on market developments, emerging media trends, and the potential effect on campaign KPIs.<br>• Apply strong knowledge of linear buying principles, pricing models, audience delivery metrics, reach and frequency analysis, attribution methods, and creative testing approaches.<br>• Maintain strict accuracy across orders and campaign details, confirming spots run as scheduled and pursuing make-goods or credits when delivery issues arise.<br>• Manage a high volume of vendor agreements and ensure all required documentation is completed and approved in a timely manner.