<p>We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.</p><p>• Develop client-side scripting and custom components to improve user experience, automation, and system functionality.</p><p>• Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.</p><p>• Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.</p><p>• Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.</p><p>• Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.</p><p>• Support Salesforce development activities, including customization, workflow improvements, and feature optimization.</p><p>• Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.</p>
<p><strong><em></em></strong>We are looking for an Analytics Application Engineer to support and advance an internal reporting platform serving teams in River Edge, New Jersey. This position blends application engineering, data integration, and analytics development to deliver reliable dashboards and actionable operational insights. The ideal candidate will be comfortable working across the full stack, from syncing source-system data into a reporting database to shaping intuitive web-based reporting experiences for internal stakeholders.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Develop, support, and improve a custom Next.js application that provides interactive dashboards, reusable reports, and performance metrics for internal teams.</p><p>• Oversee the TypeScript-based data ingestion process that brings Salesforce and Litify information into PostgreSQL, with a focus on accuracy, consistency, and timely updates.</p><p>• Structure and maintain the reporting database environment, including curated views, application-managed tables, historical metric records, and dashboard settings.</p><p>• Administer deployments and recurring platform operations through Firebase hosting and GitHub Actions, while monitoring job health and resolving processing issues.</p><p>• Configure and maintain authentication and authorization controls in Firebase to protect access to internal reporting tools.</p><p>• Partner with business stakeholders to convert reporting needs into efficient queries, scalable data models, and user-friendly dashboard designs.</p><p>• Investigate data or application issues across the reporting stack and implement fixes that improve reliability and performance.</p>