<p><strong>Senior Technical Project Manager</strong></p><p><strong>Location:</strong> (Must reside in the Gaithersburg, MD / Washington, DC Metro Area)</p><p><strong>Employment Type:</strong> Full-Time 26-Week Contract with Potential Extension or Conversion</p><p><strong>Clearance Requirement:</strong> Must currently hold or have the ability to obtain a U.S. Government Public Trust clearance</p><p><strong>Position Overview</strong></p><p>We are seeking an experienced <strong>Senior Technical Project Manager</strong> to lead the planning, execution, and successful delivery of Salesforce CRM and Contact Center modernization initiatives supporting a Federal government program. This role requires advanced program and project management expertise within an IT framework, along with a strong technical background in contact center platforms and Salesforce-based solutions.</p><p>The ideal candidate brings a blend of hands-on technical leadership, solution architecture experience, and the ability to manage complex, cross-functional initiatives in a remote environment. This position plays a key role in driving innovation, continuous improvement, and operational excellence across customer engagement technologies.</p><p>Position Overview</p><p>We are seeking a <strong>Senior Technical Project Manager</strong> to lead Salesforce CRM and Contact Center modernization efforts supporting a Federal government program. This role requires strong technical project and program management experience, along with hands-on knowledge of Salesforce platforms and cloud-based contact center technologies. The ideal candidate will bring solution architecture expertise, Agile leadership, and a continuous-improvement mindset to drive high-quality, customer-focused outcomes.</p><p><strong>K</strong>Key Responsibilities</p><ul><li>Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization initiatives</li><li>Engage with external stakeholders to understand mission needs, goals, and requirements</li><li>Coordinate across cross-functional teams, including business owners, IT leadership, and vendors</li><li>Oversee Salesforce implementations and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics) in compliance with federal and FedRAMP standards</li><li>Manage Contact Center technology deployments (e.g., NICE CXone, Amazon Connect, or equivalent CCaaS platforms), including IVR, call routing, self-service automation, and CRM integrations</li><li>Gather and document functional and technical requirements; translate requirements into user stories and technical specifications</li><li>Facilitate Agile ceremonies, including daily stand-ups and backlog refinement</li><li>Manage scope, schedules, budgets, labor estimates, and project documentation</li><li>Drive continuous improvement by identifying technical solutions that improve performance and customer experience</li><li>Monitor contact center quality metrics and operational performance</li><li>Develop solution architectures for CCaaS, CRM, telephony, and related platforms</li><li>Provide weekly project status reporting to internal and external stakeholders</li><li>Support training, onboarding, and staffing activities for contact center operations as needed</li></ul>
<p>The Operations Manager is responsible for overseeing end-to-end supply chain operations, including warehouse management, transportation, and logistics. This role ensures efficient, cost-effective, and timely movement of goods while maintaining high service levels and operational excellence. The Operations Manager leads and coordinates Warehouse, Transportation, and Logistics Managers to achieve company objectives.</p><p><br></p><ul><li>Manage daily operations across warehousing, transportation, and logistics functions</li><li>Ensure seamless coordination between inbound, storage, and outbound processes</li><li>Optimize workflows to improve efficiency, reduce costs, and enhance service quality</li><li>Implement and enforce standard operating procedures (SOPs)</li><li>Provide leadership, coaching, and performance management</li><li>Conduct regular performance reviews and team meetings</li><li>Ensure alignment of departmental goals with overall business objectives</li><li>Analyze and improve inventory flow, storage utilization, and distribution networks</li><li>Collaborate with procurement, sales, and customer service teams</li><li>Implement continuous improvement initiatives (Lean, Six Sigma principles where applicable)</li><li>Develop and manage operational budgets</li><li>Monitor costs related to warehousing, freight, and logistics</li><li>Identify cost-saving opportunities without compromising service levels</li><li>Ensure compliance with regulatory requirements (DOT, OSHA, etc.)</li><li>Maintain high standards of workplace safety and environmental practices</li><li>Conduct audits and risk assessments</li><li>Oversee use of WMS (Warehouse Management Systems), TMS (Transportation Management Systems), and ERP systems</li><li>Drive digital transformation and data-driven decision-making</li></ul><p><br></p>
<p>We are looking for a dynamic IT Manager/Director to lead and oversee the technology operations of our organization in Northern, Virginia. This role is ideal for an experienced and detail-oriented individual who excels in managing IT infrastructure, ensuring efficient service delivery, and guiding technology teams to achieve organizational goals. The position requires a strategic mindset and the ability to foster collaboration across teams and stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of IT infrastructure and daily operations to ensure smooth and secure functionality.</p><p>• Provide leadership and direction to technology managers, fostering a culture of innovation and efficiency.</p><p>• Ensure the timely and effective delivery of IT services and solutions that align with organizational priorities.</p><p>• Collaborate with stakeholders to identify technology needs and implement strategies to meet business objectives.</p><p>• Drive the adoption of Agile and DevOps methodologies to enhance team productivity and project outcomes.</p><p>• Develop and enforce IT policies and procedures to maintain system security and compliance.</p><p>• Manage vendor relationships and negotiate contracts to optimize technology investments.</p><p>• Monitor and evaluate emerging technologies to recommend enhancements or upgrades to existing systems.</p><p>• Lead disaster recovery planning and implement backup solutions to safeguard critical data.</p><p>• Ensure effective communication across teams and departments to align IT initiatives with business goals.</p>
<p><strong>Position Summary:</strong></p><p> We are seeking a highly organized and detail-oriented Maintenance Planner to support our food manufacturing operations in Baltimore. This role is responsible for planning, scheduling, and coordinating maintenance activities to ensure maximum equipment reliability and efficiency. While prior maintenance experience is helpful, it is not required—however, strong experience with SAP is essential for success in this role!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and maintain weekly and long-term maintenance schedules for plant equipment and facilities</li><li>Use SAP to plan, track, and manage maintenance work orders, preventive maintenance (PM), and inventory</li><li>Coordinate with maintenance, production, and operations teams to prioritize and schedule work with minimal disruption</li><li>Ensure all required parts, tools, and resources are available prior to scheduled work</li><li>Maintain accurate maintenance records, asset histories, and documentation in SAP</li><li>Analyze equipment downtime and maintenance data to improve planning and reliability</li><li>Support continuous improvement initiatives focused on efficiency, safety, and cost reduction</li><li>Assist in managing spare parts inventory and vendor coordination</li></ul><p><br></p>
<p>We are seeking a highly organized and detail-oriented Maintenance Planner to support our food manufacturing operations in Baltimore. This role is responsible for planning, scheduling, and coordinating maintenance activities to ensure maximum equipment reliability and efficiency. While prior maintenance experience is helpful, it is not required—however, strong experience with SAP is essential for success in this role.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and maintain weekly and long-term maintenance schedules for plant equipment and facilities</li><li>Use SAP to plan, track, and manage maintenance work orders, preventive maintenance (PM), and inventory</li><li>Coordinate with maintenance, production, and operations teams to prioritize and schedule work with minimal disruption</li><li>Ensure all required parts, tools, and resources are available prior to scheduled work</li><li>Maintain accurate maintenance records, asset histories, and documentation in SAP</li><li>Analyze equipment downtime and maintenance data to improve planning and reliability</li><li>Support continuous improvement initiatives focused on efficiency, safety, and cost reduction</li><li>Assist in managing spare parts inventory and vendor coordination</li></ul><p><br></p>