<p><strong>Senior Technical Project Manager</strong></p><p><strong>Location:</strong> (Must reside in the Gaithersburg, MD / Washington, DC Metro Area)</p><p><strong>Employment Type:</strong> Full-Time 26-Week Contract with Potential Extension or Conversion</p><p><strong>Clearance Requirement:</strong> Must currently hold or have the ability to obtain a U.S. Government Public Trust clearance</p><p><strong>Position Overview</strong></p><p>We are seeking an experienced <strong>Senior Technical Project Manager</strong> to lead the planning, execution, and successful delivery of Salesforce CRM and Contact Center modernization initiatives supporting a Federal government program. This role requires advanced program and project management expertise within an IT framework, along with a strong technical background in contact center platforms and Salesforce-based solutions.</p><p>The ideal candidate brings a blend of hands-on technical leadership, solution architecture experience, and the ability to manage complex, cross-functional initiatives in a remote environment. This position plays a key role in driving innovation, continuous improvement, and operational excellence across customer engagement technologies.</p><p>Position Overview</p><p>We are seeking a <strong>Senior Technical Project Manager</strong> to lead Salesforce CRM and Contact Center modernization efforts supporting a Federal government program. This role requires strong technical project and program management experience, along with hands-on knowledge of Salesforce platforms and cloud-based contact center technologies. The ideal candidate will bring solution architecture expertise, Agile leadership, and a continuous-improvement mindset to drive high-quality, customer-focused outcomes.</p><p><strong>K</strong>Key Responsibilities</p><ul><li>Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization initiatives</li><li>Engage with external stakeholders to understand mission needs, goals, and requirements</li><li>Coordinate across cross-functional teams, including business owners, IT leadership, and vendors</li><li>Oversee Salesforce implementations and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics) in compliance with federal and FedRAMP standards</li><li>Manage Contact Center technology deployments (e.g., NICE CXone, Amazon Connect, or equivalent CCaaS platforms), including IVR, call routing, self-service automation, and CRM integrations</li><li>Gather and document functional and technical requirements; translate requirements into user stories and technical specifications</li><li>Facilitate Agile ceremonies, including daily stand-ups and backlog refinement</li><li>Manage scope, schedules, budgets, labor estimates, and project documentation</li><li>Drive continuous improvement by identifying technical solutions that improve performance and customer experience</li><li>Monitor contact center quality metrics and operational performance</li><li>Develop solution architectures for CCaaS, CRM, telephony, and related platforms</li><li>Provide weekly project status reporting to internal and external stakeholders</li><li>Support training, onboarding, and staffing activities for contact center operations as needed</li></ul>
<p><strong>Project / Program Manager III </strong></p><p><strong>Employment Type: </strong>7-Months | Full‑Time Contract, Potential for Extension, or Conversion </p><p><strong>Schedule:</strong> Typically 9:00 AM – 5:00 PM with flexibility required for evening work (as late as 6–9 PM); occasional overtime, weekend, or holiday support (up to 8 hours/week)</p><p><strong>Travel:</strong> Required; assigned a home base location as close as possible to supported sites</p><p><strong>Position Overview</strong></p><p>The Project / Program Manager III is responsible for coordinating and delivering complex engineering and integration projects within active operational environments. This role partners closely with engineering, operations, vendors, and on‑site stakeholders to ensure successful execution of retrofit initiatives across multiple locations.</p><p>The position focuses on managing schedules, milestones, risks, and vendor performance while ensuring engineering deliverables are completed on time and with minimal disruption to ongoing operations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee end‑to‑end project and program execution, including planning, scheduling, scope control, and milestone tracking.</li><li>Coordinate and manage retrofit projects across multiple active sites, including conveyor system and automated material handling upgrades.</li><li>Manage vendor performance on‑site through deployment phases, ensuring adherence to scope, quality standards, and timelines.</li><li>Proactively identify and mitigate project risks to prevent delays and operational disruption.</li><li>Travel regularly to assigned sites to monitor progress, validate quality of work, and confirm milestone completion.</li><li>Partner with on‑site stakeholders, including engineering, reliability, maintenance, and operations teams, to ensure alignment and smooth execution.</li><li>Review engineering documentation and technical deliverables to support successful system integration.</li><li>Manage temporary systems and transition plans during retrofit and deployment activities.</li><li>Prepare and deliver regular status updates and reporting for management and leadership.</li><li>Coordinate activities across up to 12 sites, ensuring execution targets are met by year‑end.</li><li>Lead and influence cross‑functional teams without direct people management authority.</li><li>Perform additional project and program management duties as needed.</li></ul>
We are looking for a dedicated HR Project Manager in Baltimore, Maryland, to join our team on a contract with the potential for a long-term position. This role is pivotal in streamlining compliance-based operations and optimizing integration efforts to align with organizational objectives. The ideal candidate will bring expertise in HR compliance and process improvement, ensuring adherence to federal, state, and local regulations while driving efficiency.<br><br>Responsibilities:<br>• Maintain in-depth knowledge of HR and healthcare regulations to ensure compliance across all human capital processes.<br>• Monitor and evaluate the progress of integration projects, ensuring they meet strategic business goals.<br>• Develop and implement detailed plans for process optimization and compliance audits.<br>• Analyze current workflows and identify areas for improvement to enhance operational efficiency.<br>• Create training materials and documentation to support compliance initiatives and educate team members.<br>• Provide training and guidance on new systems and processes to ensure seamless adoption.<br>• Manage credentialing practices, ensuring licenses, certifications, and registrations remain up-to-date and compliant with regulatory standards.<br>• Collaborate with cross-functional teams to address integration challenges and foster effective communication.<br>• Lead special projects focused on compliance and process improvement, ensuring alignment with organizational objectives.
<p>We are seeking a highly organized Administrative Coordinator to support daily office operations and help ensure an efficient, productive workplace. This role will manage administrative tasks, coordinate schedules, support internal teams, and serve as a key point of contact for office-related needs. The ideal candidate has excellent communication, organizational, and multitasking skills, along with proficiency in Microsoft Office Suite.</p><p><br></p><p> Responsibilities:</p><p> • Coordinate daily administrative activities and ensure smooth operations across departments.</p><p> • Manage schedules, calendars, and meeting logistics for multiple managers.</p><p> • Prepare reports, presentations, and correspondence with attention to accuracy and detail.</p><p> • Maintain databases, records, and filing systems, ensuring confidentiality of sensitive information.</p><p> • Assist with vendor management, supply ordering, and invoice tracking.</p><p> • Provide project coordination support, tracking deadlines and deliverables.</p><p> </p><p> </p><p> </p>
<p>We are seeking a detail-oriented Administrative Coordinator to support daily office operations and ensure administrative processes run smoothly. This role will coordinate schedules, manage communications, maintain records, and provide support across departments to help the organization operate efficiently.</p><p><br></p><p>Responsibilities:</p><p> • Coordinate daily administrative activities and ensure smooth operations across departments.</p><p> • Manage schedules, calendars, and meeting logistics for multiple managers.</p><p> • Prepare reports, presentations, and correspondence with attention to accuracy and detail.</p><p> • Maintain databases, records, and filing systems, ensuring confidentiality of sensitive information.</p><p> • Assist with vendor management, supply ordering, and invoice tracking.</p><p> • Provide project coordination support, tracking deadlines and deliverables.</p><p> </p><p> </p>
<p>The Administrative Coordinator is responsible for supporting the daily operations of the office by managing administrative processes, coordinating communications, and ensuring organizational efficiency. This role serves as a key partner to leadership and staff, proactively handling scheduling, information flow, and office logistics. The Administrative Coordinator is expected to anticipate needs, resolve administrative challenges, and contribute to a well-organized and productive work environment.</p>
<p>We are seeking a detail-oriented Administrative Coordinator to support daily office operations and ensure administrative processes run smoothly. This role will coordinate schedules, manage communications, maintain records, and provide support across departments to help the organization operate efficiently.</p><p><br></p><p>Responsibilities:</p><p> • Coordinate daily administrative activities and ensure smooth operations across departments.</p><p> • Manage schedules, calendars, and meeting logistics for multiple managers.</p><p> • Prepare reports, presentations, and correspondence with attention to accuracy and detail.</p><p> • Maintain databases, records, and filing systems, ensuring confidentiality of sensitive information.</p><p> • Assist with vendor management, supply ordering, and invoice tracking.</p><p> • Provide project coordination support, tracking deadlines and deliverables.</p><p> </p><p> </p>