<p><strong>Overview</strong></p><p>The Digital Project Manager is responsible for planning, executing, and overseeing digital initiatives from concept through delivery. This role serves as the central coordinator across design, development, marketing, and stakeholder teams to ensure projects are delivered on time, within scope, and aligned with business goals. The ideal candidate brings strong project management discipline, excellent communication skills, and a deep understanding of digital workflows and technologies.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead end‑to‑end management of digital projects including websites, mobile applications, digital campaigns, UX/UI design initiatives, and platform enhancements.</li><li>Define project scope, requirements, timelines, and deliverables in collaboration with cross‑functional teams.</li><li>Create and maintain project plans, sprint schedules, resource plans, and status reports.</li><li>Facilitate daily standups, sprint planning, backlog grooming, and retrospectives (if using Agile/Scrum).</li><li>Serve as the primary point of contact for internal teams, clients, and stakeholders regarding project updates and deliverables.</li><li>Manage vendor relationships, contracts, and timelines when external partners are involved.</li><li>Identify risks, propose mitigation strategies, and proactively resolve roadblocks.</li><li>Ensure deliverables meet quality standards and align with UX, brand, and technical guidelines.</li><li>Oversee budget tracking, invoicing, and project financials.</li><li>Support continuous improvement by contributing to process optimization and best practices.</li></ul><p><br></p>
<p><strong>IT Operations Manager</strong></p><p><br></p><p><strong><u>Position Summary:</u></strong></p><p>The IT Operations Manager is responsible for overseeing all technology operations across the organization. This role provides strategic leadership, ensures system reliability and security, and manages day-to-day IT operations. The IT Manager will lead internal IT staff, manage vendors, and ensure alignment between technology and business needs.</p><p></p><p><strong><u>Duties and Responsibilities:</u></strong></p><p>• Lead and manage the organization’s IT operations and strategy</p><p>• Oversee Microsoft 365 environment, including security, access, and configuration</p><p>• Manage IT staff, including support personnel and future hires</p><p>• Develop and enforce IT policies, procedures, and security standards</p><p>• Ensure cybersecurity best practices, including MFA, endpoint protection, and monitoring</p><p>• Manage vendor relationships (internet, phone systems, software providers)</p><p>• Oversee onboarding/offboarding processes and system access controls</p><p>• Monitor system performance and ensure uptime and reliability</p><p>• Manage IT budget, forecasting, and cost optimization</p><p>• Lead IT projects and system improvements</p><p>• Ensure compliance with regulatory and organizational requirements</p><p>• Maintain documentation of systems, processes, and configurations</p><p>• Provide escalation support for complex technical issues</p><p>• Communicate IT performance and initiatives to executive leadership</p><p>• Maintain a positive, service-oriented relationship with all staff</p><p>• Support organizational mission and operational needs</p><p></p><p><strong><u>Core Systems focus:</u></strong></p><p>• Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)</p><p>• Identity and access management</p><p>• Endpoint/device management</p><p>• Security tools and monitoring systems</p><p>• Vendor-managed infrastructure (network, internet, etc.)</p><p> </p><p><strong><u> Qualifications:</u></strong></p><p>• 5+ years of experience in IT operations or systems administration</p><p>• 2+ years in a leadership or senior-level role</p><p>• Strong experience with Microsoft 365 administration and security</p><p>• Experience managing vendors and IT projects</p><p>• Strong understanding of cybersecurity best practices</p><p>• Excellent problem-solving and decision-making skills</p><p>• Strong communication skills with both technical and non-technical staff</p><p></p><p><strong><u>Preferred:</u></strong></p><p>• Experience in healthcare or regulated environments</p><p>• Familiarity with endpoint management and security tools</p><p>• Experience building or scaling IT operations</p><p><br></p><p><strong><u>Education:</u></strong></p><p>• Bachelor’s degree in IT-related field or equivalent experience</p>