<p>We are looking for a Hardware Engineer / Deskside Support Technician to provide onsite technical support in a high-availability enterprise environment supporting a federal agency. This role is responsible for performing hands-on desktop support, hardware deployment, and system troubleshooting across Windows-based devices.</p><p>This position supports hardware products and systems through installation, maintenance, testing, and troubleshooting activities. Work includes deploying new systems, supporting end users, and ensuring devices meet operational and security requirements. The role requires collaboration across Tier 2 and Tier 3 teams and includes both routine operational support and participation in system upgrades, testing, and process improvements.</p><p>The ideal candidate is customer-focused, detail-oriented, and capable of working independently under limited supervision while contributing to team objectives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide Tier 2 deskside support for desktops, laptops, and related hardware in a Windows 10/11 environment</p><p>· Perform break/fix support, troubleshooting hardware/software issues, and resolving user tickets</p><p>· Deploy, configure, and image Dell laptops and desktops for end users</p><p>· Utilize ServiceNow (or similar ITSM tools) for ticket tracking, documentation, and CMDB updates</p><p>· Support patching, system updates, and ensure endpoint compliance with security requirements</p><p>· Coordinate with Tier 3 teams on escalations, upgrades, and major incidents</p><p>· Assist with asset management, procurement support, and hardware lifecycle activities</p><p>· Participate in disaster recovery (DR/COOP) exercises and provide onsite support</p><p>· Perform system maintenance tasks including backups, upgrades, and recovery procedures</p><p>· Provide clear communication and status updates to stakeholders and end users</p><p>· Support occasional after-hours/on-call activities as needed</p>
We are looking for an experienced Network Engineer to support and enhance enterprise network operations in Manassas, Virginia. This Long-term Contract position focuses on maintaining secure, reliable connectivity across critical infrastructure while contributing to ongoing improvements in routing, firewall administration, and switching environments. The ideal candidate brings strong hands-on knowledge of Cisco networking technologies, Palo Alto security platforms, and Aruba solutions to help deliver stable and well-managed network performance.<br><br>Responsibilities:<br>• Manage and optimize network infrastructure that includes Cisco routing technologies, enterprise switching, and perimeter security platforms.<br>• Administer Palo Alto firewalls and use Strata Cloud Manager to monitor performance, enforce security policies, and support ongoing operational needs.<br>• Configure and support Aruba switching environments while leveraging Aruba Central for visibility, device management, and issue resolution.<br>• Maintain and troubleshoot Border Gateway Protocol (BGP) configurations to ensure dependable routing and external connectivity.<br>• Support Cisco ASA firewall environments by applying configuration updates, reviewing access controls, and resolving network security issues.<br>• Diagnose network incidents, identify root causes, and implement corrective actions to minimize downtime and service disruption.<br>• Collaborate with technical teams to plan, test, and implement infrastructure changes while maintaining network stability and security.<br>• Create and maintain clear technical documentation for configurations, procedures, diagrams, and support activities.
We are looking for a Network Engineer to support and enhance enterprise network operations in Virginia. This is a Contract position suited for a detail-oriented candidate who can manage routing, firewall administration, and switching technologies across a complex environment. The ideal candidate will bring strong hands-on expertise with Cisco infrastructure, Palo Alto security platforms, and Aruba networking tools while helping maintain reliable and secure connectivity.<br><br>Responsibilities:<br>• Administer and optimize network infrastructure built on Cisco routing technologies to ensure stable and efficient connectivity.<br>• Manage Palo Alto firewall environments, including policy updates, security rule administration, and ongoing performance tuning.<br>• Support cloud-based firewall oversight and operational visibility through Strata Cloud Manager.<br>• Configure and maintain Aruba switching solutions while promoting consistent performance across the network environment.<br>• Use Aruba Central to monitor devices, troubleshoot issues, and improve centralized network management.<br>• Implement and support Border Gateway Protocol configurations to maintain resilient external and internal routing paths.<br>• Maintain and troubleshoot Cisco ASA security appliances as part of the broader network security framework.<br>• Investigate network incidents, identify root causes, and deliver timely resolutions to minimize service disruption.