<p><strong>Job Title: Customer Experience Specialist</strong></p><p><strong>Location: Sand Springs (Tulsa), OK</strong></p><p><strong>Schedule: Monday – Friday, 8:00 AM – 5:00 PM (100% Onsite)</strong></p><p><strong>Pay: $24–$28/hour (DOE)</strong></p><p><strong>Job Type: Temp-to-Hire</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a knowledgeable and customer-focused Customer Experience Specialist to support a dynamic Customer Service team. This role is responsible for delivering exceptional service to both internal and external customers, resolving complex issues, and supporting key initiatives that enhance the overall customer experience. The ideal candidate brings strong product knowledge, problem-solving skills, and the ability to thrive in a fast-paced, team-oriented environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a full-time Customer Service Representative managing assigned accounts, customers, and Account Managers</li><li>Process customer orders, revisions, and returns via phone, email, and other channels in accordance with company procedures</li><li>Communicate pricing, shipping timelines, delays, and order details clearly and accurately to customers</li><li>Confirm pricing on all orders and maintain accurate order documentation</li><li>Respond to general inquiries and route calls to the appropriate departments</li><li>Resolve escalated customer issues while collaborating with internal teams including Operations, Sales, and Procurement</li><li>Support and implement customer service initiatives, process improvements, and procedural updates</li><li>Identify opportunities to enhance orders by consolidating or suggesting additional products</li><li>Maintain strong knowledge of company products, processes, and systems</li><li>Partner with the Commercial team to meet and exceed customer expectations</li><li>Participate in monthly quality and team meetings</li></ul>
<p><strong>Document Controller</strong></p><p><strong>Location:</strong> Tulsa, OK</p><p><strong>Travel/Commute:</strong> Regular travel to Muskogee, OK required</p><p><strong>Pay:</strong> $50,000–$65,000 DOE</p><p><strong>Schedule:</strong> Full-Time | Temp-to-Hire</p><p><strong>Environment:</strong> Construction / Blue-Collar Setting</p><p><br></p><p><strong>Position Overview</strong></p><p>A growing construction company is seeking a highly organized and proactive <strong>Document Controller</strong> to take ownership of the construction project closeout process. This is a <strong>dedicated closeout position</strong> with no traditional Project Manager or Project Engineer responsibilities. The Document Controller will coordinate the collection, review, tracking, and completion of required project closeout documentation and deliverables. This individual will work closely with subcontractors, Trade Partners, Project Engineers, and internal teams to ensure closeout requirements are clearly understood, deadlines are met, and documentation is complete and accurate.</p><p><br></p><p>The ideal candidate is someone who will <strong>“own the process”</strong>—proactively communicating expectations, holding subcontractors accountable, identifying outstanding items, monitoring metrics, and driving projects through successful closeout.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own and coordinate the <strong>construction project closeout process</strong> from start to completion.</li><li>Assign and communicate closeout responsibilities to subcontractors, Trade Partners, and internal team members.</li><li>Hold subcontractors accountable for timely, accurate, and quality closeout deliverables.</li><li>Partner with Project Engineers to gain buy-in from Trade Partners and ensure closeout expectations are understood.</li><li>Track outstanding documentation, deadlines, deliverables, and project status.</li><li>Maintain accurate closeout data and provide visibility into <strong>metrics, active items, aging items, and overall progress</strong>.</li><li>Proactively follow up on missing, incomplete, or inaccurate documentation and resolve issues.</li><li>Organize and facilitate team meetings, lunch-and-learns, and training sessions regarding closeout expectations and processes.</li><li>Coordinate internal teams and ensure assigned responsibilities are completed on schedule.</li><li>Maintain organized digital project files and ensure all closeout documentation is properly recorded and accessible.</li><li>Identify process gaps and recommend improvements to increase efficiency and accountability.</li><li>Take initiative to start conversations, address roadblocks, and keep closeout activities moving forward.</li><li>Provide regular status updates and reporting to leadership.</li></ul>
<p><strong>Insurance Processor</strong></p><p><strong>Location:</strong> Tulsa, OK</p><p><strong>Travel/Commute:</strong> Regular travel to Muskogee, OK required</p><p><strong>Pay:</strong> $50,000–$65,000 DOE</p><p><strong>Schedule:</strong> Full-Time | Temp-to-Hire</p><p><strong>Environment:</strong> Construction / Blue-Collar Setting</p><p><br></p><p><strong>Position Overview</strong></p><p>A growing construction company is seeking a highly organized and detail-oriented <strong>Insurance Processor</strong> to manage insurance documentation, verification, compliance, and administrative processing for ongoing construction projects. This position will work closely with subcontractors, vendors, insurance providers, and internal project teams to ensure all required insurance documentation is accurate, current, and compliant with company and project requirements.</p><p>The ideal candidate is proactive, dependable, and comfortable managing multiple deadlines while maintaining accurate records and following up on outstanding insurance requirements. This individual must be able to work independently, communicate effectively, and ensure insurance-related processes are completed efficiently and accurately.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process, review, and maintain insurance documentation for subcontractors, vendors, and construction projects.</li><li>Request, collect, and verify Certificates of Insurance (COIs) to ensure compliance with contractual and company requirements.</li><li>Review insurance policies and documentation for required coverage limits, expiration dates, endorsements, and additional insured requirements.</li><li>Track insurance renewals, policy expirations, and outstanding documentation to prevent lapses in coverage.</li><li>Communicate with subcontractors, insurance agents, brokers, and internal teams to obtain missing or updated insurance information.</li><li>Maintain accurate and organized electronic records of insurance policies, certificates, endorsements, and related documentation.</li><li>Monitor subcontractor insurance compliance and proactively follow up on deficiencies or discrepancies.</li><li>Assist with processing insurance-related forms, applications, renewals, and policy updates.</li><li>Support the collection and organization of insurance documentation required for project onboarding, compliance reviews, and closeout.</li><li>Coordinate with Project Managers, Accounting, and other departments to ensure insurance requirements are satisfied before work begins.</li><li>Assist with insurance audits, compliance reporting, and documentation requests.</li><li>Track and maintain insurance-related data using spreadsheets, databases, and internal management systems.</li><li>Identify potential insurance compliance issues and escalate concerns to appropriate team members.</li><li>Assist with administrative support related to claims documentation and communication with insurance providers as needed.</li><li>Maintain confidentiality and accuracy when handling sensitive company, vendor, and insurance information.</li><li>Identify opportunities to improve insurance tracking, documentation, and administrative processes.</li><li>Provide regular updates regarding outstanding insurance requirements, renewals, and compliance status.</li></ul>