12 results for Customer Experience Specialist in Tysons, VA

Customer Service Representative

Fairfax, VA
onsite
Temporary
18 - 19 USD / Hourly
We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.Responsibilities: • Efficiently handle customer inquiries and resolve issues.• Process customer applications with precision.• Update and maintain accurate customer records.• Monitor customer accounts and take appropriate actions.• Follow up with customers regarding past due payments through phone calls and emails.• Send reminders to customers about delinquent payments via email, voicemail, and mail.• Perform data entry tasks to update customer accounts.• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.
2026-02-13T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary
18 - 19 USD / Hourly
We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities:• Efficiently address and resolve customer inquiries• Conduct regular monitoring and maintenance of customer accounts• Process and verify customer credit applications with precision• Ensure customer records are accurate and up to date• Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.
2026-02-13T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Contract / Temporary to Hire
18 - 19 USD / Hourly
We are looking for a skilled Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves providing exceptional support to clients in a fast-paced call center environment, focusing on escrow and mortgage-related processes. The ideal candidate will bring strong communication skills, attention to detail, and the ability to multitask effectively in a detail oriented setting. Responsibilities: • Conduct research and analysis on insurance claims and related documents. • Assist with escrow processing and ensure timely handling of transactions. • Provide excellent customer service by addressing inquiries and resolving issues promptly. • Utilize CRM systems and Microsoft Office Suite to manage data and generate reports. • Collaborate with team members to ensure smooth operations within a fast-paced environment. • Review and verify mortgage documents for accuracy and compliance. • Maintain detailed and organized records of all customer interactions and transactions. • Adapt to changing priorities and multitask efficiently to meet deadlines. • Communicate effectively with clients and colleagues to foster positive relationships.
2026-02-24T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary
16.15 - 18.7 USD / Hourly
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Baltimore, Maryland. This role involves providing exceptional support to customers while managing inbound calls and data entry tasks efficiently. As a long-term contract position, it offers stability and the opportunity to contribute to a local government agency's operations. Responsibilities: • Respond promptly to customer inquiries through inbound calls, ensuring a positive experience for all callers. • Accurately input and update customer data into the system, maintaining high levels of accuracy and confidentiality. • Address customer concerns and resolve issues with careful attention and in a timely manner. • Collaborate with team members to improve call center processes and enhance overall efficiency. • Follow established protocols and guidelines to handle calls and document interactions effectively. • Maintain a thorough understanding of services offered to provide accurate information to customers. • Monitor call volumes and prioritize tasks to meet daily performance goals. • Participate in training sessions and adapt to new procedures as needed. • Uphold a strong commitment to customer satisfaction while adhering to organizational standards.
2026-03-06T00:00:00Z

Bilingual Customer Service Representative

Silver Spring, MD
onsite
Temporary
21 - 26 USD / Hourly
Join our team as a Bilingual Customer Service Representative and play a key role in providing exceptional support to our diverse customer base. We’re seeking a dedicated professional fluent in English and Spanish who is passionate about helping others and committed to delivering excellent service.<ul><li>Engage with residents via phone, email, and chat in English and Spanish, offering professional and friendly assistance.</li><li>Assist community members with applications and navigating county systems.</li><li>Update and maintain resident records.</li><li>Provide bilingual translations for documents and conversations.</li><li>Collaborate with internal teams to escalate cases.</li><li> Assist community members with applications and navigating county systems.</li></ul>
2026-03-03T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Are you a skilled communicator fluent in English and Spanish? Our team is seeking a dedicated Bilingual Customer Service Representative to join a fast-paced, customer-driven environment. This is a great opportunity to make a difference by helping clients, providing solutions, and building lasting relationships.Responsibilities:· Manage high-volume inbound calls from residents.· Assist community members with applications and navigating county systems.· Provide bilingual translations for documents and conversations.· Update and maintain resident records.· Collaborate with internal teams to escalate cases.
2026-03-03T00:00:00Z

Bilingual Customer Support Coordinator

Silver Spring, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a Bilingual Customer Support Coordinator to join our team. The ideal candidate excels in both English and Spanish, demonstrates high attention to detail, and is committed to providing an outstanding customer experience. Responsibilities:• Schedule consultations and installation appointments.• Handle inbound/outbound customer calls.• Provide bilingual support to installation teams.• Update CRM notes and manage customer files.• Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Customer Support Coordinator

Gaithersburg, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a dynamic Bilingual Customer Support Coordinator to join our team. This role will play a key part in ensuring exceptional service delivery to our clients and customers by providing support in both English and Spanish. The ideal candidate is a detail-oriented professional with strong communication skills and a passion for helping others.Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Customer Support Coordinator

Rockville, MD
onsite
Temporary
21 - 23 USD / Hourly
· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Spanish Customer Service Representative

Baltimore, MD
onsite
Temporary
19 - 25 USD / Hourly
The Bilingual Spanish Customer Service Representative provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is detail oriented, patient, and able to communicate clearly in both languages. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish. Provide product, service, and account information accurately and efficiently. Handle customer complaints, process orders, and assist with billing or service requests. Translate and interpret customer communications or documentation as needed. Maintain and update customer records, documenting all interactions in the CRM system. Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns. Meet or exceed performance goals, including response time, accuracy, and customer satisfaction. Identify and communicate opportunities for process or service improvements. Represent the company in a positive and detail oriented manner at all times.
2026-02-24T00:00:00Z

Order Entry Specialist

Glen Burnie, MD
onsite
Temporary
18 - 25 USD / Hourly
The Order Entry Specialist is responsible for accurately processing customer orders and maintaining order data within the company’s ERP system. This role supports sales, production, and logistics teams by ensuring timely and error-free order entry and coordination in a fast-paced environment. Key Responsibilities<ul><li>Enter and process customer orders accurately in the ERP system</li><li>Review orders for pricing, product specifications, quantities, and delivery requirements</li><li>Coordinate with sales, production, and inventory teams to ensure order accuracy and fulfillment</li><li>Verify customer information, credit terms, and order approvals</li><li>Track order status and communicate updates to internal teams and customers</li><li>Process order changes, cancellations, and returns as needed</li><li>Maintain accurate customer and order records</li><li>Assist with shipping documentation, and reporting</li><li>Identify and resolve order discrepancies or data entry errors</li><li>Support continuous improvement of order management processes</li></ul>
2026-02-24T00:00:00Z

Bilingual CSR – Healthcare Clinic (EMR Experience Preferred)

Rockville, MD
onsite
Temporary
20 - 24 USD / Hourly
Are you a people-oriented professional looking to make a real difference in patient care? Our healthcare clinic is seeking a Bilingual Customer Service Representative (CSR) who is passionate about delivering high-quality support to patients and providers. Proficiency in both English and Spanish is required. Responsibilities:· Schedule patient appointments and verify insurance.· Assist bilingual patient check‑ins and check‑outs.· Update patient information in EMR systems.· Respond to patient inquiries and route messages.· Support clinic admin with records and intake forms.
2026-03-03T00:00:00Z