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17 results for Business Development Officer in Uniondale, NY

Director of Accounting
  • Parsippany, NJ
  • onsite
  • Permanent / Full Time
  • 125000.00 - 175000.00 USD / Yearly
  • <p>Hybrid/Flexible opportunity available! A growing business advisory platform is seeking a Director of Accounting to build and lead its accounting and tax practice.This is a client-facing opportunity for an active CPA with 5-10 years of public accounting experience serving small to mid-sized businesses.The Director of Accounting will oversee outsourced accounting, tax planning, multi-state compliance, financial review, business advisory, and related client engagements.The role will also help establish internal processes, select accounting and tax technology, support business development, and build a team as the practice grows.The ideal Director of Accounting will bring strong corporate and sales tax experience, an approachable communication style, and an entrepreneurial mindset.Exposure to high-net-worth clients, M& A due diligence, estate planning, or foreign-owned U.S. entities is highly valued.Experience with QuickBooks, NetSuite, MS Dynamics, or similar small to midsize company software is strongly preferred.</p>
  • 2026-07-21T14:08:42Z
Director of Client Services
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 150000.00 - 200000.00 USD / Yearly
  • We are looking for a Director of Client Services to lead a portfolio of client engagements while strengthening service quality, operational consistency, and long-term account success. This role is based in New York, New York, and requires a confident leader who can guide senior client conversations, improve delivery processes, and support business growth. The ideal candidate brings strong judgment, operational discipline, and a people-focused leadership style that helps teams perform at a high level.<br><br>Responsibilities:<br>• Direct a range of active client engagements, ensuring deliverables are completed according to agreed timelines, objectives, and quality expectations.<br>• Review account performance on a regular basis to evaluate relationship health, surface potential concerns early, and coordinate solutions before issues escalate.<br>• Grow existing partnerships by identifying additional client needs, contributing to renewals, and helping expand services across the account portfolio.<br>• Lead executive-level client discussions, present recommendations clearly, and provide hands-on senior support when complex situations require it.<br>• Assist with business development efforts by shaping proposals, supporting presentations, and helping define scopes for prospective engagements.<br>• Build and refine delivery frameworks that support consistent execution, including planning rhythms, quality checks, milestone oversight, and account strategy reviews.<br>• Partner with practice leaders to align staffing decisions across engagements, balancing client priorities with team capacity and development opportunities.<br>• Guide the launch of new client work by ensuring teams begin with clear responsibilities, defined goals, and measurable outcomes.<br>• Maintain strong communication channels between leadership and account teams so priorities, risks, and decisions remain visible and actionable.<br>• Lead, coach, and develop client service team members while contributing to hiring, onboarding, performance feedback, and the operating routines that keep work moving efficiently.
  • 2026-08-04T14:48:52Z
Manager Client Partnerships
  • New York, NY
  • remote
  • Permanent / Full Time
  • 150000.00 - 175000.00 USD / Yearly
  • We are looking for a strategic client partnership leader to expand enterprise relationships and win new business across Fortune 500 organizations in New York, New York. This role is ideal for someone who combines consultative selling with a strong understanding of complex technology solutions, and who can guide customers from initial discussions through signed engagement. You will work closely with internal specialists and customer stakeholders to shape tailored AI-led solutions that create measurable business value.<br><br>Responsibilities:<br>• Grow revenue by expanding existing enterprise accounts and securing new customers within targeted markets.<br>• Lead the full business development process, including prospecting, qualification, solution positioning, proposal development, negotiation, and contract close.<br>• Identify high-value opportunities with organizations that can become influential reference clients within their industries.<br>• Build senior-level relationships with customer stakeholders and serve as a trusted advisor by aligning solutions to strategic business goals.<br>• Partner with solution, alliance, delivery, and marketing teams to bring differentiated offerings to market and relay client insights that inform future direction.<br>• Create persuasive presentations, proposals, and supporting sales materials that clearly communicate business impact and solution value.<br>• Drive cross-sell opportunities across service lines by uncovering needs in multiple functions and business units.<br>• Refine go-to-market approaches through ongoing assessment of sales effectiveness and by sharing proven practices with internal teams.
  • 2026-07-09T18:08:37Z
PowerBI and Fabric Developer
  • Eatontown, NJ
  • onsite
  • Temporary / Contract
  • 50.00 - 60.00 USD / Hourly
  • <p>Our client, a well-established organization in a highly regulated industry, is seeking a <strong>Data & Analytics Developer</strong> to support and enhance enterprise reporting, analytics, and data platform initiatives during a planned leave coverage engagement.</p><p>This consultant will play a key role in developing and supporting Power BI and Microsoft Fabric solutions that enable data-driven decision making across the organization. The ideal candidate will have a blend of business intelligence, data engineering, and analytics experience, with strong Power BI, Fabric, and SQL expertise.</p><p><strong>Responsibilities</strong></p><ul><li>Design, develop, and maintain Power BI dashboards, reports, datasets, and semantic models.</li><li>Build and support Microsoft Fabric solutions, including Lakehouse, Data Warehouse, and Data Factory components.</li><li>Develop data pipelines and ETL/ELT processes to support reporting and analytics initiatives.</li><li>Translate business requirements into scalable reporting and analytics solutions.</li><li>Create executive dashboards, KPI scorecards, and interactive visualizations.</li><li>Implement and manage row-level security and data governance standards.</li><li>Optimize report performance, data models, and SQL queries.</li><li>Support enhancements, issue resolution, and ongoing maintenance of analytics solutions.</li><li>Collaborate with business stakeholders, technical teams, and project resources throughout the development lifecycle.</li><li>Assist with enabling AI and Copilot capabilities within Power BI and Microsoft Fabric environments.</li><li>Participate in testing, deployment, documentation, and production support activities.</li></ul><p><br></p><p><br></p>
  • 2026-08-05T17:18:47Z
VP/Director of Finance
  • Stamford, CT
  • remote
  • Temporary / Contract
  • 90.00 - 110.00 USD / Hourly
  • We are looking for an accomplished finance leader to support a healthcare provider in Stamford, Connecticut. This Long-term Contract position will focus on strengthening budgeting practices, improving financial forecasting, and building robust modeling tools that support executive decision-making. The ideal candidate will bring deep experience in healthcare finance, with the ability to translate complex financial data into clear insights around liquidity, spending, and operational performance.<br><br>Responsibilities:<br>• Lead the development and refinement of annual and monthly budgeting frameworks to improve planning accuracy and business visibility.<br>• Build and enhance cash flow forecasts and integrated three-statement financial models to support strategic and operational decisions.<br>• Provide senior-level guidance on model design, structure, and assumptions to ensure consistency, usability, and reliability.<br>• Deliver meaningful financial analysis that helps leadership evaluate liquidity, cost controls, and opportunities for expense optimization.<br>• Partner with key stakeholders to improve forecasting methods and align financial plans with organizational priorities.<br>• Support month-end financial review activities by analyzing results, identifying trends, and explaining budget-to-actual variances.<br>• Prepare clear financial reporting and executive-ready materials that communicate risks, opportunities, and performance drivers.<br>• Recommend process improvements that strengthen financial planning, reporting quality, and overall decision support within the organization.
  • 2026-08-07T14:53:42Z
Event Manager Advanced (>6 years)
  • Brooklyn, NY
  • onsite
  • Temporary / Contract
  • 35.00 - 41.00 USD / Hourly
  • <p>We are seeking an experienced <strong>Event Manager</strong> to lead conference center planning operations within a premier corporate environment. This role is responsible for overseeing a team of planners, driving exceptional customer experiences, collaborating with senior business leaders, and ensuring seamless execution of meetings, conferences, and special events.</p><p><br></p><p>The ideal candidate will have a <strong>strong background in 5-star hospitality</strong>, conference services, event planning, or food and beverage operations and possess a proven track record of team leadership, operational excellence, and stakeholder management.</p><p><br></p><p>Key Responsibilities</p><p>Team Leadership & Development</p><ul><li>Lead, mentor, and develop a team of conference center planners.</li><li>Assign events based on planner expertise and workload.</li><li>Conduct performance reviews, coaching, training, and professional development activities.</li><li>Foster a collaborative, service-focused culture across the planning team.</li></ul><p>Event & Conference Management</p><ul><li>Oversee multiple meetings and events simultaneously.</li><li>Ensure successful planning, coordination, and execution of conferences, executive meetings, receptions, and special events.</li><li>Conduct pre-event and post-event reviews to enhance service delivery and client satisfaction.</li><li>Maintain accurate event documentation within the Event Management System (EMS).</li></ul><p>Stakeholder & Client Engagement</p><ul><li>Partner with senior management, line-of-business leaders, and internal stakeholders.</li><li>Act as a trusted advisor regarding event strategy, execution, and customer experience.</li><li>Manage escalations professionally and effectively.</li><li>Deliver exceptional hospitality and customer service experiences.</li></ul><p>Operational Excellence</p><ul><li>Monitor and improve meeting space utilization and planning workflows.</li><li>Enforce standard operating procedures and service standards.</li><li>Participate in operational reviews and continuous improvement initiatives.</li><li>Support reception desk activities and day-to-day conference center operations as needed.</li></ul><p>Risk, Compliance & Reporting</p><ul><li>Ensure adherence to operational, risk, and compliance standards.</li><li>Track performance metrics and operational reporting.</li><li>Lead projects designed to improve facilities, team performance, and the overall client experience.</li></ul>
  • 2026-08-05T20:38:47Z
Manager of Financial Planning & Analysis
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 120000.00 - 150000.00 USD / Yearly
  • <p>&#128680; New Finance Opportunity | High-Growth PE-Backed Environment &#128680;</p><p>My client is an exceptional high-growth portfolio company backed by an impressive private equity firm in NYC. I have partnered with the CFO on several Finance and Accounting hires to their team, all of those were net new due to growth, due to recent M& A acquisitions and organic growth within the business!!!</p><p> </p><p>The Sn. Director of Finance is adding net new Finance Manager role to the team. This is a true FP& A role, NOT an accounting role in disguise.</p><p> </p><p>Why this role stands out:</p><ul><li>Newly created position driven by company growth</li><li>High visibility within the CFO team, finance leadership, and business unit heads</li><li>Significant cross-functional exposure across marketing, sales, and brand teams</li><li>Ownership of corporate FP& A, SG& A, budgeting, forecasting, reporting, dashboards, KPIs, and private equity reporting</li><li>Opportunity to support corporate development on the 5-year plan</li><li>Exposure to AI enablement initiatives within finance, including use of Claude</li><li>Modeling experience is a plus, especially around cash flow</li><li>At this time this role will not manage, but as they continue to add head count this will come down the road</li></ul><p> </p><p>As always, this is a permanent, full time, fully benefited salaried position (this is NOT a temp role or temp to perm).</p><p> </p><p>They are in the office 5 days a week in Midtown, there is no flexibility on this.</p><p> </p><p>&#128188; Compensation Package based on experience:</p><p>Between $120 - $150k base</p><p>+ discretionary bonus</p><p>+ Equity</p><p> </p><p>Who are you?</p><ul><li>Ideally coming out of either a high growth startup or high growth mid cap company</li><li>Ideally out of a commercial industry (CPG, ecomm, tech, media)</li><li>Private Equity experience is a huge +</li><li>A self-starter who can take initiative without a lot of hand-holding</li><li>Comfortable in a startup-style, high-growth environment</li><li>Sharp, polished, and confident in presentations to Senior and Executive Leadership</li><li>Teachable, motivated, and able to ramp up quickly</li><li>Someone with the right attitude and a genuine desire to learn and grow</li><li>MBA is highly desirable </li><li>5+ years of experience </li></ul><p> </p><p>Exceptional communications skills are required. A great dynamic personality and the ability to work along your fellow colleagues is crucial. He or she must be able to effectively collaborate with individuals both inside and outside the company.</p><p> </p><p>If you would like to be considered for this position, please email your resume in a word document to </p><p>Kevin.Chin@Roberthalf</p>
  • 2026-08-04T13:28:48Z
Manager of Services
  • Parsippany, NJ
  • onsite
  • Permanent / Full Time
  • 70000.00 - 75000.00 USD / Yearly
  • <p><strong>A well-established nonprofit organization is seeking an experienced Manager of Services to provide leadership and oversight of residential and independent living programs. This individual will be responsible for ensuring high-quality service delivery, regulatory compliance, participant satisfaction, staff development, and operational excellence across multiple community-based programs.</strong></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Provide leadership and oversight of independent living and residential support services.</strong></li><li><strong>Ensure all programs operate in compliance with state regulations, agency policies, and individual service plans.</strong></li><li><strong>Oversee participant admissions, transitions, and ongoing service delivery.</strong></li><li><strong>Manage and develop a team of managers and direct support professionals.</strong></li><li><strong>Ensure staffing levels appropriately support participant needs and program requirements.</strong></li><li><strong>Foster positive relationships with families, guardians, support coordinators, and external stakeholders.</strong></li><li><strong>Collaborate with internal departments, including Human Resources, Facilities, Transportation, and Information Technology, to support program operations.</strong></li><li><strong>Monitor program performance, documentation, reporting, and quality assurance initiatives.</strong></li><li><strong>Participate in audits, inspections, and corrective action planning as needed.</strong></li><li><strong>Oversee budget-related activities, financial transactions, and operational reporting.</strong></li><li><strong>Provide leadership during emergency and crisis situations, including participation in an on-call rotation.</strong></li></ul><p><br></p>
  • 2026-07-16T20:28:48Z
Director of Field Operations
  • Brewster, NY
  • onsite
  • Permanent / Full Time
  • 110000.00 - 150000.00 USD / Yearly
  • We are looking for an experienced Director of Field Operations to lead field execution and strengthen operational performance across active job sites in Brewster, New York. This role oversees workforce coordination, project support, quality standards, and day-to-day field readiness while partnering closely with project managers, vendors, and clients. The ideal candidate brings strong construction operations leadership, sound judgment in fast-moving environments, and a practical approach to team development and problem-solving.<br><br>Responsibilities:<br>• Direct field activities across multiple projects, aligning labor assignments and crew schedules with production goals and site demands.<br>• Coordinate the availability of personnel, equipment, materials, and logistics so work progresses safely, efficiently, and on schedule.<br>• Visit job sites regularly to review progress, assess execution, and identify issues that could affect timelines, quality, or performance.<br>• Uphold workmanship expectations and verify that field operations meet company standards, project specifications, and compliance requirements.<br>• Partner with internal teams on estimating, project preparation, and forecasting to support accurate planning and resource allocation.<br>• Guide, coach, and develop foremen and field staff to build capability, accountability, and consistent jobsite leadership.<br>• Oversee fleet usage and equipment readiness by supporting maintenance planning and ensuring operational assets are prepared for deployment.<br>• Maintain effective communication with clients, suppliers, subcontractors, project managers, and internal stakeholders to keep projects moving smoothly.<br>• Resolve field challenges quickly by evaluating conditions, recommending practical solutions, and minimizing disruption to production.<br>• Track project costs, labor productivity, and overall operational results while contributing to improved workflows and field processes.
  • 2026-07-13T18:33:37Z
Outside Sales Manager
  • Parsippany, NJ
  • onsite
  • Permanent / Full Time
  • 75000.00 - 100000.00 USD / Yearly
  • <p>Our client, a growing home services organization is seeking an Outside <strong>Sales Manager</strong> to lead, develop an established a sales team supporting a rapidly expanding Lawn & Pest division.</p><p>This role is responsible for coaching, performance management, recruiting, training, and scaling a team of sales representatives. The ideal candidate will bring strong sales leadership experience and a proven track record of building successful teams in the lawn care, pest control, or broader home services industry.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead and develop a team of inside sales professionals</li><li>Drive sales performance, accountability, and KPI achievement</li><li>Recruit, train, and onboard new team members</li><li>Implement coaching strategies that improve conversion rates and revenue growth</li><li>Partner with leadership on team expansion and process improvements</li><li>Foster a positive, high-performance sales culture</li></ul><p><br></p>
  • 2026-07-21T14:23:42Z
Revenue Manager
  • New York, NY
  • onsite
  • Temporary / Contract
  • 55.00 - 60.00 USD / Hourly
  • We are looking for a Revenue Manager to join a database development organization in New York, New York on a Contract basis. This role will oversee billing operations, revenue accounting, and receivables activity while helping ensure accurate financial reporting and compliance with ASC 606 standards. The ideal candidate will bring strong experience in SaaS revenue processes, contract review, and reconciliation work, along with a sharp eye for detail and process improvement.<br><br>Responsibilities:<br>• Direct the end-to-end billing workflow by examining customer agreements, preparing invoice activity, and following unbilled items through to payment completion.<br>• Review accounts receivable aging, monitor collection risk, track daily incoming cash, and post customer payments accurately against open invoices.<br>• Perform monthly revenue recognition reconciliations and record journal entries related to deferred revenue in alignment with ASC 606 requirements.<br>• Validate revenue-sharing calculations, prepare partner billing reports, and work with internal stakeholders to address pending renewals and outstanding items.<br>• Reconcile Salesforce opportunity data with revenue schedules to confirm transactions are recorded appropriately before closeout.<br>• Complete general ledger and trial balance reconciliations and maintain organized support schedules for accurate billing classification.<br>• Use AI-enabled tools and automation opportunities to strengthen reporting efficiency, improve analysis, and increase data accuracy.<br>• Identify and resolve billing discrepancies, duplicate charges, input errors, and setup issues that could affect reporting quality.<br>• Contribute to monthly close activities, assist with audit preparation, and support special finance initiatives as needed.
  • 2026-07-29T13:13:46Z
Customer Success Team Lead
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 66000.00 - 87000.00 USD / Yearly
  • <p>We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment.</p><p><br></p><p>Responsibilities:</p><p>• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.</p><p>• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.</p><p>• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.</p><p>• Evaluate customer interactions and written records to promote accuracy, compliance, and strong service standards.</p><p>• Assist with training efforts for both new hires and current staff, reinforcing procedures and encouraging ongoing development.</p><p>• Recognize recurring service challenges or workflow inefficiencies and share actionable observations with leadership.</p><p>• Coordinate with internal partners to resolve issues, streamline support activities, and improve the customer experience.</p><p>• Set a positive example through dependable leadership, professionalism, and a strong commitment to customer care.</p><p><br></p><p>If this person is you, please apply today!</p>
  • 2026-07-24T15:43:41Z
Content Manager
  • Parsippany, NJ
  • onsite
  • Temporary / Contract
  • 30.00 - 34.00 USD / Hourly
  • <p>We are looking for a Content Manager to support digital content operations for a manufacturing organization based in Parsippany, New Jersey. This Long-term Contract position will focus on maintaining accurate, engaging, and well-organized product content across multiple brand websites while partnering with cross-functional teams to deliver a strong customer experience. The ideal candidate brings hands-on expertise in content publishing platforms, digital asset coordination, and website quality assurance within a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee product onboarding and ongoing content maintenance across several brand websites, ensuring information, imagery, and supporting assets remain current and consistent.</p><p>• Create, edit, and publish web content using platforms such as Adobe Experience Manager, Shopify, and Klaviyo while applying user experience best practices.</p><p>• Coordinate with product, marketing, and global stakeholders to gather pricing, documents, creative assets, and other materials needed for accurate product launches.</p><p>• Lead assigned digital initiatives by tracking milestones, communicating status updates, addressing stakeholder questions, and keeping deliverables aligned with expectations.</p><p>• Monitor project risks and operational challenges, develop practical solutions, and take early action to prevent delays or quality issues.</p><p>• Execute quality checks for landing pages, promotional offers, site copy, and functional site elements to confirm content accuracy and site performance before and after publishing.</p><p>• Maintain an organized library of digital content and creative assets, and share newly available materials with internal teams to support ongoing campaigns and site updates.</p><p>• Investigate and resolve publishing or production problems by partnering with internal technical teams and external development resources to restore timely site operations.</p><p>• Work with cross-functional partners to translate business needs into clear digital requirements and implement content updates that support customer-facing goals.</p><p><br></p><p>02720-0013424624</p><p><br></p>
  • 2026-07-15T17:04:06Z
Transaction Coordinator
  • Brick, NJ
  • onsite
  • Permanent / Full Time
  • 60000.00 - 75000.00 USD / Yearly
  • <p>Our client in the Brick, New Jersey area, is seeking a <strong>Real Estate Administrator / Transaction Coordinator</strong> to join their team permanently, fully onsite role (Monday-Friday; 8-5pm). This position supports a high-volume real estate team and plays a critical role in managing transactions from pre-listing through closing.</p><p>This is an excellent opportunity for a highly organized, detail-oriented candidate who thrives in a fast-paced environment and enjoys keeping multiple moving pieces on track while delivering a strong client experience.</p><p><strong>Key Responsibilities</strong></p><ul><li>Coordinate real estate transactions from pre-listing through closing</li><li>Manage listings and transactions end-to-end, ensuring deadlines and documentation are handled accurately</li><li>Prepare CMAs, contracts, listing paperwork, and marketing/listing materials</li><li>Coordinate photos, showings, inspections, and closings</li><li>Serve as a key point of contact for agents, clients, attorneys, lenders, inspectors, and vendors</li><li>Maintain and organize digital files and transaction records</li><li>Assist with commission processing, reporting, and general administrative support</li><li>Support team operations, client service efforts, and overall brand presentation</li></ul>
  • 2026-07-10T19:33:36Z
Sr. Marketing Manager- Execution & Operations
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 190000.00 - 200000.00 USD / Yearly
  • We are looking for an experienced marketing leader to drive operational excellence and ensure high-quality execution across complex campaigns in New York, New York. This role blends strategic oversight with hands-on program leadership, requiring someone who can coordinate cross-functional efforts, guide teams effectively, and keep initiatives moving in a fast-paced environment. The ideal candidate brings strong judgment, organizational discipline, and the ability to translate business priorities into well-executed marketing programs.<br><br>Responsibilities:<br>• Lead the end-to-end delivery of marketing initiatives, ensuring projects launch on time, meet business goals, and maintain consistent quality standards.<br>• Build and oversee campaign plans that align marketing activity with broader organizational objectives and performance expectations.<br>• Direct day-to-day program execution by setting priorities, managing timelines, and resolving obstacles across multiple concurrent initiatives.<br>• Partner with internal stakeholders and leadership to communicate progress, surface risks early, and support informed decision-making.<br>• Manage and develop a team by providing direction, feedback, and clear accountability for campaign and operational outcomes.<br>• Establish efficient workflows and execution frameworks that improve coordination, visibility, and follow-through across marketing efforts.<br>• Translate strategic plans into actionable programs with clear milestones, ownership, and measurable deliverables.<br>• Operate effectively in a high-volume environment by balancing short-term demands with long-range marketing priorities.
  • 2026-08-04T14:53:46Z
E-Commerce Specialist
  • Westport, CT
  • remote
  • Temporary / Contract
  • 42.75 - 49.50 USD / Hourly
  • We are looking for an E-Commerce Specialist to help drive the rollout of a new digital shopping experience and support day-to-day online operations for a growing brand in Westport, Connecticut. This Long-term Contract opportunity is ideal for a hands-on, detail-oriented individual who is comfortable stepping into a fast-moving environment, managing priorities independently, and contributing with minimal ramp-up time. The role offers close partnership with marketing and ecommerce leadership while helping ensure a smooth website launch and strong online customer experience.<br><br>Responsibilities:<br>• Contribute to the successful introduction of a new corporate website and online storefront by coordinating launch-related ecommerce activities.<br>• Manage Shopify-based site updates, product content, and merchandising tasks to keep the digital storefront accurate and engaging.<br>• Partner with marketing and ecommerce leaders to align website execution with campaign goals, brand standards, and business priorities.<br>• Oversee day-to-day ecommerce operations, including content publishing, product organization, and support for online sales initiatives.<br>• Track timelines, organize deliverables, and follow up on action items to keep cross-functional projects moving efficiently.<br>• Work independently to identify issues, recommend solutions, and maintain momentum in a high-speed remote work environment.<br>• Assist with platform-related operational efforts, including support for ecommerce updates, enhancements, or transition activities as needed.<br>• Help maintain a strong customer-facing experience across digital channels by ensuring site content and functionality meet quality expectations.
  • 2026-08-04T14:48:52Z
Customer Success Team Lead 2
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 66000.00 - 87000.00 USD / Yearly
  • We are looking for a Customer Success Team Lead 2 to provide hands-on leadership and operational support for a team managing high-complexity customer service issues in New York, New York. This position is ideal for someone who brings strong judgment, a service-minded approach, and the ability to guide teams through challenging cases while maintaining quality and efficiency. The role will focus on strengthening daily operations, supporting escalations, and partnering with cross-functional teams to improve the customer experience.<br><br>Responsibilities:<br>• Direct the daily flow of complex customer cases by balancing assignments, tracking queue health, and helping the team meet service expectations.<br>• Serve as a senior point of guidance for challenging issues related to billing, claims, eligibility, enrollment, and other sensitive service concerns.<br>• Evaluate case notes, research findings, and customer-facing communications to promote accuracy, completeness, and compliance with quality standards.<br>• Mentor specialists on effective investigation methods, clear documentation, and practical resolution techniques for escalated matters.<br>• Collaborate with frontline leaders to improve escalation handling, streamline case ownership, and minimize avoidable transfers between teams.<br>• Coordinate with internal partners to address urgent customer situations and support timely resolution of high-impact concerns.<br>• Analyze recurring service challenges, operational bottlenecks, and performance patterns, then share recommendations to improve workflows and training.<br>• Contribute to the refinement of procedures, knowledge materials, and quality practices that support consistent team performance.<br>• Provide leadership with updates on service risks, aging backlog, and areas where operational improvements may be needed.
  • 2026-07-24T15:53:49Z